Target Corporation

Thanks for reaching out to Target on behalf of [redacted].   I can only imagine how disappointing it must’ve been when he received the wrong towel set that was intended for his wife’s Valentine’s Day present.   Sometimes items on Target.com can list the wrong item number or even...

picture. When a wrong item is received, we send an immediate notice to our fulfillment center to advise us if a Team Member shipped the wrong item by mistake or if there is an error with the listed item number. If the item number was listed incorrectly when we sent him a replacement, the guest would’ve received another wrong towel set. I apologize but we had to have our teams look into this further.   It looks like they were able to conclude that the item numbers are listed accurately. I went ahead and processed him a refund like he requested. I created a return for the towel set that he didn’t receive and processed his refund of $25.86 back to his PayPal account. Since he paid with PayPal, our return system automatically sent the original refund by a Target GiftCard but I deactivated it so that I was able to process the refund to his PayPal account. He can learn more about returns with PayPal here.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Initial Business Response /* (1000, 5, 2016/03/09) */
Hello [redacted],
Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].
As always, we appreciate the assistance you provide us with our guests. If you have further questions,...

feel free to contact Target at (800)[redacted] and reference case number [redacted].
Sincerely,

Harol
The Target Team
www.target.com
Hello [redacted],
Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience.
I've partnered with the appropriate team and they'll reach out to you with more information about your situation.
We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.
Harol
The Target Team
www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you![redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  ON WEDNESDAY, 2-21-18 I HAVE SENT A DETAILED  RESPONSE VIA " USPS MAIL. TO RevDex.com.

Thanks for contacting Target on behalf of our guest [redacted] and her issue with receiving the wrong item in her recent Target.com order. I recently spoke with [redacted] about her experience.  I sincerely apologize that she was sent the wrong item and that we were unable to send a replacement...

because the item was out of stock.  I understand that her refund was in the form of a Target GiftCard and she was asking for the refund to go back to her PayPal account.  As it turns out, [redacted] has used the GiftCard that was issued as payment on a new order.  Because of this, I’m unable to make an exception to the refund method.  I’ve let her know that she can return orders to her local store and receive a refund in cash for orders paid with PayPal; however online returns will be refunded in the form of a Target GiftCard.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) 591-3869.

Thanks for contacting Target on behalf of our guest [redacted].   I’m sorry to hear that his mom has had troubles trying to place an order on Target.com.   At this time, his and his mother’s email address are not able place orders on Target.com nor have packages shipped to their...

shipping address. Our team noticed that there was some irregularity in their previous orders, all of their orders showed delivered but they claimed they weren’t received. Unfortunately, I’m unable to make any changes to this decision.   I want to make sure that they enjoy the items that they purchase from Target so going forward with their future purchases, I invite them to only shop from their local Target store.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because: to cancel orders and send an email blaing it in a technical issues is low but I will not shop at target ever again . These were orders that was going to be picked up it was not delivered to an address and I didn’t get an explanation as to why the order was cancelled and another order went through successfully

Thanks so much for reaching out on behalf of [redacted].   It looks like UPS shipped her package back to Target. Since they didn’t provide us with more details, I shared her experience with our shipping team to review further.   She called in on April 19th and a team member processed...

her a full refund.   There is no further action that I can take.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns   We apologized for any Target.com order issues Ms. [redacted] experienced. The order placed on July 11, 2017 for a...

Graco Travel System was adjusted for a completion coupon discount of $51.63. On line completion coupons can only be used one time.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of [redacted]. We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Target reserves the right to prohibit purchases of any...

merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.   As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely, Target.com Guest Services  www.target.com

Thanks for contacting Target on behalf of [redacted] We reached our guest to address their concerns and requested a replacement Target GiftCard be mailed to her for $100. The GiftCard will be shipped today and should arrive within 7-10 business days via US Mail.  As always, we appreciate...

the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].Sincerely, GiftCard Operations

Initial Business Response /* (1000, 5, 2016/01/27) */
Thanks for contacting Target on behalf of our guest [redacted] regarding her payment security concerns. I'd be happy to look in to this situation and provide with more information.
When our guest placed an order on Target.com, Target...

doesn't save the payment information after the order is submitted. The only way this would be possible is if she chooses to save her payment information to her Target.com shopping account for future fast check out. The only thing that shows on Target's side is the type of card saved and the last four digits of the card. Rest assured our top priority is protecting our guest's information. That being said our guest is required to enter their user name and password in order to access their Target.com shopping account.
I've thoroughly researched and found that there isn't any Master Card information saved on her Target.com shopping account, nor that type of credit card associated with her previous order [redacted].
Target.com accepts a combination of up to four Target GiftCards and one credit card for an order payment. During the checkout process, our website will asked our guest for their credit card information only if the Target Gift Cards didn't have enough balance to cover the order. With that being said asking for our guest's Master Card information didn't apply to this situation because the order value was only $49.77 and the two Target GiftCards that our guest used to pay for the order had the balance of $20 and $50, so that was a total of $70, well above the order value.
I'm sorry if there was a confusing statement listed on the packing slip but our packing slip should've only listed the purchaser's address, the order number and a list of item(s) without the pricing, and a statement about our return policy. I'm not sure why the packing slip that our guest received would said "the billing statement was sent to an individual in Arlington VA," this doesn't apply at all to this situation because our guest used the two Target Gift Card for this purchase and a billing address wasn't required at check out. Especially, Target doesn't have our guest's MasterCard information on file nor would be sent that information on the packing slip, that isn't how we process orders and payment.
Target has layers of security verification before an order is allowed to go through. If an address provided doesn't match the card holder's information, the order will then be cancelled.
In conclusion, Target couldn't find an error on our end and we considered this matter closed. I'd recommend that our guest work closely with her issuing bank for further assistance.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].

Target doesn’t advertise that the limited warranty is through Samsung so I apologize for the confusion that this has caused the guest. However the warranty information should’ve been included with the devices.Samsung doesn’t offer certain unlocked phones in the U.S but Target is an authorized dealer to sell the Samsung devices that he purchased. As stated before, he’ll have to work with CRR Warranty to have his phones replaced under their warranty. Target considers this matter closed as there are no other options for this situation. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I’m sorry to hear about any frustration [redacted] may have encountered while trying to resolve his Target eGiftCard issue. When Target distributes electronically delivered GiftCards, only the recipient of the email has privilege to the...

GiftCard information, which includes the GiftCard number and Access number (pin). The only way to utilize GiftCards through Target.com is by manually entering this information either into a Guest Account wallet, or via checkout which means [redacted]’s GiftCard information was obtained by a third party. If [redacted] provided that information to someone, willingly or unwillingly, that’s not something Target could have prevented. Target considers this matter closed, no further action is required. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:
No resolution could be made.

I am rejecting this response because Target did nothing to solve this problem

Thanks for contacting Target on behalf of our guest [redacted].   Please accept my sincere apologizes for the frustration Mrs. [redacted] experienced when she contacted us regarding the order that was sent to the wrong address. Because we work hard to fulfill orders quickly, we only have a...

short window of time to try to modify an order. Typically, when an item is in transit, we can contact the carrier and attempt to intercept the package, but this isn’t a guarantee. Mrs. [redacted]’s order wasn’t able to be intercepted due to the way the order was being shipped out. As of today, December 9th, I have issued a refund of $113.67 back to her Discover card. The refund will reflect on her statement within the next 5-7 business days.   This is certainly not the type of experience we want to provide our guests. We definitely want to ensure our guests receive all the items they pay for. A replacement was created on 12/6 for the Elena doll. When we send out replacements, our guests don’t get charged again. I apologize for any confusion Mrs. [redacted] may have experienced.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Morgan Target.com Executive Offices

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address his concerns. During the checkout process Mr. [redacted] was provided information that was inaccurate. We contacted the Melbourne store leadership...

team to share this experience and issued a Target GiftCard to Mr. [redacted] as a goodwill gesture for a poor service experience.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. We reviewed how her experience was being addressed with the Santa Fe Springs Store Leadership and Guest Relations for coaching....

A GiftCard was sent to Ms. [redacted] for reimbursement.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. The previous team members that helped her were correct in that we’re unable to return the H&R Block online download. It’s a nonrefundable item which is why they were unable to refund her. I can see that there was an error...

while our system tried to email her the digital download, so I went ahead and cancelled her order. Target doesn’t charge until the item ships, so currently there is only a pending authorization holding those funds. The authorization hold should fall of her card shortly. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.  JennaTarget.com Executive Officeswww.target.com