Your Better Tomorrow

The customer was only charge $1.99 and the product was shipped to the address provided.Since the account was cancelled within the 10 day period, no further charges will be done to the customer. Thank you

Ms. [redacted]'s account is already in the process of refund. Return Label and instruction was sent to her email to shipped the product back to release her refund.
Thank you

When [redacted] took advantage of our promotion, it is clearly stated on our order page (as well as in our terms and conditions) that upon taking up our offer for the free cd, purchasers are also signing up for a recurring subscription for our other CD sets. Customers can cancel anytime and have a...

full 10 days from their initial CD is shipped to cancel before their first monthly charge. It also states that each box set has a monthly cost of $74.98 plus $9.99 for shipping and handling. [redacted] checked a box and acknowledged that he read and agreed to the terms of our promotion.
      “Each volume consists of 4 new hypnotherapy titles in a beautiful box set. The cost of each volume is $74.98 plus $9.99 for shipping and handling. ’

We are not sure why she has an issue with the [redacted] because most of our customers don't have any issues about it. Anyway we already did resent her a printable [redacted]. Kindly check email for the confirmation.

The customer can still call our customer service line at [redacted], option 3 to speak to a live representative so we can take care of her issue.

The customer can call our customer service line at 888-955-1292, option 3 to speak to a live representative so we can take care of the issue. Our hours of operation: Mon-Fri 5am-6pm, Sat-Sun 8am-5pm PST

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution is satisfactory to me. I have received a check via email, printed, and will deposit it no later than Monday. Provided that everything goes well with the deposit, the matter is resolved. Thank you for your time, assistance, and fast response/resolve. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:  You cannot use the charge card anymore, because I notified them and got a new card.  You can be sure I will warn people of this !!!!Sincerely,[redacted]

When Mr. [redacted] took advtantage of our offer for a free hypnotherapy CD which we normally retail for $30, he acknowledged that she understood why we were giving the CD away.  By taking the free CD, the user is enrolled into our auto ship program which starts shipping our 4 CD box set, starting...

10 days after the free CD is shipped.  He could have avoided all charges by cancelling, but Mr. [redacted] never called to cancel until after the Box set was shipped.

Complaint: [redacted]
I am rejecting this response because:I called to cancel before they shipped anything out when I could not find out how to cancel. And, even...

though they told me they canceled the account days later they debited my checking account. I called that very morning my account was debited, and they told me they could not refund the money, because they shipped the product. Again, they told me they canceled the membership over the phone. I sent the product back as soon as I received it. I had to pay return shipping for something that should have been canceled days before. They only partially refunded the amount they debited from my account, and said they charged me for the shipping of the products that should have been canceled before they even debited my account. I do not feel I owe that to them since they are the at fault for not canceling the membership the first time I called. 
Sincerely,
[redacted]

Dear Customer,
We are sorry that you are unhappy with your experience. Rest assured we will do our best to accommodate you.
For background, it is clearly stated on our order page (as well as in our terms and condition) that upon taking up our offer for the free cd you are also signing up for a...

recurring subscription for our other cd sets.  Customers can cancel anytime and have a full 10 days from their initial order date to cancel before their first monthly charge. It also states that each quad pack has a monthly cost of $74.98 plus $9.99 for shipping and handling.All customers are required to check a box that they have read and agreed to the details of the offer.
      “Each volume consists of 4 new hypnotherapy titles in a beautiful box set. The cost of each volume is $74.98 plus $9.99 for shipping and handling. ’
It appears that you may have overlooked this or perhaps do not remember it.
Our toll-free customer service is available Mon-Fri 5am-6pm, Sat-Sun 8am-5pm PST. The website is available 24hrs a day, seven days a week for self-service cancellations, inquiries, etc.
Please call our toll-free customer service during the hours above at 888-955-1292 and we will work toward a fair resolution.

We need further information with regards to the account. Our Customer Service Support Hotline No, 888-9551292 is open Mon to Fri from 9am to 6pm EST and select option 3 to speak to a live representative to assist her with your request.Thank you

Customer's account is already in the process of refund.
Thank you

He can call our customer service line at [redacted] option * to speak to a live representative so we can take care of his issue.

When the customer advantage of our promotion, it is clearly stated on our order page (as well as in our terms and conditions) that upon taking up our offer for the free cd, purchasers are also signing up for a recurring subscription for our other CD sets. Customers can cancel anytime and have a full 10 days from their initial CD is shipped to cancel before their first monthly charge. It also states that each box set has a monthly cost of $74.98 plus $9.99 for shipping and handling. The customer checked a box and acknowledged that he read and agreed to the terms of our promotion.“Each volume consists of 4 new hypnotherapy titles in a beautiful box set. The cost of each volume is $74.98 plus $9.99 for shipping and handling. ’We also maintain customer service hours seven days a week for cancellation request.  Our current hours as posted on our website is as follows; Mon-Fri 5am-6pm, Sat-Sun 8am-5pm PST. The website is also available 24 hours a day to help our customers in handling their accounts.

Complaint: [redacted]I am rejecting this response because:1. They are refering to me as a costomer as opposed to someone they scamed. 2. I don't know how to deal with these types of people.Sincerely,[redacted]

When Mr. [redacted] took advantage of our free promotional hypnotherapy for $1.99, he was enrolled into our auto ship program called Club-YBT. There is no obligation to purchase anything however starting 10 days after we shipped the CD, since he did not cancel he was automatically got charged $84.97 and...

shipped him with additional set of CDs. Stated in our terms that the user must cancel the membership within 10 days to avoid any further charges and shipments. We understand at times people may overlooked our terms therefore we can allow him to request a refund. He may call our customer service line at [redacted] to speak to a live representative so we can take care of his issue.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

[redacted] refund is already processed.
Thank you

When Ms. [redacted] took advantage of our promotional CD to Quit Smoking for a shipping and handling cost of $1.99, she was enrolled into our auto ship program called Club-YBT and starting 10 days after we shipped the CD, she was billed $84.97 and shipped with additional set of 4 CDs. The customer...

could have have avoided the additional charge and shipment is she cancel her membership within 10 days. We disclosed the terms of our billing processes from moment she signed up but she obviously overlooked it and was not able to cancel.