Target Corporation

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. I’m researching the guest’s issue. She has a Customer Service Ticket open. Once I have more information I’ll be reaching out to the guest to provide...

a resolution. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have also received additional information and assistance through their customer service department.

Hello [redacted],   At this time we have no further resolution for the guest and we consider this matter closed.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. We contacted Asurion the vendor for this extended service plan and a check is being issued for the cost of the TV.   As...

always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### with reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I’m very sorry to hear that her Target GiftCard didn’t have a balance when she went to use it. This certainly isn’t the experience I’d like her to have and I appreciate she took the time to bring this to my attention. Target considers...

GiftCards to be like cash so we can only issue a replacement when there is a remaining balance. However, I understand that $300 is a lot of money, which is why I’ve thoroughly researched the GiftCard activity. After my research I did find some discrepancies and have requested a $300 Target eGiftCard be sent to her email address. She should receive it within 4-24 hours. Please keep in mind that the way the GiftCard is issued there is verbiage that mentions it’s for an inconvenience, however, this is the original GiftCard. I’m not able to change the information that is on the email because it’s generated by the system. To ensure that no one is able to access her Target.com account, I recommend that she reset her password. Also, it’s a good idea to use unique user names and passwords on each website where she’s created an account. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am very pleased with Target's attitude toward my complaint and their willingness to make it right.I will continue to be a avid Target shopper. Thanks

I am rejecting this response because:Target seems to put the Onus on ME to deliver to a USPS facility. I require the material picked up where it was delivered, which was an option given to customers This just continues the horrible customer service

Thanks for contacting us on behalf of our guest [redacted] and his issue with not receiving a refund for several orders that didn’t ship.I’m sorry for all of the added frustration and time that he has spent to get refunded for several orders that didn’t actually ship.  He has been issued...

Target.com electronic GiftCard refunds for all three orders in the amount of $835.96 each on 12/12/2016.  The refunds were sent to the email address he used to place the orders and should arrive within 24 hours.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:To target,My Email addresses are valid. You can try to resend them now.If you like, you can send these to my address[redacted] Columbia MO, 65201. Thanks!

Initial Business Response /* (1000, 5, 2015/06/09) */
hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted].

Upon receipt of your contact, we reached our guest to address their concerns. Guest has been assisted with an exchange for a new iPhone 6 but another local...

Target store. All of the guest's comments and feedback shared with the Danver's Store Leadership team for further review and coaching.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Nancy.
The Target Team
www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   When PayPal is used as the payment method, our policy is to issue a refund in the form of a Target GiftCard. This policy is advised during the checkout process when the payment tender PayPal is selected.   Since she...

never received the ear thermometer and scale, I went ahead and moved the funds from the Target GiftCards to her PayPal account. Because the funds were moved back to her PayPal account, the guest is unable to keep the Target GiftCards.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Dear Ms. [redacted]:I discussed this matter with Amy. She seems to be a professional and had shown a genuine desire to resolve the issue to find an amicable resolution. Before closing this case, I’d like to know what exact information I provided Amy over the phone or in my complaint she found inaccurate. Thank you,[redacted]

I am rejecting this response because:First and foremost I would like an apology from the company, which I did not receive. I feel someone from target should have personally caked me about this matter. Second, I stated I felt like I should receive a refund for this item, not just the 15% off that was PREGNANT ADVERTISED. Thirdly, I want disciplinary action for both of the target associates that flat out lied to me. I have the transcript from the first person over chat who lied and I'm sure target can pull up the recording of the phone call with the supervisor who lied. Target and their employees should not get off scot-free by giving me the 15% that I was entitled to.

Thanks for contacting Target on behalf of our guest [redacted].  I’m sorry to hear [redacted] didn’t accept our answer. We apologize that there was difficulty locating an updated version of this disclaimer when [redacted] called us. All of our updated terms, conditions, and disclaimers for Target Stores and Target.com can be located at help.target.com/help. Target reserves the right to change or update information on our GiftCard disclaimer at any time without prior notice. [redacted] can visit us in-store to combine her GiftCards to use online at Target.com or in-store. Target considers this matter closed, and no further action is needed.               As always, I appreciate the assistance you provide us with our guests.

Thanks for contacting Target on behalf of our guest [redacted].   I understand that Miss. [redacted] was excited to take advantage of a great promotion we were running in November 2016, but was upset to find that her plus-sized items didn’t qualify. Plus-sizes are never excluded from our...

promotions, but specific items may not always be eligible. Miss. [redacted]’s order didn’t qualify because the specific items she ordered were not eligible for the promotion in that size. Despite this, our team members were happy to make a onetime exception for our guest.   When the items arrived, they were in poor condition and I see that Miss. [redacted] attempted to reach out to us about this issue via Facebook. I apologize that Miss. [redacted]’s post on Facebook was missed. We do our best to respond to guest concerns via social media, but per our Target.com help pages, we always recommend that guests call us directly at ###-###-#### or use the chat feature to receive a prompt response and resolution.   Because Miss. [redacted] returned the items to our store for refunds or store exchanges on 12/2 and 12/6, our Target.com team members were not able to assist when she emailed on 1/18. If Miss. [redacted] has questions or concerns regarding the items she received in exchange at the store, she will need to speak with Guest Relations at ###-###-#### for follow-up. Target.com is no longer able to assist with this issue as the full order has been returned in store.   We never want our guests to feel like they need to contend with damaged merchandise on their own and in the future, if Miss. [redacted] finds herself in a similar situation, we recommend that she call us directly and immediately so that we can best assist.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Rachel Target.com Executive Offices www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest J.A. [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. Because Mr. [redacted] is outside the return policy we provided the limited manufacturer warranty information. The manufacturer...

Samsung ([redacted] or ###-###-#### provided a ticket number of [redacted]6 for Mr. [redacted] but needed more information from the phone and the carrier. Since this is a TracFone we also provided the link https://www.tracfone.com/includes/content/popup/terms_conditions.jsp  and the website, tracfone.com for contact options besides technical support at ###-###-#### to assist with resolving the phone issue.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at 800-[redacted] and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Initial Business Response /* (1000, 5, 2015/06/30) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address her concerns.

I'm sorry to hear that she didn't receive her refund for both wristlets.
Our return center...

did receive her return but didn't finish processing it until June. Sometimes they get so many items that they get backed up, especially for special collections. Lilly Pulitzer was a special collection which had a shortened return window of 14 days. I want all of our guests to receive timely refunds and I'm sorry this wasn't the case.
Our return center did open her return package and only one wristlet was inside so that's why she was refunded for one and not two.
At this time Target won't be issuing a refund of $18.17 for the second wristlet.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response because there were two items in that package as I said, and target is mistaken. I know I put in both items, I very carefully packaged the items and I do not have the second one in my possession as I sent them to target. This is not the first time they made a mistake on my orders, three times in the past when I placed orders from target for multiples of the same item they only sent one. Now they made a mistake on the return side. My return window according to target website was until June, I had the dates ok. If they were not ok I would not have been able to print a return label. Target red card holders have an extra 30 days to return so I was within my return window, and I sent back both wristlets. I am disappointed target does not admit they made a mistake and makes me pay for their mistake. I will probably not order online anymore from target and certainly not return more than one item per package if I return anything I buy to insure I have "proof" of returning each item individually since target seems to not trust their customers. Thanks

I am rejecting this response because:
Clearly you can see by the photo the pillow I received VS. the one I ordered . If Target did their research (hence chat) they would see their representative suggested I reorder the pillow! Target is taking no responsibility to rectify their faulty shipping errors by the manufacturers they use. I am so disappointed with their lack of customer service.

Revdex.com:
Although the issue has yet to be resolved, still dealing with redcard, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thanks for reaching back out to us for clarification on why [redacted]’s orders were cancelled.   Target reserves the right to prohibit purchases of any merchandise to resellers.  Target grants a limited license to access and make personal use of the Site and the Content for noncommercial purposes only.  However, we invite her to shop the great selection of items available in her local Target store. Thanks for getting in touch.  I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.