Your Better Tomorrow

Complaint: ***I am rejecting this response because: I was totally unaware of this 'offer' - if it was proferred, it was done in a way that escaped my notice and I believe it is sneaky and underhanded and, as a senior on a fixed income, I would NEVER have agreed to it were I aware Reading other complaints about this business, I am not the only one who has been similarly taken advantage and I want the money refunded and no further from this company Sincerely,*** ***

*** *** Member ID: *** Thank you for taking the time to communicate to us why our service was placed in question by Mr*** *** We have every desire to address every Customer’s needs and provide them the best solution available to resolve the issue as soon as possible. I admit that there was a minor error occurred to the link provided to Mr*** to retrieve the RA label but was able to rectify the situation by sending him a printable RA label easily ready for printing. In addition, I will further evaluate how we can prevent this problem from occurring again in the future Mr***’s refund will be released within 24hrsas soon as we confirm the return of the product by providing us the tracking number .Please extend our sincerest apology for any trouble or inconvenience that has caused Mr***. I highly appreciate your understanding; it’s our goal to provide satisfaction for our customers Thank you *** SD Customer Service Support Team

We don't hide our terms and conditionsIt's on every page of the sign up process and he can't be registered without clicking our termsThe customer was not reading it from the moment he signed up

Complaint: ***I am rejecting this response because: I acknowledged nothingHundreds of people have been and are being scammed by this "company".Sincerely,*** ***

Complaint: ***I am rejecting this response because:They have one hidden obligation after anotherLet them tell about their return policy! U could not get a hold of themThe phones and web site was doneThey did not send the free cd in the time manner it was suppose to be and personally I fell they should be shut down just take a look at all the complaints!Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI contacted customer service and provided the tracking information to prove that it is being returned priority. Customer service told me it would take a couple of days to process return and email me a check for reimbursement, I will await the email from your company Sincerely, *** ***

Complaint: ***I am rejecting this response because:This company avoids phone callsIt'll tell you a one minute wait time, then it gradually goes upSeemingly endlessly.Sincerely,*** ***

The customer have overlooked the Terms and Conditions of the promotion.She can call us to process the refund that is covered by the policy.Thank you

The customer can call our customer service line at 888-955-1292, option to speak to a live representative so we can take care of the issue

Mr*** missed to cancel his subscription within the day period however he atttempted but was not able to meet the deadlineHe has already been billed from the moment he attempted to cancelThe customer insisted to get his refund immediately but we can't fulfill his request without following
our process and procedure

Mr*** took advantage of promotional Hypnotherapy CD to Quit Smoking for free and only paid $for shipping.He was given days to evaluate the CD and for us to hear his feedback but since we did not hear from him,that tells us that he found it helpful so automatically he got billed $
and shipped with additional set of CDs.There is no obligation to purchase anything as long as he cancel within the daysRegarding the complimentaryCD that he did not receive, he should have called us and let us know so we can take of it and reship him a new one

*** ***
Member ID: ***
Thank you for taking the time to communicate to us on why our service was placed in question by Mr*** *** We have every desire to address every Customer’s needs and provide them the best
solution available to resolve the issue as soon as possible.
As I reviewed Mr***’s account information, it shows that our Customer Service Representative assists him on how to get his refund by shipping the product once he receives it and to provide us with the tracking number for processing Unfortunately, Mr*** informed the CS Representative that he will just refused the product or will tag as “Return to Sender”. With that situation, we need to have the product on hand before we can process a request for refund He was informed that he will be receiving an email confirmation that we received the product back and needs to call us to process the refund
Mr***’s refund will be released within 24hrsAs soon as we confirm the return of the product by providing the tracking number or a refund request call for refused delivery (upon receiving email confirmation that product was received)
Please note that Mr***’s refund is for the full amount (84.97$), amount which was debited to his account and we are not to liable to any additional charges
Please extend our sincerest apology for any trouble or inconvenience that has caused Mr***.
I highly appreciate your understanding; it’s our goal to provide satisfaction for our customers
Thank you
*** SD
Customer Service Support Team

Complaint: ***I am rejecting this response because: I did not see this informationSincerely,*** ***

The customer is already on the process of refund. RA label and instructions was sent and just waiting for the return product to release the $refund.Thank you

The way our program works is that, we give away a hypnotherapy CD for free which we typically retail for $and as part of the promotion we only charge $for shipping and handlingThe reason why we do this is because we simply want to introduce people to the YourBetterTomorrow series of
hypnotherapy, an audio session on CD and for them to evaluate itThe evaluation period starts days from when we shipped the complimentary CD and for us to hear their feedbackIf we do not hear from them, it tells us that the customer liked the product and we charged $and proceed to send the first set of CDsThere is no obligation to purchase anything as the customer has a complete control whether they want to continue or cancel the membership so that no further billings and shipments will occur We provided full information to the customer about our program when signing up and must agree to our terms and conditions and by accepting the offer, the customer is agreed to be enrolled into our autoship program called *** and authorizing YourBetterTomorrow to charge the account on file for further shipments of CDs unless cancelled

Complaint: ***I am rejecting this response because:I followed all the instruction sent to me by the company, i'am sending the return authe-mail as an attachment it states nowhere about calling with a tracking # nor did anybody I spoke with mentioned about calling back with a tracking numberi'am also attaching the procedure they sent to me for return of their productthe tracking # is *** delivered on 8-26-signed by ***. Sincerely,*** ***

On the sign up process, there are two path pagesOn the first page is the link to the details and the second pages where the customer chose shipping is a full description about our programFrom there we stated the reason why we are giving the Free CD and how much the customer will be charged if
they don't cancelBelow the payment information, there is a check box that must clicked on stating that you are over years old, have read, understood and accept the terms and conditions and by accepting the offer, you agreed to be enrolled into our autoship program called Club-YBT and you are authorizing YourBetterTomorrow to charge the account on file for further shipments of CD's unless cancelled

Complaint: ***I am rejecting this response because: I never received a voice mail message from anyone at the companyI hope they will call again.Sincerely,*** ***

Paper check has been requested and being processed as per agreed with the call you made last Nov

Complaint: ***I am rejecting this response because: It was not clearly stated anywhere that there were strings attached - or I would NEVER have had anything to do with it I am a senior on a fixed income and cannot afford this expense I received a confirmation email from them and there was no indication in that of additional costs or orders I was astounded when I saw the charge in my account and I immediately attempted to call the business - - it just rings busy over and over - - that certainly seems to indicate to me that it is all a scam Now I have received additional CDs and I am forced to send a letter by snail mail to the address on the shipping label I again tried to respond to the email they cite in the enclosed brochure and that got kicked back as an invalid address So, it surely all sounds like a big fraud and I won't be surprised if the address is also bad I have reported the charge to my bank as fraudulent and I am hoping other people are not duped by this supposed 'free' offer I will never make this mistake again.Sincerely,*** ***