Target Corporation

Thanks for contacting Target on behalf of our guest [redacted].   I'm sorry to hear about the trouble [redacted] has encountered with trying to file the police report. Target can work directly with law enforcement to research stolen GiftCards. [redacted] will need to file a report with her local law enforcement in order for Target to disclose the purchaser information on the unrecognized redemption. If after that [redacted] needs to partner with Target, law enforcement takes those next steps on her behalf. Target can only assist with the investigation – we cannot guarantee a replacement for the GiftCard or restitution of any kind.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thank you very much for you assistance.[redacted]

I am rejecting this response because:
this is very unprofessional I explained everything I had to go through and you honestly take no note of it at the bike was replaced within the 90 days however instead of giving me a new replacement I was given a used bike that literally fell apart the wheel the pedals it would cost me $200 to fix all I want now is to either get a brand new replacement as I should have or just return for a refund this is all I ask please make this right target has put me through so much and after all I got a used replacement seriously I was in middle of a 10 mile ride and I got stuck because the bike fell apart please I would be fine of returning for a refund but would rather get a brand new replacement I put so much of my own money into it but it keeps falling apart this is terrible all I ask is you take into consideration what I have said and do the right thing please I saved up my money for this bike for a long time and now I got no money and no back

Initial Business Response /* (1000, 5, 2016/03/17) */
Thanks for contacting Target on behalf of our guest [redacted].
I can only imagine her frustration when her order was shipped to the incorrect address and once it was rerouted and delivered, parts of the lawn mower appeared to be used. I...

know when she contacted Target regarding this matter she expected a quick and fast resolution and I'm deeply sorry that wasn't the case.
I've contacted the cordless lawn mower's manufacturer, GreenWorks Tools, and spoke with Trevor; I provided him with details of the issue and he started a file for [redacted]. Unfortunately, because I don't have access to the unique serial number that is on her lawn mower, I wasn't able to request replacements for the two batteries and battery charger on her behalf. He has requested that our guest contact GreenWorks Tools at [redacted] and provide the following:
-Reference # CL-[redacted]
-The unique serial number printed on her lawn mower
-Proof of purchase
I've included a copy of her invoice in a PDF for her to use as proof of purchase, if needed. This information will help the manufacturer send her the replacement parts. Keep in mind, GreenWorks products are protected against all defects for a period of four years from the shipping date so the replacement parts will be at no additional cost to our guest. This information can be found on their website by visiting: http://www.greenworkstools.com/latest/warranty/
Target strives to send items in perfect condition and based off the details our guest shared, this certainly wasn't the case. I've shared her comments and concerns with our Merchandising and Product Quality teams for further review to help make sure [redacted]'s experience doesn't happen again.
It's concerning to hear that she doesn't recognize the shipping address on her order and didn't enter the address. I've sent a request to our Technical teams to review this matter further. I'm really glad to hear that our team members were able to work to get the lawn mower rerouted to the correct address.
I know our guest has come to expect great guest service from Target and I'm truly sorry that we didn't meet her expectations. The experiences she's described with our team members are unacceptable. I'll personally follow up with our team members as well as their leaders to provide coaching and ensure that they're familiar with the processes and procedures Target has in place so that an appropriate resolution is provided to our guest.
I know I'm not able to change what [redacted] has experienced, but I have confidence that if she uses the $15 eGiftCard a team member previously sent her toward a new order, she'll have a much better Target.com experience.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2016/03/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want a replacement to be sent to my default billing/shipping address as shown on my Target profile and Target can schedule a pick up for the used parts. I would like someone from the Target Executive Services Department to call me.
The $15 gift card was offered to me for the system glitch and multiple phone calls trying to reroute it to my address. The supervisor I spoke to on 03/14 was very helpful offered to reach out to the FedEx and provided up to date information. I was completely satisfied with the customer service she has provided.
I was a happy customer waiting for the package. Although I felt disappointed Target sent used parts from another retailer, I thought Target would fix it right the way. I did not expect two different supervisors on 03/15 told me they will send replacement to the wrong address.
Why the supervisor I spoke to on 03/15 offering pick up but send replacement to the wrong address? He could offer to follow up the tracking and contact FedEx once it got shipped. His attitude really got me upset. I expressed I would like to speak to someone else from Target, he responded he is the supervisor, if he tell me there's nothing he can do to make my order right, no one else in Target corporation can do anything about it.

Thanks for contacting Target on behalf of our guest [redacted]. The guest is correct and the refund wasn’t fully process. Rest assured that I double checked with our payment team and the refund has been fully processed back to her Visa Card.I understand that this has been a frustrating experience so I...

sent her a $15 Target eGiftCard to her email address. She should receive it within the next 4-48 hours.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.JennaTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 5, 2015/08/17) */
hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted].

Upon receipt of your contact, we reached our guest to address their concerns. The Extended Service Plan team has sent an electronic GiftCard for the...

replacement value of the Skull Candy Headphone to our guest.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number 05817906.

Sincerely,

Nancy
The Target Team
www.target.com

Dear Maureen, Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. We have shared [redacted]’s feedback with the Store Team Leader. In addition we have sent [redacted] a small goodwill gesture GiftCard.As always,...

we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

Thanks for contacting Target on behalf of our guest [redacted] Az. I understand he is not satisfied with $25 off a new $100 order, however, we aren't offering any other options for this situation. I see [redacted] is still interested in the chair, but unfortunately, the chair [redacted] was interested in has been marked by Borderfree's compliance team as exceeding the international size restrictions, and because of this, is no longer available for purchase on our Target Borderfree international shipping page. As the orders were cancelled, [redacted] was never charged for his orders, and Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,Amy Target.com Executive Offices

Hello [redacted], Thanks for letting us know about our guest [redacted] and her follow-up contact. After receiving your contact, I reached out to [redacted] again and requested the product information we needed to help resolve her issue. This time Ms. [redacted] did follow through and sent us the photos of the products, we requested. The pictures she provided indicated that they were two different products, with two different item numbers. I also followed up with the store for assistance. The store did identify a discrepancy with the display and is correcting it.  The manager at the store has reached out to the guest and has made arrangements for Ms. [redacted] to purchase the toothbrush at the price of $54.99. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, Terry The Target Team www.target.com Hello [redacted], Thanks again for contacting Target through the Revdex.com regarding your shopping experience. Please accept my sincere apology for any frustration and inconvenience you experienced during your visit to the Rock Hill, SC Target store. Thank you for responding to our request to send us more information about the product. It was very helpful to know the brand and item numbers for the toothbrushes on display and on the shelf. While the photos you sent did show two different product numbers, our store also reviewed the product display and found a discrepancy with the sign, which lead to the confusion about the prices. Per our conversation, the manager at the store has made arrangements with you to purchase the toothbrush at the price from the display. Your comments have also been shared with the Rock Hill, SC Store Leadership for their review with the team member. We always want to provide you with the service you have come to expect from Target and appreciate the time you have taken to share your experience with us.  Thanks again for contacting Target. Sincerely, Terry The Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I apologize for any frustration and inconvenience this has caused our guest.   Based on my research, the order for the doghouse is past our 90-day return policy for any returns or exchanges.  [redacted] may contact...

the manufacturer for any warranty information or questions:  Trixie Pet Products Inc., office: ###-###-#### or fax ###-###-####.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].   I’m very sorry to hear that he had difficulty getting the promotional GiftCards to apply to his order for the protein bars. It saddens me to hear that when he reached out to our team members for assistance they weren’t able to...

provide the resolution he was looking for.   After reviewing his order, I’m happy to see that he was able to submit his order, [redacted], and the six GiftCards did apply to his order. [redacted] is correct, the promotion does state “$5 gift card when you buy 2 select Pure Protein bars (12pks) Or Pure Protein powder" which are the products in his order. When an item comes with a free GiftCard Target reduces the value of the qualifying item in order to put that value on the GiftCard. So if the promotion isn’t correctly applying there isn’t anything that our team members can do to apply that promotion manually.   I’d recommend that the guest clear his cache and cookies on the Internet browser he’s using. If this hasn’t been done recently, websites can store old information from previous searches which in turn won’t allow promotions to be applied. While I’m not sure if this was the cause of his frustration I’m certainly happy to have our technical team look into this further.   All our team members are trained to assist our guests within the best of their abilities. I’ll certainly follow up with Marley, Vince and Todd as well as their leaders to provide coaching to ensure this doesn’t happen again.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) 591-3869.

I am rejecting this response because: MY NAME IS [redacted] NOT [redacted] I think you guys have accounts mixed up or something. My email address is [redacted]@yahoo.com and I HAVE NOT RECIEVED a gift card. I received 1 call from you and I did call back and left a message . I did not have time to be playing phone tag due to I had to scrambled to find another bed.

Initial Business Response /* (1000, 5, 2015/07/02) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address her concerns.

I'm sorry to hear that she had difficulty returning the toolkit at her local store and then...

didn't receive great guest service.
Weddings are such an exciting time and I'd be more than happy to make this right for her in time for her friend's wedding next weekend.
I show that the toolkit shows as being available in some Target stores in her area including Cedar Park and Four Points. When I called the Cedar Park Target they checked their sales floor and weren't able to find the toolkit, so I called the Four Points Target.
The Four Points Target does have the item and they are holding it for her at the Guest Service Desk under her name, [redacted]. They are only able to hold things for 24 hours. They are located at:
[redacted]
Austin TX 78730
[redacted]
At this time Target doesn't offer ship to store options which is why I'm not able to send the toolkit to the Austin NW Target located at [redacted].
I understand that when she brought the toolkit to her local Target they told her the refund would be in the form of a Target GiftCard. I'm not sure why they provided that information since she paid for the order with a Visa. As long as she brings the packing slip they should be able to scan the barcode and the refund would go back to her original payment method.
In the rare instances when items arrive damaged we do ask that the item be received at our return center prior to a replacement being sent out. However, our team members do have the option to send a replacement out right away and I'm sorry this wasn't offered. We certainly could have sent the replacement with expedited shipping which would arrive within 2-3 business days once the item shipped but Target doesn't have overnight shipping; I'm sorry.
I'm sorry to hear that she feels she received poor guest service from Ryan and Frank. This certainly isn't the experience I'd like her to have. I want all guests to receive the correct information regarding their order and this clearly wasn't the case since she never provided her order information to Frank. I will personally follow up with that team member as well as his leader to ensure this doesn't happen again.
I've requested Target eGiftCard to invite her back for a better experience.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Initial Business Response /* (1000, 5, 2016/01/05) */
Thanks for contacting Target on behalf of our guest [redacted].
Target strives to ensure our guests receive the correct item they ordered. It looks like [redacted] ordered the Greenworks 40V GMAX Chainsaw - Tool Only in Exotic Green. This was...

the correct item [redacted] received. There were two options on Target.com for the Greenworks 40V GMAX Chainsaw: Battery & Power Included or Tool Only. [redacted] selected the Tool Only option which does not include a battery & charger.
Based on my research, I see that there was an item inaccuracy in the description for the Greenworks 40V GMAX Chainsaw on Target.com. The Tool Only option stated the battery and charger was "required and included" but this was an error. I apologize for the inconvenience and frustration this has caused for [redacted]. The replacement order that is backordered for [redacted] is also a Tool Only, she will not receive the battery and charger included item since that is not what was ordered.
The Greenworks 40V GMAX Chainsaw - Battery & Charger included is out of stock on Target.com. It is unknown when this item will be back in stock. Our product team are working on the item inaccuracy [redacted] experienced with this item. This is not an experience we want our guests to have.
[redacted] has been provided with an option to return the Greenworks 40V GMAX Chainsaw - Tool Only to our online return center. We created a 3 UPS pickup attempt for this package. The return tracking number is [redacted]. UPS made a first attempt on 1/4/15 to pick up this item but [redacted] did not have it ready. To receive a full refund for this item, [redacted] will need to return this item back to us. The item needs to be placed in the box it came with. If the original package has been destroyed [redacted] can use a different box to insert the item. UPS will have the shipping label available for the return and will attach it to the package [redacted] provides to them.
The replacement order will be canceled since it will be the Tool Only, which [redacted] does not want. Once we see that UPS has successfully picked up the return package I will begin to process [redacted]'s refund. As I stated, the Greenworks 40V GMAX Chainsaw - Battery & Charger included is out of stock and [redacted] is unable to purchase the item. [redacted] may check back on Target.com periodically to see if the item is back in stock. I would be happy to offer [redacted] a 10% discount on the item once it's back in stock. For future reference, the battery and charger chainsaw is significantly higher in price than the tool only option which [redacted] purchased.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2016/01/12) */
Hi, I sent just you a copy of the screenshot for the Target ad where they falsely advertised battery included, please compare that ad to this one which I found on their site today which advertises a string trimmer by the same mfg. http://www.target.com/p/greenworks-g-max-40v-cordless-strng/-/A-16738748#prodSlo...⇄
You will notice that this similar ad states quite clearly that the battery is not included. Had the chainsaw ad I made my purchase from advised that the battery was not included I would not have ordered the product.
I am attaching a screenshot which I have saved to my friend's desktop. You can see that this screenshot (Greenmax trimmer, 01-07-2016) is from today, Jan. 07, 2016.
The screenshot I took more than a month ago (12-02-2015) is for the Greenmax
chainsaw.
Final Business Response /* (4000, 10, 2016/01/20) */
Thanks for contacting Target on behalf of our guest [redacted].
Upon receipt of your contact, I reached out to our guest to address her concerns. Target acknowledges that there was an error on the website when [redacted] purchased the Greenworks Chainsaw Tool Only. The tool only that was purchased did not come with the battery and charger that [redacted] thought she would receive.
I reached out to the vendors and they will be sending [redacted] a battery and charger for her item. She will receive the battery and charger within 10-14 business days. I apologize for any inconvenience and frustration [redacted] experienced with this order.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Thanks for contacting Target on behalf of our guest [redacted].  On the weekend of August 18th, Borderfree offered a free shipping promotion for use on Target’s International site, intl.target.com. Due to the unprecedented response to this promotion, the capacity for this market was...

temporarily exceeded. Holding all packages on delay wasn’t an option, and some orders had to be canceled. While the free shipping promotion is no longer available, [redacted] should have recently received an email offering $25 off their next online purchase of $100 or more on intl.target.com, and we welcome them to place a new order for the items they were interested in.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, AmyTarget.com Executive Officeswww.target.com

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   We’ve attempted to contact our Guest by phone and are currently waiting for a response. We’ll get back to you with our resolution as soon as we receive a response from our guest.   As always, we...

appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Amy Target Corporation www.target.com

I am rejecting this response because: Asset protection failed to conduct a thorough analysis and immediately came, by way of assumption, that the item was not previously tampered with.  I was unjustly accused at the store, was never refunded after being the victim  of fraud and will continue to remain  persistent of my pursuit of justice in this matter.

I am rejecting this response because:Sad I have to end multiple decade relationship with Target. Closing my account over a 3rd party that Target pays and replied there is nothing that can be done ???. In Atlanta this company stay in the news for not delivering in low income areas. Since Target is aware of this behavoir and choose to do nothing, then the issue is resolved, I will take my business elsewhere (which by the Target's reply, the company is 100% ok with losing my kind of business)

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. According to the terms and conditions of the GiftCard offer Ms. [redacted] did not qualify for the promotional GiftCard with purchase. She...

did however qualify for the in store price match.  Ms. [redacted] will work with the Pinole Target store to receive a price adjustment for her cell phone purchase. In addition we offered her a Target GiftCard as a goodwill gesture for her service experience. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I understand that Mrs. [redacted] ordered some curtain rods with us for her new home and was disappointed to realize that she had received the wrong item. Although our team members happily sent out replacement items to her, the...

replacement also arrived incorrectly because of the way the item was set up in our system.I’m happy to say that we have corrected the setup issue, and that Mrs. [redacted] received a $20 GiftCard on 12/29 which was fully redeemed in our stores on 1/14. Our team members reached out to Mrs. [redacted] on 1/19 and 1/20 to let her know that the item had been corrected and that she had received a full refund for the order.Although these particular drapery rods are no longer available online there are many other styles and options on Target.com and in our stores. I welcome Mrs. [redacted] to place a new order online for any other items she may still need for her home.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com