Target Corporation

I am rejecting this response because:By no means do I accept this responseThis issue is NOT about their policy as noted by Nancy, but more so about Target allowing their employees to dictate who purchases certain items from each individual storeI purchased a Nintendo Switch on behalf of another customer in which I used their credit card to do soAs stated in my complaint, I contacted the owner of the card directly in front of the cashier to ask for their pin number to pay and it was not an issueWhen the cashier asked me if I wished to purchase any additional items with the product I clearly told her that the item was NOT for me and that I would leave the purchasing of additional items to the ownerAfter, I was told that it was Target’s policy to limit the item to one item per person; then one item per person per household; then one item per person per household and per credit card(A new exception was “created” until I left the store.) With such a vague policy (provided by Nancy), each individual employee is given the opportunity to interpret the policy any way they please, thus giving them the opportunity to discriminate against ANY customer as they pleaseAs Megan (the manager) stated, she could do whatever she wanted.The policy is so vague that when I first contacted Target Guest Relations and spoke to Jill, she asked me if anyone at the store tried to verify my address against the other customer’s ID to see if we lived in the same household(I have full copies of the online chat.) I told this to Nancy (another representative in Target Guest Relations) and she stated that she never heard of anyone doing thatI also asked Nancy why was I told that I could purchase an additional system MYSELF the next day, and she stated because it’s considered another trip and told me yet another policy, “One item per person, per household, per day.” This is what happens when you have such a vague policy; anyone can add/delete whatever they feel and it’s technically still a part of their policy, but illegal when it becomes discriminationRegarding there being a line for the item and the portion of their policy that reads “To ensure that all of our guests have the opportunity to purchase certain products,” there was NO LINE for the product when I arrivedI have attached a copy of my timestamped receipt showing that I paid for the item an hour AFTER the store openedViewing security cameras would also put to rest any lies about there being a line when I purchased the itemTo state this clearly, there was NO line when I walked up to the electronics counter, no line during the purchase, no line after I left the store, and no line when I returned with another customer to purchase the itemAs I stood there with another customer wishing to purchase the system, Anthony took the remaining systems from the electronics area and walked away from the counter as I spoke to MeganAs stated in my previous complaint, there was no issue with the other customer making the purchase until I went to pay for itWith every “verbal exception” to their policy that was created, I, as well as the other customer, abided and was still denied the right to make the purchaseI then left the store, went to my vehicle, and decided to walk back into the store to speak to another manager and request the information for the store and district managerI was told by Stephen that this information could not be given out and he then asked what was the problemI told him and he then went to speak to whomever in electronicsHe returned at 9:am and stated that all systems were gone, had been sold as I stood there waiting, and that I could possibly purchase some the next morningIf this is true, and this WASN’T yet another means to prevent this purchase and further discrimination, NO systems should have been sold on Friday, March 3, at the Target located at *** *** *** Brighton MI after 9:amI was told by Nancy that each store decides how to handle new released items and that some stores give tickets out to customers waiting in line to make purchasesIf this was true, I as well as the other customer would have been able to purchase a Nintendo system(Being that we were the only two customers standing at the counter) So, in theory, Megan, Anthony, and the other cashier would deny me the right to pay for another customer’s item if they and I both held a ticket? That is, unless this Brighton MI Target also decides who they give tickets to? Also, not sure how they would hand out tickets to customers if there was NO line of people to hand them to!So, it’s an understatement to read the response from Nancy, “Ms*** feels the Store Leadership mishandled her shopping experience.” My experience was not “mishandled” but yet, I was discriminated against because there’s no reason that another customer in the store could not make the purchase because I was paying for itHere’s a portion of the conversation that I had with Jill (the first representative that I had spoken with in Target Guest RelationsTake note of how the “policy” verbally changes.) Jill: OKWith this particular item there is a limit to one per day per guestI will be happy to share your feedback with the stores leadership team regarding the experience thoughI do apologize for the confusionMe: I had another guest with me to make the purchase Jill: There is a limit per household as wellCan I ask, did they make any attempt to verify your address?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I did receive the refund late last night.Thank you,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you for responding in a timely manner

Initial Business Response /* (1000, 5, 2015/12/09) */
Thanks for contacting Target on behalf of our guest ***
I know this has been a disappointing experience for our guest since she was expecting to receive the "The Simpson House LEGO Set"
Despite our efforts, a small number of
items on the site may be mispriced, described inaccurately, and or unavailable product images, specifications, availability and servicesThis information can be found here under the Availability, Errors and Inaccuracies section
I can only imagine her frustration after noticing the item purchased isn't the item that is being shippedWhen she called to inform us of the incorrect item our team member should have informed our guest that the item description was incorrectThe item she received was the correct itemSince the guest wasn't expected the "Lego Shuttle Set" we don't expect for her to keep an item that she doesn't wantThis is why the team member advised our guest to return the item for a full refund
I understand she still want The Simpson House LEGO SetFortunately, this set is in stock and currently price at $Please feel free visit our website and place a new order for the LEGO The Simpsons House
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)***
Sincerely,
Shanetra
Target.com Executive Offices
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If I was to go into the store and buy the set, I would not expect to have the set "switched" out at the register or be called back to the store to exchange itPlus, what about the time I spent on hold after the 1st rep put me back into the queue!!!!!!!!

Dear ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsWe contacted the extended Service Plan team on ***’s behalfThey located the information needed and were sending Mr*** a
shipping label so that he could submit his television for repairs As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Amy Target Corporation www.target.com

I am rejecting this response because:The first team member I spoke to said he will create a report to make sure they won't send out the wrong color but I still do The second team member told me there's no report has been created, so then she did it My point is why should I have to go thru all the troubles to reorder the item myself, and have to wait for my credit until they've received the two items I have right now I'm not the one ordered the wrong color Target is the one sent me the wrong color not just once but twice They should train their warehouse people better instead of having the customers to deal with their errors! Like I mentioned in my original complaint, I want them to send me the "Blue" one with the 10% discount credit back to my credit, then I will send them the other two I have after I've received the "RIGHT COLOR" one Or I will keep the two them all with full refund. Thank you

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsWe advised Target has made changes to our guest survey program, which includes removing the sweepstakesInstead we are focusing
on using our survey as a feedback tool to drive more direct conversations with our guestsWe hope to better understand the experiences our guests are having and will use what we learn to improve overall guest experience As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Initial Business Response /* (1000, 5, 2015/11/18) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, I reached our guest to address her concerns
I'm sorry to hear that our guest didn't receive the promotional $eGiftcard for her purchase
and she had to contact us multiple times via email but didn't receive a response
Target strives to provide a great service experience for each and every guestAll Target team members are trained to assist our guests within the best of their abilities and I'm sorry she felt that she was being ignoredOur guest previous emails to us were possibly misrouted to the wrong area and as a result we may not have received themIgnoring her was absolutely not our intent
I show that there were two emails sent to our guest's email address on the order on 11/01/The first email was to notify her that the eGiftcard has been shipped and the second email was the actual eGiftcard information that contains the Giftcard number and the access numberI'm sorry that she didn't receive those emails but our records show that they were successfully deliveredI've resent the eGiftcard to the same email address we have on file and she should receive it within four hoursIf our guest still have not receive it after four hours, I'd be happy to mail out a replacement Giftcard to her shipping address
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Sincerely,
Elenna
Target.com Executive Offices
www.target.com

I am rejecting this response because:
I do not want the $eGiftCardMy position is that Target tried to fool me by giving a size mens mocassins even though size was ordered, and they also deliverd the order to me as if the order was correct even though the size they delivered did not match the size ordered They did not even mention when I picked up the order that the size was not available and whether I wanted the size or not, instead I happened to see it as I was leaving, which is fraud So I am not satisfied with anything less than complete refund including refund for womens mocassins At this point Revdex.com cannot do anything further, so I will submit complaint to the Minnesota Attorney General

Thanks for contacting Target on behalf of *** ** (aka *** **)We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit
purchases of any merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on order *** to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

Thank you for contacting us on behalf of our guest *** ***. I’m disappointed to hear about the poor delivery experience our guest had to endure after waiting patiently to receive unbroken Pasta SaucesDue to the holiday season, our customer service center has been busier than normalI
realize this experience was unpleasant and it’s completely understandable the guest is requesting a refund at this time. As of today 12/07/2017, I’ve issued a refund in the amount of $Since the order was paid with PayPal the refund will be issued in a form of an eGiftCardDue to the fact that our guest haven’t received her shipment I’m requesting that the refund is issued back to PayPal and we’ll closed the eGiftCard. I’m advising her to allow 24-hours to receive the PayPal creditDue to the return, our guest will receive an additional email asking her to return the shipmentPlease disregard that portion of the email since we’re aware that the shipment never arrived to our guest. We appreciate the time and service that you provide for our guestsIf you have any other questions or concerns contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting the Target Executive Offices regarding the concerns of our guest *** ***.I’ve been in contact with *** several times today and have resolved her concerns by issuing two refunds in the amounts of $and $back to her Target Debit Card; this may take 5-
business days for her to see it post to her accountI understand that she had trouble receiving her refunds and has spent a lot of time trying to resolve them. I’m sincerely sorry for the frustration this his caused her and I’ve issued her a $electronic GiftCard to invite her back for a better experience. Although I’m unable to provide the additional compensation *** has requested, I understand her time is valuable and I appreciate her sharing her concerns with us. She can rest assured that I’ve shared her experience with our Senior Leadership Team and that this has been resolved by the Target.com Executive OfficesAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, PaulineTarget.com Executive Offices www.target.com

Final Consumer Response /* (2000, 6, 2015/12/04) */
Customer called Revdex.com manger resolved issues
Entered by Revdex.com staff

I am rejecting this response because:These signs were not posted at the clothing line racks and if they were the type is so small, no one would take notice This is again deceitful to their customers and a practice that should be outlawed It is not open and honest Special lines should not have a return policy not even a quarter of the time of your original policy, it's unconscionable I went on a week vacation to come back and find these details out Please provide pictures of the signage that was at the racks at the Delray Beach store on Linton Blvd during this promotion Best, ***

Thanks for contacting Target regarding the experience of our guest *** ***I am currently in the process of researching the matter and I will provide a substantive response within a reasonable timeframeI appreciate your patience, as well as that of *** ***If you have any immediate questions
or concerns, please contact me at ###-###-####

Thanks for contacting Target on behalf of our guest *** *** I spoke with guest on the phone about the quality of the bed she ordered. I’ve set up an appointment with our large furniture carrier, EFW to pithe bed. They’ve confirmed that they spoke with *** and
an appointment has been set for 11/06/2017. Once the bed is picked up, I’ll be issuing the guest a refund. For future purchases, our return policy is days. The guest does have my direct line to call should she need anything else. I sincerely apologize that her purchase has been such a disappointment. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, PaulineTarget.com Executive Officeswww.target.com

I am rejecting this response because:
I returned the EMPTY box to a target store and received a refundI will never shop at Target again and I hope consumers realize how sneaky they are

Thanks for contacting Target on behalf of our guest *** ***.I apologize for any confusion or misunderstanding that may have occurredThere is no systematic functionality that allows Target.com accounts to be either deleted or modified to change the associated email address. We can certainly disable her previous account so it can no longer be used, however this is not the same as deleting and she can request to have it reopened at any timeShould she like to pursue this option she may call us at ###-###-#### and any of our team members will be happy to help her disable her accountWe apologize for any inconvenience and welcome our guest to create a new account with her preferred email address should she wish to use a different email on our website.As it turns out we aren't able to offer any other options for this situationTarget considers this matter closed. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

Hello, Thanks for contacting Target on behalf of our guest *** ***. Target makes a conscientious effort to describe and display its products and services accurately on the siteDespite these efforts, a small number of items on the site may be mispriced, described inaccurately, or
unavailable, and we may experience delays in updating information on the site and in our advertising on other sites. As a result, we cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and servicesTarget reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior noticeThis information can be found in Target’s Teams & Conditions.Pricing or typographical errors are excluded from Price Matching, per our Price Match Guarantee.As it turns out we aren't able to offer any other options for this situationTarget considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address their concernsThe guest’s order was cancelled because of a pricing error which has since been correctedIf the guest is still interested in the game they’ll need
make the purchase at its current priceTarget.com Terms & Conditions (This information is available at the bottom of Target.com’s home page.) - Modification & Termination: Target may at any time: modify or discontinue any part of the Site; charge, modify or waive fees required to use the Site; or offer opportunities to some or all Site usersTarget reserves the right to make changes to these Terms & Conditions at any time, and such changes will be effective immediately upon being posted on the SiteI processed and emailed a $Target eGiftCard which the guest will receive in 4-hoursPlease keep in mind that Target.com didn’t catch the error right away so some of the orders for the Forza Horizon Standard Edition may have processed before the error was correctedAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####