Your Better Tomorrow

The way our program is works is, we give away a hypnotherapy CD worth $50 for free and only charge $1.99 fee for shipping and handling. We offered the customer 10 days from when the CD is shipped to evaluate and for us to hear the feedback. If we do not hear from them, it tells us that they found it...

helpful then we started to charge $84.97 and proceed to send the first set of our series. We have to total of 6 sets and it will be charged and shipped each month for a total of 6 months unless cancelled, then no further billings and shipments will occur. Our customer has a complete control as there is no obligation to purchase anything.

When Ms. [redacted] took advantage of our promotional CD to Quit Smoking for a $1.99, she agreed to be enrolled into our auto ship program called Club-YBT. There is no obligation to purchase anything however starting 10 days after we shipped the CD, the user did not cancel her subscription and...

automatically got billed $84.97 and shipped her a box set of CDs. The additional charge could have been avoided if she cancel within 10 days. We provided full information to her from the moment she signed up regarding the program.

When Ms. [redacted] took advantage of our promotional hypnotherapy CD, she acknowledged to be enrolled into our auto ship program called Club-YBT. We provided full disclosure regarding our regarding our program and billing processes in terms and conditions. The customer is given 10 days from the date...

of the free CD is shipped to cancel the subscription otherwise she will be billed $84.97 and shipped with addtional set of CDs.

Complaint: [redacted]I am rejecting this response because:My bank and [redacted] in my area are not set up to accept echecks per the phone call I received from the support number at echecks.  They told me to specifically ask for another form of payment which I have been asking for all along.  This business has been unable to provide me another form of payment.  Therefore, I am unhappy and will continue to be unhappy until I receive my money back in full in a form of payment that I can use.  Sincerely,[redacted]

We respect the customer's opinion if that's what she thought about our company. Just to let her know, we are a very honest company and what we do is completely correct and legal.  Everyone has a freedom of speech and even concerns are addressed, at times comments such as those can remain so we choose to focus our attention on active customers.

When Ms. [redacted] took advtantage of our offer for a free hypnotherapy CD which we normally retail for $30, she acknowledged that she understood why we were giving the CD away.   By taking the free CD, the user is enrolled into our auto ship program which starts shipping our 4 CD box set, starting...

10 days after the free CD is shipped.  She could have avoided all charges by cancelling, but Ms. Hayes never called to cancel until after the Box set was shipped.

Complaint: [redacted]I am rejecting this response because:
I made several more attempts and finally got in touch with someone and they refused to refund the charge from Sept 3, 2016 because I was told it has to be returned within 30 days. I explained to the rep that the postage on the box is stamped Sept 6, 2016 and I did not receive the product until about a week after that and that is way less than 30 days and the rep said "No, it needs to be returned with 30 days of the charge." I didn't even know that my card was charged until I got my credit card statement a few days ago. This company is totally stealing from people. Companies like this should be prosecuted. Sincerely,[redacted]

We advised the customer from the moment he returns the package, he has to call us back and provide the tracking number so we can approve his refund but he did not call and follow up.

Complaint: [redacted]I am rejecting this response because: I would like to keep this complaint open until I receive the refund.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

We were able to speak with the customer and explain the policy about refund.

We provided a full disclosure about our billing process to Ms. [redacted] from the moment she signed up and took advantage of our promotional CD offer and it was stated in our terms that she must cancel within ten days from the date of the free CD is being shipped to avoid any additional charges. The refund has already been issued to her and not in full amount as we need to deduct a fee to cover our cost for shipping and handling of the product which was $9.99.

Please call our customer service line at 888-955-1292, option 3 to speak to a live representative so we can take care of your issue.

Complaint: [redacted]I am rejecting this response because:
This whole matter is out of control.  YourBetterTomorrpw can go ahead and bill me.  It will cost me $100 but it will cost YourBetterTomorrow far more than that when other innocent shoppers check out the company and [redacted] how unethical it is.  Dealing with them is like hitting one's head against a brick wall.  I don't know how long this complaint will stay on file but hopefully long enough to spare some other shopper the expense.  I, too, will tell anyone who asks that they should never deal with YourBetterTomorrow.  The customer service stinks, their product is useless, and like I said, they are highly unethical.  Their only purpose is to make a buck.
Sincerely,[redacted]

He can call us to complete the process and release of his refund.Thank you

When Mr. [redacted] took advantage of our promotion, it is clearly stated on our order page (as well as in our terms and conditions) that upon taking up our offer for the free cd, purchasers are also signing up for a recurring subscription for our other CD sets. Customers can cancel anytime and have a...

full 10 days from their initial CD is shipped to cancel before their first monthly charge. It also states that each box set has a monthly cost of $74.98 plus $9.99 for shipping and handling. Mr. [redacted] checked a box and acknowledged that he read and agreed to the terms of our promotion.      “Each volume consists of 4 new hypnotherapy titles in a beautiful box set. The cost of each volume is $74.98 plus $9.99 for shipping and handling. ’We also maintain customer service hours seven days a week for cancellation request.  Our current hours as posted on our website is as follows; Mon-Fri 5am-6pm, Sat-Sun 8am-5pm PST. The website is also available 24 hours a day to help our customers in handling their accounts.

The package for Mr. [redacted] has already been shipped since November 7th and upon checking the tracking information, it is currently in transit to the destination. So once he received it, he can return it back to us with a return authorization label issued.

Complaint: [redacted]I am rejecting this response because:I was told that to receive my refund I should follow their instructions for return of the products, I followed all the instructions and still haven't got any response from them. their response seems to be screw you if you made a mistake or didn't see the small print  what kind of business are they running? they got all the product back un opened what else am I supposed to do go to the attorney general?         Sincerely,[redacted]

When Ms. [redacted] took advantage our promotional hypnotherapy CD offer for $1.99. She acknowledged and agreed to be enrolled into our auto ship program called Club-YBT and she is authorizing YourBetterTomorrow to charge the account on file for further shipments of CD's unless cancelled. There is no...

obligation to purchase anything in the condition that the subscription must be cancelled within 10 days trial period from when the complimentary CD is shipped to avoid any further billings and shipments. Since the customer did not cancel, she was charged $84.97 and shipped with the first set of CDs.