Target Corporation

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. I attempted to contact our guest by email but have not received a response.  Included you will find our response to Ms. [redacted]. As always, we appreciate the assistance you provide us with our guests....

If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com  Dear [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience. Target’s Refund Policy continues to evolve to align with competitors while still offering great guest service throughout the year. Target’s goal is to provide a great guest experience by attempting every return via a Receipted return, Receipt Look-Up, and our No-Receipt accommodation.  Most unopened items in new condition and returned within 90 days will receive a refund or exchange. Some items have a modified return policy noted on the receipt, Target policy board (refund exceptions), Target.com or in the item department. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange. We empower our stores to make the right decisions for our guests. If you have your receipt please return to the store and request to speak to the Guest Service Team Leader. They’ll make every attempt to assist you. You can also give our Guest Relations team a call at ###-###-####. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyTarget Corporation www.target.com

Please see the attachment for my response.

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached out to our guest to address his concerns. I apologize for any frustration and inconvenience this has caused our guest.  [redacted] received the incorrect replacement item twice.  [redacted]...

placed a new order for the correct item on 4/26/16.  I have processed a 50% discount on his account for the new order.   Please allow 1-2 days for the credit to appear back to his Visa credit card.    I have also verified with our shipping company, EFW that they will be contacting [redacted] sometime today to schedule a return pickup for the second replacement. Once the return is received we will process a full refund for the item.  Please allow 3-5 days for the credit to appear on his credit card. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].I’m sorry to hear [redacted] didn’t receive all of the items in his shipment and that he’s been waiting for a refund from us. It sounds like there was some misunderstanding with our team members and I’ll be sure to pass feedback along to...

leadership to ensure that our team members continue to provide the best experience possible for our guests going forward. I’m happy to say that I’ve issued a refund of $20.24 to [redacted]’s REDcard for these missing items, and he can expect to see the refund amount post back to his statement in 3 – 5 business days. In addition I’ve also sent a $5 GiftCard to his email address. It’s clear [redacted]’s a loyal guest with us and I’d love to invite him back in the near future for the kind of online ordering experience he truly deserves as a Target guest.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,RachelTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 5, 2016/02/29) */
Thanks for contacting Target on behalf of our guest [redacted].

I understand our guest was inconvenienced while visiting her local Target store to pick up an item that wasn't there. Our team members are empowered to assist our guest with...

the best of their ability. Therefore, it saddens me to hear about the lack of help provided from our team.
Upon reviewing her order details, I confirmed this order was cancelled. Due to the cancellation, the payment has been voided, therefore, the guest wasn't charged for this order. Our guest may see an authorization hold on her account, which should fall off within a few days after the cancellation. If the guest was changed for this cancelled order, she must contact his bank to dispute the charge.
I know our guest spent valuable time attempting to resolve her issue and as a result, she's requesting compensation for her time. Sadly, Target isn't able to compensate for time, but the guest was provided with a $20.00 eGiftCard on 02/20/2016 for the inconvenience of this entire order experience.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].

Thanks for contacting Target on behalf of [redacted] (aka [redacted]) . We’d like to inform you that the guest's orders were flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions and the guest exceeded one...

discount per household restriction by submitting orders under multiple names.  In addition, Target reserves the right to prohibit purchases of any merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them. As an accommodation, we are refunding the purchase amount on orders [redacted] to replacement Target eGiftCards. These Target eGiftCards will be sent to the e-mail addresses associated with the orders.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions. Sincerely,Target.com Guest Services  www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I realize her entire ordering experience has been frustrating and unpleasant. I can only imagine her disappointment after receiving the exact same item twice. After looking at the Kenroy Scardale Light Scone on Target.com, I...

was able to locate the same information the guest provided within her complaint. In addition, we also list specific details regarding product once you click on “show more” under the item details tab.While reviewing this section, I confirmed the color of the lamp is silver and the color of the shade is white. I recognize the photo of the item is a rosie pinkish color, which explains the confusion. Even though, we’re unable to provide our guest with the rosie colored lamp that she saw in the picture, I want to thank her for taking the time to share her experience.As a result, we’ve contacted our Online Image Team and asked them to review the photo. If our guest is still unhappy with the product she received, she’s more than welcome to return the item to her local Target for a full refund. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Thanks for contacting Target on behalf of [redacted]. We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Target reserves the right to prohibit purchases of any...

merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.As an accommodation, we are refunding $270.00 the purchase amount on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target GiftCards at ###-###-####. Sincerely,Target.com Guest Services  www.target.comCase [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11528349, and find that this resolution is satisfactory to me. I was very unsatisfied with how Target handles this situation prior to me contacting the Revdex.com. In addition, although things were handled much more professionally after contacting Revdex.com, the solution was to re-order the shipment that had been lost. It was re-ordered by the person assigned to assist me, Dorothy (from the Executive Offices) on 6/29/16 however today 7/5/16 (6 days later) I was contacted that it is on back-order. Just about another week as been lost (this situation started on 5/21/16 when I first ordered the patio set) and now I am starting over. I could have ordered something else from somewhere else and possibly already have it or have it within the next few days.

Thanks so much for contacting Target on behalf of [redacted].   I can only imagine how upsetting it must’ve been the towel set she received from the Target store and by delivery wasn’t what she was expecting.   The item that she ordered did have the incorrect product title showing,...

‘Bath Towels And Washcloths 6pc set’. This is why the store provided her with only a 6 pack of washcloths along with the same 6 pack of washcloths that was delivered to her.   There are times where a small number of items on Target.com may be mispriced, described inaccurately, or unavailable. Although we make a conscientious effort to accurately describe and display products and services on the site, if we find an inaccuracy of any sort, we have the right to cancel any associated order. You can find more information about this here, under ‘availability, errors, & inaccuracies’.   Although I’m unable to send her four sets of Bath Towels And Washcloths, I went ahead and refunded her for her order was that delivered since she didn’t receive the items that she was expecting.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted].  I’m so sorry to hear that [redacted] has had incredible difficulty returning her recent order. It’s clear she’s put a lot of time and energy into trying to rectifying the situation and although I’m disappointed to hear...

that we’ve let her down, I do have good news!It looks like the items were successfully picked up from [redacted]-Lynn’s home and a full refund was issued by our team members on 1/4. She should see the amount post back to her Visa in 5-7 business days. In addition, we’ve also issued a total of $40 in GiftCards to her email address as a gesture of goodwill. Feedback has been provided to our partners about the condition of the items she received, and we’ll work to ensure that the quality of these items remains in line with our commitment to ‘expect more’.It’s clear this hasn’t been an ideal experience, and I’d love to invite [redacted] back in the near future for the kind of online service she truly deserves as a Target guest.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

Thank you for your feedback regarding our guest [redacted]. As it turns out we aren't able to offer any other options for this situation. Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns I checked her order summary and show that two thirds of the order has been cancelled. I processed and issued a refund for the remaining item on the...

order for $18.99 in the form of a Target eGiftCard in addition to the $25.00 eGiftcard I sent to her email address for her poor experienced. she’ll receive the eGiftCards in 4-24 hours. Target.com processes orders quickly so the ship to our guest as soon as possible; once an order is submitted and a request to cancel is made there isn’t a guarantee the order will cancel. I advised the guest to delete any old or unwanted addresses from her Target.com account as a precaution. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted] and her concern about the price changing when she added an item to her cart.What the guest was experiencing is how our Target app is meant to work.  The app pricing feature pulls up the store price while our guests are visiting...

one.  This feature is meant to enhance their shopping experience as in store prices can vary from store to store.  However, this can also cause a change in price between the product details page (store pricing) and a guest’s cart (online pricing).  I apologize for any confusion this may have caused [redacted].  I will not be able to price match the Our Generation Ice Cream Truck to her in store clearance price of $32.98 because our Price Match Policy specifically excludes clearance pricing.  She can copy and paste the following link to read the details of our exclusions:  https://corporate.target.com/about/shopping-experience/shop-with-confidence.  Target will continue to work hard to make shopping easier with every app update.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officewww.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I’m very sorry to hear that her Target GiftCard was used without her permission. I can only imagine how frustrated and confused she must’ve been so I appreciate the time she took to bring this to my attention.   I’ve...

reviewed the transaction information and have requested a replacement Target GiftCard be mailed to the guest for $100. I’ve deactivated the gift cards she has in hand and ask that it be discarded. She will be notified via email once the new gift card ships. The replacement gift card will be mailed via US mail and it can take 7-10 business days for delivery once it has shipped.     As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target GiftCards ###-###-####.   Sincerely,   GiftCard Operations   Case Number [redacted]

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr.[redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com   Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent shopping experience. Please accept my sincere apology for any frustration and inconvenience. I attempted to reach you by phone and I’m following up with this email.   Our Guest Relations team did document your concern and forward it to the Virginia Beach South Leadership team for further review. Target empowers our Store Leadership teams the right to refuse or limit the use of any coupon. For our full policy please visit http://coupons.target.com/.    We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.   Sincerely,   Nancy The Target team www.target.com

Hello [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case...

number [redacted]. Sincerely, Nancy The Target Team www.target.com Hello [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience with the San Mateo Fashion Island Target Mobile Kiosk. I know it is frustrating when a phone is dropped and it results in damage to the phone. Because the iPhone screen was dropped and cracked before shopping at the San Mateo Fashion Island store, the Target Mobile Kiosk team is denying your request to cover charges for your iPhone screen repair. I’m sorry for any disappointment.    We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, Nancy The Target team www.target.com

I am rejecting this response because:Target is offering a gift card, but I would like to receive a refund in the form of a check sent to my postal address. Sincerely, [redacted]

I am rejecting this response because:Target.com is the only company I have encountered where a first attempt to charge a card results in a cancellation.  This is especially disappointing when a customer has the funds to pay for the item.  In today's world, a consumer must be overly protective against identity theft.  Therefore, my credit card company flagged this purchase initally as fraud. Within minutes I approved the purchase and within the hour I called Target customer service.  This should have been a priority to fix this issue for all customers who called in ( I was not the only one). I was given that assurance when I first spoke with customer service.Now, if my order was cancelled along with others, what did you do with the orders that did not go through?

I have read the response from  Target that I can simply reorder the item in question however they do not indicate to the Revdex.com that if I choose to do that, I will be billed for shipping. My original order for the 3 products met the dollar value needed to receive free shipping. If I would now reorder the one product that they canceled, their answer is that I can have it sent "directly to my home address".  Wow and then they would charge me for shipping. I am asking the Revdex.com to close this complaint as I am choosing to order this item from Walmart. I wish Target all of the success they deserve going forward but I will never again be their customer. They obviously do not understand their own rules for the customer when placing orders or they just like charging for shipping.I do not wish to waste anymore of my time or the Revdex.com time on this issue but I do appreciate the Revdex.com time trying to get Targets ear. Thank you