Target Corporation

Thanks for contacting Target on behalf of our guest [redacted].   I’m very sorry to hear that her Target GiftCard was used without her permission. Target takes these things seriously so I appreciate that she brought this to my attention.   Shopping and preparing for the arrival of a new...

baby is supposed to be fun, so I apologize if this experience caused her any frustration.   After reviewing the transaction history I’ve requested a replacement Target GiftCard in the amount of $163.85 be mailed to the address: [redacted] Fuquay Varina, NC 27526. The GiftCard will be processed tomorrow and should arrive within 7-10 business days.   Target considers GiftCards to be like cash and the GiftCard had been used in full, so our team members were following our policy when they said there wasn’t anything they could do.   Rest assured, Target.com is a secure place to shop and store GiftCards. Our online security system was never compromised, the payment information in the stores was but that has been fully resolved.   Going forward, to ensure that no one is able to access her Target.com account, I recommend that [redacted] reset her email and Target.com account password. Also, it’s a good idea to use unique user names and passwords on each website where a shopping account is created.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I’m sorry to hear that [redacted] felt that his experience didn’t matter to me. I can assure you that’s certainly not the case. While his experience isn’t what I’d hoped it would be, I do appreciate that he shared the specific details of what happened. Our senior leadership team will certainly evaluate what can be done different moving forward to prevent a situation like this from occurring again in the future. Vince had offered to provide [redacted] with two $5 Target GiftCards, but this was for the promotions. It wasn’t in addition to what wasn’t being issued on his order. I can’t apologize enough knowing Target has let him down. I’ve sent him a $10 Target eGiftCard to his email address. He should receive the eGiftCard within 4-24 hours which can be used on Target.com or simply print it to use in stores. I know I’m not able to change what he’s already experienced, but I have confidence that if he uses the eGiftCard toward a new order he’ll have a much better Target.com experience.   Target considers this matter closed as there are no other options for this situation.

I am rejecting this response because:
The business should offer some form of restitution for my time / travel / temp hold of funds for their acknowledged mistake.  The terms and conditions are understood, but were not just talking about a incorrect listing, I was inconvenienced by their mistake and what appears intentional effort to sell a vaguely listed item (didn't specify version, but were able to say this item was regular $699?) and also created a false impression of a good deal showing this was "29% off".  Since they were not selling the correct version, this advertisement created a false impulse to buy and that is worse than just simply mis-listing a feature, it seems more like an intent to try and sell an outdated item they hoped the customer would overlook.Something like a $25 gift card or anything more than a ridiculous reference to their T's and C's should be offered if they have any knowledge of customer relations.  Hopefully the same will happen to them so they can learn how to retain customers.  Maybe its good this happened, I can have one less credit account closing this one and inform others so they take their holiday shopping elsewhere.

Thanks for contacting Target on behalf of our guest [redacted].   I sincerely apologize for any delay [redacted] has experienced with the fulfillment of his order [redacted]. Due to a technical issue, this item is unable to fulfill and will remain in backordered status indefinitely until...

cancelled. I’ve submitted a ticket for this issue with our technical team for further review. The good news is that Target only charges for items once they’ve shipped; once the item is cancelled, any holds [redacted] may be seeing on his payment method will drop off and he will not be charged.   Because this item is currently discontinued both in stores and online, I’m unable to assist [redacted] with his desired resolution. However, I’ve issued a GiftCard for $25 to his email address, which encompasses the value of the promotion he would have received on this item. I’d love to invite [redacted] back to place a new order for a similar item online, using this GiftCard to ensure he still receives the promotion he deserves.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,   Rachel Target.com Executive Offices www.target.com

I am rejecting this response because:This response does not address the actual issue at hand: that Target's website is obscenely slow to update information, and as a result customer time is wasted.

Thanks for contacting Target on behalf of [redacted].  We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Target reserves the right to prohibit purchases of...

any merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.   As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely, Target.com Guest Services  www.target.com

Thanks for keeping us informed as to the status of this case for [redacted].The L.O.L Big Surprise doll was certainly one of the hot toys this season.  This toy sold out quickly which is why his order was cancelled.  Select stores did receive an additional small supply but they weren’t eligible for shipping or as a pick-up in store order.  Although there’s no way to undo the experience he has had, I do sincerely apologize for the disappointment it brought him this holiday season.  I appreciate the time he took to share his additional concerns and comments.  I’ve shared them with our senior leadership team so that we can continue to improve our processes.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, PaulineTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of [redacted].  I am unable to locate this order records with the information he provided.  The email address and order number he lists in this complaint are not associated with any Target.com orders.  Please advise if you have additional...

information to properly search the guest.  Sincerely, Target.com Guest Services  www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   When a guest submits an order through a registry, there is an option during checkout to change the address to their own. If the guest does not select to change the address, it is automatically sent to the registered guest. ...

  Both tracking numbers for the order show that USPS delivered one package on 06/15 and one on 06/17.   Since the registered guest never received them and I’m unable to change the address for a replacement order, I refunded the guest. In order to refund her, I must first create a return so she can disregard any emails she might receive advising her how to return the items. Her refund of $50.88 should post back to her Visa card within 5-7 business days.     As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Hello [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-####...

and reference case number [redacted]. Sincerely, NancyThe Target Teamwww.target.com  Hello [redacted], Thanks for contacting Target through the Revdex.com regarding your recent return experience. Please accept my sincere apology for any frustration. I understand you purchased an ARRIS SURFboard 8X Cable Modem with WiFi on June 26, 2017 that you describe as broken. I’m sorry we weren’t able to connect by phone. I want you to have all the information needed for options available to you. It sounds like there wasn’t a receipt present. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange. We can also attempt to look up the receipt for your purchase. Bring the item and your driver’s license and the method of payment used to Guest Services within the return window allowed for that item. For all return policy questions check out our full policy at www.target.com/returns.  The manufacturer is Arris Solutions Inc. and customer service options are available on www.arris.com. It looks like the item you purchased has a two year manufacture warranty. I was told by the Arris Solutions team they should be able to assist with the serial number from the item. We appreciate you letting us review your experience. Sincerely, NancyThe Target team www.target.com

Thanks for contacting Target on behalf of [redacted] We reached our guest to address their concerns. We advised her to change her password as we were able to confirm that the user of the gift cards already had her username and password in their possession, and her credentials are...

unsafe.  This is likely because the guest used the same credentials across multiple sites, and one of those sites might have compromised or sold her log in information. As a courtesy we’ve requested two replacement Target GiftCards be mailed to her for $100 each. She will be notified via email once the gift cards ship. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].Sincerely, GiftCard Operations

Thanks for contacting Target on behalf of our guest [redacted]. I’m sorry to hear about the disappointment our guest felt after finding out the Power Beat Headphones wasn’t on sale for $59.98. We try our best to keep our website as accurate as possible. We may experience lags in uploading updates...

throughout the site. After reviewing the product in question, I confirmed the sale price was truly $99.99. As of today, I verified Power Beat Headphones are no longer on sale for $99.99.  I understand this isn’t the resolution our guest was looking for but thank her for taking the time to share her feedback and experience. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting us on behalf of our guest [redacted]. I’m sorry to hear about the disappointment this online experience caused our guest. I realize the pricing on Target.com changes once the item was placed into the shopping cart. This normally happens when the sale price of an item has...

changed or is no longer available. We try to keep our website as accurate as possible but we may experience lags in uploading updates throughout the site. With that being said, the price provided during checkout is the accurate price. Since this is a busy time of the year, we’ve offered several different promotions for this same item. I realize he wasn’t able to take advantage of the previous sales but all promotions are only valid during the time-frame advertised. Currently, the Power-Beat Earphones are $159.99 and the purchase comes with a $25 Target GiftCard. I appreciate the time he’s taken to share his concerns and I’m sorry we’re unable to provide the resolution he’s looking for. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted].It’s disappointing to hear about the poor experience she encountered when an item was cancelled from her order. Once a payment has been provided to an online order, the funds are held until the item ships or has been delivered. When the...

Nivea Lip Balm was cancelled, a release to remove the hold was issued to the card issuer, which can take up to 7 business days to remove. Since, the Camille Rose Super Foods Vitamin was already in the shipping process, systematically, the item couldn’t be cancelled until the shipment was received to the local Target store.However, I’m pleased to confirm that the entire order has been cancelled and the hold was finally removed. I realize our guest doesn’t want any compensation because she has decided to no longer shop at Target. The feedback provided is extremely appreciated and has been shared with our senior leaders, because we’re always trying to find new ways to better our guests’ experiences.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

I appreciate the time [redacted] has taken to share her additional feedback and concerns. The pending authorization amount for $22.86 [redacted] is seeing on her bank statement is the initial authorization charge from her order during the checkout process online before any discounts had been applied to her order. Normally, pending authorizations take up to 7 days to fall of the accounts.  This should happen by Friday, 8/12/16 by Midnight.  [redacted] may contact her bank for any further concerns. As it turns out we aren't able to offer any other options for this situation. Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:
First, there is a picture of the first phone call I made to target about this issue attached. I have also made dozens more phone calls and the issue was never resolved. Still this response does not address my issue rather it just is about something that has nothing to do with the current problem. I have not been refunded for the iPad mini [redacted]. Also my complaint requests that a corporate manager call me, that has not been done and This issue is not resolved until I receive that call. A $20 gift card is not suffice compensation for this matter as I also have not been refunded for the order. If you re read everything I wrote the issue will be easier for you to understand.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you very much for the quick resolution. Also thank you to Target for further reviewing the situation. I am very pleased.

Thanks for contacting Target regarding the experience of our guest [redacted]. I have attempted to reach [redacted] by phone this morning around 9:45 AM CST, and was able to leave a voicemail.   The replacement treadmill was ordered on 6/27/16.  Based on the information I have received from Jasmine at our shipping company EFW, [redacted] can expect to receive a call between 7/1/16 and 7/5/16 to schedule delivery.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. Open music, movies, video games and software cannot be returned, but may be exchanged at the store tor the same title, for the...

same or different gaming platform. Target.com return policy can be viewed on www.target.com/returns.   Mr. [redacted] advised he did resolve with a second return at another location. However Mr. [redacted]’s experience was shared with our Peoria SW Store Leadership team for further review and follow up to help us improve.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]   Sincerely,   Nancy The Target Team www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was able to purchase the Southwest gift cards in store. I'm surprised that nobody I spoke to at Target (3 customer service representatives) told me that this was a solution, as that's all I was searching for. Thanks for your help.