Target Corporation

I am rejecting this response because:
I am both saddened and disheartened by the blatant lie. I do not require "education" of how funds are held with my bank, nor was I directed to contact my bank. I used my Red Card so I have no need to contact my bank as it is a credit card. I've been checking my account regularly. My sister received not one but two cabinets, and dealing with the "supervisors" with Giest Service has been nothing short of a nightmare. To corroborate my story; I am certain my sister and brother in law, along with everyone else who has been dealing with this viscerally with me can attest how obnoxious this has been. Furthermore, I am sickened of the audacity someone has to write a lie such as this. In addition, I never received an email indicating my account was credited.

Thanks for contacting Target on behalf of our guest [redacted] and their questions regarding the refund for a Swagtron Hoverboard.I sincerely apologize for the amount of frustration that this refund has caused our guest.  I completely understand how confusing the issue of our promotional...

GiftCards with purchase is, especially when there is a refund involved.When there is a promotional GiftCard with purchase, our online system has to assign the value to the GiftCard in order for it to be activated with the amount advertised.  It may appear as though they are charged for the GiftCard, but the qualifying item’s purchase price was also reduced by that same amount.  For this order, the Swagtron was purchased for $327.90 and the guest had two charges, one for $227.90 (the qualifying items price was reduced by the amount of the GiftCard with purchase) and then a separate charge for $100 (this is necessary to activate the card with the value).  The two charges total what the guest authorized for the purchase price of $327.90.  This also reduces the value of each item, in the event that an item is returned.  Since the guest returned the purchase, the value of the refund was reduced by the $100 since not all items were returned for the refund.  I’m also showing that the promotional GiftCard has been used on purchases 12/07/2016 and 12/19/2016.  Because the GiftCard has been used and is unable to be returned, we will not be able to fully refund the guest.I do see that the white Swagtron Hoverboard they purchased is back in stock.  If they are still wanting to purchase this, they can go ahead and place an order and I can discount the purchase 15% to match the original orders sale price.  I will not be able to honor the promotional GiftCard with purchase in addition to the discount.  If the guest places a new order, they can call or email us with their new order number so the 15% discount can be applied.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. I apologize for the frustration and inconvenience our guest experienced with her recent baby registry order.  As it turns out, the gift giver has been refunded for the order and the guest can keep the order and doesn’t have...

to return it.  I understand what a mess leaked laundry soap can cause, and will be sure to pass along feedback to our fulfillment center.  I’ve sent the guest and electronic GiftCard to invite her back for a better experience. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

As it turns out, we aren't able to offer any more information for this situation. Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. We worked with our internal GiftCard team and determined that the Visa GiftCard Mr. [redacted] purchased was incorrectly activated. The team was able to re-load and reactivate the card. We are also sending Mr. [redacted] a GiftCard for the inconvenience.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Amy Target Corporation www.target.com

Thanks for contacting Target on behalf of [redacted] (aka [redacted]) . We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Target reserves the right to prohibit...

purchases of any merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.   As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely, Target.com Guest Services  www.target.com

Initial Business Response /* (1000, 5, 2015/09/29) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address her concerns.

Our guest placed an order on Target.com on 09/20/15. The guest received an email stating her...

order was canceled due to a technical issue. The guest wanted to know why her funds were still being held and who was holding her funds on her credit card.
I explained to the guest that once her order was canceled, Target.com releases the funds back to her credit card. At that point her financial institution receives the funds and it can take up to 7-10 business days for that credit to post to her account. The guest confirmed her funds restored on 09/28/15
While I continued to further explain the authorization hold process to our guest, the guest stated that was all she need to know and disconnected the call.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason I do not accept their response is Target's customer service claimed that they did not have my email address. the woman that I spoke with today also claimed 'see could not find my email address.' She continued in this manner until I informed her that I had an email from target a few days after the order was placed that said it was cancelled because of 'tech.difficulties'. Because of this my money was held up for eight days. I am closing both my Amex debit card and my target account. why should I even bother with these people? I ordered the exact items from another store which I received today using my sons credit.
I am a disabled senior who is forced to live on $750 per month the $26.67 was a lot of money to me. No need to contact me again although I appreciate the help.
They just lost another customer.

I am rejecting this response because:
For multiple reasons. First of which is that my order was addressed not only within an hour of placing the order but also within 5 minutes of submitting the delivery change. Therefore it should have been allowed to make alterations. I was told it could not be cancelled as I did ask for that. Please see attached screen shot of Target.com in which delivery is offered by Sept. 6th. I was told that my order would be beyond that date and now am being told my item is lost?!  I have also attached my complete conversation for reference as to what I was told Target cannot do. This entire thing is completely a mess and I needed the socks TODAY 9/5 which is why I ordered them for store pickup. Now I have to wait yet again even longer for them to ship out another set. My expectations from this are 1. to ship my apparently lost item immediately and expedited and  2. To work on a better customer service system that allows alterations to orders that have not left the warehouse.  I would hope that Target would have made a better effort for compensation for this horrible mess to make me ever shop with them again instead of telling me there is now even more issues then when I started this claim.

Hello [redacted],Thanks for contacting Target on behalf of our guest [redacted].Based on our previous response to our guest asking for cost replacement of an iPhone screen damaged by the guest dropping the phone and cracking it before coming into the store to purchase a phone case. The mobile kiosk team member responded to Ms. [redacted]'s request with help in putting on a phone case cover on an already damaged screen. At this time we have no further resolution for the guest and we consider this matter closed.As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].Sincerely,NancyThe Target Teamwww.target.com

I am rejecting this response because: cancelling a promotion for the reason that it has exceeded your expectations is simply not a satisfactory response. Target should have anticipated this and made the necessary preparations. If Target are allowed to unilaterally cancel such a promotion, what would prevent them from doing this again in the future. They should stand y the publication tegardless of cost incurred. Otherwise, what is the point of a promotion altogether. This sets a very dangerous precedent for other companies who can simply shy away from their commitments to consumers

Thanks for contacting Target on behalf of our guest [redacted].   I’m very sorry for any frustration and inconvience she experienced when she was refunded by Target eGiftCards rather than to her PayPal account. I can only imagine her disappointment when she was told that the method of...

refund is based on her payment.   Under “How will I be refunded for my return?” in the help section on Target.com it does state that if you made a purchase using PayPal, a refund will be issued in the form of cash if returned to a store, or in the form of an electronic Target GiftCard if returned by mail.   I’ve made an exception and deactivated those eGiftCards, as a result a refund to her PayPal account was processed.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. At this time we have no further resolution for the guest and we consider this matter closed.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I’m sorry to hear about the frustration [redacted] encountered while trying to resolve her Target GiftCard issue. After further review, we were able to determine where our store reissued a previously owned GiftCard. This is not a best...

practice for our stores, and they have been notified of the error. We’ve spoken with [redacted] and have provided a replacement GiftCard to her by mail. No further action needs to be taken.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].   I’m very sorry to hear that she received the entirely wrong patio set. I understand that she had visitors for the holiday weekend and was expecting to have the correct patio set.   I reached out to [redacted] and was able...

to speak with her last week. I offered her the following options:   1)    Provide a 50% discount to keep the wrong set and I’d cancel the replacement which was shipped. OR 2)    Receive the replacement patio set and I’d provide a 25% discount on her order. I’d also arrange to have the wrong patio set picked up and notify our carrier that she no longer has boxes.   Our large item carrier typically requires that all items be boxed in order to be picked up, but I’d be happy to work with them to make this process as easy as possible for her. She indicated that she wanted to think about it over the holiday and that she’ll call me to let me know her final choice.   I’m waiting to hear back from her before proceeding with either option.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. I understand Ms. [redacted] had a great deal of difficulty trying to place an order for two Uncharted 4 PlayStation Slim Bundles during our Cyber Monday sale. There is a clear record that she was told by two separate team...

members that she could receive the discounted price retroactively after placing a new order. However, when she called back to place her new order, she was denied the pricing she was previously told she could have.I’m very sorry for Ms. [redacted]’s experience, and I appreciate her taking the time to let us know about the encounter she had with our supervisor. While it is our policy not to price match during the week of November 24th – December 3rd, it’s also important to us that we attempt to honor recorded resolutions that team members offer to our guests.In this case, I’m more than happy to make an exception to our usual policy. I have provided Ms. [redacted] with a GiftCard for the price difference so that she may place a new order at her convenience for the price we promised her. I have sent a GiftCard for $200 to Ms. [redacted]’s email which will arrive in 4 – 24 hours. I have also provided feedback on the team members she spoke with and rest assured we will use this as a learning opportunity to better support our guests for the future. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].  I can only imagine how upsetting it must’ve been when his preorder for the Xbox One X cancelled. Target is required to reauthorize holds within a certain amount of days depending on the card issuing bank in order to keep...

an order in good standing. Our system will renew the hold every 7 days for Target REDcard, Visa and American Express, every 10 days for Discover and every 30 days for Mastercard and PayPal. Since his bank denied the authorization renewal, his order was cancelled. At this time, there isn’t a way to reinstate his order. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at 800-[redacted] and...

reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent Black Friday shopping and guest service experience. I understand you weren’t able to purchase the Black Friday Doorbuster Nintendo 3ds at the Salem store and your contact with Guest Relations you describe as rude and unprofessional. I’m sorry for any disappointment.   I will certainly share your comments with the appropriate teams for further review. This will help us to improve and help avoid a similar situation in the future.   I know this has been a frustrating experience for you. We do appreciate the time you’ve taken to share your feedback and concerns. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.   We hope you will remain a Target shopper.   Sincerely,   Nancy The Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. The guest is correct and the refund wasn’t fully process. Rest assured that I double checked with our payment team and the refund has been fully processed back to her Visa Card.I understand that this has been a frustrating experience so I...

sent her a $15 Target eGiftCard to her email address. She should receive it within the next 4-48 hours.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.JennaTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 5, 2016/02/04) */
I apologize for any disappointment, but we're unable to issue any refunds for this shipment.

We're sorry to hear that there have been issues with your recent orders.
So for all of your future purchases, we invite you to only shop the...

great selection of items available in your local Target store
Initial Consumer Rebuttal /* (3000, 8, 2016/02/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is the same one I received from Target directly, this however does not resolve the fact that I did not receive the package and the order has not been refunded. They did not fulfill their part of the purchase agreement, I ordered the product, I paid for the product, I did NOT receive the product. They need to either deliver the product that I ordered or refund the order. I am including a screen capture of the most up today tracking information, that shows UPS handed of the product to USPS and the tracking info from USPS that does not show any delivery. I am also including a scan of one of the envelopes I received from target that indicates it was tampered, Target is claiming I had multiple occurrences with missing packages, the attachments are included to show that they were shipping issues that Target needs to resolve with the shipper, not I. I informed Target of these shipping issues on a few occasions, instead of thanking me they are now now blaming me. Thank you for your help to resolve this matter.
Final Business Response /* (4000, 10, 2016/02/10) */
Thanks for your additional feedback on behalf of our guest [redacted].
in regards to him, not receiving the order for the Disney giftcards. Target suggests that [redacted] works with his local post office and open a consumer affairs report.
As it turns out, we aren't able to offer any other options for this situation. Target considers this matter closed.

Initial Business Response /* (1000, 5, 2016/01/05) */
Thanks for contacting Target on behalf of our guest [redacted].
Target strives to ensure our guests receive the correct item they ordered. It looks like [redacted] ordered the Greenworks 40V GMAX Chainsaw - Tool Only in Exotic Green. This was...

the correct item [redacted] received. There were two options on Target.com for the Greenworks 40V GMAX Chainsaw: Battery & Power Included or Tool Only. [redacted] selected the Tool Only option which does not include a battery & charger.
Based on my research, I see that there was an item inaccuracy in the description for the Greenworks 40V GMAX Chainsaw on Target.com. The Tool Only option stated the battery and charger was "required and included" but this was an error. I apologize for the inconvenience and frustration this has caused for [redacted]. The replacement order that is backordered for [redacted] is also a Tool Only, she will not receive the battery and charger included item since that is not what was ordered.
The Greenworks 40V GMAX Chainsaw - Battery & Charger included is out of stock on Target.com. It is unknown when this item will be back in stock. Our product team are working on the item inaccuracy [redacted] experienced with this item. This is not an experience we want our guests to have.
[redacted] has been provided with an option to return the Greenworks 40V GMAX Chainsaw - Tool Only to our online return center. We created a 3 UPS pickup attempt for this package. The return tracking number is [redacted]. UPS made a first attempt on 1/4/15 to pick up this item but [redacted] did not have it ready. To receive a full refund for this item, [redacted] will need to return this item back to us. The item needs to be placed in the box it came with. If the original package has been destroyed [redacted] can use a different box to insert the item. UPS will have the shipping label available for the return and will attach it to the package [redacted] provides to them.
The replacement order will be canceled since it will be the Tool Only, which [redacted] does not want. Once we see that UPS has successfully picked up the return package I will begin to process [redacted]'s refund. As I stated, the Greenworks 40V GMAX Chainsaw - Battery & Charger included is out of stock and [redacted] is unable to purchase the item. [redacted] may check back on Target.com periodically to see if the item is back in stock. I would be happy to offer [redacted] a 10% discount on the item once it's back in stock. For future reference, the battery and charger chainsaw is significantly higher in price than the tool only option which [redacted] purchased.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2016/01/12) */
Hi, I sent just you a copy of the screenshot for the Target ad where they falsely advertised battery included, please compare that ad to this one which I found on their site today which advertises a string trimmer by the same mfg. http://www.target.com/p/greenworks-g-max-40v-cordless-strng/-/A-16738748#prodSlo...⇄
You will notice that this similar ad states quite clearly that the battery is not included. Had the chainsaw ad I made my purchase from advised that the battery was not included I would not have ordered the product.
I am attaching a screenshot which I have saved to my friend's desktop. You can see that this screenshot (Greenmax trimmer, 01-07-2016) is from today, Jan. 07, 2016.
The screenshot I took more than a month ago (12-02-2015) is for the Greenmax
chainsaw.
Final Business Response /* (4000, 10, 2016/01/20) */
Thanks for contacting Target on behalf of our guest [redacted].
Upon receipt of your contact, I reached out to our guest to address her concerns. Target acknowledges that there was an error on the website when [redacted] purchased the Greenworks Chainsaw Tool Only. The tool only that was purchased did not come with the battery and charger that [redacted] thought she would receive.
I reached out to the vendors and they will be sending [redacted] a battery and charger for her item. She will receive the battery and charger within 10-14 business days. I apologize for any inconvenience and frustration [redacted] experienced with this order.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].