Target Corporation

Initial Business Response /* (1000, 5, 2016/02/11) */
Hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted]. Upon
receipt of your contact, we reached our guest to address their concerns.
We confirmed the guest has filed a dispute with his financial...

institution. Reviewed instructions for filing a dispute can be found on the back of account statement. Following this procedure will ensures the quickest resolution. In most instances, the financial institution will issue a temporary credit while they are investigating the error.

Reviewed there are two federal regulations that protect consumers from errors on their accounts: Federal Regulation E, which applies to debit card transactions; and Federal Regulation Z, which applies to credit card transactions. Under these regulations, the financial institution is required to investigate the alleged error(s) and to make the necessary correction(s) to your account.
This experience is being shared with the appropriate teams for further review and follow up to help prevent transaction errors in the future.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted]

Sincerely,

Nancy
The Target Team
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2016/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have proof in the form of bank statements that the funds were removed from my bank account. I was assured that, since there was no record of the transaction in the Target system, that I would not be charged. The quickest resolution would be for Target to simply refund the money. My financial institution has been told that the resolution from Target should take 15 business days, which is not acceptable. This situation has caused me financial hardship and having to wait upwards of 15 business days is not acceptable.
Final Business Response /* (4000, 9, 2016/02/16) */
Hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Nancy
The Target Team
www.target.com
--------------------------

Hello [redacted],

Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience.

I was able to confirm a credit was processed on February 12, 2016 for $151.66. It typically takes 7-10 business days for funds to be reflected in your account.

Thanks for contacting us. I understand our apologies may not completely eliminate your frustration, but I hope you'll continue shopping with us in the future and allow us to provide the great guest service you deserve.

Sincerely,

Nancy
The Target team
www.target.com
Final Consumer Response /* (2000, 11, 2016/02/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the refund of the funds that were incorrectly removed from my account. As of this moment the funds have not yet shown in my account, so I reserve the right to reopen this complaint if the funds do not show in my account in the time noted in the response.

Thanks for contacting Target on behalf of our guest [redacted].I’m so sorry to hear that Mrs. [redacted] didn’t receive her full order or a satisfactory resolution on the day she first called us. I apologize for the delay and I’d love to do what I can to make this right for her.We do not have an...

overnight shipping option available, but I’ve sent Mrs. [redacted] a replacement for her missing Pillow Cover via Express Shipping. The other item, a Throw Blanket, is no longer in stock so I am unable to assist with a replacement. Instead I have issued a refund. Because she has paid with PayPal the refund will be in the form of a GiftCard for $17.70 delivered to her email address.I’m so glad to see that Mrs. [redacted] was able to place a new order with us for the same Throw Blanket before stock was discontinued. For the hassle, I have discounted the order [redacted] by 30%. This refund will also arrive to Mrs. [redacted] in the form of a second GiftCard of $6 delivered to her email address.I see this was Mrs. [redacted]’s first order with us, and I’m so sorry we let her down. I encourage her to use the GiftCards to place a new order with us for the kind of online experience she truly deserves to have as a Target guest. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Included you will find our response to [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted]   Sincerely,   Amy Target Corporation www.target.com     Dear **,   Thanks for contacting Target through the Revdex.com with your request for assistance in locating a receipt for an iPad purchase you made.   Receipt look up is never a guarantee but rather an accommodation we offer. We’ve attempted to locate your purchase receipt using all of the technology at our disposal but unfortunately we are not able to locate a purchase receipt for your iPad.   I know this has been a frustrating experience for you. While I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concerns. I’ve documented your comments and will make them available to our leadership team.   We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.   Sincerely,   Amy Target Corporation www.target.com

Thanks for contacting Target on behalf of [redacted]. We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions.    As an accommodation, we are refunding the...

purchase amount on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely, Target.com Guest Services  www.target.com

Thanks so much for reaching out to our Executive Offices on behalf of [redacted] regarding their most recent order.   Due to the confirmation of their delivery and irregularities with their order history, I’m unable to process them a refund.   I want to make sure they enjoy their Target...

shopping experience and love the products they buy from us. I invite them to shop the great selection of items available in their local Target store.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. The return for same department exchange for the wanted item has been arranged for with the Prince Georges Plaza Store...

Leadership. A good will gesture GiftCard was also offered to invite Ms. [redacted] back for a better experience.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Initial Business Response /* (1000, 7, 2015/12/30) */
Thanks for contacting Target on behalf of our guest [redacted].
I'm sorry to hear she received the wrong item twice with her Target.com order. It sounds like there is a problem with the item's description on the website, or possibly...

with the item fulfillment at our warehouse. With the information she provided I've sent a request to our merchandising teams to review these items further.
In the meantime, I've issued a refund of $14.36 to her REDcard for the refund of the wrong items she received. She's more than welcome to keep or donate 1 of the 2 Tink's Friendship Festival, and she will not be charged for either of the items.
Target strives to ensure our guests enjoy their shopping experience and to make that possible Target may review our guests' order history from time to time to avoid future disappointment. If there's been a number of recent unsatisfactory experiences with Target.com, we may invite our guests to shop the great selection of items available in their local Target store instead. However, I've taken a look at [redacted]'s past orders and as of today there haven't been any reviews.
I know when she contacted Target regarding this matter she expected a quick and fast resolution, and I'm truly sorry it has taken so much of her time and effort to have this matter resolved. Target expects our team members to help our guests in a professional manner, and the team member's behavior she described isn't a part of our guest service philosophy. I will personally follow up with the team member as well as her leader to ensure an experience like [redacted]'s doesn't happen again.
I truly appreciate [redacted]'s loyalty with Target, and I can't apologize enough for her frustrating experience with her order. I've requested a Target eGiftCard be sent to her email address. I have confidence that if she uses the eGiftcard toward another order she'll have a much better experience.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (2000, 9, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Target came through with what was originally promised. I did already return one of the items per the request of Chelby. I am happy with the outcome but wish it didn't take so much effort on my part to get it resolved.

I am rejecting this response because:I do not feel that Target is protecting innocent customers like me who spend thousands of dollars at their store.  I shopped at Target on a regular basis, but have not shopped there since this incident happened with the gift card.  I want Target to know that I will not step foot in any of their stores ever again.  They will lose my business and many other people who feel I am being treated unfairly.  As I said in my complaint, I did not use the gift card.  Target knows the name of the person who used the gift card and refuses to share that information with me.  They know it was not me who used the gift card, but Target is refusing to compensate me for my loss of money and time.   I feel that Target is  protecting the thief who used this gift card online, who knew exactly how to steal the number and use it to buy the Samsung Galaxy phone. Target must find a better security system to stop gift card theft.  I am extremely disappointed with Target's procedures with gift card theft and I take my business elsewhere.

Thanks for contacting Target on behalf of our guest [redacted].   Please accept my sincere apologies for the experience Ms. [redacted] had when contacting us regarding her missing GiftCards. A GiftCard is like cash, once it has been redeemed, there is nothing further we can do. As a onetime exception, I...

have issued a $500 eGiftCard replacement. Ms. [redacted] should receive a replacement within the next 4-24 hours.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Morgan Target.com Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thank you for your assistance in this matter.[redacted]

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-####...

and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com  Dear Mr. [redacted], Thank you for contacting Target through the Revdex.com regarding Target price match policy. Please accept my apologies for any confusion. We’ll match the price if you buy a qualifying item at Target then find the identical item for less at Target.com, select online competitors, or in Target’s or competitor’s local print ad. Price matches may be requested at time of purchase or within 14 days after purchase. The full list of online competitors is available online or at Guest Services.  Price matches and adjustments to competitors were not allowed for prices from Thanksgiving Day through the entire week after Thanksgiving. (11/23/2017 – 12/2/2017). This information was communicated at all Target stores and on Target.com. You can find out more information about our Price Match Policy here: https://corporate.target.com/about/shopping-experience/shop-with-confidenceThank...⇄ again for contacting us.  I understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserve. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyTarget Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   We know how frustrating it can be when our website has technical errors. Due to a technical glitch, the order was cancelled. Once an order is cancelled the funds are released within 24-48 hours back to the guests account. Since...

the items aren’t paid for, we systematically don’t have an option to send those out. I apologize for the frustration and inconvenience this may have caused.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. We received a shipment from [redacted] which our Returns Center found to include an assortment of random household items unrelated to Jay’s order. A refund has been denied and the items he sent to us are being returned to him...

via mail. We want to make sure that [redacted] enjoys the items he purchases from us and so for all of his future purchases, we invite him to exclusively shop the great selection of items available in his local Target store.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].    Upon receipt of your contact, we reached our guest to address their concerns. We explained Target doesn’t offer credits for repairs of damaged items. The receipt for this TV has a return date of...

January 24, 2018. A like was provided for Target’s full return policy to answer all return questions.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

I am rejecting this response because:I received an emailed receipt as soon as picked up my items at the store.  If there was an issue why did I get the receipt?  Also the person at the store told me my gift card would be sent to my email within the next 4 hours, that means I should have received it by 10pm that day.  My plan was to use the gift card in conjunction with Target’s green Monday offer of $20.00 off $100.00 on an online purchase, but because the gift card didn’t get sent to me, I never made the purchase I intended that night.  I have attached screen shots of one of the online chats I did with Target on this.  As you can see I was first told the problem was a technical glitch, and that it was going to be fixed within 4 hours.  After that didn’t happen I contacted the online chat again which is what the screen shots show.  Again I was promised the matter would be fixed, and I was denied additional help from a supervisor.This was clearly an issue on Target’s end, and I contacted customer service repeatedly trying to resolve this issue.  If the problem was something the store did when I picked up my items, why wasn’t I told that in any of the 4 conversations I had with target customer service?  I wasted a lot of my time on this, and the response they give me is that I won’t be getting my gift card, and if I have further questions I can call back the same 800 number that lied to me about what the issue was to begin with?!  Clearly Target cares very little about their customers, they lied to me and wasted my time, with no attempt to make things right.  Hopefully their next response will be to provide me with a real apology and some sort of compensation for my time wasted  dealing with this or else they lose me as a customer.

Thanks for contacting Target on behalf of our guest [redacted]. On the weekend of August 18th, Borderfree offered a free shipping promotion for use on Target’s International site, intl.target.com. Due to the unprecedented response to this promotion, the capacity for this market was...

temporarily exceeded. Holding all packages on delay wasn’t an option, and some orders had to be canceled. While the free shipping promotion is no longer available, [redacted] should have recently received an email offering $25 off their next online purchase of $100 or more on intl.target.com, and we welcome them to place a new order for the items they were interested in. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Amy Target.com Executive Offices www.target.com

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. We partnered with our Target Store in San Diego and using receipt information were able to assist him with this exchange....

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]   Sincerely,   Amy Target Corporation www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at 800-[redacted] and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent experience. I’m sorry for any confusion with offers.   The weekly circular ad dated Nov. 27 – Dec.3, 2016 advertised included cyber week deals only available at Target.com. The sale for 10% off all unlocked phones and digital prepaid wireless airtime cards included the unlocked Samsung Galaxy s7 edge 4G LTE was only an advertisement for and available on Target.com as part of the cyber week promotion.   We appreciate you letting us review your experience and again we are always available to answer any question you have about our circular ads at ###-###-####.   Thanks for writing.   Sincerely,   Nancy The Target team www.target.com

The return tracking information proves that boxes were returned, but it doesn't prove anything was in the boxes. That’s why our return center opens every box that is returned to confirm what is being returned back to Target. As previously stated Target won't be issuing a refund or sending replacements until the iPads have been returned. There are no other options and Target considers this matter closed.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Thanks for contacting Target on behalf of our guest [redacted] regarding the UPS she received for a Target.com return pick-up order. I’ve sent the guest all of the details regarding this matter, so this is a brief summary of this matter.  I sincerely apologize for the lack of...

communication and the amount of time this has taken to get this resolved.  I understand she calls to Target or to UPS and they don’t have any information regarding which makes it appear nothing has been done.  I’ve thoroughly researched the matter and it has been resolved outside of the normal contact center setting which is why she couldn’t get details by calling the general phone numbers.   I know she is concerned about this reporting to her credit report.  This should be taken care of during the process of Target assuming responsibility for the UPS bill.  However, it does take time for all of the credit agencies to show the updated information.  I’ve asked her to give it 8 weeks to correct on her report and I’ve provided her my personal contact information should this not happen.  I know this is a long time to wait, but credit agencies reporting corrections is something I’m unable to expedite or control. For future orders, all return label and/or pick-up does need to be coordinated with Target.com in order for her to not get charged.  I know this has been extremely frustrating for her and I’ve sent her a $25 electronic GiftCard to invite her back for a better experience.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, PaulineTarget.com Executive Officeswww.target.com