Your Better Tomorrow

When Ms*** took advantage of our promotion, it is clearly stated on our order page (as well as in our terms and conditions) that upon taking up our offer for the free cd, purchasers are also signing up for a recurring subscription for our other CD setsCustomers can cancel anytime and
have a full days from their initial CD is shipped to cancel before their first monthly chargeIt also states that each box set has a monthly cost of $plus $for shipping and handlingMr*** checked a box and acknowledged that he read and agreed to the terms of our promotion

Complaint: ***I am rejecting this response because: It is intentionally deceptive, as is proven by the amount of complaints about this very issueIf it wasn't meant to be deceptive, they would have sent me an email confirming my "membership".Sincerely,*** ***

Complaint: ***I am rejecting this response because: it is intentionally misleadingWhy was there no email confirming my "membership"? Only confirming me free CD that I paid for shipping for.Sincerely,*** ***

When Ms*** took advantage of our promotional CD offer for a $1.99, she stated that she read, understood and agreed to be enrolled into our autoship program called Club-YBTAs part of the program, the customer was given days from when we shipped the CD to cancel to avoid any further
Billings and shipments of additional CD'sStated in our terms that the customer has no obligations to purchase anything as long she cancelled
obligation to purchase anything as she cancelled

Complaint: ***I
am rejecting this response because:
I have made several attempts to this very number and no one has ever come to the lineI decided to wait longer this last time and whomever picked up the call did not speak they just hung up the phoneMaking calls to try to straighten out being wrongly charged is too much
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because: Company was contacted, cancellation notice & CDS returned with documentation provided in previous responses to said complaint Charge has been disputed and Company has received cancellation and CDS returnedCompany needs to close account and cease attempts to charge my credit card.
account
Sincerely,*** ***-***

We have every desire to address the needs and provide the best solution available to resolve Ms***'s issue as soon as possible.
She has contacted us June 13, for a refund requestShe is already for refund and will contact her to arrange the refund
Please
accept our sincerest apology for any trouble or inconvenience we have caused you.
Thank you,
Brenda SD
YBT Support Team

Complaint: ***I am rejecting this
response because: Why did they ship this on Nov 7th and I cancelled the so called membership that I did not want on Nov 6thI am returning it today as it was just received, but do not think I should have to pay for the postage since it was cancelled before they sent it.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because: I am waiting to see how it is resolvedI
spoke to Roana today & she sent me an e-mail for return of additional CD's I received todayI am still going to be charged $for shipping something I didn't orderI am sorry I ever ordered the $CD.Sincerely,*** ***

Complaint: ***I am rejecting this response because: the company was notified to cancel since it is not made clear during initial offer that it is a requirement to cancel in days It was cancelled by me on September and as stated earlier I notified company of cancellation as well as spoke with them concerning the pending charge and return of any CDs I was offered a discount amount or the option to return CDs if I did not contact my credit company with dispute of charge I did not agree to either and inform company that I would not accept CDs because it had been cancelled by me in days and dispute would be filed with my credit card company Attached is photo of CDs being returned by U.SPost Office since the company REFUSED to send return label when I would not agree to NOT FILE DISPUTE CLAIM Sincerely,*** ***-***

Complaint: ***I am rejecting this response because: iT IS TRUE THAT I DID NOT READ THE FINE PRINT, BUT HERE IS THE TRUTHTHE ORIGIONAL OFFER OF A FREE QUIT SMOKING CDDID NOT ARRIVE UNTIL LAST WEEKWHICH WAS NOT UNTIL AFTER THEY SENT ME OF THE UNWANTED DVD SETS , ALSO ACCOMPANIED BY ANOTHER UNWANTED SETOF CD'S TOTALING SETS AT $PER SETI WILL NOT BE SATISFIED UNTIL I RECIEVE A FULL REFUNDUPON MY REFUND, THESE UNWANTED CD SETS WILL BE RETURNED.Sincerely,*** ***

When MsC*** took advantage of our promotion, it is clearly stated on our order page (as well as in our terms and conditions) that upon taking up our offer for the free cd, purchasers are also signing up for a recurring subscription for our other CD setsCustomers can cancel anytime and have a
full days from their initial CD is shipped to cancel before their first monthly chargeIt also states that each box set has a monthly cost of $plus $for shipping and handlingMs*** checked a box and acknowledged that he read and agreed to the terms of our promotion

Complaint: ***
I am rejecting this response because: This company are rip off artistsThey mislead people, lie, and then act as if they did nothing wrongThis will not be resolved, because they will never admit they did anything wrong.
Sincerely,
*** ***

Customer was charged last April 19, Also, we assisted her and will process refund for the charge done within the policyAn RA label was sent to her and just waiting for the return product to release the refund.Thank you

Complaint: ***
I am rejecting this response because: Even though the Your Better tomorrow company will refund me for
only one of three cd sets I did not orderI am very upset. Each of the packages is $so I am charged for two. I am retired and cannot afford it.
Sincerely,
*** ***

The way our program works is that, we give away a hypnotherapy CD for free which we typically retail for $and as part of the promotion we only charge $for shipping and handlingThe reason why we do this is because we simply want to introduce people to
the YourBetterTomorrow series of hypnotherapy, an audio session on CD and for them to evaluate itThe evaluation period starts days from when we shipped the complimentary CD and for us to hear their feedbackIf we do not hear from them, it tells us that the customer liked the product and we charged $and proceed to send the first set of CDsThere is no obligation to purchase anything as the customer has a complete control whether they want to continue or cancel the membership so that no further billings and shipments will occur. We provided full information to the customer about our program when signing up and must agree to our terms and conditions and by accepting the offer, the customer is agreed to be enrolled into our autoship program called Club-YBT and authorizing YourBetterTomorrow to charge the account on file for further shipments of CDs unless cancelledWith regards to the refund, we do not offer more than days from the date of the last transaction to prevent people from exploiting the trial offerThe customer was charged and shipped for a total of months but we cannot fulfill the request for a refund for two (2) charges of $except for the last transaction due to our policy

The account was just opened and still for verificationYou can cancel online or call our Customer Service Hotline to hrs after account has been verified
Thank you

Complaint: ***
I am rejecting this response because: Quite obviously you make it very difficult to put in for a refund on something that you sent that someone did not want You give them a rather complicated http address that can only be accessed through your own website, you require a member ID, a Return Authorization code and a tracking codeThen when the boxes come up the member ID is conveniently missing a digit so they will not accept the refund request but I caught that one as well Never have I seen any company make it so difficult to send something back for a refund and I am certain you do that deliberately That is why you have so many complaints on the various websites for that sort of thing and an F rating from Revdex.com. I have jumped through all the hoops that you put out there and will expect my refund to be send promptly If not then I will look into alternative actions to get my money back
Sincerely, *** *** Member ***
*** ***