Your Better Tomorrow

Complaint: [redacted] I am rejecting this response because: With a representative of [redacted] on the line they hung up on me. Their so called "agreement' is so worded that no one who actually did business with them could possibly comply.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I called to cancel before they shipped anything out when I could not find out how to cancel. And, even... though they told me they canceled the account days later they debited my checking account. I called that very morning my account was debited, and they told me they could not refund the money, because they shipped the product. Again, they told me they canceled the membership over the phone. I sent the product back as soon as I received it. I had to pay return shipping for something that should have been canceled days before. They only partially refunded the amount they debited from my account, and said they charged me for the shipping of the products that should have been canceled before they even debited my account. I do not feel I owe that to them since they are the at fault for not canceling the membership the first time I called. Sincerely, [redacted] ***

Complaint: ***I am rejecting this response because:I feel they are using deceptive business practices byhiding there intents in the terms and conditions link although I learned from this devianttrick to suck consumers in by not being up front with you and capturing your credit card info.I do demand my money back and strongly recommend they change this practice they use to bait you witha free cd.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
First of all I did call in August to cancel.
They refused to give name or cancellation
numberI refused packages and they were
sent back to sender by POI cannot send back
what I did not accept. Sincerely,*** ***

We can only process refund within the policy set by the company. No refund for charge/s more than days billing period.Thank you

When Ms*** took advantage of our promotion, it is clearly stated on our order page (as well as in our terms and conditions) that upon taking up our offer for the free cd, purchasers are also signing up for a recurring subscription for our other CD setsCustomers can cancel anytime
and have a full days from their initial CD is shipped to cancel before their first monthly chargeIt also states that each box set has a monthly cost of $plus $for shipping and handlingMs*** checked a box and acknowledged that he read and agreed to the terms of our promotion. “Each volume consists of new hypnotherapy titles in a beautiful box setThe cost of each volume is $plus $for shipping and handling’
To request a refund, he can call our customer service line at 888-955-1292, option to speak to a live representative so we can take care of the issue

When Mr*** took advantage of our promotion, it is clearly stated on our order page (as well as in our terms and conditions) that upon taking up our offer for the free cd, purchasers are also signing up for a recurring subscription for our other CD setsCustomers can cancel anytime and have a
full days from their initial CD is shipped to cancel before their first monthly chargeIt also states that each box set has a monthly cost of $plus $for shipping and handlingMr*** checked a box and acknowledged that he read and agreed to the terms of our promotion
“Each volume consists of new hypnotherapy titles in a beautiful box setThe cost of each volume is $plus $for shipping and handling’

She could give us a call to process her refund.Thank you

Complaint: ***I am rejecting this response because: First of all, when I ordered the "promo" CD an email followed days latter saying the CD was shipped. There wasn't a word in it about a 10-day evaluation period.Second, on 9-25-15, I sent an email saying I was returning the 2nd package I received. On 9-28-I received an email stating my account was closed. The second package was postmarked 9-27-15. If my account was truly closed, no shipment of another volume should have been made and I wouldn't have been charged in the first place. Your terms and conditions state if an order is cancelled before shipment is made, no charge will be made. The way I see it, my account was cancelled before shipment was made.When I received the first CD, it was in a cellophane package and you could clearly see it was one CD. The 2nd and 3rd package I received came in brown cardboard boxes and I have no idea how many were in the package. How could you think anyone was exploiting the offer when anyone could clearly see the packages were completely different.Also, on 10-6-I called for a return authorization number per the instructions in the 9-28-email and I was told I could not return this package because I didn't cancel my account in time or properly. It sounded like these packages are going to just keep coming. That is outrageous. I've seen a lot of complaints of this nature online about your company. No one can get their money back. I don't think all of those complaints can be good for business. I've said it before and I'll say it again, that is the dumbest business practice I have ever seen. No one says you can't return something because you have already returned something. As I said, they were completely different packages and if you can't see that, then you are willfully charging people for something and that can't be right. If these charges appear on my next *** bill, this same letter will go to *** and they will investigate. By the way, your "promo" CD didn't help me at all. Sincerely,*** ***

When Ms*** took advantage of our promotion, it is clearly stated on our order page (as well as in our terms and conditions) that upon taking up our offer for the free cd, purchasers are also signing up for a recurring subscription for our other CD setsCustomers can cancel anytime and have a full days from their initial CD is shipped to cancel before their first monthly chargeIt also states that each box set has a monthly cost of $plus $for shipping and handlingMs*** checked a box and acknowledged that he read and agreed to the terms of our promotion
“Each volume consists of new hypnotherapy titles in a beautiful box setThe cost of each volume is $plus $for shipping and handling’We also maintain customer service hours seven days a week for cancellation request. Our current hours as posted on our website is as follows; Mon-Fri 5am-6pm, Sat-Sun 8am-5pm PSTThe website is also available hours a day to help our customers in handling their accounts

Complaint: ***I am rejecting this response because: They did not make it clear as stated and I was unaware that I had to cancel anything because I had no plans to purchase anything from themThey have deceived a lot of people and all I want is my money backI am struggling just to return the shipment because they wiped out my acctwith these chargesI am waiting for a check so I can take care of thisStands to reason that I would not order such an expensive item when I didn't even have the money to pay for itBecuase of this, my acctis not only empty but overdrawn and we had to do w/out groceries this weekThis has caused me tremendous hardshipI may have overlooked something, but it does not give them the right to give me grief about getting my money backTheir requirements for return are also very inclusive and complicated, so if you don't do it exactly right, they will find another excuse to "take" your moneyI want a full refund.Sincerely,*** ***

The customer may call our customer service line at*** *** * to speak to our live representative so we can take care of his/ her issue

When the customer took advantage of our promotion, it is clearly stated on our order page (as well as in our terms and conditions) that upon taking up our offer for the free cd, purchasers are also signing up for a recurring subscription for our other CD setsCustomers can cancel anytime and have a
full days from their initial CD is shipped to cancel before their first monthly chargeIt also states that each box set has a monthly cost of $plus $for shipping and handlingMr____checked a box and acknowledged that he read and agreed to the terms of our promotion. “Each volume consists of new hypnotherapy titles in a beautiful box setThe cost of each volume is $plus $for shipping and handling’We also maintain customer service hours seven days a week for cancellation request Our current hours as posted on our website is as follows; Mon-Fri 9am-6pm, PSTThe website is also available hours a day to help our customers in handling their accounts

The way our program works is that, we give away a hypnotherapy CD for free which we typically retail for $and as part of the promotion we only charge $for shipping and handlingThe reason why we do this is because we simply want to introduce people to the YourBetterTomorrow series of
hypnotherapy, an audio session on CD and for them to evaluate itThe evaluation period starts days from when we shipped the complimentary CD and for us to hear their feedbackIf we do not hear from them, it tells us that the customer liked the product and we charged $and proceed to send the first set of CDsThere is no obligation to purchase anything as the customer has a complete control whether they want to continue or cancel the membership so that no further billings and shipments will occur We provided full information to the customer about our program when signing up and must agree to our terms and conditions and by accepting the offer, the customer is agreed to be enrolled into our autoship program called Club-YBT and authorizing YourBetterTomorrow to charge the account on file for further shipments of CDs unless cancelledTo request for a refund, kindly call our customer service line at ***, option to speak to a live representative so we can take care of the issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The customer can try to call us againOur office is open weekdays from 8am-5pm, PST

Mr*** took advantage of our offer for a free hypnoetherapy CD which retails for $ By taking advantage of this promotion, he is enrolled in our auto ship program which starts days after the promotional CD is shipped The days is provided so the customer can try the CD, and
decide if he would like to receive the other CDs, or if he would like to discontinue If he cancelled within this days evaluation period, he would have avoided all charges, and nothing else would be shipped, as there is no obligation to purchase anything It seems that Mr*** overlooked the terms, and he was charged and shipped the first volume

First, all agents give their names upon accepting calls
Second, we give a reference no upon request
And lastly, all calls are recorded
With regards to the product that was sent back, you can check with USPS that we have not received any
USPS tracking nos
*** August
*** September
Please note that if product was sent back to sender last August, it should be back to us by now
Every Company has a policy with regards to refund and we are just awaiting the tracking no from the customer to release the refund for She is qualified for the amount charged to her for the last days billing period
Thank you

The eCheck we issued to Ms*** was coming from *** *** powered by *** *** and most banks do accept echecks

As per our records, Ms *** had overlooked the Terms and Condition of the promotion and called to process her requiest for a refund fo $
Status:
RA label sent
Awaiting for Ms*** to ship the product back to release her refund of $
Thank you