Target Corporation

Thanks for contacting Target on behalf of our guest [redacted].   Please accept my sincere apologizes for the aggravation that Mr. [redacted] experienced trying to purchase the TrackMania Turbo game for PS4. Our online and store prices do vary. This game was on clearance online, which is why the...

price is $13.98. After the item went on clearance, it sold out, which is why it is only available to be purchased in the store. Per our price match policy, we don’t offer a price match for clearance items. This information can be found on Target.com/PriceMatch. At this time, we are unable to honor the clearance price of the item he was looking to purchase.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely, Morgan Target.com Executive Offices

Thanks for contacting Target on behalf of our guest [redacted].I understand that [redacted] had a difficult time getting an immediate resolution for her issue and I’m sorry to hear that although her physical gift card was shipped she wouldn’t receive it due to USPS delivery restrictions in her area....

We have worked with our fulfillment center to understand what went wrong and have since corrected the issue on our end. I’m happy to hear she received the egift card replacement and was able to purchase a new physical gift card in store. As a token of appreciation for your loyalty, we’ve sent a $50 Target eGiftCard that will arrive in a separate email, shortly after you receive this response. I understand that our apologies may not completely eliminate your frustration, but I hope you will continue shopping with us and that we provide you with the great service that you deserve in the future.  We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, GiftCard OperationsCase [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am still very upset over the whole ordeal but at least my money was refunded in a manner that I can choose where to buy the merchandise again.

Thanks for contacting Target on behalf of our guest [redacted]. I can only imagine her frustration when she realized she hasn’t received all the items her wedding guests purchased off of her registry. I know when she contacted Target regarding this matter she expected a quick and fast resolution...

and I’m deeply sorry this wasn’t the case. I’ve taken the time to review the orders several of her wedding guests placed and it looks like our team member named Marie has provided our guest with five Target eGiftCards totaling to $237.07 as a refund for the items purchased, but she’s never received due to the incorrect address. Although Marie has issued our guest a refund for the items, I show that she still has questions regarding the refund and I’d be happy to answer them. Target offers free standard shipping on orders of $25 or more which is why the shipping cost was not included in the refund amounts because [redacted]’s wedding guests weren’t charged for shipping on the orders. ·         [redacted] from Chris [redacted] included two memory foam pillows where the purchase price was $66.32 including taxes and the eGiftCard issued for the refund was $66.32 ·         [redacted] from Elizabeth [redacted] included the hamper set where the purchase price was $48.42 including taxes and the eGiftCard issued for the refund was $48.42 ·         [redacted] from Jessica L. included the metal crate and doormat where the order total was $34.04 including taxes ($14.26 for the doormat and $19.78 for the metal crate) and the eGiftCard issued for the refund was $34.04 ·         [redacted] from Sarah [redacted] included the skillet and doormat where the order total was $47.36 including taxes ($33.68 for the skillet and $13.68 for the doormat) and the eGiftCard issued for the refund was $50.00 ·         [redacted] from Carl [redacted] included the pan, colander, and pizza cutter where the order total was $38.29 including taxes ($14.52 for the pan, $12.41 for the colander, and $11.36 for the pizza cutter) and the eGiftCard issued for the refund was $38.29 When the incorrect shipping address is on an order, Target is unable to send a replacement because replacement orders are sent to the same address that was provided on the original order. I’m sorry if the team members that helped our guest didn’t explain this to her. Target strives to provide our guests with a resolution on their first contact and it’s clear that this didn’t happen. I’m extremely disappointed to hear that our team member didn’t follow through by contacting her wedding guest which caused a conversation that should’ve never happened. I’ll personally follow up with the team members she’s worked with and their leaders to ensure that they’re familiar with Target’s procedures to make sure an experience like [redacted]’s doesn’t happen again. Getting married is supposed to be a joyful time and I cannot apologize enough for [redacted]’s experience. I understand how invaluable time is and while Target is unable to put a dollar amount on it, I’ve sent her a $50 Target eGiftCard to her email address. I’m confident that if she uses the eGiftCard she’ll have the experience she’s come to know and love from Target. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Initial Business Response /* (1000, 5, 2016/02/03) */
Hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted].

Upon receipt of your contact, we reached our guest to address their concerns. The guest returned to the Davie Target and was offered an accommodation for...

the price match request. We did review clearance prices are listed under the price match policy exclusions.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Nancy.
The Target Team
www.target.com

I am rejecting this response because:
It's not referring to what target system showing now, they might have fixed data error, but the model even shown me was E60 on target.com when I placed order online, I actually wanted E60 and that's why I ordered it. If target fixes data error later and then If I return and shop for E60, I don't get those holiday prices on E60 now.

I am rejecting this response because:
As much as I appreciate a $20.00  gift card, that does not deter from the fact that I was promised to receive my item within a reasonable amount of time for my child's due to an error on the business's part. Target is a large company and to go on the website, make a purchase and be given a date when it will be delivered and it is not is extremely disappointing and dissatisfying to a consumer. I have not shared my dissatisfaction to others, believing that the business would have come up with a reasonable solution to rectify the situation, being their fault for the delay. I am requesting a full refund for my purchase. That would resolve the matter for me.

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. I processed the guest’s refund in the amount of $360.89 which will be distributed back to the forms of payment used to place her order, in this case her...

American Express card and a Target GiftCard. She’ll receive her refund in 2-3 business days. I advised the guest to respond to my email if she has any other questions or concerns regarding her refund. In the mean time I’ve requested a Target eGiftCard for her overall poor experience. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:I did in fact purchase the plan and told the cashier to do so, If she in fact did not put the requested plan into the register it is not my fault.  I have a witness to the purchase and in fact asked for the plan like I always do in these purchases.Please exchange this tv for the same tv or we can go to court for the item.Thanks[redacted]

Thanks so much for reaching back out.  As previously explained, he didn’t return the correct product and only sent back a few branches. I’ll gladly refund him when he returns the plant.   I apologize, but there are no further options in this matter. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I’m very sorry to hear that her order that was placed on 11/30/2015 for the iPad was defective.  It’s certainly upsetting to know that she was promised a replacement iPad and it was for a holiday gift.  I...

understand that she spoke with several team members who placed her on hold for long periods of time.  This is not the experience I want her to have.  The guest service experience she described isn’t part of our guest service philosophy, and I’ll personally follow up with our team members as well as their leaders to ensure they’re familiar with the processes and policies Target has in place.   Base on my research, the iPad was received at our returns center on 7/8/16 and [redacted]’s account has been refunded in full for amount of $683.91 to her credit card. Please allow 7-10 business days for the refund to appear on her statement.   I can’t apologize enough knowing Target has [redacted] down. I’ve sent her a $20 Target eGiftCard to her email address. She should receive the eGiftCard within 4-24 hours which can be used on Target.com or simply print it to use in stores. I know I’m not able to change what she has already experienced, but I have confidence that if she uses the eGiftCard toward a new order she will have a much better Target.com experience.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because: The local police department will not do anything because I have no proof I didn't use the card add I already stated.  I believe this was a scam and there was never anything on the card.  If there was then target needs to provide me with the information of the person that supposedly used it so I can give this to the police department or in fact give me a replacement card .

Thanks for contacting Target on behalf of our guest [redacted].   I can only imagine how disappointed he was when his LEGO building sets we’re returned while in transit.   Like stated on Target.com, the normal return payment method when PayPal is used is by cash in store or by an...

eGiftCard online. Since his package was returned by the shipping carrier, I deactivated the eGiftCard that was sent to him and refunded his PayPal account in the amount of $105.39.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I’m very sorry to hear that when he received his eBay gift cards they no longer had a balance. That’s certainly a cause for concern so I appreciate the time he took to bring this to my attention. Rest assured, the only...

person who has access to the gift card information is the purchaser. Since these are third party gift cards, Target has no way to see any of the redemption history, let alone provide balance information. As a result I’ve partnered with the card issuer, InComm, to gather more information. Target does indicate on our site that the cards are issued by InComm, please see the attachment. The guest only paid $807.50 for $850.00 worth of eBay gift cards. I’ve attached a table which shows the following: ·         When InComm received the order ·         When InComm delivered the email containing the eBay gift card ·         When email containing gift card was opened Target won’t be issuing a refund for the eBay gift cards as they were delivered to the guest’s email. If he believes that the gift cards were used without his permission he’ll want to reset his email password. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. I understand Mr. [redacted]’ order is shipping to an incorrect address, and although he has made every effort to attempt to correct this error, he has struggled to receive a refund.I sincerely apologize for all of the hassle and...

miscommunication Mr. [redacted] has experienced through this ordeal. Target takes great pride in shipping out orders as quickly as possible for our guests. Because our fulfillment happens so quickly, the window of time available to attempt to modify an order is very small.Of course, when errors occur, we urge our team members to attempt everything we can to help correct the situation where possible, and I’m sorry Mr. [redacted] didn’t feel supported by us.I’m happy to say that Mr. [redacted] order has been successfully redirected back to us. He will receive a full refund of $393.79 to his MasterCard which will post in 7 – 10 business days. If he still doesn’t see the amount return to his card after that time, please urge him to contact his card issuer for follow up.In addition, I have provided Mr. [redacted] a $50 GiftCard for his experience. We appreciate his willingness to place a second order with us despite the setbacks he experienced, and we’d love to invite him back for the kind of online experience he deserves as a loyal Target guest. Sincerely, RachelTarget.com Executive Officeswww.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. An incident report was filed for the reporting of son’s rash with Target’s Guest Reporting Center. Explained the return...

was attempted without a receipt or the form of payment guest used for purchase to do a receipt look up. Discussed this item is showing clearance with no selling price in our system. Reviewing the experience with the store because guest states she found two of the same item on the shelf. Guest sent a GiftCard to reimburse for the item.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

I am rejecting this response because:
No where in their ad did it state that it was an I store item only.  Plus their Customer Service people said it would be up later.  I believe they are lying to cover their mistake.  I am not happy with this and I will not accept their answer.

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concerns. Because of limited inventory and the popularity of the Nintendo Entertainment System we weren’t able to locate a system for [redacted]....

We offered him a gesture GiftCard for his poor service experience. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporation www.target.com

Thanks for contacting Target.com on behalf of our guest [redacted]. I tracked the guest’s order through UPS using the tracking number attached to the order and show that it was successfully delivered to the porch of her residence on 12/17/2016 ([redacted]).  The email we sent...

the guest regarding the delay with her order was sent based on the availability of the rocking chair at that time. Ultimately the guest’s order wasn’t delayed and was delivered before the estimated delivery date we provided. Target.com doesn’t compensate for time. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Dear [redacted],   Thanks again for contacting Target on behalf of our guest [redacted].   Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Amy Target Corporation www.target.com     Dear [redacted],   Thanks again for contacting Target.   We’ve reviewed your information with our Check Authorization team. There are no outstanding charges in our system.   If you need additional assistance please  contact our Check Authorization team at ###-###-####.   Sincerely,   Amy Target Coporation www.target.com