Your Better Tomorrow

Ms [redacted] obviously misunderstood how our program workedFirst of all, there is no obligation to purchase anythingWe provided full information about how our program works from the moment she took advantage our promotional offerShe was enrolled into auto ship program called Club-YBT and if the account is not being cancelled within days she will be automatically charged with $

Mr [redacted] took advantage of promotional Hypnotherapy CD to Quit Smoking for free and only paid $for shipping.He was given days to evaluate the CD and for us to hear his feedback but since we did not hear from him,that tells us that he found it helpful so automatically he got billed $ and shipped with additional set of CDs.There is no obligation to purchase anything as long as he cancel within the daysRegarding the complimentaryCD that he did not receive, he should have called us and let us know so we can take of it and reship him a new one

On behalf of YBT Support Team, we would like to apologize with the inconvenience it has caused the customer We will resend the echeck again for her to retrieve her refund Thank you

Complaint: [redacted] I am rejecting this response because:The terms were not stated clearly as they should have been in the original offerThe offer was for a free gift for completing a survey with no terms clearly mentioned at that timeI wonder how many are suckered using this tactic? Surely many more than myself have written and complained leading to an investigation into this practiceI have contacted the company and was offered a partial refund including a check which was to be printed and redeemed at my financial institutionThey have said this is the first time they have seen a refund check such as this and recommended I contact the company and request they deposit the refund directly to my accountI will continue my attempts to resolve this with the company.Sincerely, [redacted]

When MsC [redacted] took advantage of our promotion, it is clearly stated on our order page (as well as in our terms and conditions) that upon taking up our offer for the free cd, purchasers are also signing up for a recurring subscription for our other CD setsCustomers can cancel anytime and have a full days from their initial CD is shipped to cancel before their first monthly chargeIt also states that each box set has a monthly cost of $plus $for shipping and handlingMs [redacted] checked a box and acknowledged that he read and agreed to the terms of our promotion

Complaint: [redacted] I am rejecting this response because:They have one hidden obligation after anotherLet them tell about their return policy! U could not get a hold of themThe phones and web site was doneThey did not send the free cd in the time manner it was suppose to be and personally I fell they should be shut down just take a look at all the complaints!Sincerely, [redacted]

Please contact our customer service line at [redacted] to speak to a live representative so we can assist you on how to get your refund

As per checking the information provided by the customer, no account found under Ms [redacted] Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I returned the package to the post office in person in order to get a tracking numberReturn tracking number is [redacted] Sincerely, [redacted]

We appreciate you taking time to send us an emailFor immediate attention and prompt action, kindly call our Customer Service Hotline No [redacted] select option to speak to our live Representative to process refund request.Thank you and we hope to hear from you soon

Complaint: [redacted] I am rejecting this response because:As evidenced by the numerous amounts of similar complaints about this exact same issue it leads me to believe that you have not clearly stated your membership intentions Again, I have sent your product back to you unopened and refused with USPS You have it in your possession as confirmed by email This should be end of story I am reporting because your business practice is unethical.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Even though the Your Better tomorrow company will refund me for only one of three cd sets I did not orderI am very upset Each of the packages is $so I am charged for two I am retired and cannot afford it Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I did not receive and have the opportunity to examine the original CD for days as stated in the original agreement before your company sent out the next shipment, I then found the pending $charge on my cardCalled your company on August 10th and told rep I wanted my account cancelled immediately although I had not even received this so-called box of CD's that were supposed to have been shipped days later on the 12th I checked your website only to find that my account was still open and another shipment was set to be sent on Aug I cancelled my membership and cancelled my card!! I received the FIRST box package on Saturday, August 15th and called first thing on August requesting return slip to return everything which at this time is unopened The rep would not give me or email me the return informationInstead I received the attached emailWhere is my return information, I want my money back immediately! I read from many dissatisfied customers that if you do not get a return shipping number or label this company just ignores your return and they keep your money but they will not give you this information to return these itemsI then found after going to their website today that my account has been deleted! Sincerely, [redacted] ***

Mr [redacted] missed to cancel his subscription within the day period however he atttempted but was not able to meet the deadlineHe has already been billed from the moment he attempted to cancelThe customer insisted to get his refund immediately but we can't fulfill his request without following our process and procedure

Tried to call the customer to assist her to get the refund but it;s on a voicemail and left a message to call us back Awaiting a call back to process her refund Thank you

Complaint: [redacted] I am rejecting this response because: PLEASE NOTE: the name on the account is my husband's name: [redacted] , but my credit card is what is on file, last numbers of the cards is: ***, this was verified and confirmed with the person who picked up the phone when I called YourBetterTommorow customer service yesterday.Sincerely, [redacted]

When calling our customer service line at [redacted] , make sure to press option to speak to a live representative so we can take care of the issueWith regards to the charge, the customer did not cancel the trial offer of the promotional CD that was paid for only $for shippingWhen taking advantage of the offer, the customer is enrolled into our automated subscription program called Club-YBT with days evaluation period and for us to hear the feedbackIf we do not hear from them, it tells us that they like the product then we proceed to charge $and shipped the first set of our series which consist of additional hypnotherapy titlesThe customer has a complete control if he/she wants to continue or if not, they can cancel and no further shipments and billings will occur

Complaint: [redacted] I am rejecting this response because:We calledThey refused to assist or refund my mom for the cd's that they sent without her permissionIn fact, she cancelled her credit card last week, and they still managed to charge her for yet another set of cd's yesterdayThey clearly have a script to follow in the phoneThey talk in a loop, and don't take responsibility for their scamming process of taking advantage of people Sincerely, [redacted]

The customer can still call our customer service line at [redacted] , option to speak to a live representative so we can take care of her issue

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]