Your Better Tomorrow

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Thanks for your email
Please understand that we extend our best effort to assist Mr*** to get his full refund Like any other company, we do have a policy to follow.
We are to release his refund as soon as we get a tracking no or will wait for the product back if he did refused it
Respectfully,
*** SD

Thank you for providing the correct account information.
As per checking, you are already in the process of refund. Return Label was sent via email. 
Please ship the product back and call with he tracking no and within 24 hrs time you will be refunded the full amount.

As per our records and It was explained that she cancelled right after she was charged and the product was shipped.  The amount was discussed prior to the release of her refund.We have provided the customer the refund as per agreed.Thank you

Complaint: [redacted]I am rejecting this response because: I have returned all Yourbettertomorrow merchandise in...

unopened and unused condition. On 9/29/16 Yourbettertomorrow employee K U[redacted] signed for your returned merchandise. I returned your product so please now reciprocate by refunding the balance of the money you billed my credit card without authorization.Sincerely,[redacted]

When Mr. [redacted], took advantage of our Free CD offer and paid $1.99 for shipping and handling, we stated the reason why we are giving the CD for free. During the sign up process, there were two path pages. On the first page is the link to the details. On the second page where he chose shipping is...

a full description. We stated how much he will be charged if he don't cancel. Below the payment information there is a check box that must be clicked on stating that you are over 18 years old, have read, understood and accept the terms and conditions. By accepting the offer, he is agreed to be enrolled into our autoship program called Club-YBT and he is authorizing YourBetterTomorrow to charge the account on file for further shipments of CD's unless cancelled.

Complaint: [redacted]I am rejecting this response because: So far YourBetterTomorrow has only agreed to refund me $84.97. The total charges on my credit card from YourBetterTomorrow was $339.88. Until I receive a full and complete refund I will not be satisfied. Sincerely,[redacted]

We appreciate you taking time to send us an email. For immediate attention and prompt action, kindly call our Customer Service Hotline No [redacted] select option 3 to speak to our live Representative to process refund request.Thank you and we hope to hear from you soon.

When calling our customer service line at [redacted], make sure to press option 3 to speak to a live representative so we can take care of the issue. With regards to the charge, the customer did not cancel the trial offer of the promotional CD that was paid for only $1.99 for shipping. When taking...

advantage of the offer, the customer is enrolled into our automated subscription program called Club-YBT with 10 days evaluation period and for us to hear the feedback. If we do not hear from them, it tells us that they like the product then we proceed to charge $84.97 and shipped the first set of our series which consist of 4 additional hypnotherapy titles. The customer has a complete control if he/she wants to continue or if not, they can cancel and no further shipments and billings will occur.

Tried to call the customer to assist her to get the refund but it;s on a voicemail and left a message to call us back.
Awaiting a call back to process her refund.
Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

To contact one of our live customer service representative, he just need to press option 3. He can call us again to take care of his issue

The customer called to cancel right after she was charged and the product was shipped.She was refunded vis Deluxe Echecks.Thank you

Stated in our terms, we do not provide refunds for product that has already been shipped except for cancellation however at times  people tend to overlooked our terms or missed to read it so therefore we can allow customers to request for a refund for the last 30 days billing period but if the...

charged was more than 30 days we cannot issue refunds to prevent people from exploiting the trial offer.

I spoke to them on the phone, they verified the correct address and are re-shipping.  Hopefully this gets resolved.  Thank you for your help.[redacted]

Complaint: [redacted]
I am rejecting this response because:  the product was sent to an incorrect address and not corrected.  please resend to correct address [redacted] NOT [redacted]
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Every company has a policy for return and refund and it was properly explained to the customer. 
The customers account is already on process for refund.
Thank you.

[redacted]    Member ID: [redacted]
Address [redacted]
Email Address : [redacted]
 
Last Charge 11/06/2015
First and only call last -12/29/2015 talked to our Agent named Rona  that she already filed a dispute withe...

bank and will return product back.
Product returned without RA label - 02/01/2016
So from our  side we don't have any obligations to Ms. [redacted].
She may contact us directly if she needs further clarification.
Thank you