Target Corporation

I am rejecting this response because: I have been reached by Target Corporation the other day explaining why they could not full fill their policy and wished me have a good shopping experience in the future.  I appreciate their effort but I have to reject it. First, she told me target will not price match on clearance product. However, they cannot provide anything to support that, while all the proof of price I have saying nothing about on sale or clearance.  When I asked about how did she get that information. She told me it’s from the manager’s word. So, I asked, you would rather believe the manager’s word rather than the customer’s proof in hand. She said, that’s right, it’s the company policy. So, it will be convenient for the store manager to refuse any customer’s price match request by saying it is on clearance, since he would not need to provide anything to support that, which means the manager’s word is above the company policy. My case is the manager even didn’t bother to tell me that it was an on clearance product.  He just rudely asked me to leave, even when I offer to buy the product in full price. After I file the complaint, now he told the reason why they will not do the match. For a big company, Target didn’t behave like one. So, in a word, store manager has right to choose to do the price match. The policy is for show, they didn’t mean it.  For the reason above, I choose to reject it.

Initial Business Response /* (1000, 5, 2015/07/03) */
Thank you for contacting Target Corporation regarding the experience of our guest, [redacted]. Included you will find our response to Mr. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further...

questions or concerns, feel free to contact Target Guest Relations at (800) [redacted] and provide reference number: 04953644.
Sincerely,
Elizabeth
Target Corporation
Dear [redacted],
Thanks for contacting Target through the Revdex.com regarding your recent experience with the Mobile Kiosk at Sheridan Target store. I'm sorry for any frustration and inconvenience this has caused you.
After speaking with you, I contacted the team members at the Mobile Kiosk at the store. They explained that there is nothing we can do to assist you, as you signed the contract for the upgrade and the warranty. They explained that for the warranty, you have to read the screen, enter your credit card number and sign it. They advised that you did these things and were handed the contract paperwork. As was previously explained to you by the team members and the District Manager, we will not be able to offer you the resolution you're looking for.
Also, all items purchased with a carrier contract at a Target store, including contract cell phones, must be returned/exchanged within 14 days and may be subject to early termination fees per carrier contract. This information can be found on your receipt and agreement.
As I explained to you on the phone, I'm sending you a Target GiftCard as a one-time goodwill gesture for the phone that fell on the carpet. I understand that our apologies may not completely eliminate your frustration, but I hope you will continue shopping with us and that we provide you with the great service that you deserve in the future.
Sincerely,
Elizabeth
Target Corporation

Thanks for contacting Target on behalf of our guest [redacted].   I reached out to Mrs. [redacted] over the phone to speak with her further about her issue and to better understand her needs. I’m excited to say that a replacement item is being sent to Mrs. [redacted] and she’s welcome to keep the GiftCards that she’s already received. I hope that these GiftCards will help support her family during their move by allowing for any additional purchases they might need to make.   I look forward to Mrs. [redacted] finally having the glider that she’s been waiting for, and I appreciate her patience and understanding with this situation.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,   Rachel Target.com Executive Offices www.target.com

Hello Maureen,Thanks for contacting Target on behalf of our guest Victor [redacted]. Included please find our additional response to this guest. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)440-0680 and reference case number 12858985.Sincerely,AmyThe Target Teamwww.target.comDear Victor,Thanks for contacting Target through the Revdex.com with your additional concerns.I attempted to contact you by phone yesterday, but was unable to reach you. I’m following up with this email to address your concerns. Please accept my sincere apology for any frustration you experienced. As previously discussed the carrier information located on the advertisement applies to the $0 down offer and not for the Target GiftCard offer. The information for the Target GiftCard states that not all carriers or plans will receive a GiftCard. Again I am sorry for any confusion. I’ve shared your concerns with our Mobile Kiosk team for future consideration.Sincerely,AmyThe Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I’m very sorry to hear that they didn’t receive the T-Mobile digital gift card within the expected time frame. That’s certainly disappointing and I appreciate the time they took to bring this to my attention. They guest is...

correct, on Target’s website it does state that digital gift cards usually arrive within four hours. Once an order is placed the order is immediately released for processing and fulfillment. Target has a partnership with a third party who fulfills any specialty gift card, like iTunes, T-Mobile, Disney, etc. and they do their best to ensure the cards are delivered within that time frame. I confirmed that their T-Mobile gift card was issued and delivered to their email address on 04/14/16 at 7:46pm. I’ll certainly share the guest’s comments and frustration regarding the missed delivery time frame to ensure that our partners are mindful of the delivery time. Unfortunately, Target won’t be issuing any sort of refund or store credit because, “eCards cannot be returned or redeemed for cash or credit except where required by law” and this information can be found on the item details page. I’ve attached a screenshot of this information for their reference and it also has directions on how to access the eCard if they didn’t receive the link. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I appreciate the additional information that the guest provided.   The breakdown of her invoice is as follows:   $127.49 before any discounts and taxes -$12.75 10% off -$3.37 5% REDcard discount $119.17 after discounts and taxes   Based on the invoice for the above order, the guest received the full 10% off for her order. However, there is a discrepancy with the 5% REDcard discount that was provided. The guest has already been refunded for the difference and she should’ve received the $3.00 back to her REDcard MasterCard by now.   I’ve shared her experience on both orders with my technical team. They will look further into, and explain, why the 5% off wasn’t calculated correctly. While doing this, they’ll ensure that this wasn’t a known issue nor an ongoing issue.   I appreciate the time that she took to share her concerns. Have a great weekend!  JennaTarget.com Executive Officeswww.target.com

I appreciate the guest bringing this to my attention.   I was able to see an error with the refund but no worries, I was able to reprocess it without any troubles. She should receive an email shortly for each order regarding the refund.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. [redacted]Target.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].  I'm sorry to hear about the experience [redacted] went through trying to resolve his Target GiftCard issue. We were able to determine that Target should have refunded the unrecognized orders [redacted] had called out. We have taken...

the necessary steps to resolve [redacted]'s complaint. No further follow up is required.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because: Target said the in-store advertising was to highlight a promotion in a printed advertising circular. However, the in-store display (picture attached) did not reference the circular not did it reference the terms found ONLY in the circular (minimum purchase of three items). The display simply said "free target gift card with purchase." Any shopper of any intelligence level would read the in-store display to mean that a purchase of the item (one item) would mean they get a target gift card. Target's response seems to indicate that it intends to continue the advertising practices - a practice not seen by its competitors in the area (Costco, BJs, grocery stores who all are clear on the terms) nor seen by its online competitors such as Amazon.

I am rejecting this response because: the attached emails clearly show Target telling me this item potentially may not be received on time. I thought the ps4 cards were delivered in the mall. I woke up to an e-mail showing item delayed and with limited time of black Friday sales, we bought 3 more cards that are also non-refundable. If these cards were e cards, WHY would they even be delayed? I want a refund OR a gift card to Target to compensate for the loss of double purchasing these cards.

Hello,I believe there must be a misunderstanding. the cards purchased by this guest at Publix were not used on Target.com to purchase new GCs,  They were redeemed in stores.  Additionally, Target.com does not allow any of their GiftCards to be returned, let alone for cash.  Again, we are sorry to hear that [redacted] fell victim to a scammer.  We have sent this guest replacement GiftCards per our policy.  We cannot issue a refund, as we did not collect the funds, the cards were bought by this guest at a Publix Super Market.  Not at a Target.  We consider this case resolved.  This guest did not patronage Target for the purchase, they willingly (albeit under duress and false pretenses) bought and shared GiftCard numbers with a phone scammer.  Target did not have a role in any of these events. Thanks,Cara GiftCard Operations

Hello, Thanks for contacting us on behalf of [redacted].  During research, we uncovered complaints and orders under additional name(s), and we are requesting additional time to fully investigate.   Thanks,CaraTarget.com Guest ServicesTarget.com

I’m sorry to hear Syl hasn’t received the eGiftCard refund.  The notification and eGiftCard refund of $270 should be received within 4-24 hours. Please let us know if it is not received within that time frame.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target GiftCards [redacted].   Sincerely,   GiftCard Operations Case [redacted]

Thanks for contacting Target on behalf of our guest [redacted].   GiftCards are non-refundable via online, but can be returned in the store if a valid receipt/packing slip is provided. I understand that the GiftCard arrived later than expected. On 12/21 Mr. [redacted] was issued a...

refund in the amount of $180.00 back to his Visa. I apologize for the inconvenience of having to call us multiple times.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Morgan Target.com Executive Offices

Thanks for contacting Target on behalf of our guest [redacted].   This is certainly not the type of experience we want to provide our guests, please accept my sincere apologies. [redacted] spoke to our team member on 10/16 and was issued a refund in the amount of $198.27 back to her REDcard. The...

refund can take 5-7 days. One item was missed and I issued a refund today, 10/20/2016, for the amount of $36.20. Again, the refund will be processed in 5-7 days.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Hello Maureen,   Thanks for contacting Target on behalf of our guest [redacted]    Upon receipt of your contact, we reached our guest to address their concerns. Apologized for any misinformation provided to guest about Target’s price matching policy. Offered to discuss the full...

policy and experience over the phone. Because guest doesn’t have a personal phone at this time sent link to full price match policy by email. When guest provides the store location of visit we’ll follow up with coaching of team member to be sure correct information is being provided.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. We provided information about the gift card trade in program that is available at Target stores with mobile kiosks. We always...

want our team members to be knowledgeable and we are following up with coaching with team members at the stores Ms. [redacted] mentioned visiting. I have also shared Ms. [redacted]’s experience with our Target.com team to review stores listed on Target.com as participating in the program.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted].  I understand this has been a poor experience for Mrs. [redacted]. This is the first order she has placed with us and I’m so sorry we’ve let her down. For her experience, I’ve sent a $10 GiftCard to her email address as a...

gesture of goodwill. I’d love to invite her back for the kind of online experience she truly deserves as a Target guest.We apologize for any confusion with the cancellation request on this order due to the shipping delay. Cancellations can only be requested once an order is placed, never guaranteed. A request for cancellation was put in on 10/25/16 for the guest at the time of her call. On 11/11/16 it was confirmed the items could not ship out and the order cancelled. Mrs. [redacted] will have since received an email notification concerning this.As is stated on the Order Update document, which the guest has attached to this case, Target does not charge for items until they ship. What Mrs. [redacted] is seeing is an authorization hold, not a charge. We informed PayPal to release this authorization hold the same day the items cancelled, and it is up to PayPal to remove the hold from her account. I see that the current authorization hold PayPal has on Mrs. [redacted]’ account expires 12/06/16. Our guest may contact PayPal Customer Service at ###-###-#### or use the Contact Us option at www.paypal.com to find out if the hold can be removed sooner than the expiration date.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-####...

and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com    Hello [redacted],    Thanks for contacting Target through the Revdex.com regarding your recent experience. I’m sorry for any confusion with redeeming your promotional GiftCards. We think promotional GiftCards received with purchases is a great way to save.   The pharmacy in your local Fayetteville store is owned and run by CVS. Prescriptions and services like flu shots are separate transactions from purchasing Target store merchandise. So any promotional GiftCard received from a flu shot service could be used same visit for merchandise.   The Target Leader on Duty was correct with the information provided and I’m sorry for any frustration. Should you ever have questions concerns with merchandise, services, advertisements or anything else our Guest Relations team is always available to help at ###-###-####.   We never want you to contact Target and not have your phone call answered in a timely manner. I hope the information will help us serve you better in the future.   Sincerely,   Nancy The Target team www.target.com

I am rejecting this response because:
The gift card was bought in store at Target Tempe NE.Attach are the receipts.