Your Better Tomorrow

When Ms*** took advantage of our promotional CD offer for a $1.99, she stated that she read, understood and agreed to be enrolled into our autoship program called Club-YBTThe customer has given days from when the CD is shipped to cancel to avoid further billings and shipments of
additional CD'sThe customer has a complete if she would like to continue or cancel to avoid being charged but she did not cancel her membership

Complaint: ***I am rejecting this response because: I have called your business and spoke to Linda, she related she cancelled the subcriptionWhen I related to her I was returning the merchandise because I did not order any additional cd's, Ms Linda related I should have read then hung up the phone. I did return the cd's via *** with a tracking number so I can follow the package which should reach your place of business Saturday,I want is my $returned back to my bank account. Thank you Sincerely,*** ***

Complaint: ***I am rejecting this response because: I did not give you or anyone else permission to go into my account, you state after days, I would be automatically billed $84.95. I Just request for the CD on the of September which I didn't receive it until the 23rd of September 2015. I noticed the additionial transaction from your company while I was going thru my online bank statement. I have tried to call five times to your company and all I got was an automated message saying the same thing, y can even leave a message for someone to contact you. Please stop this, you know your company was wrong. Sincerely,*** ***

As we reviewed the customers account, it shows that she never called last August to cancel membership
Her refund is already in process as per request from her bank September for the amount of $84.97. An RA label and instruction was sent to her email to ship package back to release her
refund
Thank you

Please call our customer service line at ***, option to speak to a live representative so we can take care of the issue and request a refundOur office hours is from 8am-5pm, PST

Complaint: ***I am rejecting this response because: I did not receive this product until last weekend and that is not a day period.I would like my money back and they can have their cd.Sincerely,*** ***

Our policy states that we do not issue refunds for shipped products as the cost on our end has already been incurred but we understand at times people how our program worked so therefore we can issue a refundPlease call our customer service line at ***, option * to speak to a live
representative so we can take care of the issue, Customer Service:*** Mon-Fri 5am-6pm, Sat-Sun 8am-5pm PST

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I received the RA and the merchandise today, I am returning it and awaiting credit.Sincerely, *** ***

Our company do not offer $restaurant gift cardWe used to offer $gift card but it is no longer available

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** P.SI would like a check sent within days to stop further actionThank you

The customer did not cancel her account until she called us on October 5th and requested to have it cancelledShe got billed $for months: August and SeptemberIn our policy we can only refund for up to days from the date of the last transaction and if it's more than days no refund to be issued

Complaint: ***I am rejecting this response because: You mean to tell me they can keep sending this for months to come, after I have had emails from them saying my account was closed. I sent back what they send to them with a letter also and they said they cancelled my account. How can they get away with this scam. I cant afford the product and will not pay anymore and I want my refund for sending this back to them.I can't believe this is legal , I consider it scam and advertising. I worked in a court house for many years and saw a lot of this kind of representation of a company. They should be made to close their doors before they are allowed to hurt anymore people. I will file a scam review on them to everyone interested in listening, and I am sure there are many. Isn't there any more you can do to help me?Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I was finally able to get through on the phone yesterday
They were very nice and helpfulThey agreed to let me return the items in question, immediately sent me an email with RMA number and instructions for returning the merchandise They said that they will refund my money as soon as I email them the tracking number for the returnThe service was excellent once I got through on the phoneI would not have filed any complaints had it not taken days and so many calls to get through
Sincerely,
*** ***

Please contact our customer service line at *** *** * to speak to a live representative so we can assist you on how to get your refund

Complaint: ***I am rejecting this response because:As evidenced by the numerous amounts of similar complaints about this exact same issue it leads me to believe that you have not clearly stated your membership intentions Again, I have sent your product back to you unopened and refused with USPS You have it in your possession as confirmed by email This should be end of story I am reporting because your business practice is unethical.Sincerely,*** ***

First and foremost, there is no obligation to purchase anything if the customer only want complimentary CD that she paid $for shipping and handling costWe provided full information about future charges when signing up and must cancel within in order not be be charged

On behalf of YBT Support Team, we would like to apologize with the inconvenience it has caused the customer
We will resend the echeck again for her to retrieve her refund
Thank you

Complaint: ***
I am rejecting this response because:This company is nothing but lie after lie We never received the return label that they are speaking of They said they would email it, but we received no label in addition, they charged my mom times for products she didn't want, and was too ill to even realize she had received
Sincerely,
*** ***

Mr*** took advantage of our offer for a free hypnoetherapy CD which retails for $ By taking advantage of this promotion, he is enrolled in our auto ship program which starts days after the promotional CD is shipped The days is provided so the customer can try the CD, and decide if he would like to receive the other CDs, or if he would like to discontinue If he cancelled within this days evaluation period, he would have avoided all charges, and nothing else would be shipped, as there is no obligation to purchase anything It seems that Mr*** overlooked the terms, and he was charged and shipped the first volume

Complaint: ***I am rejecting this response because:
It is not clear how much you will be charged and the ad is deceptive.Sincerely,*** ***