Target Corporation

Thanks for contacting the Target Executive Offices regarding the concerns of our guest *** ***.I’m so sorry that up until now, we haven’t been able to resolve ***’s issue of receiving missing hardware for the children’s kitchen set she bought. In looking over her case, she has been
working directly with a member of our leadership team. The missing hardware wouldn’t arrive in a timely enough fashion, so *** has decided that a return and refund would be the best option for her. A pihas been coordinated for next week through our carrier EFW; they will take care of the pickup without a box being necessary for the return. A refund in the amount of $will be processed back to her MasterCard once the pihas been verified.Although there’s no way for us to undo the experience she’s had, I do sincerely apologize that we let her down this holiday season. This is not the experience we want a valued guest such as *** to have and a $eGiftCard has been sent to her to invite her back for a better one.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, PaulineTarget.com Executive Officeswww.target.com

Dear ***, Thanks for contacting Target on behalf of our guest *** *** Included you will find our response to Mr***. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number ***. Sincerely, AmyTarget Corporationwww.target.com Dear ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience. We work hard to make sure we have the products you want and need on our shelvesSometimes sales of a particular item may exceed our expectations, even when our buyers do their best to anticipate guest interest for an itemWhenever quantities of certain advertised items are limited, it’s called out in our weekly adThe Nintendo NES Classic that was featured in this week’s ad is in high demand and there is limited inventoryThis item will continue to be replenished throughout the holiday season and we encourage guests to check back at their local Target storeI know this has been a frustrating experience for youWhile I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concernsI’ve documented your comments and will make them available to our leadership team We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyTarget Corporation www.target.com

Thanks for contacting Target on behalf of our guest *** *** I’m sorry to hear that the guest received the Samsung Galaxy Sin such a disappointing condition The guest is correct and the phone is returnable in store and online, even if the phone has been openedAs long as
there is no liquid or physical damage to the device, her phone is still eligible for a return if she would like me to start the process and send her a return shipping label I have also followed up with the team members that she spoke with to provide coaching and ensure that they’re providing accurate information. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** *** I’m sorry to hear that *** still hasn’t received her order when FedEx shows that the shipment was delivered to our Exton store on 07/08/ I’ve contacted our Exton store today and our store team members couldn’t
locate the merchandiseThe SwimWays Basketball that *** ordered is considered lostI’ve went ahead and processed a full refund of $for herShe’ll be receiving a refund of $Target eGiftCard at the email address on the order within 4-hours and a refund of $back to her Visa Card within 7-days I’d love to help *** place a new order for the SwimWays Basketball, but the item is no longer available on our website and I’m sorry for the inconvenient this caused. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I’m not stating that *** didn’t receive the televisionWhen they picked the TV up in the store, it was incorrectly processed in Target’s system so the guest never paid for the TVAs a result there is nothing for us to refundTypically with replacement and service plans, if the manufacturer isn’t able to assist and it’s within the time period, Target will reimburse the guest the value they paid in the form of a Target GiftCardSince there was a technical error when the guest went to pick up the TV, there is nothing to refundAs it turns out we aren't able to offer any other options for this situationTarget considers this matter closed

Thanks for contacting Target on behalf of our guest *** ***. I’m happy to hear that our guest decided to take advantage of our ship to store optionThis service is meant to be quick and easy and I’m sorry that wasn’t her caseWe should’ve informed her that the order couldn’t be
cancelled until the item arrived to the Target storeSince the shipment arrived on March 22nd, I was able to cancel the order and the pending charge should fall off within 3-days. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Shanetra Target.com Guest Services www.target.com

I am rejecting this response because:
There was no in-store communication of the day return policyI would not have purchased if I had seen said marketing of the day return policy, and I maintain that the cashier should have communicated the return policy before I made paymentI have to sell everything on eBay and compete with Target as they are still selling the items on their websiteThis is an enormous hassle and I'm surprised that Target would want to direct potential customers away from their website and towards my eBay storeI'm so frustrated with having to ship everything out while competing with Target's own sales of the same items that I no longer shop at TargetTarget should assume that myself, having spent over $on seasonal homegoods, represents a customer and household that annually spends thousands of dollars in their storeThey lost this household as a customer base for refusing returns of no more than $of unopened new products they continue to sellThis past week I steered a group of friends away from Target as I refused to go, and had to explain to said group that Target has an unmarked day return policy on new and unused item until after the sale is madeTarget has chosen to stick to their day policy to save themselves a minor inconvience and in turn has lost thousands in annual sales

Thanks for contacting Target on behalf of our guest *** *** and his issue with his recent pick up in store order from Target.com.I was able to speak with *** this evening regarding this issue. I sincerely apologize that his order was cancelled instead of the team member offering to
call him back when they were able to locate his order. At this time, because his order was cancelled we are unable to send a replacement order to him. However, I have sent him an electronic GiftCard that should arrive to his email address used on his order within 4-hours. He can use this GiftCard to place a new order for the product he needs.I appreciate him taking the time to share his feedback and experience with me. I will be sure to share his experience with our senior leadership team.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** *** and her request to expedite the shipping on her recent order of quilts.I sincerely apologize that we were not able to expedite her order as she had requested; once an order is placed we’re unable to upgrade/change the shipping
method. I’ll be sure to share her feedback and experience with the team member that helped her place the order. I’m showing that the order was delivered yesterday and hope that she is now enjoying the beautiful quilts. I do understand we let her down and would like to invite her back for a better experience. I’ve sent her a $Target Gift Card that she can use either in store or online. It should arrive on 12/06/to her email address she used to place the order.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** *** regarding her recent online shopping experience. I can only imagine her disappointment when she realized that she needed additional information to process her order with her new REDcard. Even when a credit card is stored
in our guest’s online Target.com account, it will still require the or digit security numbers to be entered on the order. For our guest’s security, this information isn’t available to any of our team members. I sincerely apologize that it wasn’t clear that the credit card information needed to be written down, otherwise they would have to wait until they receive the card to make a purchase. I'll be sure to share her experience with the appropriate department so they can clarify this information is clearly stated in our online application process. I know we let her down and sincerely apologize that she had such a frustrating shopping experience with us. I'd like to invite her back for a better one and have issued her a $GiftCard that can be used either in store or online; it should arrive to the email address used to file this complaint on 12/06/2017. I'd like to thank her for being a great Target guest and we appreciate her becoming a REDcard holder. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, PaulineTarget.com Executive Officeswww.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would've preferred the credit back to my credit card as that "money" can be used anywhere by me where this $credit via gift card must be used only at Target However, I am satisfied with this attempt at resolving the problem I must say, however, that I will think twice before I order anything again online from this store, again, as their customer service reps are some of the most poorly trained I've experienced regarding Target's policies about handling customer complaints; so poorly trained that they felt the need to lie in order to conclude the phone call

Initial Business Response /* (1000, 5, 2015/12/24) */
Thanks for contacting Target on behalf of our guest ***
I'm sorry to hear that the TV was delivered and subsequently the guest didn't receive it
Target strives to ensure that our guests receive their orders and clearly this
wasn't the caseI can't apologize enough that the guest had to contact us numerous times to get this resolved
I've issued a full refund for the missing TVSince the guest used four Target GiftCards and her Target Debit Card, she'll be issued one Target eGiftCard for that portion of the refundShe should see the credit post to her Target Debit Card within 5-business days
I've reached out to our large item carrier, EFW, and they confirmed that the guest's package was delivered with "To The Door" serviceThis means that the item is placed outside the home in the first dry area and no one needs to be home for deliveryShe should've received and email providing her with a delivery dateMore information can be found on our site and I've also attached a screenshot of that information
For the level of service their package had they didn't need to call to schedule delivery, but they should've communicated what day her TV was scheduled for deliveryI called and spoke to EFW and they weren't able to confirm that email was sent
It saddens me to hear that our team members didn't return her calls, especially when her previous calls were disconnectedI'll personally follow up with the team members she spoke with to provide coaching to ensure this doesn't happen again
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

I am rejecting this response because:Simply because I did not get the right download key when I purchased it and did not install and therefore received the productNow please refund my moneyThank you

Thanks for contacting Target on behalf of our guest *** *** regarding his cancelled order.I show that *** submitted the order *** on 09/25/for only two items listed belowRest assured, there wasn’t a free game offered with this purchase.• The Xbox Micros Xbox One
GB+Gears of Wa(39597737) original price was $and he ordered it for $229.99• The Microsoft XOne Red Rock Band 4(49162169) was ordered at $249.99, however *** cancelled this item on the same day 09/25/2016, just shortly after the order was submitted. On 10/17/2016, *** called our guest service department and requested to change the shipping address for his order, a team member informed him that Target team members aren’t able to modify the order after it has been submitted but we could try to reroute the shipment when the order is shipped.On 10/10/2016, 10/24/2016, Target sent delayed emails to inform *** that the Xbox Micros Xbox One GB+Gears Wa is on backorder with the options to wait and/or to cancelOn 11/03/2016, *** contacted us via chat and requested to cancel the backordered item but the chat session was disconnected before our chat team member could process his request. On 11/05/2016, guest contacted us via chat again concerned why the item hasn’t been shipped but didn’t request it to be cancelled this timeOur chat team member sent him a $Target eGiftCard for his experience. On 11/22/2016, we sent *** a third delayed email, then he contacted us via chat again on 11/27/2016, another team member sent him an additional $eGiftCard for his delayed experience. On 12/02/at 11:PM, our system received a cancellation request from *** for the Xbox Micros Xbox One It was confirmed cancelled and a cancellation email was sent to him on 12/03/at 5:PMWhen our system shows “GUEST-CANCEL” for order cancellation code, this means that our guest cancelled order (self-served) on Target.com through account or order summary acknowledgment email.*** contacted us by phone on 12/03/at 5:PM, which was after the order had already been cancelled and a team member informed him that the item became discontinued and attempted to transfer him to a higher level for other optionsHowever, the call was disconnected while this team member was relaying the information to the second level team memberHe called back multiple times that same day but his calls were disconnected unsure of the reason why, but as per our investigations, dropped calls issue didn’t cause on our end*** was able to speak with a few different team members on 12/03/and our team members tried their best to assist him to order a substitute Xbox and honored him the same price. I show that a team member price matched the cancelled item’s price by sending him a $Target eGiftCard so that he could use to purchase the substitute Xbox, however, *** disconnected the call again after our team member sent him the eGiftCard*** called back for the sixth time on 12/03/and the last time was around 10:PM requested that Target should give him the item for free in the value of $but his request was denied then he disconnected the call again.When an item is on backorder, there is a possibility that it’ll get shipped when the item becomes available or it might get cancelled if the item becomes discontinuedIn this situation, it was requested to be cancelled before our system cancels it.After an order is submitted, we’ll send an order acknowledgement email to inform our guests that we’ve received their requests, however, it’s not guaranteed that the orders will be processed or will be shipped. Promotional prices are only good when the items last but our team members understood that this wasn’t a great experience for ***, this was the reason why they honored the cancelled item’s price if he was to order a substituted item. Target doesn’t charge until the item is shipped and invoiced, with that being said, *** was never charged for his cancelled orderTarget isn’t able to give him a $item for free, however, we’ve already sent a total of $in Target eGiftCards, so Target has considered this mater closed. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address their concernsThe Samsung TV Model #UN55Hguest wanted was a model that has been clearance out of our systemThis is why the DPCI (item number)
was linked to the Samsung TV model #UN55JThe guest purchased the newer modelAs a one-time good will gesture sent guest a GiftCardAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***Sincerely, Nancy The Target Team www.target.com

I am rejecting this response because:
I need the receipt for proof of purchaseThen take it back; no point of having this iPad sitting around if it doesn't work

Thanks for contacting Target on behalf of our guest *** *** regarding her delayed and then cancelled order.I understand that the guest first contacted us regarding the delay in her receiving the pre-order for the new Apple Watch. She was still hoping for a solution to be able to
receive it on the original estimated delivery date. Unfortunately, we are experiencing delays in receiving inventory from the manufacturer. Once we receive inventory, we will be expediting the orders to our guests. We understand what a disappointment and inconvenience this is, and that is why we’ve issued a $electronic GiftCard to all guests that were affected by the delay.I’m also seeing that the guest was concerned because this order at some point was cancelled. I’m unable to find a reason for this cancellation, but I do see that a new order for the same watch has been placed. I’m disappointed to hear that the guest feels that she was disrespected and the service she received was rude. This definitely isn’t how we want our guests to feel when they call in for help and I sincerely apologize. I do see that the guest was compensated with an additional $electronic Target GiftCard to invite her back for a better experience.At this point, the guest does have a current order for the new Apple Watch. However, this order will also have a delayed delivery date due to the existing inventory issue. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** *** First, I would like to apologize about the damaged Monster High doll that Ms*** receivedWe know how important it is for a mother to get her daughter the perfect birthday gift and this is certainly not the type of
experience that we want to provide herShe can bring the original doll to the store for a full refundSince she placed another order on 11/for the same doll, I issued the $reimbursement the guest was promisedInstead of a GiftCard, a $refund will be issued back to her Visa within the next 5-daysFeedback has also been submitted to our fulfillment center so we can continue to work towards better packaging of our items As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Thank you for contacting Target on behalf of our guest *** ***. I can only imagine the confusion this experience has caused after being informed that a refund was provided for items that was delivered to their home. While reviewing her order details, I confirmed a refund was
provided on 10/26/in the amount of $for the Cat & Jack PantsI also confirmed two other refunds were provided on 11/16/in the amount of $& $I realize our guest has already spent countless hours trying to resolve this issueIf our guest is still in possession of any of the “returned” items, I’m advising them to keep or donate. Since no additional refund can be provided for the Cat & Jack Pants, we consider this matter closedAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest Oleg ***I’m sorry to hear that Oleg hasn’t received their refund yetWhen purchases that are made with a GiftCard are returned a new GiftCard is issuedUpon further review the GiftCard that was issued to Oleg has canceled due to an invalid
email addressTarget recently changed email GiftCards to be more accessible by having a barcode that is ready for use immediatelyBecause of this change the security settings of some email accounts will reject the eGiftCard emails since they require a higher security clearanceI’ve requested that a physical GiftCard be sent to Oleg’s shipping address on their orderPhysical GiftCards can take 7-business days to be receivedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) 591-