Target Corporation

I am rejecting this response because:
I requested a call from the business and have not received one.  Additionally, no one has addressed one of my biggest concerns which was the customer service experience and Target's refusal to make the situation right by sending me an item that was not damaged - an item that was still in stock.  I want to speak with someone in the executive office.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I appreciate the quick response and favorable decision from Target. I am a frequent Target shopper and hope Target will do their best to protect their customers. Here are a few comments to share for Target to consider:1. Giftcardmall told me they generate their gift card numbers and don't buy them from individual persons. I don't expect the gift card number to leak from giftcardmall.2. I purchased the gift card on 11/23, and didn't scrach the back of the gift card to see the number/pin until 2/28 for an online Target.com purchase. Within 48 hours, on 3/1, the gift card was used by another person.4. If this gift card theft happens so quickly to a Target.com purchase, it's highly likely orders at Target.com are being monitored by hackers. And please know that I make many online purchases at Lowes.com, Amazon.com, Walmart.com, Homedepot.com, ebay.com, etc. with gift cards. None of those gift cards got used by other people.5. I was unaware that my gift card info got saved to my Target.com account after making just one online purchase.6. Target call center rep told me that I can see the entire gift card numbers and pins in my online account, if there is still a balance of the gift card. I don't consider that a safe practice. If god forgives that another significant data breach happens to Target.com, how many gift card numbers/pins will be stolen? It's better to only show the last 4 digits of the gift card number and the pin. Something like that.7. When I call Target gift card department quite a few times, Target reps always blame Giftcardmall for the possible leak of the gift card info, even after I told them they sell millions of gift cards in bulk to retail/grocery stores and it's unlikely they purchase cards from individuals.8. I hope it's safe to shop on Target.com and no one from inside Target are involved in this incident.Anyway, thank you for the action taken by Target! I still like to purchase at Target and will be more careful. Thanks to Revdex.com for your help!**

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. We reviewed Ms. [redacted]’s full experience and how Target will work to correct and address to avoid a similar experience in...

the future. Sent a good will gesture GiftCard.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

I am rejecting this response because:  I have  documentation from the Target.com web site on my account showing the refunds were approved. As stated before  customer service did not  process the return by being able to send me a return address label.  One reason this has taken so long, is after the first few times I talked with customer service, the phone conversations would last longer and longer.  How can the information on MyAccount show these items were approved for refund, but they never could send a return label, which I was told was required and this be my responsiblity ?.                                                            doI was told during one of these long conversations that it was posted to my account showing I contacted for return within the time frame required.   I don't feel it is my fault customer service could not send aIsimple return label.  I hired GetHuman to help resolve this, because I am in bad health and not able to be on the phone for hours at a time. I know Target does not care, but I will not shop with them again if this matter is not corrected. The tablet has never  been taken out of the box, it is in perfect condition.  The insurance on one of the tablets was refunded, but I was not notified until I started this process again in August. This is so frustrating, why did it take two months for  Target to send a response to Ed, from Get Human ?   I recently called about other orders and after long conversations was told 2 $5.00 I was supposed to receive would be credited to my credit card, which was not done. This is only $10.00, cut this shows Customer Service tells customers one thing and does not follow thru. He first told me, my email address was incorrect was why I didn't get the money, I told hime it was correct, and I don;t remember the other reason, but I was on the phone for at least 45 minutes.  This has taught me a valuable lesson,, in documenting

Thanks for reaching out regarding the authorization hold on Mrs. [redacted]’s account.   On November 28th, 2016 we sent a request to MasterCard to release the authorization hold on her account; that same day, it was declined by MasterCard. The hold will fall off at Midnight on the 25th of December, when it automatically expires. I apologize for the inconvenience, but Mrs. [redacted] will need to contact MasterCard for any further help to release the hold.   As it turns out we aren't able to offer any other options for this situation. Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Thanks,   Morgan Target.com Executive Offices

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Amy Target Corporation www.target.com   Dear [redacted],   Thanks for your follow up question regarding your experience at our Melbourne Fl. Target store.   I apologize for any confusion my previous response caused. The inaccuracy referred to in my original response was not on your part but on the part of the store team member who provided inaccurate information about the ability to use a GiftCard to pay for the balance of a Target RedCard.   I hope that clears up any confusion. Please don’t hesitate to give us a call at ###-###-#### if you need further assistance.   Amy Target Corporation www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. Ms. [redacted]’s comments and experience has been shared with the appropriate teams for further review and follow up. The dishes...

are no longer carried by Target and outside the warranty we aren’t able to process a refund. We do appreciate Ms. [redacted]’s feedback and her taking the time to share her thoughts. We have offered a good will gesture GiftCard to invite her back to Target for a better experience.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns about their third party card being declined and flagged for fraud. We reviewed that Target uses an electronic system and every...

credit transaction is authorized by the card issuing bank. We provided contact information and a reference number should additional information become available in order to review and research their transaction concerns.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at 800-[redacted] and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. Mr. [redacted] was asked to return to the Southfield store with the bike and receipt. The Southfield Store Leadership team...

assisted with returning the bike for a refund. Mr. [redacted]’s experience was documented and forward to the appropriate teams in order to follow up on the stores bike assembly process for further review to help avoid any quality issues in the future.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

I am rejecting this response because:
They have made no effort to remedy this situation of dishonest advertising or dishonest customer service associates. The item is still listed for the discounted price so saying it is an error is another lie by Target.

Thanks for contacting the Target Executive Offices regarding the refund concerns of our guest [redacted].I can only imagine her disappointment when she noticed the car seat was defective at a time when she finally needed to use it.  In reviewing the order, there was an error that...

occurred during the return invoice process due to the timing of the replacement cancellation.  I’m very sorry this occurred and that our team members provided the incorrect information that the return was refunded.  I’ll be sure to pass along the necessary feedback so we can provide the best service possible for our guests.I’ve submitted a request to our specialty team to process the refund in the amount of $216.69; since this is being done outside our normal systems, it could take up to 14 days for her to see the refund back to her Visa.  I’ve also issued her an electronic GiftCard in the amount of $20.00 for the refund of the GiftCard she used on the order.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, PaulineTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of [redacted]. We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Target reserves the right to prohibit purchases of...

any merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.   As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely, Target.com Guest Services  www.target.com

Thanks for contacting Target on behalf of [redacted] . We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Target reserves the right to prohibit purchases of any...

merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.   As an accommodation, we are refunding the purchase amount on [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely, Target.com Guest Services  www.target.com

I am rejecting this response because:
I used the eBay bucks when paying this transaction. When refunded, the eBay bucks is not refunded (at least I cannot use it anymore). I would like to request a replacement or refund in the form of store credit.

This style of chair is advertised at $84.98-$152.99 and the specific ones that he is interested in is in between those prices so there isn’t any false advertisement involved.   I apologize but there is no further action needed from Target and I have closed this case.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.JennaTarget.com Executive Officeswww.target.com

I sincerely apologize for mistakenly using the name of the guest whose billing information appears on Ms. [redacted]’s order.  This name comes directly from the information associated with the order on this case and I want to assure her that despite my error, this is not a matter of mixing up accounts.It sounds as though she has been able to purchase another bed for her grandson.  I did have options that were available for her, but we were unable to connect.  As stated in my original response, on 12/20/2016 I issued a $10 electronic Target GiftCard to the email address used on the order; I now see that it has been returned as undeliverable.  I’ve reissued a physical $10 Target GiftCard that will arrive via USPS within 10 business days to the ship to address on the order.At this time, there is nothing more I can do but to apologize for the disappointment and frustration that we have caused her.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:
Once again - as I already stated (but as you can see, no one actually addresses this directly) is: The request I made, that is not being honored, is to have the $55 refunded by the Target store.  Waiting 3-5 business days when this started last Saturday and will not be resolved until at least Thursday, is an absolutely terrible business practice, particularly because none of this was my fault and yet no one can help me.The issue that I clearly stated at least two times (so this is the third) - is that my Target credit card has been charged for this.  So, the interest clock started when I haven't received the product I paid for.  Unacceptable - and the lack of real responses outside of apologizing for the "inconvenience" is hardly helpful at all.  At this point, it's a lost cause as I keep getting the same exact answer to the same exact problem which is still not resolved.

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact we reached out to our fraud team to review this transaction. The GiftCard was closed because we had received a dispute from the credit holder’s bank from the original purchase....

They claimed that the original headphones purchase was fraudulent. We issued a credit to the original purchaser’s credit card. This was not the person who contacted the Revdex.com.  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I apologize for the frustration she has experienced due to our PayPal refund policy. Disclaimer information is visible to guests on Target.com help pages and on the checkout page when guest selects PayPal as payment option....

Once the items are received, Ms. [redacted] can bring the items to her local Target store for a cash refund. If the item is mailed back to us, the refund will be in the form of a GiftCard, per the policy stated on Target.com.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely, Morgan Target.com Executive Offices

Thanks for contacting Target on behalf of our guest [redacted]. Ms. [redacted] has already contacted us several times regarding this issue. She has received a full refund of $7.71 for the concealer that was missing from her order, and a replacement order for her damaged Beats Headphones has been...

initiated.   Ms. [redacted] has been informed that the replacement order will be shipped out to her once the damaged item is returned to us. Per our Return Policy on Target.com, most unopened items in new condition and returned within 90 days will receive a refund or exchange. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange.   We are happy to accept a return for this damaged item from Ms. [redacted] and we have sent her a prepaid shipping label so that she may send the product back to us. Once we have received the damaged item to our Returns Center, we will be happy to send a replacement to Ms. [redacted] with Express Shipping, and I have created a new return order for her to reflect this. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   [redacted] Target.com Executive Offices www.target.com