Target Corporation

I am rejecting this response because:
The point of ordering online it to have my product DELIVEREDNot to have to drive to Grand Rapids. I let your staff know that I work full time and am not able to answer my cell phone during business hours, as I am a professional, and let them know when I was available to speak to. I did NOT get myorder expedited as my email was never returned, as stated it would be

Thanks for contacting Target on behalf of *** ***We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit purchases of any
merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on order *** to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

Initial Business Response /* (1000, 12, 2015/12/05) */
Hello ***,
Thanks for contacting Target on behalf of our guest ***
Guest contacted Target Guest Relations directly by phone and resolved this concernGuest was issued a good will gesture GiftCard
As always, we
appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number
Sincerely,
Nancy
The Target Team
www.target.com

Thanks for contacting Target on behalf of our guest *** ***. Please accept my sincere apologies for the experience Mr*** had when the GiftCard payment came out of his accountTarget GiftCards don’t have a value until they are purchasedWhen an item comes with a free GiftCard, Target
reduces the value of the qualifying item in order to put that value on the GiftCardSince the item and GiftCard are shipped separately, he may see two charges on his payment methodHowever, they both add up to the value of the qualifying itemThis information can be found under the “why was I charged for a free Target GiftCard?” sectionRest assured, Mr*** was charged correctly and as a result I’m unable to issue the credits he’s request. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Morgan Target.com Executive Offices

Thanks for contacting Target on behalf of our guest *** ***. I completely emphasize with the amount of disappointment he felt after cancelling an item that was meant as a special giftBeing informed that his order was cancelled without proper reasoning is a poor online experience that none
of our guests should have to encounter. After reviewing his order details, I confirmed that his order was cancelled due to a payment failureBasically, when placing a pre-order, Target sends an authorization hold request to the card issuerAutomatic authorization renewal attempts will happen every days for Target REDcard, Visa and American Express, every days for Discover and every days for MasterCard and PayPalIf at any point during the pre-order process an authorization-hold request fails, Target automatically cancels the order since our guests isn’t charged for the order until the item ships. I understand how much he was looking forward to receiving this exclusive item and I’m so sorry for any disappointment this experience has causedInformation on pre-orders and authorization holds can be found in the Help section of Target.com or click hereDue to systematic limitations, once an order has been cancelled we don’t have the capability to reinstate the cancelled order. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Initial Business Response /* (1000, 5, 2015/12/23) */
Thanks for contacting Target on behalf of our guest *** ***
Target's order numbers are digits longIt looks like ***'s order number is only four digitsI reviewed ***'s email address in our database to find an order but none
was locatedWe have no records that *** placed an order with Target.com on 12/08/Our order verification team also looked into this issue and they were unable to locate an order through the email address and order number *** provided
*** needs to make sure the charges on her card states Target.comWhen an order is placed on Target.com an email confirmation is sent within two hours*** can provide us with attachments which shows the order number and email confirmation she received from Target.comOnce the order ships we send guest their tracking informationSince we're unable to locate ***'s order on Target.com *** will need to dispute the charges with her bank
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

Thanks for contacting Target on behalf of our guest *** *** We know how important savings is, especially with a little one running aroundThe reason the coupon wasn’t able to be applied to the order is because if you spend over $in diapers, you receive a $GiftCardOnly one
Category Coupon per guest can be used for any individual categoryAt this time, we are unable to honor the couponMs*** is more than welcome to use it on a $purchase that doesn’t include any other offers As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

I am rejecting this response because: The product was already shipped back prior to receiving the businesses response, spoke to customer service agent who could have cared less about my situation but was somehow able to process a return, but I have yet to see the funds back into my account, standard timeframe for this is 2-business days and we are well past thisI am extremely upset with how much effort on my part this has taken especially around the holidayTarget has to do better than what they are offering

Thanks for keeping us informed as to the status of our guest, *** ***.I’m glad to know that she was able to get delivery of the sofa. I’ve gone ahead and issued a refund in the amount of $for the shipping charges and taxes; she should see this refund back to her American Express within the next business days. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

We thank our guest *** *** for her additional feedback As it turns out we aren't able to offer any other options for this situationTarget considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for keeping us up to date on the status of this case and the concerns of our guest, *** ***.I appreciate her taking the time to let us know her additional concerns regarding the advertisement for the Nintendo Wii points Card. The google ad links directly to the Target.com item that states: “Model Compatibility: Nintendo Wii U” which is a different model from the Nintendo Classic Wii she states she was purchasing the card for. Our return details state, “This item cannot be returned; please reference our return policy for more information.” I understand and apologize for the disappointment, but I will not be able to provide a refund for her purchase since this item cannot be returned.She should continue to work through the dispute option that she has filed with her bank. As it turns out, we aren't able to offer any other options for this situation and Target considers this matter closed.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** *** After contacting the shipping carrier, they advised me that there was a delay with the deliveryDuring that delay, the package was refused during shipping so they stopped shipping the five chairs Since I was able to
confirm that the chairs are being refused, I went ahead and refunded herHer refund of $1,should be posted back to her MasterCard within 7-business days As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsAs always, we appreciate the assistance you provide us with our guestsWe reviewed the price listed on Target.com was an
online clearance priceClearance items are excluded from price matchingThe full policy can be viewed onhttps://corporate.target.com/about/shopping-experience/shop-with-confidence As a good will gesture a small GiftCard was sent to invite Ms*** back for a better experience. If you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsThe Carson Store Asset Protection team confirmed the cashier didn’t report any items left and the video showed items scanned
and Ms*** husband bagged each item after scanning, nothing missedThe log recording items turned in after being found in carts or left in the store also didn’t have items listedAs a onetime good will gesture we have sent a Giftcard which will arrive in 7-days As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest *** ***. I completely understand the frustration our guest is feeling after realizing that her shipment was being delivered to the incorrect addressWhen *** contacted our online team to share her shipping concerns, we didn’t have
the capability to change her address due to the shipping method chosen on her order. I know this experience hasn’t been pleasant, especially, since her shipment is being delivered miles away from her homeI appreciate the time our guest has taken to share her concernsI know I’m unable to take back her previous experience but I hope she’ll give us another chance to provide her with the service she deserves.As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Mr*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number *** Sincerely, Nancy The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent extended service plan experience The email asking you to select a replacement TV from the link was confusing since there were no comparable units in stock for you to selectI’m sorry for any disappointmentOur Extended Service Plan team is reviewing and following up for coaching to avoid any confusion in the future The email notification from the Extended Service Plan confirmed you are due a reimbursement in for the original purchase price of your product (TV), including sales tax (if applicable) based on your terms and conditionsPlease refer to your Extended Service Plan terms and conditions, taxes are not included Our Extended Service Plan team did make an exception and cancelled out the eGiftCard and has sent you a check for the full purchase price of the TVOur Extended Service Plan team has reached out to you by phone and provided a direct phone number should you have additional questions I appreciate the time you have taken to share your experienceThanks for writing Sincerely, Nancy The Target team www.target.com

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. As previously communicated the Nintendo NES classic is in high demand and there are limited quantitiesPer Target policy limited quantity and high demand items can’t be put on holdWe continue to replenish this item as it becomes available to us. At this time we have no further resolution for the guest and we consider this matter closed. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, AmyTarget Corporationwww.target.com

Thanks for contacting Target on behalf of our guest *** ***I can only imagine her frustration when she opened the package she ordered for her daughter’s first birthday only to find a can of shaving cream and a packing slip that was for another guestI know when she contacted Target
regarding this matter she expected a quick and fast resolution and I’m deeply sorry this wasn’t the caseI’ve confirmed that a full refund in the amount of $was processed on 07/21/back to her Visa CardI’ve attached a copy of the invoice for her referenceKeep in mind, refunds may take 5-days for our guests to see the credit on their accountIf she still doesn’t see the credit I encourage her to contact her card issuing bank as there is no further action Target can take to escalate this matterWhile I’m glad to see *** received a $Target eGiftCard and that she was able to redeem it in our Layton Target store on 7/22/16, it is unacceptable that she had to contact us multiple times for a resolutionTarget strives to provide our guests with a resolution on their first contact and it’s clear that this didn’t happenI’ll personally follow up with Jeff and his leader to make sure that he follows through with his commitments to ensure ***’s experience is prevented going forwardI’ve taken the time to review her order and it’s possible that due to human or mechanical error her order was mixed up with another guest’sI’ll share her experience with our Fulfillment Teams so that we can learn from this and make Target an even better place to shopI recognize there are many options on where *** can shop, and that’s why I truly appreciate that she chose Target.com for her daughter’s first birthday presentI know Target didn’t meet her expectations this time, but I truly hope she’ll give us another chanceAs always, I appreciate the assistance you provide with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because:
I do appreciate the apology but this has not resolved the issue at allI was unable to receive the sale price, I was unable to get the Buy Get promotion, and the LOD who was rude has had no disciplinary actionTaken against himSo I wouldn't consider this resolved, especially now that I've had to invest time into getting something done that should have been done in store

Initial Business Response /* (1000, 5, 2015/12/21) */
Thanks for contacting Target on behalf of our guest ***
I'm sorry to hear that she had such a poor experience when she called to request a price match with Best BuyWhen she purchased the Apple Watch the item came with a
promotional $Target GiftCard
Unfortunately, Target was unable to extend the price match because of the promotional Target GiftCardItems with GiftCard offers, whether offered by Target or another retailer, are a part of the Price Match Guarantee exclusionsThis information can be found in our site under the "What are the Price Match Guarantee exclusions?" section
When an item comes with a promotional GiftCard Target has to assign a value to that GiftCard because GiftCards don't have a value until they are purchasedSo Target reduces the value of the qualifying item in order to put that value on the GiftCardSince the item and GiftCard are shipped separately she may have seen two charges on your payment methodHowever, they both add up to the value of the qualifying item
So she should've seen a charge for $for the Apple Watch and $for the Target GiftCardBoth amounts total her grand total of $
When an item comes with a promotional GiftCard both items need to be returned in order for a full refund to be issuedThe reason the store wasn't able to provide a full refund is that they can only refund physical GiftCardsThey need physical merchandise to return and process, which can't be done with either an eGiftCard or Mobile GiftCardTarget.com would've been able to deactivate the eGiftCard and issue a refund to your MasterCard as long as the eGiftCard had a full balance
I realize she didn't have the best experience at the store which is why I've requested a refund to her PayPal account for the value of the Target GiftCardShe should see the credit post to her account within 1-business days
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***