Target Corporation

Thanks for contacting Target regarding the security concerns of our guest [redacted].I see that she recently called in and spoke with one of our escalation specialists who was able to help her with her concerns.  They were able to cancel her order, place a new order and provided a discount...

to match the price of her original order and they were able to help her with Target.com account concerns.  I’m so glad to see that our team member was able to help her with her concerns.I’m so sorry that she was made to feel that she wasn’t taken seriously when she called in to discuss this issue.  I certainly understand her concerns and I want to assure her that guest security is a top concern for Target.com and we are in the process of correcting this issue.  It is a known issue that has affected very few orders.  In the meantime, I’ve taken the additional step to submit her order information to team that will take a look and see what has happened.  I will also share her comments and experience directly with our Senior Leadership Team.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:
I thank you for your response, even though another order was placed on 12/26/17 it seems that it is going the same direction as with the previous order.  I have not even received any email about the package being shipped and it is supposed to be ready to be picked up tomorrow and there has not been any changes on the order since 12/27/17, I have been checking online everyday and I must say I am very displeased with the way how the situation was handled. Although a discount was given was given based off the price you currently had online and not based on the price that I paid on the previous order.   Can you track the package and guarantee that it was indeed shipped already? I have continue having communication with Joe at the store where it is supposed to be shipped to and nothing has come in as of  yet? Will the item arrive?  I had never had such a bad experience and the fact that Christmas was ruined for my daughter and she still has not received her present is very sad.

I am rejecting this response because:
This is a clear scripted response that does not intend on rectifying the situation or making up for the inconvenience I, the consumer, has experienced. The Supervisor's behavior was abhorrent, and based on Target's weak response and I can foretell that kind of unacceptable behavior from Target will continue. Target has now way of proving that authorizations "fell" of my banking statement as they have no access to said statement. If there were small claims case filed against Target for those charges then I would be able to prove in court that those authorizations were upheld with my bank resulting in the overdraft fees. Once again, I am rejecting Target's very vain and apathetic. response.

Thanks for contacting Target on behalf of our guest [redacted]. I understand Mr. [redacted] contacted us repeatedly in pursuit of a price match and was disappointed that our team members declined to honor the request without providing him with a satisfactory reason. The product is no longer...

being sold by Amazon at the price Mr. [redacted] is citing; because of this, I am unable to either recreate the situation or better understand what our team members may have been seeing at the time. I reviewed the image files that Mr. [redacted] has provided us. Although it is not in our policy to price match to previous promotions, I understand that this is something of a unique situation. As a one-time courtesy to Mr. [redacted], I have issued a GiftCard of $45.57 per the disputed amount requested to the mailing address listed in the Consumer Information section. Please instruct our guest to allow 10 – 12 business days for the GiftCard to arrive.I welcome Mr. [redacted] to shop with us online or in stores and am confident he will have the kind of service experience he deserves as a Target guest. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

I am rejecting this response because: Fed Ex never delivered my package. I have a voice mail message saying that they were unable to find and retrieve the package. It was never delivered so this response is a lie. I am the one who went up and down my block trying to figure out where my package was and took to social media to find it myself. I had to find it! Fed Ex did NOT! It was NEVER delivered by Fed Ex so whoever told you that was not honest. I told Fed Ex not to contact me anymore because they had closed the case as missing. After many attempt to let target know this I am completely done with ever shopping with this company again. Target has very bad business and customer service practices. If I were president of this company I would be outraged by the lies told and how many unhappy customers walk away. Sending me a $5 gift card is a ridiculous way to make up for what I have had to do in order to find my own package from my neighbors. Maybe you better check again with Fed Ex and ask to speak specifically to whomever said they delivered it because they did not. A customer should never have to walk up and down their street asking their neighbors if a package was delivered to them by mistake nor should they have to publicly post on social media, this was a job for target and Fed Ex.

Thanks for contacting Target on behalf of our guest [redacted] and her concerns regarding a refund for items she didn’t receive. In reviewing her order, I do see that two refunds in the amounts of $124.92 and $4.48 were issued on 12/22/2017.  The refunds were issued in the form of an...

electronic Target GiftCard and both of these GiftCards have since been redeemed.  I apologize for the length of time it took for her to receive her refunds for the items she didn’t receive. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, PaulineTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I refunded the guest back to their PayPal account on 10/28/2016 in the amount of $676.55. The guest should receive a notification from PayPal once the refund has posted to their account. At this time we have no further resolution...

for the guest and we consider this matter closed. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].   Please accept my sincere apologizes for the frustration that Mr. [redacted] had when receiving his order. Unfortunately, our website was incorrect. The price of $4.00 was for one storage box and our website has been updated. Target...

reserves the right to change/update our website when needed. As a onetime exception, I have issued Mr. [redacted] a $30 eGiftCard to purchase the remaining 7 storage boxes that he was expecting. He should receive that within the next 4-24 hours.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Morgan Target.com Executive Offices

Thanks for contacting Target on behalf of our guest [redacted].   I can only imagine how frustrating it must’ve been when she looked at her total and noticed that she wasn’t receiving her full discount.   Some of our promotions like the one that she is referring is an ‘up to percentage...

off’. For example, our current furniture sale is’ up to 30% off’ and her Smyrna Mid Century Modern Settee Bench is 5% off. The exact discount is shown under the price of the listed item.   I’m sorry for any confusion that this may have caused. I have shared her experience with our online team to review further and make any clarifications if needed.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because:
At least now I have an actual response.  I purchased an item and was sent the wrong one.  Rather than fight for a return, I allowed the seller to send a replacement.  After repeated delays, I purchased the item again from a different merchant.  Then I took the replacement back to Target.  And now it appears, the seller used a stolen card to fund the replacement.  Or didn't and simply filed a fraudulent dispute.  In any case, Target has the merchandise and the thief has my money.  In addition, Target has all of the time I spent trying to get the courtesy of a response.  That's the real problem here.  I can understand the actions Target took, even though they protect the company at my expense.  What I can't understand is why nobody in the organization could provide me with this answer before I filed a Revdex.com complaint.  Call after call, no response.  All I received is misdirection, direct lies and stalling.  I was treated like a criminal I suppose.  I was treated like I was in on the scam, not a victim of it.The money that the thief, and now Target, took is immaterial to me.  But the lack of courtesy and the disrespectful treatment is not.  I realize nobody at Target actually cares, but the time it takes me to write this is a small fraction of the time I've already invested.  I've now been stolen from twice.  And that's not counting the time you allowed your IT department to divulge my personal information during an easily preventable hack.Shame on you.

I am rejecting this response because:
I've worked in retail for years,  including phone centers, again I was not notified of a problem,  and it takes one person to do the right thing and contact a buyer or a system programmer to fix the issue,  target repeatedly fails to provide an a answer as to 1 - why wasn't I notified and 2 - why their system is so horrid that they can't fix a simple customer service issue,  because I'm sure I'm not an isolated case.. I want a fix,  not excuses

Thanks for contacting Target on behalf of our guest [redacted]. As she’s mentioned, our guest has previously contacted Target and her contact is being handled by our Executive Offices. I’ve spoken directly to [redacted] and have provided her with a resolution by phone on 06/06/2016. In addition,...

I’ve provided her with my direct line and have encouraged her to contact me directly with any additional questions and/or concerns she may have. Hearing about [redacted]’s experience is important in helping us make sure her experience doesn’t happen again and I truly appreciate the time she’s taken to bring this matter to our attention. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. I understand that Ms. [redacted] is serving our country overseas and is encountering shipping and payment limitations due to her international APO address; I sincerely apologize for the inconvenience of this...

situation. Shipping restrictions are found on all item description pages on Target.com under the tab ‘shipping & returns’. Items that aren’t eligible to ship to PO Boxes or to APO/FPO addresses will be marked as such in the shipping details. Many items on Target.com are unable to ship to PO Boxes.As mentioned by another team member, Ms. [redacted] could rely on her family to purchase her desired products within the US by using the GiftCards and then ship it to her themselves. Alternately, if Ms. [redacted]’s family would be willing to send her a Visa, Mastercard or American Express financial product, Ms. [redacted] could then use that form of payment on the Target international website and place her order directly to her physical address in Germany. Physical Target GiftCards can be returned in store with a receipt if unused. If Ms. [redacted]’s mother has a receipt, she may be able to return the GiftCards for a refund and purchase a Visa, Mastercard or American Express financial product instead. Target Mobile GiftCards and Target eGiftCards purchased on Target.com cannot be returned or redeemed for cash or credit except where required by law.Although I’m unable to assist with Ms. [redacted]’s requested resolutions, I understand that this is a difficult situation for her and I appreciate her feedback on ways we could improve this experience for our service members. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks reaching out to us regarding the concerns of our guest [redacted] and her recent experience trying to purchase the Hot Wheels Ultimate Garage Set.I apologize that Target.com didn't have enough inventory to fulfill her order.  I know how disappointing this is, especially during the...

busy Holiday season.  Target works hard to make sure we have the products our guests wants.  Sometimes sales of a particular item exceed our expectations, even when our buyers do their best to anticipate inventory.I understand that because the item wasn't available to ship, she tried to order it for in-store pickup since her store showed they had the item in stock.  Our buy online pick up in store feature has quantity thresholds that differ by each item; when an item goes below its set threshold, the pickup in store option will not be available for that item.  This is set up so that the stores will have merchandise available for guests who to choose to shop in our stores.  This is also why she was unable to place an in store order for the item, since there was only one left.  When she went to the store, she was further disappointed because they wouldn't match the lower price of $79.99 that Target.com was selling the item for.  The reason she wasn’t allowed to price match Target.com is because price matches and adjustments are not allowed from Thanksgiving Day through the end of the following week (11/24/2016-12/03/2016), whether offered by Target or a competitor.  Our complete Price Match Policy and its exclusions can be viewed by using this link:  http://help.target.com/help/subcategoryarticle?childcat=Price+Match+Guarantee&am...⇄ I know this has been a disappointing and frustrating experience for her and I apologize for that.  At this time, I’m unable to offer her the lower the price and additional Cyber Monday 15% discount because it's within the excluded time frame for price matching.  I would like to invite her back for a better order experience and I’ve issued her a $15 Target eGiftCard.  This will be sent to the email address provided for this case and should arrive within 4-24 hours.While I’m not able to offer her the resolution she's looking for, I appreciate the time she took to share her feedback and concerns.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. At this time we have no further resolution for the guest and we consider this matter closed.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at 800-[redacted] and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Hello [redacted],   Again Thanks for contacting Target on behalf of our guest [redacted].   Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at 800-[redacted] and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for following up with Target through the Revdex.com regarding Target.com and Cartwheel accounts. The information you were provided is correct. In order to use a different email address, new accounts on Target.com and Cartwheel would need to be created. Order history or cartwheel savings remain under the original accounts and are not transferred. Our REDcard team is available at ###-###-#### for help with your REDcard.   While I’m not able to offer you the resolution you’re looking for I’ve shared your feedback with our Target.com and Cartwheel team for further review.   Again we appreciate the time you’ve taken to share your comments.   Sincerely,   Nancy The Target team www.target.com

Hello,Thank you for contacting us on behalf of [redacted].  Upon initial review, it appears that this guest submitted multiple orders utilizing the promotion under different names and email addresses.  In order for us to complete this investigation, please provide us a list of all...

orders submitted on 12/4 for GiftCards.  This list should include all orders, regardless of the status of the GiftCard.Sincerely,JackieGiftCard Operations

I am rejecting this response because: the Target representative is lying about the carrier not being eligible. If you look at the attachment with the in-store ad, then you will that the carrier AT&T was included in the $200 Target gift card promo that they have denied me. I am requesting the promised gift card amount and an additional $100 gift card due to all the time I have had to give up in order to address their error. I am extremely irate that when I contacted Amy from Tarfet, that she not only refused to assist me, she also refused to provide me her last name for further assistance. When I advised her that she was not honoring the promotion nor addressing my dispute she hung up on me. I have sent an email to the CEO of Target ([redacted]) as well in regards to this matter. When I advised to Amy that I was going to escalate the dispute and send the email she said she would get the case from the CEO and just provide me the same answer.

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com  Dear Mr. [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience at the East Hanover Target store. As I am sure you can imagine this was an extremely popular promotion.  Our systems were designed to shut down the pre – order function when a location ran out of merchandise. In this case while your locations were out of inventory other locations in the country still had merchandise available for sale. That is why the radial button was still active on Target.com.  We are currently offering a $100 Target GiftCard with the purchase of a GS8 and 8. See store for offer details. I know this has been a frustrating experience for you. While I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concerns. I’ve documented your comments and will make them available to our leadership team. Our leadership team will review your comments with our team members to ensure they’re providing the best possible service. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyTarget Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted].I'm sorry to hear she never received her refunded eGiftCard. As of today 01/09/2017, I've closed the eGiftCard and resent another one to "[redacted]@gmail.com". The eGiftcard should arrive within 24-48 hours.  I sincerely apologize for the delay and any inconvenience we've caused Ms. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com