Your Better Tomorrow

Thank you for the opportunity to address the issue of  Mr [redacted].
1. We attended to his request for a refund.
An email stating a refund request on his account was sent to his email address on file last July 30.
A full amount of $84.97 will be issued as soon as he shipped the...

product back to us.
RA A01022 was issued and label was sent to him.
2. Our Customer Service hotline is open on hours stated on our website. In which Mr. [redacted] called several times.
We extend help and provide assistance based on the policy provided by the Company. We don't tolerate use of profanity words after several warnings given.
3. Please understand, that we are still in business because it is not our intention to scam people. We provide help with our products and been receiving good feedbacks. WIth regards to some people who have overlooked the Terms of the promotion, we provide refunds within the Policy of the company.  Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Mr. [redacted] took advantage of our offer for a free hypnoetherapy CD which retails for $30. By taking advantage of this promotion, he is enrolled in our auto ship program which starts 10 days after the promotional CD is shipped.  The 10 days is provided so the customer can...

try the CD, and decide if he would like to receive the other CDs, or if he would like to discontinue.  If she cancelled within this 10 days evaluation period, she would have avoided all charges, and nothing else would be shipped, as there is no obligation to purchase anything.  It seems that Mr. [redacted] overlooked the terms, and he was shipped with sets of CDs each month unless cancelled.

[redacted] is already for refund, just waiting for the return information.

When Mr. [redacted]  took advantage of our promotion, it is clearly stated on our order page (as well as in our terms and conditions) that upon taking up our offer for the free cd, purchasers are also signing up for a recurring subscription for our other CD sets. Customers can cancel anytime and...

have a full 10 days from their initial CD is shipped to cancel before their first monthly charge. It also states that each box set has a monthly cost of $74.98 plus $9.99 for shipping and handling. Mr. ____checked a box and acknowledged that he read and agreed to the terms of our promotion.      “Each volume consists of 4 new hypnotherapy titles in a beautiful box set. The cost of each volume is $74.98 plus $9.99 for shipping and handling. ’
To request a refund, he can call our customer service line at 888-955-1292, option 3 to speak to a live representative so we can take care of the issue.

Complaint: [redacted]I am rejecting this response because: I had no Idea of this shipment and when I received it, I immediately placed it back in the mail (unopened) and wrote return -cancel. I then noticed the charge and started calling. Phones disconnected- site down! How do people look in the mirror! What kind of message is on that CD? Shame on you. May God have mercy. I expect a full refund! Sincerely,[redacted]

It's not a false advertising we just only need to update our website.

The way our program works is that, we give away a hypnotherapy CD for free which we typically retail for $50 and as part of the promotion we only charge $1.99 for shipping and handling. The reason why we do this is because we simply want to introduce people to the YourBetterTomorrow series of...

hypnotherapy, an audio session on CD and for them to evaluate it. The evaluation period starts 10 days from when we shipped the complimentary CD and for us to hear their feedback. If we do not hear from them, it tells us that the customer liked the product and we charged $84.97 and proceed to send the first set of CDs. There is no obligation to purchase anything as the customer has a complete control whether they want to continue or cancel the membership so that no further billings and shipments will occur.  We provided full information to the customer about our program when signing up and must agree to our terms and conditions and by accepting the offer, the customer is agreed to be enrolled into our autoship program called Club-YBT and authorizing YourBetterTomorrow to charge the account on file for further shipments of CDs unless cancelled

Our phone system was down for maintenance but you can now call our Customer Service Support Hotline No, [redacted] Mon to Fri from 9am to 6pm EST and select option 3 to speak to a live representative to assist you with your request. Hope to hear from you soon. Brenda SD YBT Support Team

The customer is already for refund.  We are just waiting for the returned product.Thank you

We appreciate you taking time to send us an email. To process the refund, kindly call our Customer Service Hotline No [redacted] select option 3 to speak to our live Representative.Thank you and we hope to hear from you soon.

When Mr. [redacted] took advantage of our promotional CD offer for a $1.99, he stated that he read, understood and agreed to be enrolled into our autoship program called Club-YBT. As part of the program, the customer was given 10 days from when we shipped the CD to cancel If he doesn't want to continue...

to avoid any further Billings and shipments of CD's. However we understand at times people may overlooked the program so therefore he can request for a refund. Please call our customer service line at 888-955-1292, option 3  to speak to a live representative so we can take care of his issue.

If Ms. [redacted] did not receive the product within 10 days from the day it was shipped, she must contact our customer support so we can cancel her subscription and won't be billed and ship with addtional set of CDs.