Your Better Tomorrow

Complaint: [redacted] I am rejecting this response because: I have returned all Yourbettertomorrow merchandise in unopened and unused conditionOn 9/29/Yourbettertomorrow employee K U [redacted] signed for your returned merchandiseI returned your product so please now reciprocate by refunding the balance of the money you billed my credit card without authorization.Sincerely, [redacted]

We offered Mr [redacted] two options to either keep the CDs with $or send the package back with a full refund minus shipping and handling The $charged was already a reduced subscription rate from $per setHe then decided to keep the CDs and we issued him $good will credit Our trial offer started days from when the CD is shipped to cancel but we have not heard his feedback which tells us that he likes the product then the system automatically charged him $and shipped with additional CDsThere is no obligation to purchase anything as long as he cancel within days

As per our records and It was explained that she cancelled right after she was charged and the product was shipped The amount was discussed prior to the release of her refund.We have provided the customer the refund as per agreed.Thank you

When Mr [redacted] took advtantage of our offer for a free hypnotherapy CD which we normally retail for $30, he acknowledged that she understood why we were giving the CD away By taking the free CD, the user is enrolled into our auto ship program which starts shipping our CD box set, starting days after the free CD is shipped He could have avoided all charges by cancelling, but Mr [redacted] never called to cancel until after the Box set was shipped

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

[redacted] is already for refund, just waiting for the return information

When Mr [redacted] took advantage of our promotion, it is clearly stated on our order page (as well as in our terms and conditions) that upon taking up our offer for the free cd, purchasers are also signing up for a recurring subscription for our other CD setsCustomers can cancel anytime and have a full days from their initial CD is shipped to cancel before their first monthly chargeIt also states that each box set has a monthly cost of $plus $for shipping and handlingMr____checked a box and acknowledged that he read and agreed to the terms of our promotion “Each volume consists of new hypnotherapy titles in a beautiful box setThe cost of each volume is $plus $for shipping and handling’ To request a refund, he can call our customer service line at 888-955-1292, option to speak to a live representative so we can take care of the issue

When Mr [redacted] , took advantage of our Free CD offer and paid $for shipping and handling, we stated the reason why we are giving the CD for freeDuring the sign up process, there were two path pagesOn the first page is the link to the detailsOn the second page where he chose shipping is a full descriptionWe stated how much he will be charged if he don't cancelBelow the payment information there is a check box that must be clicked on stating that you are over years old, have read, understood and accept the terms and conditionsBy accepting the offer, he is agreed to be enrolled into our autoship program called Club-YBT and he is authorizing YourBetterTomorrow to charge the account on file for further shipments of CD's unless cancelled

He can call our customer service line at [redacted] option [redacted] to speak to a live representative so we can take care of his issue

Customer's account is already in the process of refund Thank you

Complaint: [redacted] I am rejecting this response because: I made several more attempts and finally got in touch with someone and they refused to refund the charge from Sept 3, because I was told it has to be returned within daysI explained to the rep that the postage on the box is stamped Sept 6, and I did not receive the product until about a week after that and that is way less than days and the rep said "No, it needs to be returned with days of the charge." I didn't even know that my card was charged until I got my credit card statement a few days agoThis company is totally stealing from peopleCompanies like this should be prosecutedSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: First, I never did receive an email with a link to print off an echeck Second, part of my complaint was that none of the banks in my area seem to feel comfortable accepting an echeck I have not received any kind of refund, and that is all I want, what is owed to me I will not be happy with any offer until I receive what is owed to me Sincerely, [redacted]

The customer was only charge $and the product was shipped to the address provided.Since the account was cancelled within the day period, no further charges will be done to the customerThank you

Dear Customer, We are sorry that you are unhappy with your experienceRest assured we will do our best to accommodate you For background, it is clearly stated on our order page (as well as in our terms and condition) that upon taking up our offer for the free cd you are also signing up for a recurring subscription for our other cd sets Customers can cancel anytime and have a full days from their initial order date to cancel before their first monthly chargeIt also states that each quad pack has a monthly cost of $plus $for shipping and handling.All customers are required to check a box that they have read and agreed to the details of the offer “Each volume consists of new hypnotherapy titles in a beautiful box setThe cost of each volume is $plus $for shipping and handling’ It appears that you may have overlooked this or perhaps do not remember it Our toll-free customer service is available Mon-Fri 5am-6pm, Sat-Sun 8am-5pm PSTThe website is available 24hrs a day, seven days a week for self-service cancellations, inquiries, etc Please call our toll-free customer service during the hours above at 888-955-and we will work toward a fair resolution

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Every company has a policy to follow with regards to refund [redacted] refund that is covered within the policy is already in process via paper check as of today Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have received a check via email, printed, and will deposit it no later than MondayProvided that everything goes well with the deposit, the matter is resolvedThank you for your time, assistance, and fast response/resolveSincerely, [redacted]

When Mr [redacted] took advantage of our free promotional hypnotherapy for $1.99, he was enrolled into our auto ship program called Club-YBTThere is no obligation to purchase anything however starting days after we shipped the CD, since he did not cancel he was automatically got charged $and shipped him with additional set of CDsStated in our terms that the user must cancel the membership within days to avoid any further charges and shipmentsWe understand at times people may overlooked our terms therefore we can allow him to request a refundHe may call our customer service line at [redacted] to speak to a live representative so we can take care of his issue

Thank you for the opportunity to address the issue of Mr [redacted] *** We attended to his request for a refund An email stating a refund request on his account was sent to his email address on file last July A full amount of $will be issued as soon as he shipped the product back to us RA Awas issued and label was sent to him Our Customer Service hotline is open on hours stated on our websiteIn which Mr [redacted] called several times We extend help and provide assistance based on the policy provided by the CompanyWe don't tolerate use of profanity words after several warnings given Please understand, that we are still in business because it is not our intention to scam peopleWe provide help with our products and been receiving good feedbacksWIth regards to some people who have overlooked the Terms of the promotion, we provide refunds within the Policy of the company Thank you

Complaint: [redacted] I am rejecting this response because:They are refering to me as a costomer as opposed to someone they scamedI don't know how to deal with these types of people.Sincerely, [redacted] ***