Your Better Tomorrow

As we reviewed the customers account, no contact was done to our company to cancel his membership.We answered his email and was asked to call our Customer Service Hotline during operating hours to process his refund.Thank you

Customer can call our Customer Service Support Hotline No888-Mon to Fri from 9am to 6pm EST and select option to speak to a live representative to assist him with the refund process.Thank you

The customer will not be charged anything rather than the $if he cancelled within the daysThe customer has been given details about how our program worked he authorized YourBetterTomorrow to charge the account for further shipments of CDs unless cancelled

The reason why we need to collect $from the customer is because it covers our cost for our shipping and handling as we picked up an expenseIn our terms it states that If a package is to be sent back, prior approval must be obtained, and a return authorization number must be attached to
every returnPackages sent back without a return authorization label will not be recognizedW

When Mr*** took advantage of promotional CD for a $1.99, he is stated that he read, understood and agreed to be enrolled into autoship program called Club-YBTAs part of the program the customer was given days from when the CD is shipped to evaluate and cancel to avoid any further billings
and shipments of additional CDsThere is no obligation to purchase anything as Mr*** has a complete control if he wants to continue or not and we do not hide our termsIt is clearly visible on every page of the sign up process and we have our disclaimer on the payment path pageFrom there, we stated the reason why we are giving the CD for free and how much the customer will be charge if the membership is not being cancelled

MrMount took advantage of our offer for a free hypnoetherapy CD which retails for $By taking advantage of this promotion, he is enrolled in our auto ship program which starts days after the promotional CD is shipped. The 10 days is provided so the customer can
try the CD, and decide if he would like to receive the other CDs, or if he would like to discontinue. If he cancelled within this days evaluation period, he would have avoided all charges, and nothing else would be shipped, as there is no obligation to purchase anything. It seems that Mr*** overlooked the terms, and he was shipped sets of CDs each month unless cancelled

Ms*** can contact Deluxe Echeck customer support at 800-631-so they can take care of the issue or if not she may request for a regular check from us

Complaint: ***I am rejecting this response because: I should not have to wait for days or weeks for this scammer to refund my money while they stall by waiting for return mail for a worthless cd that I did not ask forI should have my money refunded immediately.Sincerely,*** ***

Ms*** obviously misunderstood how our program workedFirst of all, there is no obligation to purchase anythingWe provided full information about how our program works from the moment she took advantage our promotional offerShe was enrolled into auto ship program called Club-YBT and if the
account is not being cancelled within days she will be automatically charged with $

When Mr*** took advantage of our promotional hypnotherapy CD, he acknowldeged to be enrolled into our auto ship program called Club-YBTAs part of the program, if the customer do not cancel within days from when the CD is shipped, automatically he will be charged and will be shipped with additional set of CDs unless cancelled

Revdex.com:
OF COURSE THEY WANT TO KISS MY *** NOW, YOU SHOULD HAVE HEARD ALL OF THE OPPOSITE TO THIS GARBAGE THEY TOLD ME BEFORE THEY HAD THIS HEAT UNDER THEIR BUTTS !
THEY TOLD ME I WAN'T GOING TO GET A RETURN AUTHORIZATION OR A REFUND OF THE SHIPPING FOR THEIR ITEM I DIDN'T ORDER BUT THEY SENT ANY WAY ,,, AND ALSO HIDING A
CLAUSE IN A ToS TO FORCE CUSTOMERS TO CANCEL THEIR MEMBERSHIP WITHIN DAYS INTO THEIR YBT CLUB SHOULD BE ILLEGAL BECAUSE IT IS CERTAINLY IMMORAL !
& AUTOMATICALLY RECURRING BILLING HIDDEN IN THEIR ToS IS A VIOLATION OF ANTI-TRUST LAWS AND HAS BEEN REPORTED TO THE ANTI-TRUST DIVISION OF THE FTC !!!
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** ***

We attempted tor reach Ms*** today so we can take care of her issue but unfortunately, we were not able toI suggest that she must call our customer service department at 888-955-1292, option to speak to a live representative so we can take care of her issue. Customer Service:
*** Mon-Fri 5am-6pm, Sat-Sun 8am-5pm PST

Complaint: ***I am rejecting this response because:The terms were not stated clearly as they should have been in the original offerThe offer was for a free gift for completing a survey with no terms clearly mentioned at that timeI wonder how many are suckered using this tactic? Surely many more than myself have written and complained leading to an investigation into this practiceI have contacted the company and was offered a partial refund including a check which was to be printed and redeemed at my financial institutionThey have said this is the first time they have seen a refund check such as this and recommended I contact the company and request they deposit the refund directly to my accountI will continue my attempts to resolve this with the company.Sincerely,*** ***

You provided us the address and you can update information via our members login.I will request a reship Thank you

When Ms*** took advantage of our promotion, it is clearly stated on our order page (as well as in our terms and conditions) that upon taking up our offer for the free cd, purchasers are also signing up for a recurring subscription for our other CD setsCustomers can cancel anytime and have a
full days from their initial CD is shipped to cancel before their first monthly chargeIt also states that each box set has a monthly cost of $plus $for shipping and handlingMs *** checked a box and acknowledged that he read and agreed to the terms of our promotion. “Each volume consists of new hypnotherapy titles in a beautiful box setThe cost of each volume is $plus $for shipping and handling’
To request a refund, he can call our customer service line at 888-955-1292, option to speak to a live representative so we can take care of the issue

The customer did not understand how our program worked as she did not read our terms and disclaimer from the moment she signed up She has given days from when the complimentary CD is shipped for her to evaluate and for us to hear the feedback but since we don't hear from her, it tells us that she found it helpful and we charged $and sent the first set of CD'sIn fact, there is no obligation to purchase anything as the customer has a complete control if she wants to continue or cancel the subscription

As per our conversation with the customer, she will return the product and will process her refund.Thank you

Customers account is already on the process of refund
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Please contact *** *** Support at *** so they can take of the issue