Target Corporation

Thanks for contacting Target on behalf of our guest [redacted] T O'[redacted].  I completely understand [redacted]’s frustrations and I apologize for any miscommunication that may have occurred; I understand she was looking forward to purchasing this item online and is disappointed to hear the product was only available at her desired price in stores.Per our Terms and Conditions, although we make a conscientious effort to describe and display products and services accurately, we cannot and do not guarantee the accuracy or completeness of any information on the Site, including prices or availability. Target reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. Because the item was not meant to be available on Target.com for this promotional pricing, the item was removed from the site to ensure there would be no further confusion for our guests.Of course it’s clear this has been a poor experience for [redacted] and although I’m unable to provide her with the resolution she’s seeking, I’ve issued a $10 GiftCard to her email address as a gesture of goodwill. We have many exciting holiday promotions planned and I’d love to invite [redacted] back with her GiftCard to shop our great sales.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I apologize for any frustration and inconvenience that was caused when [redacted] did not receive the car seat.  That’s certainly not the experience we want [redacted] to have.    Based on my research, it looks like this...

item was lost in transit and I have processed a full refund for $237.06 to his Target REDCard for the missing car seat so [redacted] can place a new order.  Please allow 3-5 days for the refund to appear on his statement.   For future orders I would suggest selecting the “sign on delivery” option during checkout on Targrt.com.  To place a new order please click here.    As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Revdex.com:
I would like my gift card refunded to my PayPal account... The order was cancelled again... I'm done trying.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at 800-[redacted] and...

reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com    Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding Cartwheel®. I understand you are interested in a specific Cartwheel offer but the item isn’t available in your local store. I’m sorry for any inconvenience.  Mobile offers like Cartwheel are coupons that can earn you discounts at checkout. Cartwheel offers cannot be redeemed on orders placed using Order Pickup.  Pricing, promotions, and availability of items appearing in offers on Cartwheel may vary by store location. Remember not all items are available in all markets. For all questions see our Terms & Conditions athttp://cartwheel.target.com/terms-n-conditions.    We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.   Sincerely,   Nancy The Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I’m so sorry to hear about the difficulties [redacted] experienced while trying to place an order with us during our REDcard Early Access event. It sounds like she experienced issues with service from both our site and our...

team members. It’s disappointing to hear that we’ve let [redacted] down and I appreciate her reaching out to us.   It’s clear that [redacted] is a loyal REDcard guest and I’d love to do what I can to make this right for her. I’ve issued a refund of $3.90 to [redacted], and she should see the amount post to her tender in 5 – 7 business days. We appreciate her shopping with us for the holidays and we look forward to her future orders!   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I sincerely apologize for any delay regarding Ms. [redacted]’s returns. I only show a record of Ms. [redacted] contacting us regarding the damaged art and wall décor. While these items were promptly refunded during her...

conversation with us, it seems there may have been some miscommunication regarding the accent tables.   We do everything we can to make returns easy for our guests, which is why in addition to accepting returns at our Target stores, we also provide the option for guests to create a return online at Target.com. Return shipping labels are automatically created for guests on our site, and the items can be dropped off at our guests’ convenience at the nearest UPS location. I encourage Ms. [redacted] to keep this option in mind for the future.   I understand Ms. [redacted]’s situation bars her from heavy lifting, so for her convenience, I’ve created two USPS return shipping labels manually. She will receive the labels to her email address, and from there she may go to https://tools.usps.com/go/ScheduleAPickupAction!input.action to schedule a time for USPS to pick up the packages.   I’m so sorry to hear that so many products came damaged for Ms. [redacted], and I’ve passed this feedback along to our shipping and packing teams for further insight into how to handle these items appropriately for the future. We look forward to helping her through our process get the refund she’s seeking. If at any time she has questions about how to manage her return, I encourage her to contact us at ###-###-####.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Rachel Target.com Executive Offices www.target.com

Thanks for contacting us regarding the concerns of our guest [redacted]. I certainly apologize for the very frustrating experience she has had.  I’m showing that the toy was delivered on 11/30/2017.  This same toy was returned in store and a refund in the amount of $25.49 was...

issued on 12/01/2017. I understand that [redacted] is wanting a replacement sent of the Melissa & Doug® Cavalier King Charles Spaniel; this item is currently sold out and I’m unable to send a replacement because of this.  I can understand how disappointing this news is and I sincerely apologize for that there is nothing more I can do.  I’m hoping that she is able to use the $10 eGiftCard that was issued to her on an alternative gift.  We would love to invite her back for a better experience that she deserves. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.  Sincerely, PaulineTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I understand how important it is to feel assisted and supported during such a profound and exciting time as a pregnancy, and I’m sorry to hear that we’ve let [redacted] down with this recent experience. Our registry...

coupons are valid for one online purchase and we accept up to 4 Target GiftCards per order on Target.com; we welcome guests who need to combine their GiftCards to visit our stores for assistance. It’s disappointing to know that [redacted] wasn’t provided with this information by our team members upfront. It’s clear there’s an opportunity for growth here, and I’ve shared feedback with leadership so that we can provide better understanding for our team members going forward. Although there’s no way to undo the experience she’s already had, I’d love to do what I can to make this situation right. I’ve issued a $60 GiftCard to [redacted]’s email address and I’d like to invite her back to place her order with us for the baby items she needs from her registry. To receive the 15% registry discount, please direct her to give us a call at ###-###-#### or reach out via chat and reference case [redacted]. Because the initial coupon has already been used, the discount will need to be applied manually by our team members post-order. Our warmest congratulations to [redacted] and her new bundle of joy. We look forward to seeing her and her growing family in our stores! Sincerely, Rachel Target.com Executive Office www.target.com

Thanks for contacting Target on behalf of our guest [redacted].  I apologize for any confusion [redacted] has experienced in regards to the way free GiftCards are invoiced with Target. I realize how surprising it might be to see multiple charges on his card, and I’d love to do what I can to...

help [redacted] understand the invoicing he’s seeing.When a free Target Giftcard is offered with a qualifying item, guests are charged the amount of the qualifying item reduced by a Target discount equal to the amount of the gift or gift card, and they’ll be charged a separate amount for the value of the gift or gift card. The total of the two charges will equal the amount of the qualifying item. For example, if you make a purchase under a promotion for “buy a $30 item and receive a free $10 Target GiftCard,” you’ll be charged $20 for the qualifying item and $10 for the gift card. These two charges total the price of the promotion, which is $30.I hope this helps [redacted] understand the charges he’s seeing and I look forward to inviting him back to shop with us for the holidays using his new GiftCards.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

I am rejecting this response because:I believe I should have been notified beforehand that a reset was made on the purchase. This console was purchased as a gift for someone. A reset is not notified anywhere on the Target.com website or receipt. I would like to exchange the console for a working one if possible.

Thanks for contacting us on behalf of our guest [redacted].I understand the disappointment he must have felt when he learned that some channels on his newly purchased smart TV may no longer be available.  I understand he is wanting another 20% coupon to use on a future television purchase...

but I’m unable to provide that.  I do see that he has returned the TV’s for a full refund to his local Target store and I’m sorry they didn’t work out for him.  While I’m not able to provide him the resolution he is looking for, I appreciate the time he’s taken to share his feedback and concerns.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 5, 2015/11/11) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address his concerns.

Our guest had an item to be returned by their local post office. The address was a business...

address the local post office noted in the tracking information that the business was closed a time of delivery. I have processed a refund for the purple roller blades.
A Target eGiftCard was processed for the guest his experience. Guest disconnected the call.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Initial Consumer Rebuttal /* (3000, 7, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We received the refund on our credit card, only after having to drive for hours to purchase a replacement pair. However, we find it insulting that the "e-gift card" was invalid. We went to Target on Sat. Nov. 14th to purchase items as presents for our cousins birthday party the next day. After standing in-line and having both my target account as well as the original e-mail up and ready it did not work. To begin, it states a "web enabled phone." I have a smart phone which runs Windows OS, and had loaded the "gift card" to my target account. It did not bring up a screen for them to scan. Two cashiers and a manager tried to manually enter the "Card Number" "Access Number" as well as "Event Number". After three failed attempts they no longer tried as they noted the card to be invalid and in particular the access number to be far too short. I think it is extremely rude and misleading to further inconvenience customers and put us through such an embarrassing ordeal by providing us a "gift card" which does not work.
Gift Card: [redacted]
Access Number: [redacted]
Event Number: [redacted]
The company has not made good on what they claim, and have simply caused us further inconvenience.
Final Business Response /* (4000, 9, 2015/11/17) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address her concerns.
Our guest attempted to use the eGiftCard that was emailed to her on 11/11/15 at her local Target store. The eGiftCard can only be used online for Target.com purchases only.
I have sent our guest a replacement physical giftcard to the billing address we have on file. The physical giftcard can be used online on Target.com and any Target store. I've advised the guest to allow 7-10 business days for delivery for the replacement giftcard. Attached is the communication that was sent to our guest.

Thanks for contacting Target on behalf of [redacted]. We’d like to inform you that the orders were flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Yongji exceeded the maximum discount per household of...

one, by placing a total of three promo orders.  Target reserves the right to prohibit purchases of any merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.   As an accommodation, we are refunding the purchase amount on orders [redacted] and [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the orders.  Although these orders are being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely, Target.com Guest Services  www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. I apologized to the guest for not being able to take advantage of the video game promotion and that he had difficulty communicating his issue with our...

global partners. I advised the guest that in the future if he calls ###-###-#### they can ask to speak to a supervisor and he’ll be transferred to our guest service line in the United States. The promotion Mr. [redacted] referred to in his complaint was buy 2 video games get one free. For this promo he’d be able to select 3 games and would be charged for the 2 most expensive games, the 3rd would be free. The LOD at the store he visited should’ve honor the promotion. I apologized for the lack of service and misinformation Mr. [redacted] was provided. Requested he respond to my email with the name and location of the Target store he visited. Once I receive this information I can share it with our senior leadership team so they can look into the matter further. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Initial Business Response /* (1000, 5, 2015/11/25) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address her concerns.
Target strives to provide excellent guest service and I'm sorry she feels this wasn't what she...

experienced. I will follow-up with the team member she spoke with and I will provide coaching to ensure this doesn't happen again.
One of her packages that contained the belted dress, crochet top, and coat were shipped by UPS. For a more convenient delivery, they handed her package to USPS for the final delivery. On 11/14 USPS lost track of her package so a team member resent the items. She was not charged for the second order so I apologize for any confusion that this may have caused her. Unfortunately the crochet top was cancelled from her replacement order because it became out of stock although I am happy to see that the new package was delivered on 11/23.
Her second package that contained the blouse was shipped by USPS. They attempted to deliver the item on 10/29 and left a notice on the door. On 10/30 they marked the item as undeliverable. This could be due to a number of reasons however they didn't provide the reason to Target. They returned her item to our return center which they then refunded her for because it was out of stock at the time. Since there is a high volume of orders, Target is unable to reach out to every guest about their order which is why she received a generated email regarding her return on 11/06.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Jenna
Target.com Executive Offices
www.target.com

I am rejecting this response because: I responded with 4 reasons to target saying that there response is not true and made up

I am rejecting this response because:  Good morning!  Their response is outrageously offensive!  I know their policy and I copy & pasted it to the Revdex.com complaint.  Now they're accusing me of disruption to return items at the return desk?!?!  What?!?!  The added words presented in Target's respsonse to Revdex.com are not in the policy at all.  Here's the policy pulled from Target's website about a couple minutes ago below.  Also you cannot prove whether something purchased is for personal use or for gifting purposes and it's also none of the store's business.  Again here's the policy:If I want a refund on an item I bought with a coupon, will the refund include the amount of the coupon? If you used a manufacturer's coupon to purchase an item and decide to return that item, you'll receive a refund for the amount you paid for the item plus the amount of the coupon. The amount of the coupon may be refunded in the form of a Target GiftCard.If you used a Target coupon to purchase an item and decide to return that item, you'll receive a refund for the price of the item, minus the coupon value.Was this information helpful?  Also the link she sent isn't correct.  This is the link she sent www.target.com/coupons and when I have put it in my browser (at least 3 times) it defaults to this http://coupons.target.com/ taking one to their coupons; so they're promoting the use of coupons while simultaneoulsy denying them?!  Again WHAT?!?! Again their [Target's] response is inappropriate and violently rejected.  Thank you [redacted] and Revdex.com for your continued commitment to excellence in business practices.  I hope we can help & teach Target to adhere to them.  Again thanks.   .sfdc_richtext { color: #000; font-family: 'Arial','Helvetica',sans-serif; margin: 0; padding: 0; font-size: 12px; } .customPopup1 { background-color: white; opacity: 1.50; filter: alpha(opacity = 150); position: absolute; border-style: solid; border-width: 1px; left: 42.5%; padding: 10px; width: 50%; } .customPopup2 { background-color: white; opacity: 1.50; filter: alpha(opacity = 150); position: absolute; border-style: solid; border-width: 1px; left: 42.5%; padding: 10px; width: 30%; } .noSpace { visibility: hidden !important; height: 0px !important; } .popupSpaceNo { visibility: visible; height: 145px; } .popupSpaceYes { visibility: visible; height: 60px; }

Thanks for contacting Target on behalf of our guest [redacted].I have great news! It looks like our team members were able to assist [redacted] with his requested price adjustment on 12/8. Since [redacted] paid for his order with GiftCards, he received two new GiftCards to his email address totaling the...

amount of his price adjustment. We sincerely appreciate [redacted] shopping with us and I can’t wait to invite him back in the near future for more great holiday deals.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].I’m sorry to hear about the lengthy amount of time it has taken to resolve our guest concerns. I confirmed the Gorilla Glue was lost in transit. I realize [redacted] is still expecting the glue but we are unable to reship the lost item. As...

a result, I’ve issued a full refund in the amount of $5.22 back to her MasterCard, which should post within 5-7 business days. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Thanks so much for contacting Target on behalf of [redacted].   I can only imagine how disappointing it must’ve been when her order for the iPad cancelled.   The iPad is currently in stock and still on sale at the same price that she purchased it on November 23rd. She is more than...

welcome to repurchase it at the sale price of $249.99 and have it shipped to her home or back at the store for pickup.   I have followed up with the leaders of the team members that she spoke with to provide coaching and ensure that this doesn’t happen again.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Team www.target.com