Target Corporation

Thanks for contacting Target on behalf of our guest *** ***I apologize for any inconvenience and frustration this has caused our guest to when she receive a damaged replacement for the five drawer dresser*** may return the damaged replacement for the five drawer dresser back to
our returns center. I have processed a pickup through our shipping company EFW. They will contact her to pick up timeThe return Waybill number***-***-*** They can be reached at (***) *** if *** has any questions. As soon as I can confirm the dresser is on the way back to us, I will issue a refund back to her PayPal account for $275.06. Due to system limitations, the dresser cannot be returned to the store for a refund since the store does not recognize replacementsPlease keep in mind that Target’s return policy for guest’s using PayPal is for a Target GiftCard to be issuedA Target eGiftCard refund will initially be generated, but I’ll be deactivating it in order to process a refund to her PayPal accountOnce that happens she’ll receive an email confirmation and she should see the refund post to her account within 1-business daysI can’t apologize enough knowing Target has let her downI’ve sent her a $Target eGiftCard to her email addressShe should receive the eGiftCard within 4-hours which can be used on Target.com or simply print it to use in storesAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** ***I’m sorry to hear that *** encounter a pricing error when trying to purchase the Coleman Gas Grill on June 5, The error was fixed within a few hours and *** successfully placed an order on June 6, at the
advertised sale price Target considers this matter closed, as there is no other resolution neededAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I did receive the refund late last night.Thank you,***

Initial Business Response /* (1000, 6, 2015/07/07) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, we reached our guest to address their concerns
I understand the guest was having issues while attempting to place her online orderAfter
speaking with the guest she informed me the items were no longer needed since they were purchased elsewhereAs a result of the poor service she experienced we sent the guest a GiftCard to invite her back for a better order experience
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)***
Initial Consumer Rebuttal /* (2000, 8, 2015/07/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/03/10) */
Thank you for contacting Target Corporation regarding the experience of our guest, *** ***Included you will find our response to the guestAs always, we appreciate the assistance you provide us with our guestsIf you have further questions
or concerns, feel free to contact Target Guest Relations at (800) *** and provide reference number: ***
Sincerely,
Elizabeth
Target Corporation
Dear *** ***,
Thanks for contacting Target through the Revdex.com regarding your recent experience with price matching at your local Target storePlease accept my sincere apology for any disappointment and confusion this has caused youI understand that this was very frustrating for you
The Honeywell Air Purifier that you saw on Target.com went on clearance and the online inventory sold outMerchandise on Target.com and in our stores gets marked down at different timesThe clearance price isn't an "advertised" price; it's the price guests paid when they ordered the item onlineThe item is still pictured online because the stores still have the item in stockNear the item, you also see the wording: prices, promotions, styles and availability may vary by store and online
Also, we will match the price if you buy a qualifying item at Target and then find the identical item for less at Target.com, but clearance priced merchandise is excluded from our price matching policyTo get the details and exclusions of our Price Match guarantee requirements, please visit Target.com
Since we value you as a great Target guest, I'm sending you a Target GiftCard as a goodwill gesture to invite you back to our stores for a better experienceI understand that our apologies may not completely eliminate your frustration, but I do hope you will continue shopping with us and that we provide you with the great service that you deserve in the future
Sincerely,
Elizabeth
Target Corporation
Initial Consumer Rebuttal /* (3000, 7, 2016/03/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a deceptive practiceIf the item is sold out and only available in stores why not remove the online price or mark it as online onlyWhen speaking to the manager in the store (Kyle) and the customer service rep they stated that the price was not for their storeThey instructed me to change the store online to see their priceWhen we did it the price was still
Imagine if all online retail organizations worked this way would we shop in brick and mortars? As you change the store location on the Lowes home improvement website the price reflects the in-store priceSHAME ON TARGET

Thank you for contacting Target Corporation regarding the experience of our guest, *** ***Included you will find our response to Mr***As always, we appreciate the assistance you provide us with our guestsIf you have further questions or concerns, feel free to contact Target
Guest Relations at ###-###-#### and provide reference number: ***
Sincerely,
Elizabeth
Target Corporation
Dear *** ***,
Thanks for contacting Target through the Revdex.com regarding your recent experience with pricing on Target.com and price matching at the Ventura West Target storePlease accept my sincere apology for any disappointment and confusion this has caused youI understand that this was very frustrating for you
The Honeywell Air Purifier that you saw on Target.com went on clearance and the online inventory sold outMerchandise on Target.com and in our stores gets marked down at different timesThe clearance price isn't an "advertised" price; it's the price guests paid when they ordered the item onlineThe item is still pictured online because the stores still have the item in stockNear the item, you also see the wording: prices, promotions, styles and availability may vary by store and online
Also, we will match the price if you buy a qualifying item at Target and then find the identical item for less at Target.com, but clearance priced merchandise is excluded from our price matching policyTo get the details and exclusions of our Price Match guarantee requirements, please visit Target.com
Since we value you as a great Target guest, I'm sending you a Target GiftCard as a goodwill gesture to invite you back to our stores for a better experienceI understand that our apologies may not completely eliminate your frustration, but I do hope you will continue shopping with us and that we provide you with the great service that you deserve in the future
Sincerely,
Elizabeth
Target Corporation

Thanks for contacting Target on behalf of *** ** (aka *** **)We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit
purchases of any merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on order *** to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

I am rejecting this response because:I understand that Target doesn't have access to the card usage. That's why I contacted eBay. eBay performed an investigation and found that the CARDS WERE USED BEFORE I RECEIVED THE EMAILS. My email was not compromised -- the cards were used before I received them. Here's a direct quote from eBay:"I can verify that these cards were used prior to you receiving them in emails and so you may want to bring that up when you contact them as well to see if they have any additional options."Target is correct that the amount was $807.50, not $

Thanks for contacting Target on behalf of our guest *** *** I understand that *** received the item he purchased damaged and had troubles getting the headboard picked upI have contacted *** by phone and resolved the issueWe have proof the boxes were returned back to usA refund
will be issued on 9/in the amount of $back to his REDcardOnce the guest gets back into town, he will replace the order and we will adjust the same sale price he previously had As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, MorganTarget.com Executive Offices

I am rejecting this response because: All though I have finally received a refund it should not have taken this long to resolved this and it should not have caused me the emotional stress that it have !! If I had known it would have been all this I never would have given you all my businessthis started with your company sending me damaged and incorrect merchandise and your service reps and supervisors giving me the run around and erroneous information and then lying to me !! and after all your company have put me through all I'm worth for my inconvenience is a $gift card !! which I have never received ??Wowyou have lost a very good customer, one who have spent hundreds of dollars with your company year round especially at Christmas !! I guess I will go back to Walmart where me and my money are appreciated !! You all are not sorry for what you did because if you were I would never had had to file a complaint to get some results.......I should have sold that headboard that you all sent me instead of my dinette set on ebay and maybe I would have felt better based on what you all have put me through

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Mr*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number *** Sincerely, Nancy The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience with your TV and entertainment center purchase I understand the 4K TV originally purchased had a defect and was returned for a refund because your local store didn’t have that specific TV in stock to exchangeRather than waiting for more inventory a second smaller TV purchased at a higher price was purchased and this made the new entertainment center no longer needed I know this has been a frustrating experience for youWhile I’m not able to offer you the resolution you’re looking for, I can certainly assist with any return questions should you wish to return the entertainment center or the second TV Here is a link to Target’s full return policy www.target.com/returns Thanks for taking the time to share your experience with us Sincerely, Nancy The Target team www.target.com

I am rejecting this response because:By no means do I accept this responseThis issue is NOT about their policy as noted by Nancy, but more so about Target allowing their employees to dictate who purchases certain items from each individual storeI purchased a Nintendo Switch on behalf of another customer in which I used their credit card to do soAs stated in my complaint, I contacted the owner of the card directly in front of the cashier to ask for their pin number to pay and it was not an issueWhen the cashier asked me if I wished to purchase any additional items with the product I clearly told her that the item was NOT for me and that I would leave the purchasing of additional items to the ownerAfter, I was told that it was Target’s policy to limit the item to one item per person; then one item per person per household; then one item per person per household and per credit card(A new exception was “created” until I left the store.) With such a vague policy (provided by Nancy), each individual employee is given the opportunity to interpret the policy any way they please, thus giving them the opportunity to discriminate against ANY customer as they pleaseAs Megan (the manager) stated, she could do whatever she wanted.The policy is so vague that when I first contacted Target Guest Relations and spoke to Jill, she asked me if anyone at the store tried to verify my address against the other customer’s ID to see if we lived in the same household(I have full copies of the online chat.) I told this to Nancy (another representative in Target Guest Relations) and she stated that she never heard of anyone doing thatI also asked Nancy why was I told that I could purchase an additional system MYSELF the next day, and she stated because it’s considered another trip and told me yet another policy, “One item per person, per household, per day.” This is what happens when you have such a vague policy; anyone can add/delete whatever they feel and it’s technically still a part of their policy, but illegal when it becomes discriminationRegarding there being a line for the item and the portion of their policy that reads “To ensure that all of our guests have the opportunity to purchase certain products,” there was NO LINE for the product when I arrivedI have attached a copy of my timestamped receipt showing that I paid for the item an hour AFTER the store openedViewing security cameras would also put to rest any lies about there being a line when I purchased the itemTo state this clearly, there was NO line when I walked up to the electronics counter, no line during the purchase, no line after I left the store, and no line when I returned with another customer to purchase the itemAs I stood there with another customer wishing to purchase the system, Anthony took the remaining systems from the electronics area and walked away from the counter as I spoke to MeganAs stated in my previous complaint, there was no issue with the other customer making the purchase until I went to pay for itWith every “verbal exception” to their policy that was created, I, as well as the other customer, abided and was still denied the right to make the purchaseI then left the store, went to my vehicle, and decided to walk back into the store to speak to another manager and request the information for the store and district managerI was told by Stephen that this information could not be given out and he then asked what was the problemI told him and he then went to speak to whomever in electronicsHe returned at 9:am and stated that all systems were gone, had been sold as I stood there waiting, and that I could possibly purchase some the next morningIf this is true, and this WASN’T yet another means to prevent this purchase and further discrimination, NO systems should have been sold on Friday, March 3, at the Target located at *** *** *** Brighton MI after 9:amI was told by Nancy that each store decides how to handle new released items and that some stores give tickets out to customers waiting in line to make purchasesIf this was true, I as well as the other customer would have been able to purchase a Nintendo system(Being that we were the only two customers standing at the counter) So, in theory, Megan, Anthony, and the other cashier would deny me the right to pay for another customer’s item if they and I both held a ticket? That is, unless this Brighton MI Target also decides who they give tickets to? Also, not sure how they would hand out tickets to customers if there was NO line of people to hand them to!So, it’s an understatement to read the response from Nancy, “Ms*** feels the Store Leadership mishandled her shopping experience.” My experience was not “mishandled” but yet, I was discriminated against because there’s no reason that another customer in the store could not make the purchase because I was paying for itHere’s a portion of the conversation that I had with Jill (the first representative that I had spoken with in Target Guest RelationsTake note of how the “policy” verbally changes.) Jill: OKWith this particular item there is a limit to one per day per guestI will be happy to share your feedback with the stores leadership team regarding the experience thoughI do apologize for the confusionMe: I had another guest with me to make the purchase Jill: There is a limit per household as wellCan I ask, did they make any attempt to verify your address?

Initial Business Response /* (1000, 7, 2015/12/18) */
Dear ***,
Thanks for contacting Target on behalf of our guest *** ***
Included you will find our response to Mr.***
As always, we appreciate the assistance you provide us with our guestsIf you have further questions,
feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Amy
The Target Team
www.target.com
Dear ***,
Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience
We know the importance of having well-trained team members, and I know it can be frustrating if you receive inconsistent information about our merchandiseWe take your comments seriously, and I've shared your feedback with our Cityview and Lake Worth Store Leadership teams for further reviewThey'll look into your experience and follow up with their team members and provide coaching to help prevent this behavior from happening againAlthough we can't share the outcome of these conversations for confidentiality reasons, we appreciate the time you've taken to share your experience, which helps make shopping at our stores better for every guest
I know this has been a frustrating experience for youWhile I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concernsI've documented your comments and will make them available to our leadership teamOur leadership team will review your comments with our team members to ensure they're providing the best possible service
We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours
Sincerely,
Amy
The Target team
www.target.com
Initial Consumer Rebuttal /* (3000, 9, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Target's reply contains only one sentence regarding my complaintThey simply state they are not honoring the promotion I was tricked byTherefore, their response is unsatisfactoryThe only acceptible response is for Target to honor their Black Friday ad

Thanks for contacting Target on behalf of our guest *** *** I completely understand how frustrated and anxious Ms*** has felt since she first attempted to reach out to us regarding a missing and unfulfilled orderShe has had great difficulty coming to an understanding and solution with
our previous Target Team Members, and I’m sincerely sorry for everything that she’s been through Ms*** connected with me today over the phone and I confirmed with her that due to a rare technical error, her order never moved into a physically created statusBecause Target doesn’t charge guests until orders ship, I’m happy to say that Ms*** was never chargedAny holds associated with this order will have fallen off her methods of paymentBecause Ms*** used a Target GiftCard as a partial form of payment and discarded it after use, I have sent her both a replacement GiftCard for $as well as an additional $in GiftCards as a goodwill gesture for all of her troubles I’m sorry that it took so long to get this issue resolved for Ms***, but I’m so glad she gave me the opportunity to take away such valuable feedback and make this situation right for her As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Rachel Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest *** *** I can only imagine how disappointing it was when the recipient of the watch received it damagedI’m unable to refund the guest until the watch is returnedIf they’d like to return it by mail, they’ll be refunded when the
return center receives the watchThey can also bring the watch to their local Target store for a return or exchangeIf they want to return it to their local Target store for a faster return or exchange, here is a list of the three closest Target stores based on the recipients shipping address:Irvine Target miles away*** *** *** Irvine, CA ###-###-####Tustin Target miles away*** *** *** Tustin, CA ###-###-#### Santa Ana Target miles away*** * *** ** Santa Ana, CA ###-###-####I was able to pull up the packing slip that was shipped with the watch and it did include the gift note along with who the package was fromTowards the bottom right below the detailed list of the purchased items, they’ll notice the gift noteTowards the top of the slip, ***’s name was listed under the ‘BILL TO’For privacy reasons, we didn’t list the billing address however it did show ‘*** ***’. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** *** I spoke with guest on the phone about the quality of the bed she ordered. I’ve set up an appointment with our large furniture carrier, EFW to pithe bed. They’ve confirmed that they spoke with *** and
an appointment has been set for 11/06/2017. Once the bed is picked up, I’ll be issuing the guest a refund. For future purchases, our return policy is days. The guest does have my direct line to call should she need anything else. I sincerely apologize that her purchase has been such a disappointment. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, PaulineTarget.com Executive Officeswww.target.com

Thanks for contacting Target.com on behalf of our guest *** ***. I can only imagine the disappointment she felt when she realized the wrong address was entered on her order. I understand that she called for help an hour after the order was placed, and was upset that she wasn’t able
to modify the address or cancel her order. I sincerely apologize for the frustration this experience has caused her. Once an order is placed, it starts to process almost immediately. There is typically only a minute window of time after an order is placed that our team members are able to modify it. I see that one of our team members followed through on their suggestion to watch the order and try to intercept it. Unfortunately, the order was sent in a manner that UPS was not able to modify the order on their endI did speak with *** about her experience the other day. As a onetime courtesy, I processed a refund for her order. I also offered to match the prices on a new order. I understand that she remains upset because she wanted additional compensation or to have a new order with free expedited shipping. At this time, she has been provided a refund and two courtesy GiftCards to invite her back for a better experience that total $57.48. I’m unable to provide any additional compensation for this matterI would like to thank her for sharing her comments and suggestions on improvement with me. I will definitely share them and her experience with our Senior Leadership Team so that we can continue to improve our guest experiencesAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

When I called UPS on September 5th they advised me that they had no tracking information available and offered to start an internal investigation for a lost packageUpon looking up tracking information today, they were able to locate her package and have the socks delivered on September 7th so her package has been recovered and delivered The team member that she chatted with previously noted that the system didn’t give him the option to cancel her order but to only request for a cancellation which again, isn’t a guaranteed processOur teams are currently engaged in working on a more convenient process for making changes to an order before and during the shipping processIn the meantime, our team members try their best to work around the limitations so I apologize they were unable to cancel her order or change the shipping method As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Final Consumer Response /* (2000, 6, 2015/12/04) */
Customer called Revdex.com manger resolved issues
Entered by Revdex.com staff

Thanks for contacting Target on behalf of our guest *** ***.I apologize for any confusion or misunderstanding that may have occurredThere is no systematic functionality that allows Target.com accounts to be either deleted or modified to change the associated email address. We can certainly disable her previous account so it can no longer be used, however this is not the same as deleting and she can request to have it reopened at any timeShould she like to pursue this option she may call us at ###-###-#### and any of our team members will be happy to help her disable her accountWe apologize for any inconvenience and welcome our guest to create a new account with her preferred email address should she wish to use a different email on our website.As it turns out we aren't able to offer any other options for this situationTarget considers this matter closed. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com