Target Corporation

Initial Business Response /* (1000, 7, 2015/12/22) */
Thanks for contacting Target on behalf of our guest ***
The Cyber Monday promotion event for 15% off was provided with a codeThe code was CYBERGuests had to enter this promotion code to get the discountIt looks like
*** did not enter the code CYBERSince the code was not entered the system did not give *** 15% off his Apple iPad Air
I will be happy to honor the 15% off promotion because *** placed the order on 11/30/I will issue a 15% refund to ***'s original form of payment today, 12/22/Refunds take 5-business days to reflect on the original form of payment
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (2000, 9, 2015/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They are honoring the discount I expected to get when I ordered the itemThat is what I asked for so I am satisfied!

Hello, Thanks for contacting Target on behalf of our guest MrsM ***I do see that Mrs*** was contacted by a Target manager on 4/10/I did also reach out to Mrs*** today to ensure everything was resolved to her satisfactionOur manager was able to send out a chair with the
chair legs she was interested in, so at this time we consider this matter resolvedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Amy Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest *** D.In my previous response, I was informing the guest that all three items included in her order was were provided with some sort of compensationShe was giving a full refund for the umbrella and was giving a $GiftCard for the damaged Shakes. As I stated before, I confirmed the eGiftCard was used at a physical Target store and not onlineI realize our guest is not happy with this outcome, but no further actions will be takenIf the guest feels the eGiftCard was stolen they must contact their local law enforcement for helpAs of 09/07/2017, Target considers this matter closed. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Thanks for contacting Target on behalf of *** **We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit purchases of any
merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on order *** to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

I am rejecting this response because:
The email address used was *** However, I was told my order could be looked up by my first and last name, as well as address In addition, the gift card number to be re-issued a credit is *** and the access # is *** I am hesitant to accept any type of response as I have had so many issues with Target.com and their customer service that it makes me anxious to do so, and I am not certain if an acceptance closes the case. Thank you,*** *** ***

Hello ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concernsWe followed up with Consumer Cellular on behalf of Mr*** for a review of his accountWe sent a copy of Consumer
Cellular’s response detailing dates and times Consumer Cellular had contacted Mr*** notifying him of data use and increased data planAlso included in response was a review of phone conversation of Mr*** and Consumer Cellular agent on August 19, reviewing data plans and Consumer Cellular offering a good will gesture credit As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWhile I accept the settlement with the refund, I do not agree with the response message from Target as I did not violate any terms to this order and I am not a reseller as wellTarget should enhance it's own system and make any terms clearly stated (instead of having two different terms for online and B&M stores)Simply blaming customer by covering its own mistakes is not the right way to do businessThanks Revdex.com for the great help to have this issue resolved

Thank you for contacting Target Corporation regarding the experience of our guest, *** ***Included you will find our response to Mr***As always, we appreciate the assistance you provide us with our guestsIf you have further questions or concerns, feel free to contact Target
Guest Relations at ###-###-#### and provide reference number: ***
Sincerely,
Elizabeth
Target Corporation
Dear *** ***,
Thanks for contacting Target through the Revdex.com regarding your recent experience with pricing on Target.com and price matching at the Ventura West Target storePlease accept my sincere apology for any disappointment and confusion this has caused youI understand that this was very frustrating for you
The Honeywell Air Purifier that you saw on Target.com went on clearance and the online inventory sold outMerchandise on Target.com and in our stores gets marked down at different timesThe clearance price isn't an "advertised" price; it's the price guests paid when they ordered the item onlineThe item is still pictured online because the stores still have the item in stockNear the item, you also see the wording: prices, promotions, styles and availability may vary by store and online
Also, we will match the price if you buy a qualifying item at Target and then find the identical item for less at Target.com, but clearance priced merchandise is excluded from our price matching policyTo get the details and exclusions of our Price Match guarantee requirements, please visit Target.com
Since we value you as a great Target guest, I'm sending you a Target GiftCard as a goodwill gesture to invite you back to our stores for a better experienceI understand that our apologies may not completely eliminate your frustration, but I do hope you will continue shopping with us and that we provide you with the great service that you deserve in the future
Sincerely,
Elizabeth
Target Corporation

Thanks so much for reaching out on behalf of *** *** I understand *** wanted the order held until the weather was warmer, however, an order is processed and shipped as soon as it’s submitted I’ll be happy to refund him when he returns the plantHe returned a box that
contained only branches, however, our return center sent it back to him because it wasn’t the plantOnce the plant is received at our return center, he will be refunded in the amount of $ As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Jenna Target.com Executive Offices www.target.com

Initial Business Response /* (1000, 6, 2015/07/07) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, we reached our guest to address their concerns
I understand the guest was having issues while attempting to place her online orderAfter
speaking with the guest she informed me the items were no longer needed since they were purchased elsewhereAs a result of the poor service she experienced we sent the guest a GiftCard to invite her back for a better order experience
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)***
Initial Consumer Rebuttal /* (2000, 8, 2015/07/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I am rejecting this response because:I understand that Target doesn't have access to the card usage. That's why I contacted eBay. eBay performed an investigation and found that the CARDS WERE USED BEFORE I RECEIVED THE EMAILS. My email was not compromised -- the cards were used before I received them. Here's a direct quote from eBay:"I can verify that these cards were used prior to you receiving them in emails and so you may want to bring that up when you contact them as well to see if they have any additional options."Target is correct that the amount was $807.50, not $

I am rejecting this response because: All though I have finally received a refund it should not have taken this long to resolved this and it should not have caused me the emotional stress that it have !! If I had known it would have been all this I never would have given you all my businessthis started with your company sending me damaged and incorrect merchandise and your service reps and supervisors giving me the run around and erroneous information and then lying to me !! and after all your company have put me through all I'm worth for my inconvenience is a $gift card !! which I have never received ??Wowyou have lost a very good customer, one who have spent hundreds of dollars with your company year round especially at Christmas !! I guess I will go back to Walmart where me and my money are appreciated !! You all are not sorry for what you did because if you were I would never had had to file a complaint to get some results.......I should have sold that headboard that you all sent me instead of my dinette set on ebay and maybe I would have felt better based on what you all have put me through

Thanks for contacting Target on behalf of our guest *** ***I’m sorry to hear that *** encounter a pricing error when trying to purchase the Coleman Gas Grill on June 5, The error was fixed within a few hours and *** successfully placed an order on June 6, at the
advertised sale price Target considers this matter closed, as there is no other resolution neededAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Hello ***, Thanks for contacting Target on behalf of our guest *** **. Upon receipt of your contact, we reached our guest to address their concerns of Cartwheel coupon for iPad Air GB or iPad AirGB not being available in all stores due to Apple is at the end
of product life and surplus of this older inventory at stores runs low until sold outAdvised Target does have inventory in store stores and working with Merchandise team in attempt to locate inventory for Ms** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest *** *** I understand that *** received the item he purchased damaged and had troubles getting the headboard picked upI have contacted *** by phone and resolved the issueWe have proof the boxes were returned back to usA refund
will be issued on 9/in the amount of $back to his REDcardOnce the guest gets back into town, he will replace the order and we will adjust the same sale price he previously had As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, MorganTarget.com Executive Offices

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Mr*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number *** Sincerely, Nancy The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience with your TV and entertainment center purchase I understand the 4K TV originally purchased had a defect and was returned for a refund because your local store didn’t have that specific TV in stock to exchangeRather than waiting for more inventory a second smaller TV purchased at a higher price was purchased and this made the new entertainment center no longer needed I know this has been a frustrating experience for youWhile I’m not able to offer you the resolution you’re looking for, I can certainly assist with any return questions should you wish to return the entertainment center or the second TV Here is a link to Target’s full return policy www.target.com/returns Thanks for taking the time to share your experience with us Sincerely, Nancy The Target team www.target.com

Initial Business Response /* (1000, 5, 2016/03/10) */
Thank you for contacting Target Corporation regarding the experience of our guest, *** ***Included you will find our response to the guestAs always, we appreciate the assistance you provide us with our guestsIf you have further questions
or concerns, feel free to contact Target Guest Relations at (800) *** and provide reference number: ***
Sincerely,
Elizabeth
Target Corporation
Dear *** ***,
Thanks for contacting Target through the Revdex.com regarding your recent experience with price matching at your local Target storePlease accept my sincere apology for any disappointment and confusion this has caused youI understand that this was very frustrating for you
The Honeywell Air Purifier that you saw on Target.com went on clearance and the online inventory sold outMerchandise on Target.com and in our stores gets marked down at different timesThe clearance price isn't an "advertised" price; it's the price guests paid when they ordered the item onlineThe item is still pictured online because the stores still have the item in stockNear the item, you also see the wording: prices, promotions, styles and availability may vary by store and online
Also, we will match the price if you buy a qualifying item at Target and then find the identical item for less at Target.com, but clearance priced merchandise is excluded from our price matching policyTo get the details and exclusions of our Price Match guarantee requirements, please visit Target.com
Since we value you as a great Target guest, I'm sending you a Target GiftCard as a goodwill gesture to invite you back to our stores for a better experienceI understand that our apologies may not completely eliminate your frustration, but I do hope you will continue shopping with us and that we provide you with the great service that you deserve in the future
Sincerely,
Elizabeth
Target Corporation
Initial Consumer Rebuttal /* (3000, 7, 2016/03/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a deceptive practiceIf the item is sold out and only available in stores why not remove the online price or mark it as online onlyWhen speaking to the manager in the store (Kyle) and the customer service rep they stated that the price was not for their storeThey instructed me to change the store online to see their priceWhen we did it the price was still
Imagine if all online retail organizations worked this way would we shop in brick and mortars? As you change the store location on the Lowes home improvement website the price reflects the in-store priceSHAME ON TARGET

Hello ***, Thanks for contacting Target on behalf of our guest *** ***. At this time we have no further resolution for the guest and we consider this matter closed. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, NancyThe Target Teamwww.target.com

Thanks for contacting Target on behalf of our guest *** ***I apologize for any inconvenience and frustration this has caused our guest to when she receive a damaged replacement for the five drawer dresser*** may return the damaged replacement for the five drawer dresser back to
our returns center. I have processed a pickup through our shipping company EFW. They will contact her to pick up timeThe return Waybill number***-***-*** They can be reached at (***) *** if *** has any questions. As soon as I can confirm the dresser is on the way back to us, I will issue a refund back to her PayPal account for $275.06. Due to system limitations, the dresser cannot be returned to the store for a refund since the store does not recognize replacementsPlease keep in mind that Target’s return policy for guest’s using PayPal is for a Target GiftCard to be issuedA Target eGiftCard refund will initially be generated, but I’ll be deactivating it in order to process a refund to her PayPal accountOnce that happens she’ll receive an email confirmation and she should see the refund post to her account within 1-business daysI can’t apologize enough knowing Target has let her downI’ve sent her a $Target eGiftCard to her email addressShe should receive the eGiftCard within 4-hours which can be used on Target.com or simply print it to use in storesAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest ** ***I understand that Mr***’s orders have been repeatedly cancelled with Target.com and I can only imagine the frustration he’s feltAt this time, I encourage Mr*** to speak with our order verification team personallyPlease direct Mr
*** to call our main line at ###-###-#### and speak with one of our team membersThey will be able to connect him with our order verification team for further assistanceAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Rachel Target.com Executive Offices www.target.com