Target Corporation

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concernsMrand Mrs*** shared concerns about how our registry group gifting is structuredI’ve documented the information for our
registry team and offered the ***’s a Target GiftCard to invite them back to Target for a better experience. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, AmyTarget Corporationwww.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, I reached out to our merchandise team to research the Lego promotionAs the guest stated in his complaint, he removed the promotional sign from the Target storeBecause the sign was
removed from our store and the photo the guest included was not taken in the store, I did need to verify the informationI learned that the guest did not select the correct free itemThere were signs posted in the store in front of the two qualifying free itemsThe value of the free item was $for a Lego City or Disney Princess setThe promotion began on Sunday, March and ran through Saturday, March 26, Because the guest told me the manager did not refer to the weekly ad for the full details and he was upset by how it was handled in the store, I offered the guest a $GiftCard for his experience, rather than a $GiftCard for the promotional itemI later learned from the store that they did show the guest the weekly ad and the pictures of the free items for $They also checked their stock and did find the items for the guest, however the guest declined to purchase the product with the correct free item because he wanted the higher priced item for freeAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***Sincerely, Terry The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your shopping experience at the Normal, IL Target storePlease accept my apology for any disappointment and confusion that was experienced with our promotion for the free Lego setAs we discussed in our conversation, the signs posted in our store are considered the property of Target and should not be removed from the storeBecause the photo you included was not taken in the store, further research was neededThe promotion stated that you would receive a free Lego City or Disney princess set valued at $with the purchase of a Disney Princess, City, Marvel Super Hero’s or Creator set priced at $or higherThe offer for the free set stated, “quantities limited and no rainchecks available”The free items had a “free with purchase” sign in front of them to identify the sets as the free setsThe free sets were also pictured in our weekly adAs we discussed, I have sent you a GiftCard as a goodwill gestureI’ve have also shared your comments with the Leadership Team at the Normal, IL store, for review with their teamThe manager reported that the weekly ad was referred to, to show the pictures of the free promotional items, the inventory in the toy department was checked and additional items were located for the free promotional itemAt that time there was no purchase madeThanks for contacting usWe appreciate the time you have taken to let us know about your experienceSincerely, Terry The Target team

Hello Maureen, Thanks for contacting Target on behalf of our guest *** ***. Included you will find our response to Mr*** . As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at
###-###-#### and reference case number ***. Sincerely, SonzarayThe Target Teamwww.target.com Hello *** ***,Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenienceI understand you were promised a GiftCard by our Social Media team on Target but unfortunately never received itI looked into this matter further and see that GiftCard was delayedIt was processed on May 13, It typically takes 7-business days to be received. Thanks for contacting usI understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserve.Sincerely, SonzarayThe Target teamwww.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12315284, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 5, 2016/02/22) */
Thanks for contacting Target on behalf of our guest *** regarding her recent experience
Upon receipt of your contact, I reached out to our guest to address her concerns
I know that she expected a great experience whenever she
shops at our Target stores and Target.comI have followed up with *** and his leadership team to provide coaching and ensure that this doesn't happen again
After checking her case number and following up with the previous team members I was able to verify that there was miscommunication that prevented the *** from giving her the extra discount
I understand how frustrating this must have been so I went ahead and refunded her $back to her Target REDcardI also sent her a $Target eGiftCard to invite her back for a better experienceYou should receive that by email within the next 4-hours
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Jenna
Target.com Executive Offices
www.target.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund issued along with $gift card

Thanks for contacting Target on behalf of our guest Oleg ***I’m sorry to hear that Oleg hasn’t received their refund yetWhen purchases that are made with a GiftCard are returned a new GiftCard is issuedUpon further review the GiftCard that was issued to Oleg has canceled due to an invalid
email addressTarget recently changed email GiftCards to be more accessible by having a barcode that is ready for use immediatelyBecause of this change the security settings of some email accounts will reject the eGiftCard emails since they require a higher security clearanceI’ve requested that a physical GiftCard be sent to Oleg’s shipping address on their orderPhysical GiftCards can take 7-business days to be receivedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) 591-

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Mr*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at 800-*** and
reference case number *** Sincerely, Nancy The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your Sprint accountPlease accept my sincere apology for any frustration I understand you purchased and returned an iPhone plus but have questions surrounding your Sprint account billingTarget doesn’t have access to information on your Sprint billing account statementPlease continue to work with your Sprint representative Because this was a charge on a third party credit card you may wish to file a dispute the with card issuing financial institutionPlease follow the process on the back of your statementFederal regulation Z protects consumers from errors on their account and requires financial institutions to investigate alleged error(s) and make necessary correction(s) to account(s) Thanks for writing Sincerely, Nancy The Target team www.target.com

Thanks so much for contacting Target on behalf of *** ***. I’m sorry to hear that her Treadmill wasn’t discounted properly when our team members honored a price match. A team member that she spoke with accepted a price match from Amazon requiring a refund of $plus an
additional 15% off giving a $discountAlthough the team member adjusted the price of the treadmill, they didn’t apply the 15% discountAnother Team Member sent her a $Target GiftCard for the missing 15% discount along with something extra for the inconvenience. I have followed up with the team member that accepted her price match to ensure that he is completing his tasks correctly, and I also followed up with the team members that she spoke to that didn’t apply her missing discountI provided our team members with coaching to ensure that this doesn’t happen again. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because: Their price policy is atrocious On top of that they have captured my email address and now I get a daily email on specialsAs I previously stated I have no plans to ever shop Target again and ask they delete my email

Initial Business Response /* (1000, 10, 2015/09/22) */
hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted].
Included you will find our response to Ms. [redacted].
As always, we appreciate the assistance you provide us with our guests. If you have further...

questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Kathy
The Target Team
www.target.com

hello [redacted],
Thanks again for contacting Target through the Revdex.com regarding your experience at the Urbandale Target. I'm sorry for any inconvenience we're causing you.
Without the information we discussed about the specific item prices, I'm unable to further assist you. We regularly review our checkout systems and store signage for accuracy. Please check with the Guest Service Team Leader at the store during your next visit. This person will make every attempt to resolve the issue to your satisfaction while you're in the store.
I know this has been a frustrating experience for you. We appreciate the time you've taken to share your feedback and concerns. I've documented your comments and will make them available to our leadership team. Our leadership team will review your comments with our team members to ensure they're providing the best possible service.
Thanks for contacting Target.
Sincerely,

Kathy
The Target team
www.target.com

Thanks for contacting Target on behalf of [redacted]. I can only imagine how upsetting it must’ve been when he drove to the Valdosta Target store to find out that his order was cancelling due to a pricing inaccuracy.  Target.com strives to display accurate information associated with...

items, however, we do come across some items that are mispriced, described inaccurately, or even unavailable. Due to this, Target can’t guarantee the accuracy, price, or availability of an item. I apologize for this inconvenience and the guest can find more information in our terms & conditions under the tab ‘availability, errors, & inaccuracies’. Our online team has taken the Air Hogs Car off of Target.com and we’re working on updating the information as soon as possible. At this time, I’m unable to honor the previous price, however, it should be available soon on Target.com for the correct price if he is still interested.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because: Not only did they not address the issue/s, They only said they would look into it and get back to us. In the meantime, they added two additional $10.00 charges to my credit card after I filed this complaint. And, they informed me again today (8/10/16) that it is standard Target policy to give people a free gift card and then charge them for the amount of the free gift card.

Thanks for contacting Target on behalf of our guest [redacted] regarding her refund for the missing item.I’m very sorry to hear that the Alice Through the Looking Glass was missing from the package and I sincerely apologize for the frustration and inconvenience [redacted] experienced when she contacted...

us multiple times to get this matter resolved.I show that [redacted] contacted us on 11/29/2016 and a team member promised a replacement for the missing item, however, it was not processed until [redacted] called again on 12/01/2016; I’m sorry. I’ll follow up with team member for coaching opportunities.In order to request a replacement, Target team members first have to initiate a return and when a replacement is successfully requested, the funds will be transferred from the original order to the replacement order to ship the item when it’s available.In Beth’s situation, the funds were transferred to the replacement order on 12/01/2016, however, the item was on back-order and [redacted] would not get a refund until the replacement order is cancelled. I show that our merchandise vendor wasn’t able to fulfill the Alice Through the Looking Glass replacement order and it was cancelled on 12/12/2016. With that being said, [redacted] was refunded $18.19 on 12/12/2016 for the item she didn’t receive and the refund should post back on her Visa account within 7-10 business days.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I appreciate you reaching out to us on behalf of the guest [redacted]. I apologize for any frustration and misunderstanding this has caused. After doing research on the guest’s previous orders, as well as the order number 5[redacted], we are unable to issue a refund. Based on the research from our order verification team, the usage history on the guests account violates Target’s Terms and Conditions. The guest may continue to shop in any Target store for future purchases.   As it turns out we aren't able to offer any refund for this situation. Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. I’m sorry to hear that her concerns regarding the damaged Dolce Folding Bookcase hasn’t been resolved. I confirmed a replacement order was created on 11/19/2017 but, it was cancelled weeks later. As of today, I’ve provided a...

full refund for the missing shipment. Our guest should receive the refund within 3-5 business days. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest Xingu Li. I apologize for any frustration and inconvenience this has caused our guest, especially since all the items were returned and a full refund wasn’t not given. Based on research in our guest’s account. A Target eGiftCard refund was given...

for (4) of the Lego Building sets on 01/19/16, $113.98 and 01/23/2016, $113.98. The eGiftCards numbers for these items were [redacted] and [redacted] and have been redeemed. I have processed a Target eGiftCard refund for the remaining items on 03/31/2016 in the amount of $341.94.  Xinyu should receive the eGiftCard refund within 4-24 hours. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Dear Maureen, Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)440-0680 and reference case number 13183550. Sincerely, Nancy The Target Team www.target.com Dear [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience. Thank you for sending the requested additional information. After fully researching with the Sacramento Riverside Store Asset Protection team and speaking with you it was confirmed this 60” TV was purchased in a sealed box from the manufacturer. The TV was also reviewed for item sales history and this TV hadn’t been previously sold. I’m sorry we won’t be able to assist with a return. I know this has been a frustrating experience for you. While I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concerns. I’ve documented your comments and will make them available to our leadership team. Sincerely, Nancy The Target team www.target.com

Hello [redacted],Thanks for contacting Target on behalf of our guest Linda Perkins, upon receipt of your contact, we reached our guest to address their concerns. We explained the Carson North store asset protection team reviewed the video of the transaction and all items were showing placed in bags and...

then in the guest's cart. As a good will gesture a GiftCard was send to invite Ms. [redacted] back for a better experience.As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number: [redacted].Sincerely,NancyThe Target Teamwww.target.com

I am rejecting this response because:this is not what has happened. The charges were placed to my American Express Card and have cleared.  They are not pending charges.

Thanks for contacting Target on behalf of our guest [redacted]. I’m sorry to hear the Storkcraft Dresser that was purchased 7/31/2015 had a drawer malfunction.  [redacted] would’ve had 120 days to return the dresser for making her purchase with her Target REDcard. Because the return period on...

this item has expired, [redacted] will need to contact the manufacturer for any additional assistance. Target and Storkcraft are unable to issue a refund for the dresser purchase, but Storkcraft will be able to provide her with any replacement parts. Please contact them at ###-###-####, or email at [email protected]. Target’s return policy can be found here, under the heading “What is the Target return policy”. Target’s extended one year return policy is only for Target Owned Brand items and Storkcraft isn’t a Target brand. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.