Target Corporation

I am rejecting this response because: Received a phone call from Target customer care dept., they said the price for this grill was wrong, their IT department were busying fixing the errors and they cannot honor the price as shown in their system. The attachments are the price pics I took at Target when I check the price for the grill.  Next time when you come to Target, you can only find out the "TRUE" price when you check out, the price indicated on their "price checking machine" is not reliable!!!

Thanks for contacting Target on behalf of our guest [redacted]. The previous team members were correct when they informed her that Target is only able to request for the order to be cancelled. Once an order has been submitted, it gets sent to our fulfillment center to prepare for shipment as...

soon as possible. When we request to cancel an order, it sends a notification to our fulfillment center, however since they start the shipping process as soon as possible, there are times that they don’t get to the specific notification until it’s too far into the shipping process. If the fulfillment center is able to cancel the order, they send a cancel confirmation email and if they aren’t able to cancel the order, they send tracking information. The previous team member already requested to cancel her order so at this point, we have to wait for the fulfillment center to accept or deny the cancellation request.Target doesn’t charge for orders until they are shipped. Since her item hasn’t shipped quite yet, she hasn’t been charged so I’m unable to process a refund. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.JennaTarget.com Executive Officeswww.target.com

Thanks so much for contacting Target on behalf of [redacted].   I can only imagine how upsetting it must’ve been when she realized that she provided the incorrect shipping address.   Since we’re unable to reroute packages through USPS or FedEx, a Team Member refunded her for the items...

that were included in those packages. Since she has been refunded, I’m unable to resend the items.   She had two packages shipped through UPS and both packages were held at a local UPS hub near her. She was able to provide her ID and pick up both packages. Since she picked up both packages successfully, I’m unable to send her replacements.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concerns. As a goodwill gesture and to apologize for the poor service experience we sent her a Target GiftCard. As always, we...

appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely,   AmyTarget Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I’m sorry to hear that [redacted] wasn’t able to successfully place an order off of a registry. When an order is created from a registry, the shipping address will automatically default to the recipient’s address. The purchaser would have...

to find the registrant’s list and place a check mark next to the item(s) that guest wants to purchase, add the items to cart then check out from there. This process will default the shipping address to the registrant’s address, unless if the purchaser chooses to change the shipping address to a different one. I show that [redacted]’s order [redacted] wasn’t submitted through a registry, but it was checked out from her Target.com shopping account which has her address as a default “ship to” address. This is the reason why her address is on the order instead of the intended recipient’s address. I understand that [redacted] wanted to cancel the order or update the shipping address after she realized that the order was sent to the wrong address. Unfortunately, when an order is submitted, there is a very small window to cancel the order. With that being said, Target team members aren’t able to update or modify the order after that short amount of time is past. If our guest tried to cancel the order online after she received the order acknowledgement email, there might be a great chance that the order be cancelled successfully. I show that a team member submitted a cancellation request when [redacted] called on 04/10/16 and the cancellation request isn’t a guaranteed process. Her order may be cancelled or shipped, in her case the order shipped with FedEx standard shipping service. In this case, I’m able to re-route the package to a different address, other than what’s showing on the order, or to have it returned to our return center at no additional cost to the guest. If [redacted] would like to have the package rerouted to the recipient, she has to provide us the recipient’s address and if she doesn’t have the recipient’s address, I’ll re-route it back to our return center for a full refund and she is welcome to reorder the item online.   I’ll personally track this shipment and when it’s in transit with FedEx, I’ll intercept it back to our return center. Once the order is returned, a refund will be processed and post back to [redacted]’s payment within 7-10 business days. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11413016, and find that this resolution is satisfactory to me.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding transactions on your Target Visa gift card. The phone number provided to in your contact isn’t a working number and we’ve attempted to reach you by email. I’m sorry we haven’t been able to connect.   Please notify Visa of any concern with your gift card.  There number is listed on the back of the gift card, but I have the number listed here for your convenience ###-###-####. You’ll be asked to provide the card number and other identifying information. If you don’t have the gift card, an original receipt showing the purchase of the card should suffice.   Hearing about your concern is important to us.   Sincerely,   Nancy The Target team www.target.com

Hello Maureen,   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com       Hello [redacted]   Thanks for contacting Target through the Revdex.com regarding a charge from Target on your chase bank card.   With the information provided I was unable to locate any return transaction connected to this receipt ID number. I’m sorry for any disappointment.   With any transaction dispute on a third party bank card the process is to file a written dispute with the bank card’s financial institution. Please review the back of your account statement should you have further questions about this process.   Federal regulation Z protects consumers from errors on their account and requires financial institutions to investigate alleged error(s) and make necessary correction(s) to account(s).   Thank you for letting us review your experience.   Sincerely,   Nancy The Target team www.target.com

Initial Business Response /* (1000, 5, 2015/08/31) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns.
Our guest was correct, the cancellation of his order wasn't his fault and I sincerely apologize for any...

inconvenience we've caused. I understand the email he received informing him about the delayed shipment wasn't helpful; due to the lack of information provided within the email. I honestly wish there was a way for me to replace the order for the guest but unfortunately, once an order has been cancelled we no longer have the capability to modify that order. After reviewing the item in question I confirmed this item is no longer available for pre-order. Therefore, systemically a new order cannot be placed.
Please keep in mind once this item becomes available [redacted] more than welcome to replace the order, if needed. I know this isn't the resolution he was looking for but I thank him for taking the time to share his feedback and concerns. I've documented his comments and will personally share them with our senior leadership team to ensure we're providing the best possible service.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Where did the preordered item that I preordered go if I can not get the item now? Was the item ever available for preorder or was it given to another customer? Was there any preorders placed in the system after my order was cancelled? If so, why is it so easy to cancel my order and give it to somebody else? Why can't you cancel that order since the item truly was not available at the time the order was placed (because it was a system glitch)? I would like clarification if any preorders for fallout 4: pipboy edition (Xbox one) were fulfilled after my order was cancelled? If not mine should be available. If they were, then you gave my order to someone else? Please clarify which it was. I appreciate your appology, but you still not address my question. You just simply blamed it on the "system".
Final Business Response /* (4000, 9, 2015/09/03) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns for a second time.
I'm sorry to hear our guest feels that we wasn't able to provide any clarification regarding our pre-order process.
Unfortunately, when an item is available to preorder, there is a limit decided upon by the buyer and vendor. Once the limit has been met, no additional new pre-orders can be taken, even if there are cancellations. Once all pre-orders have shipped, any available inventory will then become available to guests on the site. We're sorry there isn't more we can do for our guest.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].

Thank you for contacting Target Corporation regarding the experience of our guest, [redacted]. Included you will find our response to Ms. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions or concerns, feel free to contact Target Guest...

Relations at ###-###-#### and provide reference number: [redacted]. Sincerely, Elizabeth Target Corporation Dear [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience with the purchase of a Target GiftCard. Please accept my sincere apology for any frustration and inconvenience this has caused you. I appreciate the time you took to speak with me and share the additional information that I needed to research your GiftCard concern. I reached out to our GiftCard partners with the number you provided and they advised that the GiftCard had never been activated. I did try to research and locate the transaction using the information you provided, but I wasn't able to find this transaction at the Grossmont store on March 1st 2016. Since I was unable to locate the information as proof of purchase and without a receipt, we won’t be able to assist with the replacement of the GiftCard. I understand that our apologies may not completely eliminate your frustration, but I hope you will continue shopping with us and that we provide you with the great service that you deserve in the future. Sincerely, Elizabeth Target Corporation

I understand that our guest states they didn’t open the email which contained the gift card. As previously stated, the gift card information is only sent to the email address on the order. If the guest didn’t use it, then they’ll want to reset their password or ask anyone else who might have access to their email if they used the gift card. Since Target isn’t the card issuer we don’t have the transaction information, only eBay would have that. Target delivered the gift card successfully and won’t be issuing a refund or replacement. I realize isn’t the resolution [redacted] is looking for but there are no other options for this situation and Target considers the matter closed.

Thanks for contacting Target on behalf of our guest [redacted].   I can only imagine how frustrated he must’ve been when he didn’t receive his Never Grow Up CD and then was refunded for the wrong item.   Since his eGiftCard was deactivated, I went ahead and refunded his...

PayPal account in the amount of $13.49. He should receive a confirmation email shortly.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because:I never received a phone call.

Initial Business Response /* (1000, 5, 2015/12/09) */
Thanks for contacting Target on behalf of our guest [redacted].
Upon receipt of your contact, we reached our guest to address their concerns. I understand our guest purchased Men's 3Pk Dress Socks - Merona(r) and it was missing two pairs of...

socks. We appreciate you bringing it to our attention and we apologize for the disappointment this situation might have caused. We take quality issues very seriously at Target. That is why I've shared the experience with the appropriate team for further review.
In the meantime, I've sent our guest a Target Gift Card to reimburse her for the item and to invite her back into our stores for a better experience.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number: [redacted].
Thanks for writing.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I thank Target for reaching out in a timely fashion. Very Good Timing. They're sending an $11 gift card. I guess that would count as reimbursement for the socks. I am satisfied with their response.

I am rejecting this response because:
Having to contact the Revdex.com about this matter and  being humiliated, after thinking about the conversation I had with Nancy, I'm not satisfied with just a 5$ gift card. It would have been nice to upgrade to a 20$ gift card as I requested so I could enjoy a couple of LATTES.

Thanks for contacting us regarding the concerns of our guest [redacted]. I certainly apologize for the very frustrating experience he has had and I’m sorry we let him down.  Pre-orders don’t have a guaranteed delivery date and are often mailed on or a day before the street date.  I’m...

showing that the movie was delivered on 12/12.  I’m also showing that a price adjustment was done for him on 12/09 which brough the total price of the movie with taxes to $20.78. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.  Sincerely, PaulineTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 5, 2016/02/17) */
Hello [redacted],
Thanks for contacting Target on behalf of our guest Mr. [redacted].
Included you will find our response to Mr. [redacted]
As always, we appreciate the assistance you provide us with our guests. If you have further questions,...

feel free to contact Target at (800)[redacted] and reference case number [redacted].
Sincerely,
Michelle
The Target Team
www.target.com

Hello [redacted],
Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience.
I understand that there has been some confusion in regards our price matching policy. We'll match the price if you buy a qualifying item at Target and then find the identical item for less at Target.com, select online competitors, or in Target's or a competitor's local print or digital version of the ad. Price matches may be requested at time of purchase or price adjustments within 14 days after purchase. The full list of online competitors is available online or at Guest Services.
I know this has been a frustrating experience for you. While I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concerns. I've documented your comments and will make them available to our leadership team. Our leadership team will review your comments with our team members to ensure they're providing the best possible service.
We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.
Sincerely,

Michelle
The Target team
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Target has not addressed the issue at all, but rather has replied to a completely different issue. My complaint has nothing to do with "price-matching", but rather Target not honoring their advertised price, or having sufficient quantity on hand of sales items, as required by law. They obviously don't want my business, and they shall have their wish.
Final Business Response /* (4000, 9, 2016/02/18) */
Hello,
Thanks for contacting Target on behalf of our guest [redacted].
Included you will find our response to Mr. [redacted].
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number 11140153.
Sincerely,

Danyelle
The Target team
www.target.com
Hello [redacted],
Thanks for contacting Target through the Revdex.com regarding your recent experience. I am sorry to hear that you were not satisfied with our previous response.
The product you are looking to purchase is still available for purchase for $9.99. We encourage you to contact our Target.com Team at (800)[redacted]. A representative will be more than willing to assist in your ordering of this item.
Unfortunately, I cannot guarantee that you will be offered free shipping for this item. I have sent you a concession as a good will gesture and invitation back into Target for a better experience. Please allow 7-10 business days for your concession to arrive.
Thank you for your patience as we work to make Target better for you, and better for every Guest.
Sincerely,

Danyelle
The Target team
www.target.com

Hello [redacted], At this time we have no further resolution for the guest and we consider this matter closed. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, NancyThe Target Teamwww.target.com

Hello Maureen, Thanks for contacting Target on behalf of our guest Alda Tome.  Upon receipt of your contact, we reached our guest to address their concerns. When I spoke with the guest she advised me that her bank reimbursed her. She also explained that the way the store handled the...

situation was poor. I apologized for the experience and advised I would share her experience with Store Leadership. This way they can follow up with their team members and provide coaching to prevent experiences like this from happening again.  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)440-0680 and reference case number 12893641.  Sincerely, SonzarayThe Target teamwww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I’m very sorry to hear that when they received the iTunes gift cards two of the three weren’t valid. That’s certainly a cause for concern so I appreciate the time they took to bring this to my attention. Rest assured, the only...

person who has access to the gift card information is the purchaser. Since these are third party gift cards, Target has no way to see any of the redemption history, let alone provide balance information. As a result I’ve partnered with the card issuer, InComm, to gather more information. Target does indicate on our site that neither Apple nor Issuer is responsible for any loss or damage resulting from lost or stolen codes or for use without permission. I’ve attached a table which shows the following: ·         When InComm received the order ·         When InComm delivered the email containing the iTunes gift card ·         When email containing gift card was opened Target won’t be issuing a refund for the iTunes gift cards as they were delivered to the guest’s email. If they believe that the gift cards were used without their permission they’ll want to reset their email password. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.