Target Corporation

I am rejecting this response because:
This is unacceptable, I'm not asking for a cash refund. I am asking for an even exchange or even store credit to purchase a new one. This item is only about a month old and you won' even honor the products you sell and refuse to take them back.

Thanks for contacting Target on behalf of [redacted]. We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Target reserves the right to prohibit purchases of...

any merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.   As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely, Target.com Guest Services  www.target.com

I placed an order successfullyReceived an email for free shippingDiscussed with 2 different Customer Care agentsFinally, Had to complain to Revdex.com to get this fixed.Still the issue isn't fixed and no explanation for why Target Customer Care did not fix the issue.If any customy complains for all the troubles, they are giving $5 gift card ( which is already free with my order )

Thanks for contacting Target on behalf of our guest [redacted]. I’m very sorry to hear that he doesn’t recognize the order that was placed. I can only imagine how frustrated and confused he must have been since he has placed other orders in the past without any problems. After reviewing his order,...

I’ve determined that there was no issue on Target’s end that would have caused this error. The only way to submit a PayPal payment through Target.com is by logging into PayPal via a secure portal and authorizing payment on each individual order. Target is only able to submit one order per authorization. I’ve also confirmed that the gift card that was purchased has been opened and redeemed. Based off this information and our return policy for these types of gift cards, no refund will be issued to Jeff. If he still feels a refund is due, I recommend [redacted] reach out to PayPal to file a claim or dispute. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest Mrs. [redacted]. I’m sincerely sorry for any frustration experienced by our guest throughout her order experience. Mrs. [redacted]’s order never made it into the shipping process due to a system communication error. We do not charge our guests...

until orders have shipped. Because Mrs. [redacted]’s order never shipped, she was never invoiced or charged for these items.However, Mrs. [redacted] may be seeing authorization holds on her account. Holds are placed onto accounts by credit card companies and depending on the length of time the order takes to be officially invoiced, the credit card company may request authorization hold renewals to ensure the amount stays available on the card.These renewals explain the multiple holds the guest is seeing. These holds can appear concurrently and look similar to charges when viewed on a bank statement. Rest assured, however, our guest has not been charged.Due to a system error, this order will not be able to resolve and successfully ship. To prevent the authorization holds from continuing, I have cancelled the entire order for our guest. This will allow the holds to fall off, and Mrs. [redacted] should see all amounts drop off her card by 11/9.I completely understand this has been a disappointing and frustrating experience for our guest. These items are still available to purchase on Target.com and I’d love to encourage Mrs. [redacted] to place a new order with us. As a gesture of goodwill, I have sent Mrs. [redacted] a $60 GiftCard to her email address. We can’t wait for the opportunity to provide her with the online shopping experience she truly deserves as a guest of Target. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.  Sincerely, RachelTarget.com Executive Officeswww.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address his concerns. [redacted] will return to the Saratoga Springs Target store with his receipt. The store will provide an exchange.  As always, we...

appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, Amy Target Corporationwww.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent experience in searching for the Black Friday advertised Nintendo New 3DS Mario Edition. I’m sorry for any disappointment.   This item was an advertised Black Friday Doorbuster while quantities last and like most of Target’s Doorbusters sold out early.   We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.     Sincerely,   Nancy The Target team www.target.com

I am rejecting this response because:This is a complete outrage.. Loyal customers who have spent large amounts of money with the company are banned for no reason at all.. We have never in our lives experienced something like this.  Shocked that such a large company such as Target could do something like this to one of their customers.

I am rejecting this response because:
I told the mobile manager that I had a hairline crack and he knows that I believe he force the case cover to put on my iPhone I was shock he told me that I can still use I believe that he shattered my phone screen worst and I believe he should pay for my screen which I took at Apple to put a new screen glass for me and pay me to have my phone repair I think it is fair for customer service. I pay with my own money for 142.07 with the tax

I am rejecting this response because: As Target has made no effort to accommodate my needs in any way see no reason why their proposal is acceptable. First off Estes does offer expedited service. I am the Director of Logistics for our corporation. Secondly every response has been one lie after another. NO attempt was made to check on the actual shipment, no effort was made to rectify the situation and not one person made any attempt to ensure that this transaction went smoothly.To amend my requirements for this complaint I now need to have this charge removed from my credit card. Not just now but for last month as well. I am being charged interest on an item that WAS NEVER SHIPPED, much less received. Do not want the recliner, purchased from overstock.com and they had it in time to make my family very happy and offer a wonderful surprise to my father-in-law. All I want is for this to be taken off my account. Today

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com       Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent experience. I have reached out by phone and email to you and I'm now also responding with this email.   Your original purchase of $180.41 was for two items and the credit was issued for one of the items, the Graco Extended Carrier. I sent the details to your email address of the credit issued back to your visa on 12/18/16.   A refund claim wasn’t submitted to Target with your email address provided in this contact. The time frame to request a refund for the Welspun Egyptian Cotton Sheets has now ended. Again, I’m sorry for any disappointment.   We hope to see you shopping with us again soon.   Sincerely,   Nancy The Target team

I am rejecting this response because:
I received a conflicting message from someone else on Twitter saying I should disregard if I get an email telling me to return the items as he said he already credited my money back to my credit card.  He said I could discard or donate the items.  Please advise.

Initial Business Response /* (1000, 5, 2015/07/29) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address their concerns.

I'm sorry to hear that they were charged for four bottles when only one was picked up. This certainly...

isn't the experience I'd like them to have and I'd be happy to make this right.
I show that the store did adjust the total of your order to be $5.73 which is what their Target GiftCard ending in [redacted] was charged. However, due to a technical issue the refund got stuck.
I've completed the refund of $15.59 back to their Target GiftCard ending in [redacted] and the balance is ready for immediate use.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].

Thanks for contacting Target on behalf of our guest [redacted].   We want to ensure that our guests are billed correctly, and I’m here to help. Since we bill when items ship, the order was broken down. We are showing charges of $18.32, $10.76 and $27.47. The $0.01 charge may be an...

authorization hold placed by their financial institution. We aren’t showing that [redacted] was charged that amount. If the charge doesn’t fall off, they will need to dispute it with their bank. We apologize for all of the frustration and inconvenience this may have caused. I have also submitted feedback to our leadership team to make them aware of this issue.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,MorganTarget.com Executive Offices

Thanks for contacting Target on behalf of our guest [redacted].   I apologize for any frustration an inconvenience this may have caused.   Based on my research, the bed has been delivered by FedEx on 7/8/16 at 1:29 PM.   I can’t apologize enough knowing Target has let you down....

I’ve refunded your account for the $20 handling fee and also processed a discount of 15% off your order.  Please allow 7-10 business days for the credits to appear to your account.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].   I’m very sorry to hear that they’ve had difficulty with the Westinghouse TV they purchased last year. I can only imagine how frustrating this experience must’ve been when they spoke to so many people before getting help. ...

  Target strives to ensure that our team members are empowered to help our guests and resolve their issues on the first contact, so it saddens me to hear this wasn’t the case. The guest service experience they described from our manager isn’t part of our guest service philosophy, and I’ll personally follow up with the team member they spoke with to provide coaching to ensure this doesn’t happen again.   Upon reviewing [redacted]’s order I show that they were never charged for the television and a service plan wasn’t purchased in the same transaction. I’ve attached a copy of the order which shows the order was cancelled and as a result Target never charged the payment method. I was only able to locate one other order placed using their email address, which was also cancelled on 04/26/16.   If [redacted] would still like a TV then they’ll need to place a new order. At this time Target doesn’t carry the exact same TV they purchased so I’m not able to match the price. However, I’ve requested a $40 Target eGiftCard be sent to their email address to invite them back for a better experience.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting us and letting us know that our guest Brian [redacted] continues to needs assistance with his pick-up in store order.I'm understanding that he has cancelled the order, but believes that the Target GiftCard used on the order has been charged.  I’ve verified that the balance of his GiftCard ending in 6392 does have the full value of $10.00.  The GiftCard wasn't charged, but there initially was a hold for $4.35 placed on it.  These funds were released back to the card when the order was canceled.Target considers this matter closed as there are no other options for this situation.

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. We discussed Target price **tch policy and clarified that clearance prices are not included. In addition we discussed how...

prices and promotions vary between stores and on-line. We offered [redacted] a gesture GiftCard to invite him back for a better experience.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at 800-440-0680 and reference case number 15636367.   Sincerely,   Amy Target Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I understand Melissa’s daughter had such a tough time trying to get her purchased order. I know shopping for the holidays can be a stressful time of the year and I’m sorry to hear that we added to that stress. I can only...

imagine her disappointment after being informed that her original package was lost in transit. After reviewing the 2nd order that was placed on 12/03/0216, I confirmed the Beats Headphones was given to FedEx 12/06/2016. On 12/08/2016 the shipment was in transit to the local postal office which arrived on 12/09/2016. The very next day on 12/10/2016, the shipment was delivered to the address provided on the order. I recognize [redacted] has been waiting a very long time for the new order to arrive, and I sincerely apologize for the delay. I’m happy to say the issue has been resolved, and her new order for the Beats Headphones were delivered in time for Christmas. We greatly appreciate her patience and understanding, and we hope she has a wonderful Holiday Season As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Mr. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com  Dear Mr. [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience. We have shared your experience with our chat representative with the appropriate leadership. After speaking with you we provided information to contact our vendor so that they could assist you with repair or replacement of the Douglas Fir tree you purchased from our Wondershop in 2016. The vendor requires proof of purchase.  We have exhausted all of our efforts to locate a receipt for your purchase through our electronic journals as well as with our REDcard team.  As we discussed, if you are able to locate a different method of payment you may have used we would be happy to attempt to locate a proof of purchase for you using that new information.   I’m sorry for any disappointment but at this time we are unable to assist further with your request Sincerely, AmyTarget Corporation www.target.com