Target Corporation

Thanks for contacting Target on behalf of our guest [redacted].I’m sorry to hear that we were unable to fulfill his entire order at the store of his choice. It’s completely understandable why Mr. [redacted] decided to cancel the entire order. When guests enter their payment information during...

checkout, we may submit an authorization hold on the payment method. For pick up in store orders, we wouldn’t charge him unless the items are picked up. Since he decided to cancel the entire order no charges were applied to his credit card.Cancelling of an order automatically sends a request to the card issuer to remove any authorization holds. The length of processing time varies depending on the card issuer. With that being said, a refund cannot be provided since we never received any payment from his bank. If for some odd reason he was charged for this cancelled order, I advise him to contact his bank right away and share his billing concerns.I sincerely apologize for any inconvenience we may have caused and I thank him for taking the time to share his online experience with us. As always, I appreciate the assistance you provide us with our guests.  If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Initial Business Response /* (1000, 5, 2015/10/10) */
Thanks for contacting Target on behalf of our guest [redacted]. I've attempted to contact our guest by phone and I am currently waiting for a response. I'll get back to you with a resolution as soon as I receive a response from our guest. As...

always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].

Thanks for contacting Target on behalf of our guest [redacted]. I realize our guest has a Target Card, but the Target REDcard Department is completely different from our Target.com Department. Meaning, the logins for both systems are completely separate. I attempted to locate [redacted]’s...

Target.com account with the email address she provided on her complaint, but my search was unsuccessful. In the past, our guests were able to place online orders as an anonymous guest, but as of 2017, we required all guests to have a Target.com account in order to place any online orders. We found that requiring a Target.com account provides for a better order and site experience. For example, once an online order has been placed, our guest can log into their Target.com account to view all previous orders as well as any pending orders. With that being said, no further actions can be taken by Target.com without the order number, email address and/or the tracking information. If she can provide the updated information, I’ll be more than happy to address any question or concerns about her Target.com order. If the required information cannot be provided, I recommend that our guest contact her bank to dispute the charges.As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted].I understand that Mr. [redacted] has already spoken with T-Mobile regarding the situation; at this time I’m unable to offer him any other advice. Per our Terms and Conditions, the risk of loss and title to such items passes to the purchaser upon our electronic transmission to the recipient or delivery to the carrier, whichever is applicable.As it turns out we aren't able to offer any other options for this situation. Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].  I completely understand where [redacted] is coming from and I sincerely apologize for her experience. It’s clear there’s room to improve the understanding of our team members in regards to our price match policy and I’ve shared this incident with leadership for review. The information [redacted] received from the team member who declined the match was correct and I’m sorry that this wasn’t what she was told during her first call.It’s clear that [redacted] is a loyal REDcard guest who’s had a poor guest experience and I’d like to do what I can to make this situation right for her. Although I’m unable to provide a price match for this item, I’ve issued a GiftCard for $125 to [redacted]’s email address which encompasses the value of the price difference she was hoping to see. I appreciate [redacted] reaching out to us and I look forward to seeing her online with us again soon! As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 10, 2015/09/21) */
hello [redacted]

Thanks for contacting Target on behalf of our guest [redacted].

Upon receipt of your contact, we reached our guest to address her concerns. We have partnered with our store to make arrangements to help the guest...

get the product and have provided a GiftCard as a good will gesture.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Danyelle
The Target Team
www.target.com

________________________________________
hello [redacted],

Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and disappointment you and your son experienced.
As mentioned during our conversation, Target stores can hold most items for guests for up to 24 hours, with the exception of items that are high demand, limited quantity and on clearance. The Disney Infinity characters fell into this category. I understand there was some confusion with the release date in the store and I was happy to work with the store to help you get the characters you were looking for at Target.
Thanks again for contacting us. I know this has been a frustrating experience for you. We always want to provide our guests with a consistent Target branded experience and appreciate the time you've taken to let us know about yours.

Sincerely,

Danyelle
The Target team
www.target.com
Initial Consumer Rebuttal /* (3000, 12, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not what was said to me. Firstly, the merchandise was available on the shelf prior to street date. There was no confusion since we brought it to the manager's attention and he didn't want to sell it to us or remove it from the shelf. That's false advertisement. If you cannot sell it, either remove it from the shelf or place a sign letting customers know when it WILL be available for sale. Secondly, upon arriving at guest services to pick up the said merchandise, NOTHING was placed on hold. We had a sales guy in electronics search for it and couldn't find it. Finally, another manager came out and searched the stock room and found one of the two. The second one was found in the stock room and placed on hold till Sept. 29 and because it was not available for sale due to street date and again other characters of the same set were on the shelf before street date. Upon arriving to pick it up, it also was NOT on hold. Not surprised. Thirdly, after the initial incident with the uncomplying store manager (logistics), we went back to the store two days in a row and checked the electronics department and the merchandise was still on display before street date, except the two specific ones we were looking for. We went to a Toys R Us store and found an item from that set that was out before street date, and because the manager recognized it was their mistake, she sold it to us. The day we went to pick up the items on hold, I spoke to the salesman in electronics and the guest services representative, both which confirmed that it happens often that the merchandise gets placed on the sales floor before street date. If after this confession these two employees get fired, it would be considered retaliation. The managers are well aware of their mistakes and do nearly nothing to fix it. In fact, that same day, when I spoke to guest services to pick up my items, the girl had Han Solo and Chewbacca disney infinity on hold for a week 1/2. At no moment was I told that my items were not eligible for hole because of demand or what not. What Danyelle DID say it that the manager can make an exception and can hold the items and should have held the items. She also said that if the cashier would have called for the manager when I requested, the situation may not have escalated. To make matters worse, the cashiers were all standing in the aisle and giving me dirty looks when I asked for a manager and proceeded to the electronics department. I was calm and collective, and they looked at me like I had done something wrong. I think in retaliation to my contacting corporate office and the Revdex.com, the management in my opinion, decided to place the items back on the sales floor and never place them on hold, continuing to agonize my shopping experience at this establishment. If they don't my family and I to continue shopping at this establishment, it's easier to say so and not profile me for being a Hispanic american woman with an autistic child shopping in a majority african american store. The cashier and the employees in majority are african american, and the way I was treated made me feel discriminated. The manager that spoke to me Danyelle, was very courteous, but gave better business one story and me another. In fact, I never received a gift card. I declined it, and said I just want the merchandise. She mailed me two $3.00 off merchandise coupons. Would they like them back? And the email listed above I never received from her. We are contemplating cutting up our Target red card because we see no point in shopping at this establishment. The shelves are poorly stocked, merchandise open missing items, and the kid who stocks the dairy NEEDS to pull up his pants. Isn't there a dress code for employees at these establishments any more?? I am very dissatisfied overall with my experience at THIS Target specifically. I feel that this store is biased toward Hispanics and kids with special needs. If this is a reflection of how Target runs its business, I 'll be sure to pass on the word to friends and family of my experience, allowing them a clear picture of whether or not the will continue to shop there anymore. Perhaps Revdex.com should send in a secret shopper to experience what I have been through and seen. Send in someone under cover to see for themselves that my experience was really terrible. I would like Target to explain to my Autistic child why Mom and Dad have to run all over the place to buy for him what his favorite store does not want to sell him. I really am a fan of the Target chain, and after this experience, I hope they put this incident as a priority example in training on how NOT to deal with customers. I would hate to see Target go out of business like so many other retail chains for petty technicalities and poor customer service. I would send you a copy of the coupons I received from them but this webpage is not allowing me to do it.

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns.   Mr. [redacted] was concerned that the store declined to price match an item but failed to provide a reasonable explanation as to why....

 We clarified Target price match policy and discussed that clearance items are not price matched. While we aren’t able to provide the information the store referred to with respect to the price match denial, the store is empowered to make that decision.   I advised Mr. [redacted] that I would share his service experience feedback with the store leadership team for coaching and or training purposes.   As a one-time goodwill gesture we are sending a Target Giftcard to invite [redacted] back for a better service experience at Target.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)440-0680 and reference case number [redacted]   Sincerely,   Amy Target Corporation www.target.com

Thanks for contacting us regarding the concerns of our guest [redacted] and her recent Target Beauty Box order.I sincerely apologize that she received her order missing items.  It would appear as though she was misinformed on the process of a return when a replacement is involved; I’ll...

be sure to provide feedback to the representative that helped her.  Unfortunately, our monthly Beauty Boxes are highly anticipated and typically sell out in a very short period of time.  Our November Beauty Box also sold out and there isn’t inventory to send her a replacement.  I understand this has been a disappointing experience for her, so I’ve sent her a $7.00 electronic GiftCard that can be used towards the purchase of another Target Beauty Box.  We don't have the exact dates the boxes are for sale, but they're typically available for purchase towards the end of every month.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 5, 2015/12/14) */
Thanks for contacting Target on behalf of our guest[redacted]. Upon receipt of your contact, I reached out to our guest to address his concerns.
A pick up has been scheduled for the guest to return both chairs. Also a GiftCard was...

processed for the guest experience.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/12/21) */
I'm waiting for a full refund to settle this issue. Which I have not yet received.
Thank you for your service,
[redacted]
Final Business Response /* (4000, 9, 2015/12/23) */
Thanks for contacting Target on behalf of our guest [redacted].
I can confirmed that the two club chairs have been pickup by our shipping company on 12/21/15. I have processed a refund on 12/23/15, back to [redacted]'s account. Please allow 3-5 days for the refund to appear on the credit card statement.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Complaint Response Date bumped because: Holiday

Initial Business Response /* (1000, 5, 2015/12/26) */
Thanks for contacting Target on behalf of our guest [redacted].
Target sells items which include free promotional item with purchase. GiftCards are a type of promotional items we offer to our guests. Because free items, such as a free...

GiftCard, are shipped separately, we need to assign a value to the item in order to ship it to our guests. It may appear as though they've being charged for the item or GiftCard, but guests will notice that other items in their order were assigned a discounted rate. Although they were charged for the GiftCard, they received discounts on other items totaling the promotional value. Because the items ship separately, guests will notice two separate authorizations on their cards.
Based on my research, [redacted] purchased a HMDX JAM Trance Wireless Speaker - Black and it came with a $20.00 GiftCard promotion. The item was $39.99. [redacted]'s overall amount for the order was $41.74. She received a $20.00 discount on the item and saved $4.00 on shipping fees. I have attached [redacted]'s invoices which shows the $20.00 discount she received was for the promotional GiftCard Target offered for the HMDX JAM Trance Wireless Speaker - Black. [redacted] stated that she received a total discount of $24.00. The GiftCard discount of $20.00 and shipping discount of $4.00 totals the $24.00 total discount [redacted] stated she received. [redacted] will have two invoices on her Visa; one for $21.74 and another for $20.00. Target only charges when items ship. Once the HMDX JAM Trance Wireless Speaker - Black shipped she was billed $21.74 and when her physical GiftCard shipped she was billed $20.00. This totals the overall amount of $41.74 [redacted] was charged.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Target was misleading their customers. Nothing I received from Target indicated that I would be charged for the gift card. The email with my price lists $21.74 as the total. I received NOTHING saying I would be charged an extra $20 for the gift card. If I had known that, I would not have ordered the product. I guess this is a lesson to learn and that is to not trust Target.com when ordering items. I will never order from Target.com again. I realize that it is only $20.00 but it is the principal; Target never should have sent me an email stating that my price was $21.74 and that my total savings was $24.00. To me that means I saved
$24.00 and should only have to pay the $21.74. I am very disappointed in Target and will warn others not to trust Target.com . If I hadn't already spent the $20 gift card, I would be sending it
back to Target!!! Target indicates they sent you (Revdex.com) copies of my invoices. I would like to see those invoices as I only received an email stating that my price was $21.74 and that I my "total savings" was $24.00 (52%)!! I never received "INVOICES"....I still believe that I was mislead
and that Target should refund me the $20.00.
Thanks again for your time. K
Final Business Response /* (4000, 9, 2015/12/29) */
Thanks for contacting Target on behalf of our guest [redacted].
The promotional GiftCard which [redacted] received was not an overcharge. As I stated before the GiftCard needs to have a value when it ships out. The system discounted [redacted] $20.00 from her original amount so we can send her the $20.00 promotional GiftCard. If [redacted] was charged for the $20.00 GiftCard her order total order would have been $61.74.
The HMDX JAM Trance Wireless Speaker was $39.99 plus tax of $1.75, brings the item to $41.74. Without the $20.00 promotion GiftCard that was going on for this item [redacted] would still be paying $41.74. Her total savings would have only stated $4.00 because of the shipping discount. The reason she received an email letting her know she saved $24.00 is because there was a discount of $20.00 made on her order for the promotional GiftCard and the $4.00 shipping discount. The total price of $41.74 did not change for this item.
Target GiftCards don't have a value until they are purchased. So when an item comes with a free GiftCard, Target reduces the value of the qualifying item in order to put that value on the GiftCard. Since the item and GiftCard are shipped separately you may see two charges on your payment method. However, they both add up to the value of the qualifying item.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

We never received the item, and Target refused to help or take any responsibility for the failings of their subcontractors to deliver our expensive purchase.
The customer experience was terrible. We registered at Target for our wedding and had a number of items to return, which we were able to put the value of on a single gift card for store credit. We tried to register this gift card, as it had a very large value on it, to ensure its security. However, for some reason, Target does not allow you to register gift cards to protect against theft, so I wrote down the card information for our personal records. A few weeks after getting married, we moved to California and while in Albuquerque, our car and all our earthly possessions were stolen. Target refused to cancel our gift card and issue a new one to me, despite having all of the information necessary to complete such a transaction. In an effort to use our funds before those that stole our car (and gift card) could, I purchased this item (Apple ipad), as it most closely matched the dollar amount on the gift card. Since we were moving and did not have a permanent address, we had the Ipad shipped to my father in Long Beach. The tracking numbers show that the item was delivered by USPS, who did not require a signature to confirm delivery of the item to the front desk at the apartment complex. Target's failure to use a more secure method of delivery for such a high-priced item resulted in us never receiving this purchase. The tracking number shows that it was delivered to the front desk at the apartment complex. However, the front desk denies any record of it. USPS does not require items be signed for upon delivery so no proof could be leveraged that it was actually ever delivered.
Throughout this process we have spent countless hours dealing with police, banks, stores and credit card companies, and of all these institutions Target and their call center has proved the most unhelpful.
Empathy does not seem to be one of their corporate staples, and we would have expected a higher level of service from such a prominent retailer.