Target Corporation

I am rejecting this response because:They did not refund me the $20. I actually went in the store to return the items to receive my refund. Also, I reordered the items that the Target is stating are not in stock personally. It is truly unfortunate that a company of this magnitude would lie.  TARGET MUST DO BETTER.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. [redacted], I had tried to call you based on a note you left on my account and was not successful in reaching you. Before making this dispute I had asked repeatedly if this shipment was coming from Texas, since I had received an email stating that the delay was due to a "hurricane in my area". I knew I didn't have a hurricane so I thought maybe it came from there, but was just talked over or treated as if I was lying about receiving the email. I was still repeatedly told the order had ship. Any explanation would have been satisfactory and I would absolutely understand if the store was involved in the hurricane. As for the rep that treated me horribly I thank you for reaching out and coaching her. She absolutely needed it and shouldn't be talking to any customer that way.Please issue my refund and I will go ahead and place a new order the remaining 6 pairs. Thanks! [redacted]

Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thank you for your time and effort on helping me resolve this issue.  It is extremely comforting to know that consumers like myself have somewhere to turn to when Vendors can not resolve issues brought to them attention.I hope you have a nice day and great weekend.Best regards,[redacted]

Thanks for contacting Target on behalf of our guest [redacted]. I appreciate Mr. [redacted]’s position, and I thank him for taking the time to follow up on this situation. Because the tracking information and trace information do not correlate, the FedEx representative I called was unable to confirm the absolute status of the package. However, after speaking with FedEx at length, I was able to transfer from speaking with representatives directly to the investigator of the trace. He was able to confirm that in this particular situation, the tracking information listed on their website was completely incorrect and the package is confirmed as lostIn light of this information directly from the primary investigator, we will be providing Mr. [redacted] with a refund for this particular case. He will see the amount of $1644 return to him in the form of three new $200 GiftCards to his email address, and the remaining amount of $844 will post back to his AMEX in 7 – 10 business days. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I understand that the pre-order Mr. [redacted] was looking forward to recently cancelled, and I’m sincerely sorry for any disappointment this situation has caused. To keep a pre-order active, we will periodically send...

authorization hold renewals to the method of payment used on the order. Authorization renewal requests must succeed at the time the request is made or the pre-order will automatically cancel. We submitted a request for authorization to PayPal on 2/11 for Mr. [redacted]’s order and the request returned to us as declined. Because the renewal request declined, the order was automatically cancelled on 2/12. Information on this pre-order process can be found on Target.com in our help section where it states, “When you place a pre-order, Target sends an authorization hold request to your card issuer… If at any point during the pre-order process an authorization hold request fails, Target automatically cancels the order.”I understand that the email Mr. [redacted] received from us was confusing; it is an automatically generated email. Orders can cancel for a variety of reasons and our team members are able to assist guests with reordering cancelled items as subject to availability. Because this item has no more available stock, the order cannot be reinstated or otherwise reordered at this time. However, I’m happy to say that the release date for this item is fast approaching and I encourage Mr. [redacted] to check back in our stores for replenished inventory on March 3rd.We’re always working to make Target.com an even better place for our guests to shop, and I look forward to providing Mr. [redacted] with the kind of online experience he deserves in the near future. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks so much for reaching out on behalf of [redacted].   I personally understand how important it is for all baby furniture to be safely put together. I really want to get this dresser returned back to Target.com so that I can refund him.   When the item is unassembled and...

packaged for shipping, I’ll schedule UPS to pick it up from their apartment building and process their refund. Since they’re outside of the return policy timeframe, I’ll personally be tracking their return and processing their refund.   In the meantime, I went ahead and sent him a $25 Target eGiftCard to help purchase a little something for their baby, on us!   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to discuss concerns. The Olive Branch West Target store reviewed a video of her transaction and determined that a person who was shopping with [redacted] picked up...

the bag that contained the two GiftCards in question. We checked and the GiftCards had their original balance. We were able to close those GiftCards and called [redacted] offering her a Target GiftCard as reimbursement. [redacted] has not returned my calls. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporation www.target.com

As I previously explained, our system received an unknown response when we attempted to email her. Unfortunately there isn’t a way to pin point why our system received an unknown response error however it can be caused from a various number of reasons including settings within the email domain that prevent it from being delivered.   The $5 was deducted from her order’s total so no further action is needed. Target now considers this case closed. JennaTarget.com Executive Officeswww.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. We reviewed [redacted]’s experience with our Target.com team. [redacted] provided the order and transaction information we requested....

We are sending her Target GiftCard as a goodwill gesture. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

I am rejecting this response because:I can no longer access previous chat logs for past orders in order to verify the exception that Target spoke about. All I have are emails from those past orders stating that they are sending gift cards (twice!) to me. You clearly do not make exception twice.

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com  Dear Mr. [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience. I understand that our Ahwatukee Target store would not price match an item for you after you drove to purchase it. Per our price match guarantee - The item must be the identical item, brand name, size, weight, color, and quantity and model number. It must be in stock at the time of price match. Because the item you were attempting to purchase was not in stock on Target.com the store was unable to honor that price match.  Thanks for contacting us. I understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserve.  Sincerely, Amy Target Corporation www.target.com

Hello [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. We partnered with the Sarasota Target store and found a similar printer. The Lead On Duty agreed to let the guest...

purchase the similar printer at the sale price of the desired printer that is out of stock. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].  Sincerely,SonzarayThe Target teamwww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I’m sorry to hear that her order for her niece’s baby shower was cancelled without any explanation and that there’s an authorization hold on her account. Target doesn’t charge our guests until items are shipped and because the...

order was cancelled, Target sent an electronic request to the card issuer to remove the authorization hold. I understand how incredibility frustrating it can be to wait for the hold to be removed, but authorization hold guidelines are determined by the card-issuing bank, not Target, and vary from institution to institution. Unfortunately, there is nothing Target can do to escalate this matter further. Target strives to ensure our guests enjoy their shopping experience and to make that possible Target may review our guests’ order history from time to time to avoid future disappointment. If there’s been a number of recent unsatisfactory experiences with Target.com, we may invite our guests to shop the great selection of items available in their local Target store instead. Although, our team members have advised [redacted] that her order was cancelled due to a review, I can assure her that this is not the case. I’ll be sure to follow up with the team members that shared this with her to ensure misinformation won’t be provided going forward. Due to the security of our guest’s information, Target is unable to explain why the order for her niece’s baby shower was cancelled without speaking with her directly. I strongly encourage [redacted] to contact our Order Verification Team by calling them at ###-###-####. They’re available Monday through Friday from 7am-10pm CST and they’ll be more than happy to provide her with clarification. Guest security is a top priority for Target and we take her concerns very seriously.  Target does have a team that manually reviews orders for possible unauthorized activity, however, human error may contribute to an oversight and I’m sorry to hear that [redacted]’s order was one of them. Unauthorized activity, unfortunately, can happen to anyone at any time and I’m really glad to hear that she identified the charges, notified her bank, and was able to resolve the matter with them. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:
At no point is having three holds against my account acceptable regardless of your practices and directing me to my banking institution once again, as stated in my initial complaint, is of no help because my banking institution will not remove holds requested by Target without a representative of Target requesting them to do so. This response is another example of Target passing the buck to someone else who has no responsibility to Target's customers and did not provide substandard service. The only entity not trying to help their customers is Target; meanwhile my banking institution has attempted to bend over backwards for complications caused by Targets poor billing practices. I reject that Target just says "oh wait a few days and the two holds will fall off your bank account". What if that was the only money I had? What if I had other bills those days? It is improper practice to renew a hold (i.e. request a new hold) when the first has not expired; this causes double and triple holds and extremely inconveniences your customers, which it appears Target has no concern for.

Thanks for contacting the Target.com Executive Offices regarding the concerns of our guest, [redacted].I’m very sorry for the frustration that a refund for a missing order has caused her.  I’m showing that the original order amount was for $39.91; she was issued two refunds that total $29.91...

- $26.14 in 12/14/2017 and $3.77 on 12/31.2017.  The reason the refund was reduced by $10 is because when a promotional GiftCard is earned on an order, the refund is reduced by the amount of the earned GiftCard, in this case the $10 eGiftCard.  I realize the order not shipping is through no fault of her own and I’ve gone ahead and refunded her the $10 difference; please keep in mind this can take up to 5 business days for this to appear back to her Target REDcard.  She was provided a $15 eGiftCard by another team member, she can use this on a future purchase so we can provide her the experience she deserves.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 5, 2015/11/18) */
Dear [redacted],

Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted]

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel...

free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Amy
The Target Team
www.target.com

Dear [redacted],

Thanks for contacting Target through the Revdex.com regarding your recent experience.I'm sorry you couldn't find what you were looking for at Target. As you can imagine, there's been a lot of excitement about the availability of the limited edition Target exclusive - Jones Soda - Nuka Cola Quantum Bottle.
at our stores.
It's always our goal to try and give our guests the opportunity to buy the things they really want. Despite our best efforts, this isn't always possible. Sometimes sales of a particular item may exceed our expectations, even when our buyers do their best to anticipate guest interest for an item. We have great news! Check back in the next few weeks as all stores will be getting more. We're sorry for any disappointment but we aren't able to hold these items.
Your comments are a big help to us, and I've shared them with our buyers. We work hard to make sure we have the things you're looking for on our shelves and appreciate the time you've taken to share your experience with us.

We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.

Sincerely,

Amy
The Target team
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2015/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Look checking back will not do any good at all unless I check every day and drive over there that very SECOND.They all will go to employees or to the first 3 or 4 costumers that enter the store. The target stores policy I found out is one sale to a customer and then associates can buy product.The response from Target was USELESS at best.Limited supply,sold out. don't try to tell me about how hard they tried to keep it in stock when all they had was 6 bottles They deceived me on my original trip and all I asked for was to be notified and hold me 2 bottles for me and I will come right over.They did nothing to help me, I don't even think they read my letter.All they offered was store BOILERPLATE that tried to pacify me. REMEMBER I WAS THE FIRST ONE IN THE STORE AND THEY LIED TO ME. I THINK IT IS WELL WITHIN THERE POWER TO JUST HOLD ME 2 BOTTLES THAT I WILL PAY FOR IT. THAT IS NOT THAT MUCH TO ASK FOR, AFTER ALL I WENT THRU. .
Final Business Response /* (4000, 9, 2015/11/21) */
Hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted].

At this time we have no further resolution for the guest and we consider this matter closed.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Nancy
The Target Team
www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The response provided explains the reason for the extra .01 which the customer service agents could not explain previously when I contacted the number listed. However, I still need clarification about the "debt letter" I was told about but never received. How can I obtain confirmation that there is no open debt remaining? Please advise.

I am rejecting this response because:When I called Target for the return authorization and requested a prepaid return shipping label I was not informed I would be liable for any loss during the interim while in possession of the companies that Target hired for shipping; otherwise I would have returned the rings to a store if I was made aware of that option.  I have scoured the internet, visited several Post Offices and phoned multiple levels of the United States Postal Service in attempt to file a claim but they remain adamant that Target must file the claim since they paid for the shipping service.  Attached is a letter from the USPS confirming the box weighed more when I shipped it back than when Target received it and process the appropriate claim please? I am a military officer; my word is my honor.Thank you for your time and support.[redacted]

Thanks for contacting Target on behalf of our guest [redacted].   I’m very sorry to hear that she hasn’t received the love GiftCard within the specified time frame. I can only imagine how frustrated and confused she must have been since she has placed other orders in the past without any...

problems.   After reviewing her order, I’ve determined that there was a technical error within the order itself which was preventing the digital GiftCard from being delivered. I’ve alerted our online technical team so they can look into this further and take the necessary steps to prevent this from happening again.   As a result of the technical error, her order had to be cancelled. She’ll receive an email confirming that and the funds will be released back to her original payment method. If she’d still like the digital GiftCard she’ll need to place a new order.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].  I can only imagine how disappointing it must’ve been when the Hendrix Dining Chair was no longer on sale when she tried to purchase it.  It looks like that chair comes in different styles. Does she remember which one...

specifically that she was interested in? Sometimes, only specific styles go on sale based on popularity and inventory so I’d like to look into this further. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com