Target Corporation

Initial Business Response /* (1000, 5, 2016/01/06) */
Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Mr***
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target
at (800)*** and reference case number ***
Sincerely,
Harol
The Target Team
www.target.com
Hello *** ***,
Thanks for contacting Target through the Revdex.com regarding your recent experience at our Diamond Bar Target storePlease accept my sincere apology for any frustration and inconvenience this situation might have caused you
I understand you were trying to use a Cartwheel offer and match the price on a Jawbone UP sold on Target.comHowever, a store team member denied to combine both offers
We appreciate you bringing this matter to our attention because we work hard to make sure that your store experiences are pleasant and efficient
I am sorry for the disappointment but Cartwheel offers and Target coupons cannot be combined with price matchFor more information on our price matching policy, please visit: https://corporate.target.com/about/shopping-experience/shop-with-confidence#q
The team member behavior that you mentioned is not a part of our guest services philosophyEven when we cannot offer our guests the resolution they are requesting, we still expect our team members to conduct themselves in a friendly and professional mannerI will be sharing these details with our Diamond Bar Target Store Leadership Team for further review and action
I know this has been a frustrating experience for youWhile I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concernsI've documented your comments and will make them available to our leadership teamOur leadership team will review your comments with our team members to ensure they're providing the best possible service
We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours
Sincerely,
Harol
The Target team
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2016/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If I was trying to price match a competitor I would accept the responseIf Target did not offer in store pick up I would also accept the response
I have a coworker who did in-store pick up, buying the Jawbone at the listed SALE price from Target.comWhen she went into the store to pick it up, she was able to apply the coupon at guest services since there was evidently no price match being done
Target is saying that consumers can buy on sale via the website and apply the coupon in store but for those who do not pay directly on line it counts as a price match? This is ambiguous and a poor example of selective customer service
Final Business Response /* (4000, 9, 2016/01/14) */
Hello ***,
Thanks for contacting Target on behalf of our guest *** ***
Upon receipt of your contact, we reached our guest to address their concernsI called *** and explained our Price Match policy and offered a goodwill gesture in the form of a GiftCard

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. Included you will find our response to Ms***. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number ***. Sincerely, AmyTarget Corporationwww.target.com Dear ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for the disappointing experience. I documented the information you provided so that our portrait studio partners can review this experienceIn addition it looks like you were in touch with our Guest Relations team and received reimbursement in the form of a GiftCard If you have further questions or concerns, feel free to call me at ###-###-#### with reference number ***. Thanks for contacting usI understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserve. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyTarget Corporation www.target.com

I am rejecting this response because: Target didn't resolve--or even address-- the issue at all Again, I waiting in line at Target for hours while Target fixed it computer issues Then, they declined me for a phone eroneously claiming I wasn't eligible for an updrade even though AT&T said I was, put the phone on hold for me and said they'd call me when they resolved their issues but never did I lived up to my end of the bargain Target needs to live up to its end by sending the gift cardTarget needs to answer why I'm still waiting for their promised call months later

Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, I’ve reached out to our guest to address her concerns I sent an email to *** on 06/06/requesting for the information below so that I can further research her order to see why she was over
charged $23.14, but as of today 06/13/2016, I’ve not received a responseThe online order number is located on the top right hand corner of the packing slip/shipping receipt if she still has itThe exact spelling of her name on the packing slip/shipping receiptThe email address that was used for her orderThe shipping addressAny other information that is helpful for me to research her experience Since there was no response, Target has considered this matter is resolved and closed As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

My issues was NOT regarding "e team member behavior and will make them available to our leadership teamOur leadership team will review" as implied in the responseThe complaint was about bait and switch advertising on Target's partAdditionally, I am just curios how "team members behavior" could be shared with management team, when a) they were the management, and b) I never provided any references as to who I spoke to in store

I am rejecting this response because:
The problem has not been resolved yetI will send the requested information and hopefully they will resolve the issue

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Mr*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)440-and reference case number *** Sincerely, Nancy The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience. I understand you are questioning what qualifies as proof of a price. Here is some helpful informationFor printed ads present entire printed advertisement or digital copy of adPhotos or photocopies of ad cannot be accepted as verificationDigital versions of printed advertisements are acceptedFor online prices present your mobile device or a printout from a qualifying competitor’s website or Target.comA Target team member will then verify the match using a Target deviceTo get the details and exclusions of our Price Match guarantee requirements, please visit Target.com. I know this has been a frustrating experience for youWhile I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concernsI’ve documented your comments and will make them available to our leadership teamOur leadership team will review your comments with our team members to ensure they’re providing the best possible service We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours Sincerely, Nancy The Target team www.target.com

Thanks for contacting Target on behalf of *** *** (aka *** ***) We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to
prohibit purchases of any merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on order *** to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest *** ***. I’m sorry to hear about Ms***’s frustration! It sounds like Ms*** has some concerns about the invoicing for her order ***, and I’m happy to do what I can to help.Ms*** placed an order on 4/which
included a pre-order for the Beauty and the Beast Target Exclusive Blu-Ray/DVD ComboThe street release date for this pre-order was 6/and the item included a free promotional GiftCardThe item began shipping on 6/and arrived to Ms*** on 6/per tracking 1Z2W4***Target only charges for items once they have shipped, so on 6/Ms*** was invoiced a total of $for the DVD.This total invoice of $was broken into two separate charges because of the promotional GiftCardIn order to apply value to a GiftCard, Target reduces the value of the associated item less the amount of the GiftCardIn this case, the DVD is valued at $plus taxTherefore, Ms*** was charged $for the DVD and then a second charge of $was madeThis $charge was loaded onto the GiftCard which Ms*** received and has since redeemed.I understand it can be confusing to see charges appear, especially when it comes to pre-orders which can take a long time to ship and invoiceI’m so glad that I was able to resolve Ms***’s concerns, and I look forward to her future orders with Target! As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

I am rejecting this response because: I find it unacceptable for you to verify I have sufficient funds yet take no responsibility to verify you have the items in stock that you are attempting to sellI not only have attached communication from your corporation stating that I would be able to pick the TV up at the Douglass store, but a second communication stating that it was not available there so I needed to pick from another local locations that had the TV in stock yet that was not the caseI appreciate the $gift card, but would be more than happy to return it if you could sell me the item you told me you sold me for the price you told me I was purchasing it forHad you not told me that I had purchased this TV for this price I would have continued to search, but because you lied to me I went to bed and lost out on other opportunities. I do understand that updates on stock do not happen in real time, but 12+ hours should be more than enough time for a large corporation to figure out what they are doingI am also disheartened after Target's CEO went on CBS less than days ago bragging about their customer service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I was finally issued a refund after submitting my initial complaint with the Revdex.com

Thanks for contacting Target on behalf of our guest *** ***I can only imagine our guest’s frustration when she received an email notification stating that her Target.com order for the Marimekko for Target top and short were being returnedI understand my apologies won’t even begin to
help make up for the frustration, but I’m deeply sorryOur Online Returns Center received the package and processed the return on 04/27/She’ll see the credit on her REDcard within 5-business daysI’ve taken a look at her FedEx SmartPost tracking number and show that her local post office wasn’t able to deliver the package because the recipient was unknownShe can also view this information with: Tracking #: 9***774*** By visiting: http://www.fedex.com/us/ FedEx SmartPost shipments start with FedEx but is later handed off to USPS and the local post office will complete the deliveryOnce Target’s fulfillment center has the shipment ready and hands it off to FedEx to handle the first leg of the shipment, it is no longer within Target’s controlThere are many variables that may play into why the shipment was marked as undeliverable by USPSFor example, the shipment may have been sorted to the wrong local post office, the shipping label may have been damaged in transit causing it to be illegible, if there is an apartment building office where packages are accepted it could be that the person didn’t recognize the information on the label, or simply the mail carrier may have misread the address*** is correct, she did do everything she possibly could to have her order deliveredUnfortunately, Target is unable to pinpoint what exactly happened and provide a definitive answer as to why it wasn’t delivered; we are only able to share the information we receive from our carriersMarimekko for Target is a limited edition collection and the release was highly anticipated by manyUnfortunately, the items she ordered are no longer available on our SiteI’ve also taken the time to call the Target stores within a mile radius of the ship to zip code on her order, however, none of the stores have the items availableI can’t apologize enough knowing that Target has let her down, so I’ve sent her a $Target eGiftCard to her email addressI know I’m not able to change what she’s experienced, but I truly hope *** will give us another chanceAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** *** The guest’s email that was provided on the order *** is giving our system an unknown responseThis can be caused by a spelling error, security settings within the email settings, or even a firewall preventing
them from being delivered When the email that contained the $promotional Target eGiftCard was delivered unsuccessful, it was cancelled from her orderHowever when it was cancelled from her order, $was deducted from her total amount on the order I’m sorry for any confusion that this has caused for our guest. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 5, 2016/02/03) */
Hello ***,
Thanks for contacting Target on behalf of our guest, *** ***
As always, we appreciate the assistance you provide us with our guestsBelow you'll find our response to ***If you have further questions, feel free
to contact Target at (800)*** and reference case number ***
Sincerely,
Kathy
The Target Team
www.target.com
Thanks for contacting Target through the Revdex.com regarding your recent experienceAgain, I apologize for the inconsistency in the information we've provided you with our item availability for the Mio Fuse Heart Rate Training and Activity Band
I appreciate you've forwarded me the screenshots of your chat and social media conversations with usWe understand the importance of providing you with consistent information across all channels (stores, social media, email, etc.)As mentioned in my previous email, when an item becomes unavailable at stores near you, the stock status on Target.com may either switches to "out of stock" or simply "not available in stores." Furthermore, not all items feature in Cartwheel is available at stores near you because our merchandise selection can changes from one store to another to fit the unique demand of each marketOur guideline for Cartwheel is that 1/of our stores across the country must have the product available at the time of the offerThe fact that there were global redemptions for the band shows that this item was available in stores and other guests were able to take advantage of the offer
Your loyalty is important to us, so I've issued a Target GiftCard to invite you back to Target for a better experienceYou'll receive this GiftCard within 7-business days
I've documented your comments and will make them available to our leadership teamOur leadership team will review your comments and provide the necessary coaching to our team members in all channels to make sure we're providing a consistent Target branded experience
Thanks so much for taken the time to share your experience with usWe look forward in seeing you at Target again!
Sincerely,
Kathy
The Target team
www.target.com

Initial Business Response /* (1000, 7, 2015/11/20) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, I reached our guest to address her concerns
I'm sorry to hear that she received an email letting her know that the three Call of Duty Black
Ops systems had been cancelledI can only imagine how disappointed she must have been especially since these are such popular items
I do show that she's spoken with several team members regarding her cancelled order so I'm sorry to hear that she feels that she received poor guest service from some of themI looked at the written correspondence from our Social Media team and I confirmed that they provided the correct information
When an order is placed on Target.com an authorization hold is placed on the guest's payment method to ensure funds are available when the order is ready to shipSince she used PayPal as her method of payment the authorization hold lasts for daysAfter that hold expires Target requests a new hold to be placedIf at any time the credit card with her PayPal account is updated or changed the authorization hold will be deniedThis may have been the case but only PayPal knows for certainThe only information about the order cancellation that is shared with Target is that the request for re-authorization was denied
Target doesn't have access to PayPal's system which is why proof can't be provided of the denied requestOur guest is certainly welcome to reach out to PayPal to obtain that informationI do show that Alan did send a screenshot of the information Target has available so there isn't anything else I can provide
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

Thanks for contacting Target on behalf of our guest *** ***Target GiftCards don’t have a value until they are purchasedSo when an item comes with a free GiftCard Target reduces the value of the qualifying item in order to put that value on the GiftCardSince the item and GiftCard are
shipped separately the guest may see two charges on the payment methodHowever, they both add up to the value of the qualifying item***’s GiftCards were canceled due to a technical error***’s order was then charged less the GiftCards***’s original total was $but was only charged $I can’t apologize enough knowing Target has let *** downI’ve sent *** a $Target eGiftCard to her email address*** should receive the eGiftCard within 4-hours which can be used on Target.com or simply print it to use in stores.I know I’m not able to change what she’s already experienced, but I have confidence that if she uses the eGiftCard toward a new order she’ll have a much better Target.com experienceAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target regarding the concerns of our guest *** *** not receiving a refund for an order that was delivered but receivedIn researching this issue, I see that our internal specialty team has already researched, resolved and responded to our guest that we will not be able to
provide a refund for this orderWe’re sorry to hear that several of her recent purchases arrived with missing itemsWe want to make sure that she enjoys the purchases made from us and at this time, for all of her future purchases, we invite her to only shop the selections we have available at her local Target storeIt saddens me to hear that she feels as though she was hung up on when she called for help about this issueThat is certainly not acceptable and I’ll continue to look into this matter and provide the feedback necessaryAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) 591-

Unfortunately, our large shipping carrier doesn’t give Target the option to expedite ordersBecause they strategically plan deliveries based on size, equipment needed, the shipping address, among other factors, they already strive to deliver packages as soon as possible The guest called in on 08/and 08/and the team members didn’t look into his shipping information to a further extent to see that the vendor didn’t ship the recliner out to himOur team has already followed up with those team members to provide coaching and ensure that this doesn’t happen againA team member offered to send him a replacement recliner on 08/and the guest didn’t confirm this option so we didn’t refund him or send a replacement until we knew which route the guest would like to take Due to the influx of orders, Target doesn’t have a way to monitor shipping on all orders which is why we provide the guest with the tracking information that is given to us by the shipping carrierTarget was unaware that his item didn’t ship until our team member Lauren looked into matters further and gave the guest his available options, neither of which he accepted I understand that this has been a disappointing experience for him and his family, so I’m glad to hear that he was able to receive one sooner in time for his father-in-law’s arrivalI’d love to invite him back for a better experience so I went ahead and sent him a $Target eGiftCard to his email addressHe should receive it within 4-hours and can use it in store or online I created a return and refunded the guest in the amount of $and he should see that post back to his Target REDcard within the next 3-business days As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### JennaTarget.com Executive Officeswww.target.com

Mr*** has been given the exception GiftCards twice for orders that have not qualified for the promotionsOn 3/and 3/he was advised that we are unable to honor this request a third timeFor all future orders, we advise him to ensure the items total $before taxAs it turns out we aren't able to offer any other options for this situationTarget considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,MorganTarget.com Executive Offices

I am rejecting this response because: After I heard from Target that they gave me a partial refund on the phone when I called myself, I was never emailed about that, I reached out again and told Target that the remaining items they did not refund me for DID NOT arrive. If they did, they were stolen. I called to ask who signed for them, what happened to the package, I was put on hold each time for min at least and no information was ever offered. Last time I was told I would be called back when Target found the answer. No one ever called me. I am now disputing the charge with my Target credit card since in months I have gotten no full resolution from Target They are telling me that the items all came in one shipment which is a lie. The BROCATTO manufacturer, BARBOUR, and Dafni manufacturers confirmed that their packages were from them and returned to them (the whole time Target insisting I had them).Target not handle your holiday online shopping volume and every year there is some kind of screw up around the Novbeauty sale. Target then shuts off their chat feature so I had to sit on the phone for the 2nd year in a row for an hour waiting for a repand for that rep to put me on hold for min of research and no resolution.I returned the one item I received, Barbour cordless, for on 12/4. Target finally returned the styling tools (Brocatto and Dafni) on 12/for 342.12. My order was 621.04. Target still owes me 151.76. That is all. Its been months, hours of calls I had to prove to Target that the manfacturers all recived of the styling tools back(they were returned via UPS), Target to this day has not helped resolve anything. I have spent countless hours on hold with subpar customer service reps reapeating the same situation to them over and over. I just want to get this over with so I can never shop at Target.com, around the holidays, or in the store ever again.Please check all of the comments on Target's Facebook page around the holidays, they basically robbed hundreds of frazzled customers complaining on all their social media outlets. None of them could get a hold of a repeaily or one that could help them. Thank you.*** ***