Your Better Tomorrow

I understand the concerns but on the sign up process, there are two pages. On the first page is the link to the details and second page where the customer choose shipping is a full description. From there, we stated the reason why we are giving the free CD and how much you will be charged if they...

don't cancel. Below the payment information, there is a check box that must be clicked on stating that you are over the age of 18, have read, understood and accept the terms and conditions. By accepting the offer, the customer agreed to be enrolled into our autoship program called Club-YBT and authorizing YourBetterTomorrow to charge the account on file for further shipments of CDs unless cancelled.

As per checking the information provided by the customer, no account found under Ms. [redacted].
Thank you

Complaint: [redacted]
I am rejecting this...

response because:We called. They refused to assist or refund my mom for the cd's that they sent without her permission. In fact, she cancelled her credit card last week, and they still managed to charge her for yet another set of cd's yesterday. They clearly have a script to follow in the phone. They talk in a loop, and don't take responsibility for their scamming process of taking advantage of people. 
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I returned the package to the post office in person in order to get a tracking number. Return tracking number is [redacted]
Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:   First, I never did receive an email with a link to print off an echeck.  Second, part of my...

complaint was that none of the banks in my area seem to feel comfortable accepting an echeck.  I have not received any kind of refund, and that is all I want, what is owed to me.  I will not be happy with any offer until I receive what is owed to me.  Sincerely,[redacted]

Every company has a policy to follow with regards to refund. 
[redacted] refund that is covered within the policy is already in process via paper check as of today.
Thank you

Complaint: [redacted]I am rejecting this response because: PLEASE NOTE: the name on the account is my husband's name: [redacted], but my credit card is what is on file, last 4 numbers of the...

cards is: [redacted], this was verified and confirmed with the person who picked up the phone when I called YourBetterTommorow customer service yesterday.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I did not receive and have the opportunity to examine the original CD for 10 days as stated in the original agreement before your company sent out the next shipment, I then found the pending $84.97 charge on my card. Called your company on  August 10th and told rep I wanted my account cancelled immediately although I had not even received this so-called box of CD's that were supposed to have been shipped.  2 days later on the 12th I checked your website only to find that my account was still open and another shipment was set to be sent on Aug. 14.  I cancelled my membership and cancelled my card!! I received the FIRST box package on Saturday, August 15th and called first thing on August 17 requesting return slip to return everything which at this time is unopened.  The rep would not give me or email me the return information. Instead  I received the attached email. Where is my return information, I want my money back immediately!  I read from many dissatisfied customers that if you do not get a return shipping number or label this company just ignores your return and they keep your money but they will not give you this information to return these items. I then found after going to their website today that my account has been deleted! Sincerely,[redacted]

The system automatically charge the account on file after 10 days trial period. That's why it is important to notify us within 10 days if the customer already receive the CD or not so we can cancel the subscription.

Complaint: [redacted]I am rejecting this response because:They need to change their website information and change the messages you hear on hold with their company to take out these...

offers of gift cards.  If they are not available, then why are they being advertised as such?  They need to make the appropriate adjustments because this is false advertising.Sincerely,[redacted]

We offered Mr. [redacted] two options to either keep the CDs with $35 or send the package back with a full refund minus shipping and handling.  The $84.97 charged was already a reduced subscription rate from $200 per set. He then decided to keep the CDs and we issued him $35 good will credit....

 Our trial offer started 10 days from when the CD is shipped to cancel but we have not heard his feedback which tells us that he likes the product then the system automatically charged him $84.97 and shipped with additional CDs. There is no obligation to purchase anything as long as he cancel within 10 days.

Some customers were not reading our terms when signing up, so it's very important to read our terms as well as our disclaimer on the payment path page.

Complaint: [redacted]
I am rejecting this response because:It's the same response I got and they never answered the phone.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: With a representative of [redacted] on the line they hung up on me. Their so called "agreement' is so worded that no one who actually did business with them could possibly comply.Sincerely,[redacted]

Customer is already for refund. Just waiting for her to give details of the returned product.Thank you

When Ms. [redacted] took advantage of our promotional hypnotherapy CD offer, she agreed to be enrolled into our auto ship program called Club-YBT. There is no obligation to purchase anything except for $1.99 she paid for shipping and handling however starting 10 days after we shipped the CD, we...

charged her $74.98 and shipped with addtional set of CDs. Stated in our terms that the use must cancel her subscription within 10 to avoid future charges and shipments. The user was not reading the terms properly.

When Mr. [redacted] took advantage of our promotion, it is clearly stated on our order page (as well as in our terms and conditions) that upon taking up our offer for the free cd, purchasers are also signing up for a recurring subscription for our other CD sets. Customers can cancel anytime and have a...

full 10 days from their initial CD is shipped to cancel before their first monthly charge. It also states that each box set has a monthly cost of $74.98 plus $9.99 for shipping and handling. Mr. [redacted] checked a box and acknowledged that he read and agreed to the terms of our promotion.
      “Each volume consists of 4 new hypnotherapy titles in a beautiful box set. The cost of each volume is $74.98 plus $9.99 for shipping and handling. ’

Thank you for taking the time to communicate to us on why our service was placed in question by Mr. [redacted].  We have every desire to address every Customer’s needs and provide them the best solution available to resolve the issue as soon as possible.  As I reviewed Mr. [redacted]’s...

account information, it shows that he ordered our Stop Smoking CD back on the 2nd of May and not on the 3rd of June.  No records shows that he did  contact our company on the 3rd of June.  Also.  he was billed on the 7th of June and not on the 3rd which he can verify to his bank.We received the product on the 16th of June so meaning I was delivered to our office address and was not sent back to him.Please note that Mr. [redacted]’s refund will be entertained even if he sent the product without an RA label and ready to process for the full amount (84.97$).  He needs to call our Customer Service Hotline No [redacted] select option 3 to speak to our live Representative. Please extend our sincerest apology for any trouble or inconvenience that has caused Mr. [redacted].  I highly appreciate your understanding; it’s our goal to provide satisfaction for our customers.Thank you.

We have refunded Mr. [redacted] for $84.97 as of March 14. His first charge is no longer qualified for a refund since it more than 30 days billing period. Every company has a policy to follow and it was explained to Mr. [redacted] when he called us.Thank you

He can call our Customer Service Support Hotline No, 888-9551292 select option 3 to speak to a live representative to assist him with his request.Hope to hear from the customer soon.