Target Corporation

Initial Business Response /* (1000, 10, 2015/11/13) */
Thanks for contacting Target on behalf of our guest [redacted].
Upon receipt of your contact, we reached our guest to address their concerns. I understand our guest didn't receive a free Target Gift Card with the purchase of three...

household items because one of the items was not eligible. However, the item was listed on the signage.
We apologize for the disappointment this situation might have caused our guest. I've documented the experience and shared her comments with the appropriate team.
In the meantime, I've sent the guest a Target Gift Card as reimbursement for the missed promotional item.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].
Thanks for writing.

Initial Business Response /* (1000, 5, 2015/12/10) */
Thanks for contacting Target on behalf of our guest[redacted] Upon receipt of your contact, we reached our guest to address their concerns.
I issued a refund in the amount of $39.45, $10.00 of which will be applied to a new Target eGiftCard....

The eGiftCard will be sent to the email address attached to the order ([redacted]@me.com) in 4-24 hours. The remaining $29.45 will be re-applied to the guest's Target Debit Card in 3-5 business days. The guest wasn't charged for the Timex Wristwatch she ordered as that portion of the order was cancelled. Once the order was cancelled we sent a request to Target Debit Card to release the funds. I advised the guest to contact her financial institution if the hold is still attached to her account.
Sometimes when an old address is attached to your Target.com account, if a new address is entered the account may default to the older address. I advised the guest to log out of her Target.com account, clear her cache and cookies on the device she's using and reset the device. Once she has completed these steps log back in to the account and delete any old addresses she doesn't use for shipping or billing. This should eliminate the problem.
Target.com doesn't have the ability to access any Target.com account without a guest providing us with an order number or email address that's attached to a specific account. We also don't have access nor do our systems maintain any financial information; this is for our guest's protection and security.
If the guest is concerned about her Target.com account being compromised due to the packing slip including her email address, she can change her password or I can disable the account for her. She can create a new account with a different email address and password. I asked the guest respond to this email with any further requests.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted].Included you will find our response to Ms. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted] Sincerely, Amy Target Corporationwww.target.com  Dear [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience. It was a pleasure speaking with you today. After our conversation I attempted a receipt lookup in our system using the information you provided. I searched for any transactions dated August 15, 2015 to November 25, 2015. I am sorry for any disappointment but I was unable to locate this purchase. We will not be able to provide a refund to your method of payment because we are unable to locate this transaction. While receipt look up can help in some cases, unfortunately it is not a guarantee and cannot take the place of an actual receipt.   I know this has been a frustrating experience for you. While I’m not able to offer you the resolution you’re looking for I was glad to hear that the store was able to issue you a Target GiftCard to reimburse you for the dishes. I’ve documented your comments and will make them available to our leadership team.  We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyTarget Corporation www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   At this time we have no further resolution for the guest and we consider this matter closed.   Again as always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at 800-[redacted] and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],    Thanks for contacting Target through the Revdex.com regarding your recent experience. Again please accept my sincere apology for any disappointment with our signage for weekly promotions.   Our weekly circular ads are posted in the entryway of the Falls Church store and on www.Target.com  The shelf signage lists the valid promotion dates in this case 10/29 – 11/4 (2017) our circular ads are Sunday through Saturday. The signage is to highlight qualifying items for the promotion and the sale price of the item. We always looking for ways for improve and your feedback has been shared with our advertising team for further review to assist with future signage decisions.   Should a question arise while you’re shopping in the store please pick up a red phone in the isle or stop by Guest Services and the Leader on Duty will assist with any specific question.   Thanks for writing and shopping at Target.    Sincerely,   Nancy The Target team www.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com  Dear [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and for your store experience. I have shared your concerns with the Upland Target store leadership team. Target has the right to limit quantity purchases of any merchandise that is deemed quantity above and beyond a reasonable level a guest would use. Target limits purchases to a reasonable family quantity in an effort to have product available for other guests. We appreciate the time you’ve taken to share your feedback and concerns. I’ve documented your comments and will make them available to our leadership team.  We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyTarget Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I attempted to reach out to our guest by phone but was unable to reach him. I’m sorry to hear that his original order was lost in transit, and that his replacement sofa bed was delivered, although he was...

under the impression that it was cancelled. I know when he contacted Target regarding this matter he expected a fast and quick resolution and I’m truly sorry this wasn’t the case. I understand the safety concern of having a large item like the sofa bed blocking the only entrance to his apartment building, so I’ve escalated this matter to our shipping partners at EFW. A driver will be in his area between the hours of 10am-11am PST to pick up the sofa bed, and I’ll process the refund once EFW has confirmed the pickup. Keep in mind, refunds are usually processed when our Online Returns Center receives and processes the return so this advanced refund is an exception. When a large or a heavy item is ordered on Target.com we partner with a special delivery carrier, EFW to deliver the item and it’s extremely concerning that the large item was placed in an area that blocked the only entrance. I’ve shared his experience with leaders at EFW and with our Fulfillment team to ensure [redacted]’s experience doesn’t happen again. Our team member did request that his replacement order be cancelled on the same day the order was created on 04/15/16, but this was only a request. Target strives to process orders as quickly as possible to ensure timely delivery which is why the request to cancel an order isn’t guaranteed and may still ship. Target expects our team members to help our guests in a professional manner and provide a seamless guest service experience. It’s disappointing to hear that he feels that no one helped him and that he has had a terrible guest service experience. I’ll personally follow up with our team members as well as their leaders to ensure they’re familiar with the procedures and processes Target has in place. This will help our team members address our guests’ questions and concerns on their first contact, and that they are transferred to a supervisor when one is requested within the hours they are available of 7am – 8pm CST seven days a week. I recognize there are many options on where [redacted] can shop, and that’s why I truly appreciate that he’s been a loyal Target guest. I’ve sent him an additional $25 Target eGiftCard even though one for $30 eGiftCard was previously sent by our team member. While I know I’m not able to change what he’s already experienced, I have confidence that if he uses the eGiftCard toward a new order he’ll have the experience he’s come to know and love from Target. I understand my apologies may not completely eliminate [redacted]’s frustration, but I hope he’ll give us another chance and continue shopping with us. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Initial Business Response /* (1000, 5, 2015/12/23) */
Thanks for contacting Target on behalf of our guest [redacted].
Please accept my sincere apology for any frustration and inconvenience [redacted] experienced with getting duplicate orders and receiving the wrong color item. I understand...

there were two orders for the glider chairs orders, [redacted] and [redacted]. I can confirmed that a refund has been issued for order [redacted] on 12/20/15.
The second order, [redacted], which was lost in transit with no tracking information. There was a replacement processed and delivered on 12/19/15 using Express Delivery for this item. The replacement tracking number is [redacted].
Please allow 7-10 business days for refunds to be credited back to our guest's bank account.
As a measure of good will, I have processed a $25.00 Target GiftCard for [redacted]'s experience. The giftcard should be received within 4-24 hours and can be used on Target.com or easily printed out to be used in any Target store.

Initial Consumer Rebuttal /* (2000, 7, 2015/12/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)

The guest’s original order was cancelled and I do apologize for that and understand how frustrating this was for her.  However, since that time a new order has been placed so the guest does have a current order for the Apple watch.  As it turns out, there is nothing that can be done about the shipping delay.  This is affecting all of Targets order for the Apple watch as well as other retailers.  We’re having to wait for the inventory to be sent from the manufacturer.  Her order will be expedited once we receive inventory.  I understand she remains upset about this but I hope she will accept my sincere apology for the disappointment and frustration this delay has caused her.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Initial Business Response /* (1000, 7, 2015/12/09) */
Thanks for contacting Target on behalf of our guest[redacted].

I'm sorry to hear that she received the wrong item twice. Target strives to ensure that our guests receive the correct items in their order and clearly this wasn't the case....


I show that Target sent her a replacement for the first wrong item in order [redacted]. Her most recently order was refunded in the form of an eGiftCard. The guest is correct that when PayPal is used as the method of payment returns made through our Return Center will be issued an eGiftCard as a refund.
Target does provide a disclaimer regarding the refund policy during the checkout process and I've provided that for your reference.
I realize the guest lives quite a distance from her local Target where she could have received a cash refund so I've requested a refund to her PayPal account.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (2000, 9, 2015/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-####...

and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com Dear Mr. [redacted], Thank you for contacting Target through the Revdex.com regarding your Playstation 4 (PS4) purchased at the Lynchburg, VA. Target store. Please accept my apologies for any inconvenience.  After receiving the receipt information you sent over, I reviewed the transaction with the Assets Protection team at the Lynchburg Target store. We checked the serial number of the item and found that the PS4 had never been purchase or returned at a Target store before. Next we reviewed your transaction and found that the PS4 was sealed in its original factory sealed package at the time of purchase. The item was pulled from the locked electronics case.  I’m sorry for any disappointment but we are not able to assist with this return. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyTarget Corporation###-###-####

I am rejecting this response because: I did inquire on my first couple of phone contacts with Target Customer Service about replacement, but unfortunately the Specific TV I ordered was no longer available for purchase.Thank-you Target and Revdex.com for taking the time to listen to my concerns.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. Mr. [redacted]’s comments about his disappointment with the 20% off Black Friday coupon promotion concerning the full...

exclusions being listed on the coupon has been shared with our Marketing team for future promotions. Also the concern with incorrect information provided by a team member has been shared with the Van Nuys Store Leadership team for further review and follow up to ensure correct information is being shared with our guests. As a good will gesture Mr. [redacted] was sent an eGiftCard to invite him back to Target for a better experience.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I'm sorry to hear about the frustration [redacted] may have encountered while trying to resolve the issue with her Target GiftCard. The GiftCard that was issued to [redacted] was brand new, and only she had access to the information to...

redeem it. Our guests are required to enter the GiftCard’s information at checkout if they want to use it as tender on a Target.com order. For the transaction that [redacted] doesn’t recognize, we see the GiftCard information was provided to us at the time of purchase. The only way this could happen is if the GiftCard information was disclosed to a third party at one point in time. We would ask [redacted] to continue partnering with her local law enforcement for further assistance. At this time Target won’t be issuing a replacement for her GiftCard. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:I feel this is still not acceptable. No one should shop at a place where they are treated so bad. This is not the first time this has happened and I don’t trust that the situation will be handled appropriately. I will NEVER spend a dime with Target and will also tell everyone that I can about what happened. I am very disappointed.

Initial Business Response /* (1000, 5, 2015/12/30) */
Hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted].

Upon receipt of your contact, we reached our guest to address their concerns. We explained the Target Circular advertised for December 13-19, 2015 a...

PlayStation 4 console with controller and Star Wars Battlefront digital download on sale for $299.99 regular price $349.99.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Nancy.
The Target Team
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2016/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't have any response from Target. I submitted a copy of the sales add to them picture proof of the sale. I sent this email proof on 1/4/2016 and today is 1/8/2016 I did not get any response. I have Attach pictures, you can see the add with the sale.
Final Business Response /* (1000, 12, 2016/01/21) */
Hello [redacted],
Thanks for contacting Target on behalf of our guest [redacted].
We've attempted to contact our Guest by phone and email and we are currently waiting for a response. We'll get back to you with our resolution as soon as we receive a response from our guest.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number 0936513.
Sincerely,
Nancy
The Target Team
www.target.com

Hello [redacted], Thanks for contacting Target on behalf of our guest [redacted].Upon receipt of your contact, we reached our guest to address their concerns. I spoke with Mr. [redacted] and advised him that I have escalated his incident to our Guest Reporting Center. I advised him that...

someone from the Guest Reporting Center will be following up with within the next 5 business days to discuss his incident. I apologized about the length of time that it's taken to have this resolved. I also provided Mr. [redacted] with Guest Relations number and his reference number in case he has in additional issues.  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].Sincerely,SonzarayThe Target teamwww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I understand that the Nintendo Switch pre-order Mr. [redacted] was looking forward to utilizing for his business recently cancelled; I’m sincerely sorry for any inconvenience that this situation has caused. To keep a pre-order active, we...

will periodically send authorization hold renewals to the method of payment used on the order. Authorization renewal requests must succeed at the time the request is made or the pre-order will automatically cancel. Because the most recent request on 2/24 was declined by Visa, the order was automatically cancelled that same day. This information on our pre-order processes is available to guests and can be found on Target.com in the help section. I understand that Mr. [redacted] doesn’t feel as though his needs have been taken into consideration by our processes, and I’m truly sorry for the disappointment. Because this item has no more available stock, the order cannot be reinstated or otherwise reordered at this time. However, I’m happy to say that the release date for this item is fast approaching and I encourage Mr. [redacted] to check back in our stores for replenished inventory on March 3rd. Please assure Mr. [redacted] that I understand where he’s coming from and I appreciate the feedback he’s provided on ways that we could make our processes more friendly and approachable to our guests. I’ve passed his suggestions along to our senior leadership and I thank Mr. [redacted] for taking the time to share his voice. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Rachel Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I apologize for any confusion. As previously stated, Ms. [redacted]’s DVD was valued at $24.99 plus tax. I have included a breakdown of the pricing for the DVD below:   $24.99 – price point of item $1.59 – sales tax -$1.25 – REDcard discount   As you can see, the total price of the item with tax and the REDcard discount amounts to $25.33. This is the amount Ms. [redacted] agreed to pay for the DVD. That amount was then split into two payments of $20.33 and $5. The $5 was loaded onto a GiftCard and given directly back to Ms. [redacted] to spend.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,   Rachel Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted].  I can only imagine how frustrating it must’ve been when one of his iPads were lost in transit by UPS. They have started an internal investigation and will return it back to Target if it’s recovered. Our Target team members...

were unable to refund him earlier due to him being flagged as a potential reseller with different email addresses. Since UPS was able to confirm that his item his lost in transit, I have refunded him in the amount of $284.99. He should receive it by an eGiftCard in the next 4-24 hours to the email address [redacted].  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com