Target Corporation

Thanks for contacting Target on behalf of our guest [redacted]. I apologize for any frustration or inconvenience that our guest has experienced with this order. Ms. [redacted] was sent communication from us on January 16th 2017 with the following information:“Thanks for your patience while we...

researched the delivery details for your order number 9[redacted]900. We've confirmed that the remaining items not already refunded to you were delivered correctly by UPS and the United States Postal Service (USPS). We won't be issuing you further refunds for any items from this order.We’ve also taken a closer look at your recent orders with us and we’re very sorry you’ve had so many issues receiving your items or experienced issues receiving your items in less than perfect condition.We want to make sure you enjoy your Target shopping experience and love the products you buy from us. So for all your future purchases with us, we invite you to only shop the great selection of items available in your local Target store.” As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I appreciate Target doing the right thing and refunding my money for items I received that I did NOT order and cannot use. I tried ordering this particular product 3 different times, and was always sent the incorrect item.  Target has an issue with this that needs to be corrected.  You can rest assured I will order from Walmart from now on.  Even more disappointing than receiving the incorrect items 3 times in a row (as I understand we don't live in a perfect world and mistakes occur) - but there is NO excuse for the way your representative PIA was rude to me on the chat forum.  She kept insisting I had to call some specialist at Target to get the error corrected!  Excuse me, but a customer should NOT have to take the time out of their day to correct a Target error.  Then, when I asked to speak to a supervisor, she refused.  She was very rude, unfriendly and unhelpful, and could have cared less about what happened or helping me with it.  For this reason, my image of Target is forever changed, and I will now be giving my online business to other companies.  I will also share my unpleasant experience with family and friends to try to prevent them from having a similar experience.  Again, thank you for doing the only right thing in refunding my money for your mistake.  Too bad your representative did not handle when I initially called about it, and I had no choice other than turn to the Revdex.com for resolution.  Pia is doing Target a disservice by treating your customers with a lack of dignity and respect.  Thank you for allowing me to express my opinions, and for my refund.

Thanks for contacting Target on behalf of our guest [redacted].  I understand Ms. [redacted] has some concerns regarding the way she was charged for her order [redacted], and I’m happy to assist. During checkout we make every effort to show our guests the closest possible estimate for...

their final total. However, we clearly mark during checkout that the taxes listed are estimated rather than final.Target does not charge our guests until their items ship or are picked up. At the time of shipping, we are able to verify which warehouse the order is shipping from. Depending on the shipping location as well as where the products are shipping from, guests may see an additional charge for the verified tax amounts in effect at the time of shipmentThis is stated in our Terms & Conditions: “You agree to pay all charges that may be incurred by you or on your behalf through the Site, at the price(s) in effect when such charges are incurred including, without limitation, all shipping and handling charges. In addition, you remain responsible for any taxes that may be applicable to your Transactions.”As it turns out we aren't able to offer Ms. [redacted] the resolution she is seeking for this situation. However, I’ve sent her the $10 GiftCard we originally offered her for the experience. Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

I am rejecting this response because: I have been more than patient with Target and have given them 8 weeks to fulfill this order and still do not have a real estimate on when it will be fulfilled. In store credit and gift cards do not resolve the issue of Target keeping my money while I don't have any real hope of receiving my order. It's simply a meaningless gesture that moves money from one area of Target's holdings to another. I would prefer to have the money refunded so I can fulfill the order elsewhere since Target is incapable of doing so after 8 weeks, but Target disagrees. I will cancel the order and return the console to the store for a full refund. After the refund is complete, I will cancel my 3 year old Red Card account and use credit cards whenever I need to shop at a Target store.

I’m sorry for any disappointment our decision has caused our guest. It is true we would expect our guests to secure their gift cards in the same way as cash. Gift cards are not secured like credit card and are treated like cash. If the gift card is lost and redeemed within the time it is missing we are unable to replace it. I had an additional team review this case, store video, and they came to the same conclusion. We saw our guest present with the gift card for both transactions on 10/12/2017. On the second transaction, we saw her and her husband use the gift card and a credit card to complete the purchase. If our guest reviews the bottom portion of their receipt from the second transaction on 10/12, they’ll see that the gift card was charged $21.75 and the credit card was charged $38.56.I’m sorry we aren't able to offer any other options for this situation. We're always working to make Target better, so we appreciate your feedback and have shared it with leadership.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.  Sincerely, GiftCard OperationsCase [redacted]

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at 800-[redacted]...

and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent experience. I understand you were asking to apply a 15% off completion coupons to a Target.com order. I’m sorry for any disappointment.   Completion coupons can be used to purchase most remaining items on a registry. However as per the coupon some exclusions apply including PlayStation 4 merchandise.   While I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concerns.    Sincerely,   Nancy The Target team www.target.com

Hello Maureen,Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted] II.As always, we appreciate the assistance you provide us with our guests. If you have further...

questions, feel free to contact Target at (800)440-0680 and reference case number 13087899.Sincerely,NancyThe Target Teamwww.target.comHello [redacted] II,Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any disappointment.I’m sorry our team members at the Sacramento Riverside Target store weren’t able to return your TV. I understand a used Emerson TV is being presented for return wasn’t sold by Target and you state this is the TV purchased in the Vizio 60” Plasma TV box from Target on May 1, 2016. Per our conversation to review your experience further the serial numbers on the box and the TV were to be provided. We didn't received the serial numbers in your email response.I have included some helpful information about Target’s return policy. We promise to attempt a return on every item purchased in our stores or on Target.com by scanning your receipt or packing slip, offering receipt look-up, or processing a non-receipted return or exchange using a valid government-issued photo ID.With a valid receipt, packaging and accessories, we’ll issue a full refund for most new, unused or defective items returned within 90 days of purchase. Some items have a modified return policy that is less than 90 days. For example, all electronics and entertainment items have a 30 day return policy. Please note the “return by” date listed under specific items on the packing slip or receipt. All gift cards, prepaid music, game and phone cards cannot be returned.For more questions about our return policy, visitwww.target.com/returns. While I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concerns. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.Sincerely,NancyThe Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I can only imagine how frustrated and confused they must’ve been when they went to use their Target GiftCard only to find it no longer had a balance. That’s certainly a cause for concern so I appreciate that our guest took the time to...

bring this to my attention. A Target GiftCard can be used in store without needing the physical card. I show that the guest saved their GiftCard to their Target.com account which generates a 2D barcode which the store can scan at checkout. I’ve requested that a replacement GiftCard be issued for $140.85. The new GiftCard will be mailed to the address provided in the Revdex.com case. The GiftCard will be delivered by USPS and will arrive within 7-10 business days. Rest assured, Target’s online security hasn’t been compromised. To ensure that no one is able to access their Target.com account, I recommend that the guest reset their password. Also, it’s a good idea to use unique user names and passwords on each website where they’ve created an account. Please keep in mind that Target considers GiftCards to be like cash and can only be replaced if there is a remaining balance. The GiftCard was fully redeemed so this replacement is an exception. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I'll take it. However, I don't agree that I abused the promotion rule. And I believe it's illegal for Target not to refund me at the beginning. Target should have a lesson to learn from this matter: respect your customers and improve your online ordering system.

I am rejecting this response because: the website clearly states a price and clearly directs you to pick up from the store.  There is no clear indication that the store price is not what's shown on the website.  They should change the website to show price at store is $______.  Or perhaps an asterisk stating price shown on website is not the same as in store price.  I saw the website and I drove to the store expecting to pay the price advertised.

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached Mr. [redacted] to address his concerns. After speaking with Mr. [redacted] we contacted the Fresno North Target store and arranged for Mr. [redacted] to return to the store with...

the air mattress. We also contacted our Guest Reporting Center to report his concerns about the odor of the air mattress. They will be reaching out to him. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

I am rejecting this response because:
There was money in the account.It failed because my bank was doing server maintanece.if they (Target) had done what any other retailer would do by letting me know there was a problem and trying the hold again in 24hours this wouldn’t be a problem. They should be giving me back my pre-order because of this.

Thanks for contacting Target on behalf of our guest [redacted].  We’ve attempted to contact our Guest by phone and are currently waiting for a response. We’ll get back to you with our resolution as soon as we receive a response from our guest.  As always, we appreciate the assistance...

you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely,  TarrisGiftCard Operations

Thanks for contacting Target on behalf of our guest [redacted]. I sincerely apologize for the time our guest spent researching the cancelled order. I can only imagine her frustration after receiving a cancellation email with no proper explanation. Target's acknowledgment of an order...

means that the order request has been received, and does not guarantee the order has been accepted or shipped, or that the price or availability of an item has been confirmed. After reviewing her order details, I confirmed the order was cancelled due to a payment failure. Basically, when placing a pre-order, Target sends an authorization hold request to the card issuer. Authorization holds are not actual posted charges. They are temporary and will eventually expire and drop off his account. If at any point during the pre-order process an authorization-hold request fails, Target automatically cancels the order since our guests isn’t charged for the order until the item ships. Once an order is cancelled we no longer have the capability to reinstate them. Since the Xbox One X is no longer available for pre-order, a new order can no longer be placed. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Initial Business Response /* (1000, 5, 2015/09/18) */
Thanks for contacting Target Corporation regarding the experience of our guest, [redacted]. Included, you will find our response to [redacted].
As always, we appreciate the assistance you provide us with our guests. If you have further...

questions or concerns, feel free to contact Target Guest Relations at (800) [redacted] regarding case number: [redacted].
Sincerely,
Harol
Target Corporation
Dear [redacted],
Thanks for contacting Target through the Revdex.com regarding your recent experience with our Return policy.
I understand that you were told that you could return opened airbed within the return window. Please accept my apology for the frustration and inconvenience this situation might have caused you.
Opened airbeds cannot be returned, but may be exchanged for a similar item.
We know the importance of having well-trained team members, and I know it can be frustrating if you receive inconsistent information about our merchandise. That is why I've shared your frustration with our Store Operations team to ensure that such a situation doesn't reoccur.
I contacted our Rocklin Target Store. Our store team members will be more than happy to help you with your situation. Please bring the item and a valid receipt to the Guest Service Desk and ask to speak with the Guest Service Team Leader.
I understand that our apologies may not completely eliminate your frustration, but I hope you will continue shopping with us and that we provide you with the great service that you deserve in the future.
We appreciate your feedback because it helps make Target even better.

Initial Business Response /* (1000, 10, 2016/02/09) */
Thanks for contacting Target on behalf of our guest [redacted].

I know our guest is extremely disappointed with the outcome of her order experience. According to EFW, the item was delivered before the scheduled delivery date. As a...

result, this caused a great deal of frustration, especially, since the shipment was missing once the guest arrived to her home.
Our team members are empowered to assist our guest with the best of their ability. Therefore, it saddens me to hear about the lack of help she received after calling to inform us about her missing shipment.
Upon reviewing her order details, I confirm on 02/05/2016 a replacement Treadmill was requested and is currently being shipped to our guest. According to our shippers, her replacement should arrive by 02/12/2016.
I recognize there are many options on where our guest can shop, and that's why I truly appreciate that she chose to shop with Target. I understand my apologies may not completely eliminate her frustration, but I thank her for sharing her feedback and concerns..
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].
Initial Consumer Rebuttal /* (2000, 12, 2016/02/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After a lot of communication regarding the treadmill I did not receive Target replaced the treadmill and had it redelivered by EFW. I received the treadmill Friday February 12th. Target also upgraded the delivery to 'inside the home, requiring a signature'.
Thank you, Target.

Thanks for contacting Target on behalf of our guest [redacted]. I’m sorry to hear that there was a technical error that occurred on order [redacted], causing it not to be fulfilled. Target’s technical team is aware of the error that occurred and working on finding a solution. [redacted] can...

rest assured knowing that the issue has been resolved and the pending authorization hold has been released. [redacted] will need to contact PayPal for any further questions about the timeframe of the authorization hold. I can’t apologize enough knowing Target has let [redacted] down. I’ve sent [redacted] a $10 Target eGiftCard to her email address. [redacted] should receive the eGiftCard within 4-24 hours which can be used on Target.com or simply print it to use in stores. I know I’m not able to change what she’s already experienced, but I have confidence that if she use the eGiftCard toward a new order she’ll have a much better Target.com experience. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:My issue is not that the shipment time was off and the order came outside of that window, it is that they cancelled my order prior to the original pickup window even starting. I went back to the original confirmation email from the purchase of the item, and it just says that my item will be "arriving in store 9/12." It does not refer to this as an approximation or estimation. Had Target been clear about their policy, I would not have purchased the item for store pickup. The weekend it arrived I was not available to pick it up, but that should not have been an issue because I was given a pickup window when I purchased the item and I was available during that time period.I understand items come in early and late, but common sense would dictate that you should at least have until the original delivery date to get the item.

Initial Business Response /* (1000, 5, 2016/01/08) */
Hello [redacted],
Thanks for contacting Target on behalf of our guest Mr. [redacted].
Included you will find our response to Mr. [redacted]
As always, we appreciate the assistance you provide us with our guests. If you have further...

questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].
Sincerely,
Michelle
The Target Team
www.target.com

Hello Mr. [redacted],
Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience.
Purchases made at Target.com are excluded from the price matching policy, and we're unable to make any adjustments on clearance merchandise. I apologize for any disappointment.
I know this has been a frustrating experience for you. While I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concerns. I've documented your comments and will make them available to our leadership team. Our leadership team will review your comments with our team members to ensure they're providing the best possible service.
We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.
Sincerely,

Michelle
The Target team
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2016/01/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The problem I had with this issue is THEIR website directs the customer to the local store to purchase the item. Had they listed a caveat on the website that the price of $42.70 was not the store price, then that would be fine. They listed the item for sale on the website and then directed the customer to the store to purchase the item. When the website says $42.70 and directs the customer to the local store to purchase, then the customer should have a reasonable expectation that following THEIR directions is the way to make this purchase at THEIR price listed on THEIR page according to THEIR directions. Instead, I get to the store and the item is over $140. The local store management and target customer service all state that they can not price match THEIR own prices, because in the exclusions they do not price match clearance items. I can understand not price matching clearance items with their competitors, but THEIR refusal to match the price on THEIR products in THEIR stores leaves me dumbfounded. So the resolution is that it is IMPOSSIBLE to purchase this product from Target according to THEIR instructions at the advertised price. Target has repeatedly told me that Target.com and the Target store are really two separate entities. If that is the case, then there should be a real separation between the stores and online sales. I'm thinking that profits from Target.com and the Target stores all go to Target Corporation, so I'm not really convinced of the two separate entries gambit. I am convinced that Target really doesn't care, and their response to my complaint is very much a non-response. What is Target doing to fix the disparity between on-line sales and prices when the on-line directions are to purchase the item in the store? Seeing as the store only had ONE of this item, how much money has now been wasted denying a purchase when, from a business perspective, it would have been much better practice to correct the problem by honoring their price and keeping the customer happy? This obviously is NOT an isolated incident, so how many other customers have fallen prey to this scam? In essence, their response to this complaint is very much, "We don't care, Target has a customer base such that your complaint is essentially background noise. Thanks and have a nice day."
Final Business Response /* (4000, 9, 2016/01/12) */
Hello Mr. [redacted],
Thanks for taking the time to share your additional comments with us. Again, I am sorry for the disappointment and frustration this situation might have caused you. I understand you are unable to buy the advertised Braun Shaver Men's Series 3-350cc System online because it is not available and our stores can't honor the price.
We appreciate you bringing this matter to our attention because we work hard to make sure that your store and online experiences are pleasant and efficient.
Since the item is on clearance, our stores can't price match the item. This is excluded from our price matching policy, therefore this price will not be honored. Our site states that prices, promotions, styles and availability may vary by store and online. In addition, you can't order this item online because it is currently out of stock.
At Target, it's all about having what you're shopping for at a great value. With your needs in mind, we'll keep working hard to bring you the unique merchandise that fits your lifestyle.
Thanks for writing.
Harol
Target Guest Relations
www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I would like to thank the Revdex.com for assisting me in addressing this purchase overcharge dispute with Target. The Revdex.com can consider this compliant resolved. I was contact via e-mail on 12/30/2016, by Nancy with Target Guest Relations. She noted that, “as a goodwill gesture”, she would be mailing to me a “$5 GiftCard to invite me back to Target for a better experience”.She stated that the purchase I made was for The Suicide Squad (Blu-ray & DVD & Digital) DPCI 058-37-1623 and not the DVD only DPCI 058-17-2506 which was the sale item advertised in our Dec 18 -24, 2016 weekly circular.While it is possible that I could have incorrectly picked up the wrong item, I strongly doubt this was the case.One of the Target representative with whom I interacted while attempting to return the item on 12/22/16, confirmed that the price of the Suicide Squad (Blu-ray & DVD & Digital) was $19.99.The Target representative with whom I spoke after contacting Target Guest Relations via their 1-800-???-???? telephone number also confirmed that the price of the Suicide Squad (Blu-ray & DVD & Digital) was $19.99.A second, recently released item which I also purchased on 12/21/16 – The Secret Life of Pets (Blu-ray & DVD & Digital) was also $19.99.So, during what should have been a routine purchase I was:* Overcharged* Basically called a liar when attempting to return the item to a Target location that was closer to my residence – as directed by a Target employee at the location where I initially purchased the item.* Basically insinuated to be attempting to engage in illegal activity by the one of the return desk employees* Confirmed to have been overcharged but told that I would not receive reimbursement for the overcharge.* Blamed for the overcharge for supposedly picking up the wrong item (despite having two previous Target employees confirm that I was overcharged)* Treated as though I need to scam a retailer for $5 (thankfully, I do not).It is likely that a “better shopping experience” can be had at another, competing retailer.  I would again like to thank the Revdex.com for helping to resolve this matter.[redacted]