Target Corporation

I am rejecting this response because:The advertisement does not state that it is for new customers only. It says new activation with an installment plan or lease. This was a new activation with a 24 mo. lease. There are no exclusions listed in the advertisement, such as upgrades.  Also, the initial reason I was denied the offer was because I didn't buy online and pick up in store. When I provided the order number to show that I had, the reason changed to the current.

Initial Business Response /* (1000, 5, 2016/02/17) */
Thanks for contacting Target on behalf of our guest Laurie [redacted] and her experience regarding missing parts for the 3 tier shelf.
I apologize for any frustration and inconvenience this has caused Laurie while she had trouble trying to get...

her issue taken care over the phone and instead was cut off twice and was given the number to a Target store instead of the phone number for the manufacturer.
As it turns out, I was unable to get in touch with the manufacturer for the missing parts. I have issued a refund back to her account for this item. Please allow 3-5 days for the refund to appear back to Laurie's REDcard statement. Laurie and can place a new order for another 3 tier shelf if she chooses.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) 5[redacted].

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com  Dear [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any confusion and disappointment. Victoria Beckham was an exclusive line that was a limited-time-only collection. These collections have limited return by dates. This information was printed on the receipt underneath each item. In addition the store displays had signs making guests aware of the return policy for limited collections. I know this has been a frustrating experience for you. While I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concerns. I’ve documented your comments and will make them available to our leadership team. Our leadership team will review your comments with our team members to ensure they’re providing the best possible service. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyTarget Corporation www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,...

  Nancy The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration or disappointment.   Because this item is used and without a receipt the Rockwall store will not be able to process a return.   For Target’s full return policy please view www.target.com/returns.   We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.   Sincerely,   Nancy The Target team www.target.com

I am rejecting this response because: Target has been giving me the run around for weeks, I should not have to make a Revdex.com complaint to get their attention - I tried to reach them through their website chat and via FB with nothing but automatic responses. I have rec'd no refund and given what's happened so far I don't believe the money will ever be refunded. I have screen shots from yesterday 9/23/17 of my account which show that weeks after the item should have arrived, it is still says "processing". I just checked my account today 9/24/17 and it still says "processing". It is clear that Target never intended to send me what I ordered. I am done with this and will not be responding to any other messages regarding this matter.

Thanks for contacting Target on behalf of our guest [redacted]. I can only imagine how frustrated and confused they must’ve been when they went to use their Target GiftCards only to find they no longer had a balance. That’s certainly a cause for concern so I appreciate that our guest took the time...

to bring this to my attention. I understand that security is very important to our guests, so rest assured, Target.com hasn’t been hacked and our security hasn’t been compromised. I’ve requested that a replacement GiftCard be issued for $51.86. The new GiftCard will be mailed to the address provided in the Revdex.com case. The GiftCard will be delivered by USPS and will arrive within 5-7 business days. To ensure that no one is able to access their Target.com account, I recommend that the guest reset their password. Also, it’s a good idea to use unique user names and passwords on each website where they’ve created an account. Please keep in mind that Target considers GiftCards to be like cash and can only be replaced if there is a remaining balance. The GiftCard was fully redeemed so this replacement is an exception. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:I have not received my refund at all and it's been almost 60 days.  Why did Target forget to address the fact they have not given me my money back? And no I do not want to buy anything from them I already had to buy a replacement from another store that has been way more reliable then Target. Also, the gift card was very deceiving which is why Target decided to send an email apologizing and saying that they were going to reduce the original purchase by 100.00. However this was sent after I had already spent some of the monies from the gift card, I requested to get the remaining balance refunded and was told no, I had a balance of 60 - 65 dollars after my purchase.  Target   should have took the 100.00 from the start, not as an reaction. I feel I  was forced to buy other items that I most likely would have purchased somewhere else for less if I wouldn't have been deceived from the moment of purchase.  All I want is my money back.

Initial Business Response /* (1000, 5, 2015/10/27) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address her concerns.

When PayPal is used as the method of payment any refunds processed through Target.com are issued...

in the form of an eGiftCard. This is why the guest was issued an eGiftCard as a refund. When PayPal is used as the payment method Target doesn't see any of the account information which is necessary to process a refund so a refund in the form of a Target GiftCard is issued.
I have processed a refund back to our guest's PayPal account. It should post her account PayPal account immediately but the credit may take 5-7 business days to show up on your bank account.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) 591-3869.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this response and I have checked, my bank account has been refunded. I would like to add that the response states "I have reached our guest to address her concerns." This is untrue - I was never reached or contacted. Sadly enough, it took reporting to the Revdex.com to get a response at all. Thank you Revdex.com for your help with this matter.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. The request for a price adjustment on the purchased indoor grill did not qualify with the advertised the 20% off kitchen...

appliance promotion.   Replacement parts are not available for the two mirrored glass accent table purchased from Target.com in 11/1/2013 and 9/30/2015 and the item has been discontinued. A return label was created for the table purchased in 2015 and the return center has received the item and is processing a full refund. The table purchased in 2013 is outside Target’s return policy and warranty. Both experiences have been shared with the appropriate Leadership teams for further review to help prevent similar poor guest service experiences in the future. Guest was also provided Target’s corporate address for correspondence. To invite guest back to Target for a better experience sent guest a onetime good will gesture Giftcard.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]   Sincerely,   Nancy The Target Team www.target.com

Initial Business Response /* (1000, 5, 2015/08/14) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address his concerns.
I apologize for any frustration and inconvenience he experienced when his order for the Fallout 4:...

Pip-Boy Edition for Xbox One game was cancelled. I can only imagine how disappointed he must have been since this is an extremely popular item and is no longer available for pre-order.
I appreciate that he chose to shop with Target to get this game. I've spoken with our online operations and technical design teams regarding his experience. The order was cancelled due to a technical error on our side.
Target did send a Target eGiftCard for the inconvenience although I know it doesn't make up for the order cancelling.
Due to the popularity of this item Target isn't able to hold an item for him on its release date. A new order would need to be placed or he could certainly visit any Target store to get the game once the release date has arrived. Our inventory is always changing so I've advised the guest to check back often to see if the Fallout 4: Pip-Boy Edition for Xbox One game has become available.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response given by Target. I have stated numerous times before that $70 worth of gift cards is not an acceptable resolution. If the issue is a technical problem they should be doing more to alleviate the situation. In an email to me, a representative named Sarah said, "The manufacturer only provides a certain number of a popular item available to retailers. Once that quantity has been spoken for the option for pre-ordering the game is removed from the website." If this is the case, Why was I still able to pre-order the game online? They were falsely advertising that they still had the game available for pre-order. Furthermore, this qualifies as misleading and dishonest business practices because they sent me a confirmation email and had waited 2 months before notifying me that my order was canceled. Furthermore, when I inquired with Sarah about why it was my order that was canceled and if there was a particular reasoning behind it she stated, "There was no rhyme or reason as to why your order was canceled. There were other orders affected by the same technical error but I don't have an exact number." Target will not even give me a straight answer as to why it was my order that was canceled, just that it happened and others were affected by it as well. This is just another example of misleading and dishonest business practices being performed by Target in this issue. In the same email I had asked Sarah if Target would be reaching out to the manufacturer, try explaining the situation they are in, and asking to receive additional copies. Sarah responded with, "At this time Target won't be reaching out to the manufacturer to request more of the Fallout 4: Pip-boy Edition game." It appears as though Target is not even attempting to resolve this issue at all! Target sold me an item the did not and would not actually have and they are not attempting to resolve this issue in any way shape or form. There actions lead me to believe that they are engaging in misleading and dishonest business practices and promoting false advertising with no regard for their customers. That, is why I do not accept their response.
Final Business Response /* (4000, 9, 2015/08/18) */
I've corresponded several times with our guest, [redacted].
The manufacturer only provides a certain number of a popular item available to retailers. Once that quantity has been spoken for the option for pre-ordering the game is removed from the website. So the only option at this point is to check back to see if the game becomes available and place a new order. At this time Target won't be reaching out to the manufacturer to request more of the Fallout 4: Pip-Boy Edition game.
The only option would be for the guest to check back to see if more games become available or to visit his local Target store on the day of the release.
At this time Target considers this matter closed as there are no other options for this situation.

Thanks for contacting Target on behalf of [redacted].   As Target advised her in her PayPal dispute (PP-[redacted]), her refund will be processed when she returns the defective VTech Kidibuzz back to Target.com.   I’ve shared her experience with the appropriate team to look into...

why the item may have arrived in the condition that it did.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. I called the United States Postal Service and spoke directly with customer service. The representative I spoke with confirmed they delivered her package to [redacted], Indianapolis, IN 46214. Our return center address is Target CRC [redacted], Indianapolis IN 46214. This information confirms the package wasn’t delivered to our return center so a refund won’t be issued. I advised the guest to keep in mind that if she generates a pre-paid return label through your Target.com account or a Target.com team member creates one for her and it doesn’t work she can contact us and we’ll work with to resolve the issue; in this case we would’ve extended her return date to accommodate her for the error and inconvenience. Target has no further resolution for this issue and considers the matter closed. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Initial Business Response /* (1000, 5, 2016/03/17) */
Thanks for contacting Target on behalf of our guest [redacted]. I've recently received and reviewed her case about being charged for a promotional GiftCard on a cancelled order.
I sincerely apologize for the amount of time and...

frustration this situation has caused her. I realize she has called in several times to get this resolved. The Promotional GiftCard that she was sent and charged for should have been cancelled automatically since the qualifying item was cancelled.
I've gone ahead and requested a refund in the amount of $5.00. She should see the credit back to her original method of payment within 10 business days. I appreciate the amount of time she's taken to share her feedback and concerns. I'll be sure to share them with our senior leadership team to ensure we learn from the experience and make Target an even better place to shop.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Sincerely,

Pauline
Target.com Executive Offices
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2016/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am glad to be issued the $5.00 owed to me but still question why I was charged this in the first place? They had an offer, if you purchased over $25.00 worth of beauty products then you would receive a $5.00 FREE gift card to use on a later purchase. When I contacted my credit card company, I was informed Target CHARGED me for that FREE $5.00 gift card. They had 2 separate transactions and most customers would not have realized what happened. That is fraudulent advertising and should be questioned and stopped. Even in Pauline's email to me, she confirms I was charged $5.00 for the FREE gift card! Someone needs to look further into this for the sake of Target or at some point people will catch on and a class action lawsuit might be the customer's only recourse. I appreciate Revdex.com stepping in to help get this resolved. Without Revdex.com I have no doubt Target would have continued to ignore my request to refund my money.
Final Consumer Response /* (2000, 8, 2016/03/18) */

Revdex.com NOTE:Following 10/4 business response indicating "If the vendor cancels her order, I’d be more than happy to deactivate her Target GiftCard and apply the refund to her PayPal account" and consumer acceptance of 10/6 ("I would like my gift card refunded to my PayPal account... The order was cancelled again... I'm done trying"), received following e-mail to Revdex.com general mailbox, inquiring as to status of PayPal refund: I am following up on this and would like to know when I can expect to have the funds refunded from the gift card to my  Paypal account?   Lee Ann (Revdex.com is re-opening original complaint and sending back on to Target for follow-up.)

Thanks for contacting Target on behalf of our guest [redacted].I understand that Mr. [redacted] purchased some T-Mobile prepaid refill eCards and when he tried to redeem them, he found that there was no longer a balance on the cards. I can understand how disappointed he must feel and I sincerely apologize...

for any frustration Mr. [redacted] has experienced. Lost or stolen specialty cards such as these can’t be replaced by Target, and redeemed or partially redeemed cards are ineligible for return. At this time, I encourage Mr. [redacted] to partner with T-Mobile for any further follow up. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. I advised the guest multiple times that our Order Research team worked directly with PayPal to issue a refund back to her PayPal account. I suggest the guest log in to her account to check for her refund and or contact her bank. Target.com has fulfilled the guest’s request of a refund back to her PayPal account. Target.com has no further resolution for this case and considers the matter closed. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They paid me off instead of dealing with the way the store handles its customer service. Whatever. I guess that's ok.

I am rejecting this response because:
I still do not have any contact information to the manufacturer of this company. I will need that information or Target needs to get in touch with them about a replacement leg! I am still requesting a FULL refund or a replacement table for their unprofessionalism!

Thanks for contacting Target on behalf of our guest [redacted].   I appreciate [redacted] reaching out to us about her experience with an unexpected subscription reactivation and I’m sincerely sorry for any uncertainty we’ve caused. Target takes security extremely seriously and we know how...

important it is for our guests to feel safe while shopping with us. I’m happy to say that [redacted] can rest assured knowing that what she experienced was caused by a back-end system issue rather than unauthorized access to her old account.   I’ve issued a full refund to [redacted] for the subscription orders she received and our partners are engaged in addressing the root logic that caused our system to reactivate her old subscription. As she requested, we’ve cancelled the subscription entirely and are working to remove her AMEX card from the account. It’s clear [redacted] is a loyal guest and I’m so thankful she’s taken the time to let us know about her experience. Because she was willing to share her voice with us, we’re able to work to adjust our subscriptions for all future guests going forward.   As a gesture of goodwill, I’ve also issued a $15 GiftCard to Cynthia’s email address and I’d love to invite her back in the near future for the kind of online experience she deserves as a loyal REDcard guest.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, RachelTarget.com Executive Officeswww.target.com

I am rejecting this response because:
According to their website And the email advising that the late item I should have been able to cancel the item.  This was not allowed.  Also after contacting Target Customer Service.  They also could not cancel the item.  Why are customers always the ones that are inconvenienced.  target should arrange pick up. Since Target provided false information, knowing there website did not function properly.  They need to accept responsibility for claiming their website could performe cancellations when their customer service people could not perform the function electronically or manually.