Target Corporation

We thank our guest, [redacted] for her additional feedback.   As it turns out, we do not show a return for a third iPhone case and it's possible this item was lost in transit.   I know how disappointing this has been for our guest. To make this situation easier for [redacted], I have processed a full refund for $21.39 for this item, back to her account. Please allow 7-10 business for the credit to appear back her MasterCard. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Hello [redacted],    Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached out to our store and to our guest to address their concerns. I’ve called the guest several times and left messages asking her to call us with more information....

As of today, the guest has not returned our calls. Included you will find our response to [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].    Sincerely,   Terry The Target Team www.target.com    Hello [redacted],    Thanks for contacting Target through the Revdex.com regarding your experience at the Edgewater, NJ Target store. Please accept my sincere apology for any frustration and inconvenience you experienced I’ve called and left a couple of messages for you, requesting more information about the grill. Without the additional information requested, I will attempt to respond to your concerns.   We do expect our team members to be helpful and attentive. I'm sorry to hear about the delay you experienced while waiting for assistance at the store. I have shared your comments with the Edgewater, NJ store leadership team for review with their team members.   This time of year you will see clearance prices on barbeque grills and patio furniture. The price point you described was much lower than a typical clearance price. It would have been helpful to know where you saw the price of the grill, if it was on a sign or a price tag on the product. Unfortunately pricing errors may occur occasionally, when that happens our stores work to immediately correct the error. Once the products are on a clearance markdown they tend to sell very quickly, the grill in question may no longer be in stock. Without more information from you as to what the item number is or a complete description of the grill, so we can identify it. We can only assume, this is what might have happened.   We appreciate the time you have taken to share your experience with us. If you have any other questions please let us know, you can reach us at ###-###-#### and provide reference number, [redacted]   Thanks for contacting us. I understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future.    Sincerely,   Terry The Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted].I want to apologize for any confusion that we may have caused about our REDcard discounts. All of our REDcard holders are provided with free standard shipping. After looking into the product details, I confirmed this particular...

item does require a handling free. The standard shipping for this item was $76.43, but since her order was purchased with her REDcard that fee was waived. I verified the information regarding the handling fee is provided on our website right below the “Add to cart” button. We also provide all the benefits of having a REDcard under the “Help” section on Target.com or our Target REDcard homepage. I recognize this isn’t the outcome that our guest was seeking, but I want to thank her for taking the time to share her concerns and frustrations. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

I am rejecting this response because:
It's beyond frustrating that the representative responding didn't even read the complaint accurately.  I was able to place a new order that I was told would also be cancelled.  The fact that I can continue to place new orders for items that are not available is beyond frustrating and a huge, negative impact to Target customers.  Additionally, I'm now trying to log into my account and am getting the following error (tried multiple times).  I also spoke with a manager last week who said emails were supposedly being sent about the cancellations, etc. but I'm not receiving any of them.  I only receive emails that my order has been received.  Yet another bug in the target system that has a major negative impact on customers.  I'd like someone from management to contact me to resolve each and every issue.HelloYour request was not completed. If you need help, you can call us at ###-###-####.Error Code: [redacted]

Initial Business Response /* (1000, 7, 2016/02/24) */
Hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted].

Upon receipt of your contact, we reached our guest to address their concerns. I worked with the Credit team about [redacted] double charge and was advised that...

she would need to work with her bank to get the funds reversed. I contacted [redacted] and advised her that she will need to continue working with her bank.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Sonzaray
The Target Team
www.target.com


Initial Consumer Rebuttal /* (3000, 9, 2016/02/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Revdex.com:
Thank you for your response.
Although I certainly do appreciate all the help from Guest Relations in particular the young lady who wrote me, and am impressed by her care and kindness, I completely and utterly do not accept the response from Target corp.
I find it odd that the blame is put back on the Bank when it is clear that my funds from my double charge went towards Target.
Although I have reached out to the bank to look into the manner as they will, the bottom line is that I have not received my money which was the point of this entire complaint.It has now been two full weeks (211.81 Date: 2/10/16) where I had, without my consent, 423.62 taken from me. For me, this is stealing. (taking something without permission)
Further, I am wary of Target's odd business policies in which they handled my money and the slow process in getting the funds back. I do not like being told by Target's CREDIT TEAM that it is my responsibility to contact the bank Why should I waste my time when it is clearly Target's error. Truly, another slap in the face. The efforts put forth by the Credit Team seemed futile and did nothing to help me.
I would definitely appreciate further Revdex.com assistance in this manner.
Thank you for all your time to both Revdex.com and the young lady who handles Guest Relations. I look forward to a speedy return of my funds
Final Business Response /* (4000, 11, 2016/02/26) */
Hello [redacted],
Thanks for contacting Target on behalf of our guest Ms. [redacted].
At this time we have no further resolution for the guest and we consider this matter closed.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].
Sincerely,
Michelle
The Target Team
www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   Please accept my sincere apologizes for the frustration Ms. [redacted] experienced when her Graco Blossom 4-in-1 High Chair Seating System got cancelled. We know how important it is for our guests to either receive the items they paid...

for or receive a refund if they were unable to get the order. Since Ms. [redacted] threw her GiftCard away, I would be more than happy to issue a new one. She should a GiftCard for the amount of $79.15 in her inbox within the next 4-24 hours.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Morgan Target.com Executive Offices

I am rejecting this response because:  The information provided is not true. The contract I was asked to sign, which I asked to have printed out and which I have a copy of, requires a $325 early termination fee.   They were also unwilling to sell me the phone at full retail price despite confirming my order before I drove 2 hours to get there. The response from target is simply untruthful and I find it very upsetting that they would tell me the contract I was asked to sign does not say what it says.

Initial Business Response /* (1000, 5, 2015/08/27) */
Thanks for contacting Target on behalf of our guest [redacted].
Upon receipt of your contact, we reached our guest to address their concerns. I was able to locate the gift givers name and provided it to the guest. I also apologized for...

their overall experience.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].
Sincerely,

Sonzaray
The Target Team
www.target.com
Initial Consumer Rebuttal /* (2000, 7, 2015/08/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They were able to provide the requested information this time.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com    Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustrationor disappointment.   Coupons are a great way to save even more when shopping at Target. We do have some guidelines for coupon use. Target Store’s Leadership team members are empowered to make decisions to refuse, or limit the use of any coupon and/or the subsequent return for any reason, including if guests’ reoccurring behavior becomes disruptive or the items are deemed not to be for the purpose of using or gifting.   For any questions about Target’s full coupon policy please visit www.target.com/coupons.   We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.   Sincerely,   Nancy The Target team www.target.com

I am rejecting this response because:Their own associates are the ones that failed to follow the policy they agreed that they were going to match.  I'm not arguing the policy they have in place.  I'm disgruntled by the fact that their associate told me, I didn't tell them, that the price match met their criteria.  If I had been told no from the beginning I would have simply moved on.  My issue comes from the fact that they are not honoring pricing that I was confirmed via their associate and agreed to pay.

Initial Business Response /* (1000, 5, 2015/07/16) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. I reset guest's registry password and gave her my number if she has further questions.
As always, we...

appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] using reference number [redacted].
Sincerely,
Nancy
Target Corporation
Initial Consumer Rebuttal /* (3000, 7, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please see attached. Like I said, find someone who can actually keep a website running. Two different browsers, no luck on either one. Kept refreshing, cleared out and tried again... Still nothing. I love the fact you feel you can just continue to keep things going as they always do, when it's simply not working. Hope you're at least employee Americans to work on some of these issues.. I know when I press one for english, I don't get anything that resembles the English language.
Final Business Response /* (1000, 11, 2015/08/10) */
Thanks for contacting Target on behalf of our guest [redacted]. At this time we have no further resolution for the guest and we consider this matter closed as we have tried to assist by email and have asked her to reach out directly but she hasn't.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] using reference number [redacted].
Final Consumer Response /* (3000, 13, 2015/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not have any record showing they have tried to reach out to me. (that's because they haven't) They have yet to respond about the website not working. I'm just glad this will be on the Revdex.com site so that other people can see how they treat customers. If I'm simply asking for customer service and a website that works and they can't provide that, it's no wonder they aren't competent enough to keep customer's credit card information safe. I will be posting on all of the consumer sites so that everyone can see how this situation was not handled.

Initial Business Response /* (1000, 5, 2016/01/05) */
Thanks for contacting Target on behalf of our guest [redacted].
I'm sorry to hear that our guest only received half of his order, which was only four frames that were delivered instead of eight frames. I'd be happy to provide him with a...

resolution.
Since a replacement had already requested for this order, I'm not able to send a replacement on top of a replacement but I'll be happy to issue a refund for the four frames that our guest didn't receive.
I've issue a refund of $21.06 and our guest will receive a Target eGiftCard via email for his refund because PayPal was used as the form payment for his order. Target eGiftCards can be used online or print off to be redeemed in store. The guest should receive the eGiftCard within 4-24 hours.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].
Initial Consumer Rebuttal /* (2000, 7, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a refund and that was what I asked for.

Thanks for contacting Target on behalf of our guest [redacted] I apologize for any frustration and inconvenience this has caused.  I’d be happy to help [redacted] with her question. Based on the information we have received, I need more information for [redacted] before I can get started.  I was...

not able to locate an order with the email address [redacted] that was provided. [redacted] can reply with the email address used to place the order or any other information that might help me research her experience. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) 591-3869.

Thanks for contacting Target regarding the experience of our guest [redacted].   I’m currently in the process of researching the matter and I will provide a substantive response within a reasonable timeframe. I appreciate your patience, as well as that of [redacted].   If you...

have any immediate questions or concerns, please contact me at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contac[redacted] Target on behalf of our guest [redacted]. I’m very sorry to hear that three of their Target GiftCards were used without their permission. I can only imagine how frustrated and confused they must’ve been so I appreciate the time they took to bring this to my attention. I’ve...

reviewed the transaction information and have requested a replacement Target GiftCard be mailed to the guest for $233.09. The GiftCard will be shipped today and will arrive within 3-5 business days. UPS will attempt to deliver the package up to three times. If the guest isn’t available on the first attempt, UPS will come out two more times. Should the guest not be available on the third attempt the GiftCard will be returned to Target. When our guest contacted our GiftCard department they followed the correct policies. Target considers GiftCards to be like cash and can only be replaced if there is a remaining balance. Their GiftCards had been fully redeemed so there was nothing available to replace. To ensure that no one is able to access their Target.com account, I recommend that they reset their password. Also, it’s a good idea to use unique user names and passwords on each website where they’ve created an account. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Hello,   Thanks for contacting Target on behalf of our guest [redacted].   I’m disappointed to hear about the issues he’s encountered with his recent order. I show that he contacted us because the ottoman’s quality was unsatisfactory and a pickup to return the item was created on...

5/12/2018. The item was then picked up under USPS tracking number [redacted]. As he mentioned, the tracking shows it is in transit as of 5/18/18 with no further updates.   [redacted] called us on 5/19/2018 for an update and was advised that our order research team would be looking into this. Of course, we try to provide our guests with a quick and hassle-free resolution, but researching an issue such as a lost return can take some time. [redacted] would have been advised that our order research team would be in contact with him as soon as they had more information to provide.   In order to resolve this for him, I have gone ahead and updated the replacement to be sent out immediately. If we are unable to locate the return, this won’t affect his billing or charges. It is simply skipping a step in the process to allow [redacted] to receive his new ottoman as soon as possible. I apologize for any frustration this has caused, and I hope he enjoys his new ottoman!   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.  Sincerely,   Amy Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. Our records show the guest wasn’t double charged; he’ll need to contact his financial institution regarding overdrafts or other inquiries. Target.com has no further resolution for this case and considers the matter closed. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Hi [redacted],Thank you for taking the time to share your additional thoughts about your experience. We’re sorry we aren't able to offer any other options for this situation. We are happy to research further if there is any new information or if law enforcement reaches out to us.We're always working to make Target better, so we appreciate your feedback and have shared it with leadership.Sincerely,JackieGiftCard Operations

Initial Business Response /* (1000, 5, 2015/07/06) */
Thanks for contacting Target on behalf of our guest [redacted].
Upon receipt of your contact, I reached our guest to address their concerns.
I have looked through my systems and I'm able to confirm that they indeed should have been...

refunded the original amount of $317.24 so I'm truly sorry for the inconvenience that this has caused them.
I am unable to change the previous refund amount of $253.89 so I had to process a manual refund of $63.35 back to their original form of payment. Please keep in mind that manual refunds may take up to 7-10 business days to reflect on their bank statement.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].
Jenna
Executive Contact Team
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A $35 courtesy offer really isn't sufficient for the time I've wasted over this issue. I explained this several days ago to the Target Rep who called me over the phone.

I am rejecting this response because:
There was no resolution made. It is wrong that Target (or any other business for that matter) can just decide to not honor their prices. Maybe if they were to be held accountable for their "mistakes" the people who make the mistakes would double check their work for accuracy. Now I have a child that is upset because he is not getting the game he thought he was getting. I found a deal, bought it, got confirmation, and then had to tell him nope, sorry. It is a very bad business practice. I now know that I can not trust target and will not shop there anymore. I can never know if what I am picking out will actually get to me because someone didn't do their job properly. Own up to your mistakes, Target.