Target Corporation

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. According to the terms and conditions of the GiftCard offer Ms. [redacted] did not qualify for the promotional GiftCard with purchase. She...

did however qualify for the in store price match.  Ms. [redacted] will work with the Pinole Target store to receive a price adjustment for her cell phone purchase. In addition we offered her a Target GiftCard as a goodwill gesture for her service experience. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com

Thanks for contacting Target on behalf of our guest [redacted] Az. I understand he is not satisfied with $25 off a new $100 order, however, we aren't offering any other options for this situation. I see [redacted] is still interested in the chair, but unfortunately, the chair [redacted] was interested in has been marked by Borderfree's compliance team as exceeding the international size restrictions, and because of this, is no longer available for purchase on our Target Borderfree international shipping page. As the orders were cancelled, [redacted] was never charged for his orders, and Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,Amy Target.com Executive Offices

Initial Business Response /* (1000, 5, 2015/08/17) */
hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted].

Upon receipt of your contact, we reached our guest to address their concerns. The Extended Service Plan team has sent an electronic GiftCard for the...

replacement value of the Skull Candy Headphone to our guest.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number 05817906.

Sincerely,

Nancy
The Target Team
www.target.com

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   We’ve attempted to contact our Guest by phone and are currently waiting for a response. We’ll get back to you with our resolution as soon as we receive a response from our guest.   As always, we...

appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Amy Target Corporation www.target.com

Thanks for contacting us on behalf of our guest [redacted].In reviewing the order, there is a rare technical issue that is preventing all of the normal options in this situation to be presented.  Regardless, a refund should have been issued by now.  I’ll be sure to provide the...

necessary feedback to the team members so that we can provide the best service possible in the future.I sincerely apologize that it has taken this long for [redacted] to be provided a resolution and that the item arrived damaged in the first place.  I’ve requested a refund in the amount of $33.91 to be issued back to the Visa used on the purchase; he should see the credit at the latest by 01/02/2018.  At this time, a new order will need to be placed as I’m unable to issue a replacement; the damaged item can be tossed or donated.  This isn’t the experience any of our guests should have and I’m sorry for the frustration it has caused.  I’ve sent a $10 eGiftCard to invite him back for a better one.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

I am rejecting this response because: Asset protection failed to conduct a thorough analysis and immediately came, by way of assumption, that the item was not previously tampered with.  I was unjustly accused at the store, was never refunded after being the victim  of fraud and will continue to remain  persistent of my pursuit of justice in this matter.

Thanks for keeping us up to date on the frustrations of our guest [redacted].I understand and can only apologize for the disappointing shopping experience she had with us.  She should have received the complete pajama set that she ordered the first time.  We were unable to get a replacement to her any sooner since the request was made after the shipping cut-off date.  If an item is unavailable to complete through an online store pick-up, it is because the inventory is very limited; in the future I would suggest calling the store for item availability.  This busy time of year, the few remaining items could be in someone’s shopping cart which is why it’s still showing inventory is available.There’s no way for me to change what she experienced and I do sincerely apologize.  I’ll be sure to pass along her feedback to our logistics team so we can continue to improve our internal processes.  At this time, there is nothing else I can do for this situation and Target considers the matter closed.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].  I can only imagine how disappointed she must’ve been when the Target store in Bedford New Hampshire didn’t have the socks that she ordered in stock.  Target.com strives to keep inventory as up to date as possible,...

however, availability does vary quickly so we’re unable to guarantee inventory. I’ve shared her experience with our online team so that they can continue to work on keeping information updated. As she knows, there is only a small window that changes can be made to an order, after the window has passed, our system can only request to cancel an order. Once the fulfillment center acknowledges the request, they’ll either send you an email with shipping information because they were unable to acknowledge the cancellation request in time or they’ll send an email that the order was successfully cancelled. My system is currently showing that her socks were lost in transit. I can either issue a replacement order and at that time choose express shipping or I can refund her for the order.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 5, 2016/03/17) */
Thanks for contacting Target on behalf of our guest [redacted].
I can only imagine her frustration when her order was shipped to the incorrect address and once it was rerouted and delivered, parts of the lawn mower appeared to be used. I...

know when she contacted Target regarding this matter she expected a quick and fast resolution and I'm deeply sorry that wasn't the case.
I've contacted the cordless lawn mower's manufacturer, GreenWorks Tools, and spoke with Trevor; I provided him with details of the issue and he started a file for [redacted]. Unfortunately, because I don't have access to the unique serial number that is on her lawn mower, I wasn't able to request replacements for the two batteries and battery charger on her behalf. He has requested that our guest contact GreenWorks Tools at [redacted] and provide the following:
-Reference # CL-[redacted]
-The unique serial number printed on her lawn mower
-Proof of purchase
I've included a copy of her invoice in a PDF for her to use as proof of purchase, if needed. This information will help the manufacturer send her the replacement parts. Keep in mind, GreenWorks products are protected against all defects for a period of four years from the shipping date so the replacement parts will be at no additional cost to our guest. This information can be found on their website by visiting: http://www.greenworkstools.com/latest/warranty/
Target strives to send items in perfect condition and based off the details our guest shared, this certainly wasn't the case. I've shared her comments and concerns with our Merchandising and Product Quality teams for further review to help make sure [redacted]'s experience doesn't happen again.
It's concerning to hear that she doesn't recognize the shipping address on her order and didn't enter the address. I've sent a request to our Technical teams to review this matter further. I'm really glad to hear that our team members were able to work to get the lawn mower rerouted to the correct address.
I know our guest has come to expect great guest service from Target and I'm truly sorry that we didn't meet her expectations. The experiences she's described with our team members are unacceptable. I'll personally follow up with our team members as well as their leaders to provide coaching and ensure that they're familiar with the processes and procedures Target has in place so that an appropriate resolution is provided to our guest.
I know I'm not able to change what [redacted] has experienced, but I have confidence that if she uses the $15 eGiftCard a team member previously sent her toward a new order, she'll have a much better Target.com experience.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2016/03/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want a replacement to be sent to my default billing/shipping address as shown on my Target profile and Target can schedule a pick up for the used parts. I would like someone from the Target Executive Services Department to call me.
The $15 gift card was offered to me for the system glitch and multiple phone calls trying to reroute it to my address. The supervisor I spoke to on 03/14 was very helpful offered to reach out to the FedEx and provided up to date information. I was completely satisfied with the customer service she has provided.
I was a happy customer waiting for the package. Although I felt disappointed Target sent used parts from another retailer, I thought Target would fix it right the way. I did not expect two different supervisors on 03/15 told me they will send replacement to the wrong address.
Why the supervisor I spoke to on 03/15 offering pick up but send replacement to the wrong address? He could offer to follow up the tracking and contact FedEx once it got shipped. His attitude really got me upset. I expressed I would like to speak to someone else from Target, he responded he is the supervisor, if he tell me there's nothing he can do to make my order right, no one else in Target corporation can do anything about it.

I am rejecting this response because:Hello,Thank you very much for the reply. Yes, as you can imagine it was a very disappointing experience regarding the item being damaged. As I mentioned in my original report there was no packing slip or receipt inside the package. That is what led to us calling and asking about the gift, although awkward, and how we figured out all of this weeks later. I mentioned this to the original CS person and they told me it was due to some temporary error and they also noted on there end there was no slip. I also appreciate you sending me the addresses of the Targets, but as the recipient doesn't have a car I think mailing it will be the best option and the least hassle for him out of all of the other options.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thank you very much for you assistance.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. M. [redacted]

As it turns out, we aren't able to reinstate the guest’s pre-order and I don’t have any additional options for this situation and will consider the matter closed.  I’ve shared his comments and experience with our Senior Leadership Team that is actively engaged in correcting issues that exist within the pre-order process. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) 591-3869.

I am rejecting this response because:Sad I have to end multiple decade relationship with Target. Closing my account over a 3rd party that Target pays and replied there is nothing that can be done ???. In Atlanta this company stay in the news for not delivering in low income areas. Since Target is aware of this behavoir and choose to do nothing, then the issue is resolved, I will take my business elsewhere (which by the Target's reply, the company is 100% ok with losing my kind of business)

Initial Business Response /* (1000, 5, 2015/07/02) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address her concerns.

I'm sorry to hear that she had difficulty returning the toolkit at her local store and then...

didn't receive great guest service.
Weddings are such an exciting time and I'd be more than happy to make this right for her in time for her friend's wedding next weekend.
I show that the toolkit shows as being available in some Target stores in her area including Cedar Park and Four Points. When I called the Cedar Park Target they checked their sales floor and weren't able to find the toolkit, so I called the Four Points Target.
The Four Points Target does have the item and they are holding it for her at the Guest Service Desk under her name, [redacted]. They are only able to hold things for 24 hours. They are located at:
[redacted]
Austin TX 78730
[redacted]
At this time Target doesn't offer ship to store options which is why I'm not able to send the toolkit to the Austin NW Target located at [redacted].
I understand that when she brought the toolkit to her local Target they told her the refund would be in the form of a Target GiftCard. I'm not sure why they provided that information since she paid for the order with a Visa. As long as she brings the packing slip they should be able to scan the barcode and the refund would go back to her original payment method.
In the rare instances when items arrive damaged we do ask that the item be received at our return center prior to a replacement being sent out. However, our team members do have the option to send a replacement out right away and I'm sorry this wasn't offered. We certainly could have sent the replacement with expedited shipping which would arrive within 2-3 business days once the item shipped but Target doesn't have overnight shipping; I'm sorry.
I'm sorry to hear that she feels she received poor guest service from Ryan and Frank. This certainly isn't the experience I'd like her to have. I want all guests to receive the correct information regarding their order and this clearly wasn't the case since she never provided her order information to Frank. I will personally follow up with that team member as well as his leader to ensure this doesn't happen again.
I've requested Target eGiftCard to invite her back for a better experience.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Dear Maureen, Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. We have shared [redacted]’s feedback with the Store Team Leader. In addition we have sent [redacted] a small goodwill gesture GiftCard.As always,...

we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

Thanks for contacting Target on behalf of our guest [redacted].  On the weekend of August 18th, Borderfree offered a free shipping promotion for use on Target’s International site, intl.target.com. Due to the unprecedented response to this promotion, the capacity for this market was...

temporarily exceeded. Holding all packages on delay wasn’t an option, and some orders had to be canceled. While the free shipping promotion is no longer available, [redacted] should have recently received an email offering $25 off their next online purchase of $100 or more on intl.target.com, and we welcome them to place a new order for the items they were interested in.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, AmyTarget.com Executive Officeswww.target.com

Thank you for contacting Target on behalf of our guest [redacted]. I realize our the experience our guest with though after receiving his online shipment has left him feeling disappointing and I sincerely apologize for the inconvenience we’ve caused. Today, I created a return USPS mailing...

label and email them as a PDF attachment to the guest. He was advised to print the labels and attach them to his return shipment. Once the item are received at our Return Center a full refund will be provided. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns.I'm unable to to process any refunds through the guest's PayPal account as there is still an open dispute attached to his account which the guest requested. The guest needs to reach out to his bank for assistance. No further resolution for this issue.As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. I understand that Mrs. [redacted] ordered some curtain rods with us for her new home and was disappointed to realize that she had received the wrong item. Although our team members happily sent out replacement items to her, the...

replacement also arrived incorrectly because of the way the item was set up in our system.I’m happy to say that we have corrected the setup issue, and that Mrs. [redacted] received a $20 GiftCard on 12/29 which was fully redeemed in our stores on 1/14. Our team members reached out to Mrs. [redacted] on 1/19 and 1/20 to let her know that the item had been corrected and that she had received a full refund for the order.Although these particular drapery rods are no longer available online there are many other styles and options on Target.com and in our stores. I welcome Mrs. [redacted] to place a new order online for any other items she may still need for her home.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com