Target Corporation

Complaint: [redacted]
I am rejecting this response because: the firms policy does not cover the life of the product. The message I get is don't buy anything but products that should only last for 90 days.
Sincerely,
[redacted]

Thanks for contacting Target on behalf of our guest [redacted]. I understand that the guest was charged for a subscription that they wanted to cancel. Since the guest is no longer living at that address, I have issued a refund for the guest. They should receive a refund of $996.79 back to...

their American Express within the next 5-7 days. The subscription has been cancelled, so there will not be any further shipments being sent out to the guest.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, MorganTarget.com Executive OfficesTarget.com

I am rejecting this response because:
The merchant has failed to address correcting the situation surrounding the customer treatment as well as correcting the issue at the merchant terminal. There needs to be something done to correct both of those issues. I have spent more time on this than the $8.00 I should have had from the beginning. Very upset with this business and I don't think I will continue to shop with them because it is one thing after another with them.

Initial Business Response /* (1000, 10, 2015/09/11) */
hello,

Thanks for contacting Target on behalf of our guest [redacted].

Included you will find our response to Mr. [redacted].
hello [redacted],
Thanks for contacting Target through the Revdex.com regarding your recent...

experience. We truly apologize for the frustration you experienced while shopping at your local Target store.

It's always Target's goal to try and give all guests the opportunity to buy the merchandise they are looking for. Because of this, Target has established purchase quantity limits.

Target reserves the right to limit quantities for all transactions including purchases of advertised sale items. Our Quantity Limit Policy is available on the policy board near Guest Services and on Target.com.
Your feedback is important to us, I will be sharing the details of your experience with the appropriate Target teams for further policy review.

I will be sending you 2 Target coupons to invite you back into Target for a better experience. Please allow up to 10 business days for your coupons to arrive.

Thanks for contacting us. I understand our apologies may not completely eliminate your frustration, but I hope you'll continue shopping with us in the future and allow us to provide the great guest service you deserve.

Sincerely,

Danyelle
Initial Consumer Rebuttal /* (3000, 12, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
if they are going to limit the number of items you can buy on sale then it must be posted in the sale paper, so that customers will not be subject to embarring conflict with sales people and make them look like fools. they must and can do better with the sales they put out there. I know other stores put limits on sale items and the customers abide with that item. I do business with a lot of stores and always check ads before I purchase items.
But to go into that store and put items in buggy and then be told you can not buy but 8 is not in acceptance with the the law. You stand there and they put you at a very embarrassing position with other customers looking on and you feel odd. There sales paper had no such limit and then enter said store and they have posted a sigh that reads (BUY MORE SAVE MORE). Also when the manger said it was in the sale add he told and outright lie.He did not state the policy at the guest services or your web site. As for the coupons you are sending I will think about it.
Final Business Response /* (4000, 14, 2015/09/17) */
hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted]

Included you will find our response to Mr.[redacted].
hello [redacted],

Thanks for contacting Target again through the Revdex.com regarding your recent experience.
Purchasing twenty cases of pop would be considered to be a bulk order. Target does offer bulk orders if you are interested in doing so. During your next visit to Target, please stop by the Guest Service Desk. They'll be able to help with your request and determine if it can be submitted to our Buying teams. While we'd like to offer this service on all Target merchandise, there may be some limitations on which types of merchandise we can order in bulk. Please note these orders can take up to 30 days to process.

I know this has been a frustrating experience for you. While I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concerns. I've documented your comments and will make them available to our leadership team. Our leadership team will review your comments with our team members to ensure they're providing the best possible service.

We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.

Sincerely,

Sonzaray
The Target team
www.target.com
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Sonzaray
The Target Team
www.target.com

Sincerely,

Sonzaray
The Target team
www.target.com

Hello [redacted],   Thanks again for contacting Target on behalf of our guest [redacted]. Our Extended Service Plan team has reached out to Mr. [redacted] again and reviewed the Service Plan process. As a one-time exception the team is willing to offer Mr. [redacted] an eGiftCard once the defective unit has been received with a copy of the receipt to confirm the price for the correct reimbursement amount. Any future protection plan claims will need to follow the normal claim process for repair.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

I’m sorry to hear that [redacted] didn’t receive the email that I sent on 06/06/2016. I appreciate the information she provided because it definitely helps me research her experience. I’d more than happy to provide her with more information.  The provided number [redacted] isn’t the correct Target.com order number. However, I’ve found an order number [redacted] that was submitted 05/28/2016 for the Waverly Seashell Area Rug, item number [redacted] using the incorrect email address [redacted].[redacted]@yahoo.com.  I show that when the order first submitted on 05/28/2016, the original total was $97.29, $74.15 was put on the Target GiftCard ending with [redacted] and the remaining amount of $23.14 was put on the MasterCard as a pre-authorized transaction. A team member had processed two discounts of $20.00 and $2.63 after the order was submitted, so a total discount of $23.14, which was including $0.51 in sales tax that was adjusted before the order was shipped.  Target doesn’t charge the payment method until the item is shipped. In [redacted]’s case, she was only charged $74.15 on her Target GiftCard when the item was shipped on 05/31/2016. The pre-authorized MasterCard transaction of $23.14 should’ve been automatically drop off within seven days after the order was shipped. Rest assured, [redacted] was only charged $74.15 on the Target GiftCard for her order, but not her MasterCard. There is a remaining balance of $0.85 on her Target GiftCard. If [redacted] is concerned about this authorization hold and the pending transaction is still showing on her bank activities, she’ll need to work directly with her bank.  Since Target didn’t charged her MasterCard, there is nothing for us to refund.

Thanks for contacting Target on behalf of our guest [redacted]. I’m sorry to hear that [redacted]’s couch arrived with a strange odor. A pickup return request has been made with EFW who handles all of Target’s larger shipments and items that are being returned without packaging. I’ve expressed the...

urgency to have this item picked up as soon as possible and they’ll do their best to do so. Target takes these matters seriously and I’ve informed our merchandise teams to further investigate the Lexington Sofa Bed. An incident report has been filed and someone will be reaching out to [redacted]. A full refund has been issued to [redacted] for the sofa bed. [redacted] has already been provided with a $30 GiftCard for her experience. I know I’m not able to change what [redacted] already experienced, but I have confidence that if she uses the eGiftCard toward a new order she’ll have a much better Target.com experience. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:
What effort did they make?  My credit card info (info that has been recently compromised/victim of fraud) is still accessible on their website after I have asked them to remove it.  They say they reached out to me and they never did. They wrote to you not me.  The reason I opened the case was b/c the website wouldn't let me delete my info so I asked them to do it for me and they're not.

Thanks for contacting Target on behalf of our guest [redacted]. I completely understand the frustration our guest is feeling after finding out her shipment was being delayed. After reviewing her order details, I noticed the shipment hasn’t arrived even though the delayed shipment was...

expected on 12/06/2016. With that being said, as of today 12/07/2016, I’ve issued a full refund in the amount of $34.52. The credit should post back to her Target REDcard within 3-5 business days.If for some odd reason the shipment does get delivered to our guest, I’m advising her to keep or donate the items. I understand this hasn’t been a good experience for [redacted] and I’m sorry we didn’t have the capability to cancel her order. I understand I cannot make up for her previous experience but I hope she’ll continue to shop with us, so we can provide her the great service she deserves.As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Thanks for contacting us on behalf of our guest [redacted] and her wanting to know why her recent orders have been cancelled.Her orders have been cancelled due in part to Target.com Terms and Conditions found on our webpage.  Our complete listing of our terms and conditions can be found...

here:  http://m.target.com/c/terms-conditions/-/N-4sr7l At this time her orders will not be able to be processed.  However, she is more than welcome to shop in our stores for all her personal needs.  I apologize for her frustration and have documented her concerns.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:
One of the iTunes gift card was refunded the same day, which I got prove that it was refunded, as I got the copy of the return/refund receipt from the East Windsor Target's store manager. Please kindly refund the money back, as it should be.

After speaking with the third party company that handles the up & up remanufactured ink cartridges that she purchased, I went ahead and refunded the guest for the ink cartridge that didn’t meet her expectations. Her refund of $24.60 should post back to her Discover Card within the next 7-10...

business days.   The vendor of the remanufactured ink cartridges would also love to speak with her regarding her experience and more, as long as she is comfortable with me sharing her phone number with them.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Teamwww.target.com

Thanks for contacting Target on behalf of [redacted] (Aka [redacted]). We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, [redacted] exceeded the discount limit...

by placing multiple orders under different names and email addresses.  Target reserves the right to prohibit purchases of any merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.   As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely, Target.com Guest Services  www.target.com

Thanks for contacting us Target on behalf of [redacted] T [redacted]   We reached our guest to address their concerns and located the gift cards. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted]. Sincerely,   GiftCard Operations

Thanks for contacting Target on behalf of our guest [redacted].   I apologize for any frustration and inconvenience this has caused.  Due to a technical issue in our system, [redacted] did not receive the stepping stone.  She also received a Target eGiftCard refund instead of a cash...

refund to her PayPal account.  There are system limitations which do not allow me to ship out a replacement stepping stone.    I have processed a manual refund to [redacted]’s PayPal account for $41.08. Please allow 7-14 days for the refund to appear back to her bank statement.  As a measure of goodwill, [redacted] may keep the Target e GiftCard refund that was issued to her for $41.08 from the previous team member for her experience, can be used on Target.com or simply printed to use in stores.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) 591-3869.

I am rejecting this response because:
They are asking for more information and I do not know how to send it to them.They ask for an order number. There is NO order number since I did not place the order after I learned about the $16 shipping charges,after their website said shipping was free for orders over $25 (one place said over $35 - but my order was over that, too.)My email is [redacted]I started to place the order on April 28 or so and had web chat with an agent of theirs after the shipping charge issue arose..

I am rejecting this response because:
Since the original purchase the item has been in stock online and in store. Not only has target not fulfilled their  obligation they cancelled the order ithout explanation.

Initial Business Response /* (1000, 5, 2015/12/14) */
Thanks for contacting Target on behalf of our guest [redacted].
Based on my research, I can confirm that [redacted] reached out directly to Target.com Guest services and a full refund was processed for the Linsay tablet on 12/10/15. The guest...

should see the refund posted to her Visa card within 5-7 business days. In addition, according to tracking information, the Linsay tablet was delivered to the guest today, by UPS on December 14th, 2015. I sincerely apologize for the delay in shipping and tracking information.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (2000, 7, 2015/12/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I get off of work 8 p.m. est, when I got home last night, the tablet was there (2 weeks later). I have not received a refund, but at least the tablet came.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. We reviewed the wording on the ad states: To be eligible for trade in, the device must power on and be in working condition,...

without any broken components. Because of the broken screen the phone wasn’t eligible for the promotion.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com