Your Better Tomorrow

The system automatically charge the account on file after days trial periodThat's why it is important to notify us within days if the customer already receive the CD or not so we can cancel the subscription

We are not sure why she has an issue with the [redacted] because most of our customers don't have any issues about itAnyway we already did resent her a printable [redacted] Kindly check email for the confirmation

He can call our Customer Service Support Hotline No, 888-select option to speak to a live representative to assist him with his request.Hope to hear from the customer soon

When Mr [redacted] took advantage of our promotional CD offer for a $1.99, he stated that he read, understood and agreed to be enrolled into our autoship program called Club-YBTAs part of the program, the customer was given days from when we shipped the CD to cancel If he doesn't want to continue to avoid any further Billings and shipments of CD'sHowever we understand at times people may overlooked the program so therefore he can request for a refundPlease call our customer service line at 888-955-1292, option to speak to a live representative so we can take care of his issue

We advised the customer from the moment he returns the package, he has to call us back and provide the tracking number so we can approve his refund but he did not call and follow up

Stated in our terms, we do not provide refunds for product that has already been shipped except for cancellation however at times people tend to overlooked our terms or missed to read it so therefore we can allow customers to request for a refund for the last days billing period but if the charged was more than days we cannot issue refunds to prevent people from exploiting the trial offer

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

[redacted] Member ID: [redacted] Address [redacted] Email Address : [redacted] Last Charge 11/06/ First and only call last -12/29/talked to our Agent named Rona that she already filed a dispute withe bank and will return product back Product returned without RA label - 02/01/ So from our side we don't have any obligations to Ms [redacted] She may contact us directly if she needs further clarification Thank you

Complaint: [redacted] I am rejecting this response because: I would like to keep this complaint open until I receive the refund.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This whole matter is out of control YourBetterTomorrpw can go ahead and bill me It will cost me $but it will cost YourBetterTomorrow far more than that when other innocent shoppers check out the company and [redacted] how unethical it is Dealing with them is like hitting one's head against a brick wall I don't know how long this complaint will stay on file but hopefully long enough to spare some other shopper the expense I, too, will tell anyone who asks that they should never deal with YourBetterTomorrow The customer service stinks, their product is useless, and like I said, they are highly unethical Their only purpose is to make a buck Sincerely, [redacted]

We need further information with regards to the accountOur Customer Service Support Hotline No, 888-is open Mon to Fri from 9am to 6pm EST and select option to speak to a live representative to assist her with your request.Thank you

When Ms [redacted] took advantage of our promotional hypnotherapy CD, she acknowledged to be enrolled into our auto ship program called Club-YBTWe provided full disclosure regarding our regarding our program and billing processes in terms and conditionsThe customer is given days from the date of the free CD is shipped to cancel the subscription otherwise she will be billed $and shipped with addtional set of CDs

The way our program works is that, we give away a hypnotherapy CD for free which we typically retail for $and as part of the promotion we only charge $for shipping and handlingThe reason why we do this is because we simply want to introduce people to the YourBetterTomorrow series of hypnotherapy, an audio session on CD and for them to evaluate itThe evaluation period starts days from when we shipped the complimentary CD and for us to hear their feedbackIf we do not hear from them, it tells us that the customer liked the product and we charged $and proceed to send the first set of CDsThere is no obligation to purchase anything as the customer has a complete control whether they want to continue or cancel the membership so that no further billings and shipments will occur We provided full information to the customer about our program when signing up and must agree to our terms and conditions and by accepting the offer, the customer is agreed to be enrolled into our autoship program called Club-YBT and authorizing YourBetterTomorrow to charge the account on file for further shipments of CDs unless cancelled

We provided a full disclosure about our billing process to Ms [redacted] from the moment she signed up and took advantage of our promotional CD offer and it was stated in our terms that she must cancel within ten days from the date of the free CD is being shipped to avoid any additional chargesThe refund has already been issued to her and not in full amount as we need to deduct a fee to cover our cost for shipping and handling of the product which was $

Customer is already for refundJust waiting for her to give details of the returned product.Thank you

When Ms [redacted] took advtantage of our offer for a free hypnotherapy CD which we normally retail for $30, she acknowledged that she understood why we were giving the CD away By taking the free CD, the user is enrolled into our auto ship program which starts shipping our CD box set, starting days after the free CD is shipped She could have avoided all charges by cancelling, but MsHayes never called to cancel until after the Box set was shipped

We were able to speak with the customer and explain the policy about refund

When Ms [redacted] took advantage of our promotional CD to Quit Smoking for a shipping and handling cost of $1.99, she was enrolled into our auto ship program called Club-YBT and starting days after we shipped the CD, she was billed $and shipped with additional set of CDsThe customer could have have avoided the additional charge and shipment is she cancel her membership within daysWe disclosed the terms of our billing processes from moment she signed up but she obviously overlooked it and was not able to cancel

Complaint: [redacted] I am rejecting this response because:I was told that to receive my refund I should follow their instructions for return of the products, I followed all the instructions and still haven't got any response from themtheir response seems to be screw you if you made a mistake or didn't see the small print what kind of business are they running? they got all the product back un opened what else am I supposed to do go to the attorney general? Sincerely, [redacted]

The package for Mr [redacted] has already been shipped since November 7th and upon checking the tracking information, it is currently in transit to the destinationSo once he received it, he can return it back to us with a return authorization label issued