Target Corporation

Thanks for contacting Target on behalf of our guest [redacted].   I understand Ms. [redacted]’s shipment has been delayed, and she’s concerned that the package may be delivered at a time when she is not available to receive it. I completely understand Ms. [redacted]’s concerns, and I see that the...

shipment is still currently in transit with a scheduled delivery date of 12/21.   I understand how frustrating it is that major shipping networks have been disrupted by winter storms across the nation. We do our best to provide our guests with an estimated date of delivery for their order, but the dates provided are estimated and may be impacted by issues such as weather. Due to systematic limitations, we are unable to assist Ms. [redacted] with any of the options she suggested.   However, Ms. [redacted]’s order is being delivered through UPS, and UPS offers the option for packages to be held at a local facility for pick up through their My Choice program. Enrollment is free and it allows guests control over certain aspects of their delivery.   We recommend that Ms. [redacted] follow up with UPS to see what options are available to best suit her needs until she is free to retrieve her shipment.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,   Rachel Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of [redacted]. We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Target reserves the right to prohibit purchases of...

any merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.Sincerely,Target.com Guest Services  www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns with Cartwheel offers. We reviewed again how not all items are available in all markets.  [redacted] feels Cartwheel coupons should be accepted on Target.com orders. [redacted]’s feedback is being shared with our Cartwheel team for further review and follow up. As good will gesture GiftCard was sent to invite [redacted] back to Target for a better experience.  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at 800-[redacted] and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. We partnered with the Orchard Park Target store who were able to assist Ms. [redacted] with her return.  As always, we appreciate...

the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

Thanks for contacting Target on behalf of our guest [redacted]I’ve reached our guest on 07/18/2016 and requested for the following information for further research:? The GiftCard numbers that were used for the cancelled order.? The amount that was charged on your credit card? The email address...

that was used to place the order.? Any other information that is helpful for me to research your experience[redacted] provided two GiftCard numbers and forwarded the order acknowledgment email for order [redacted].Our systems normally record orders information including cancelled orders and I’m not sure why this order [redacted] didn’t pull up for me and I’ve escalated this issue to our technical team for further research.Here is what I’ve found for the two Target GiftCards that have zero balance:-The $50.00 Target GiftCard [redacted] was originally purchased in a store at 1907 E Victory Dr, Savannah, GA 31404 on 03/16/2016.-The $25.00 Target GiftCard [redacted] is a promotional free eGiftCard that [redacted] received from a previous order that was placed on 02/23/2016Both of these two GiftCards were fully redeemed in-store at 13831 Brookhurst St, Garden Grove, CA 92843 on 07/04/2016. They were used to purchase iTunes gift cards. With that being said, [redacted] weren’t charged for the cancelled order and Target will not be replacing used/zero balance GiftCards as we can only replace cards that have a remaining balance.[redacted] was able to confirm that the charges on her credit card weren’t made by Target. I’d recommend that she works with her issuing bank for further assistance with unauthorized transaction.We confirm that [redacted] hasn’t been charged for her cancelled order and Target considers this matter closed.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) 591-3869.

Thank you for contacting Target on behalf of our guest [redacted].I’m sorry to hear about the disappointing experience our guest encountered while trying to take advantage of the previous promotion. I understand our guest was seeking a price adjustment because the price was $1 lesser when she 1st...

viewed the item. Shopping online isn’t much different than shopping at our local Target Stores. If there’s a sale on an item today, but the guest decides to purchase the item at the later time the sale may no longer be valid. In that case, that same item could only be purchased for the current advertised price.I sincerely apologize for the disappointment we’ve caused after providing incorrect information about our subscription orders. I realize our guest was under the impression that every single subscription would qualify for the original sale price, but that wasn’t accurate. When a subscription order is placed a “Subscription Disclaimer” is provided before our guests can complete order. The information provided in that disclaimer is listed below:• Guest won't be charged until order is shipped.• The price will be confirmed when they enroll for the first subscription order. • After the first subscription order, we will confirm the price of the subscription item in the "Please review your upcoming subscription delivery" email which is sent about 10 days before it is scheduled to ship. I confirmed the original order was adjusted by $1, but going forward we’re unable to honor the previous sale price unless it’s the current advertised price. I recognize this experience hasn’t been ideal, so I’ve sent the guest a $10 eGC to invite [redacted] back for a better one. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, Shanetra Target.com Guest Services www.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address her concerns. We partnered with the store who were able to refund the items back to Ms. [redacted]’s account. We requested some additional...

information about her previous returns to see if we can assist in getting her additional items refunded at her full purchase price but have not heard back from Ms. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

Thanks for contacting Target on behalf of our guest [redacted].   It sounds like [redacted] has been disappointed by both the quality of her desk and the lack of a prompt resolution to her issue; I’m truly sorry for any frustration she’s experienced. Replacements for furniture can only be...

issued up to 90 days after the original order date. Target confidently stands behind the Threshold brand and we guarantee Threshold furniture for up to a year, but past the 90 day return policy date we can only issue refunds, not replacements. Because a replacement was created 7 months after the order date, the order process can’t flow correctly and the replacement will never ship.   I understand [redacted] isn’t able to take the damaged desk back to her local store for a return, so I’m happy to say I’ve issued a full refund of $114.47 to her Visa. This refund may take up to 14 business days to post to her statement. She may keep or dispose of the damaged desk as she sees fit. In addition, I’ve issued a $25 GiftCard to her email address. I realize this hasn’t been an ideal experience for [redacted] and I’d love to invite her back to place a new order with us; I’m confident that we’ll be able to provide her with the kind of online experience she deserves as a Target guest. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Rachel Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   It sounds like Mr. [redacted] is eager to receive his items from us and is concerned that there may be a delay. I have good news! Mr. [redacted]’s shipment was delivered via UPS tracking number [redacted] on 6/6.  ...

Target estimates a delivery date-range during checkout based on general service guidelines for each shipping method. Once the order has been assigned a tracking number, we encourage guests to review the tracking information on the shipper’s website for the most accurate delivery information.   In this case I’m happy to say that Mr. [redacted]’s items arrived in a timely manner in accordance with the delivery date our team members recommended to him. If he would like to return the items for a refund, he may do so quickly and conveniently at his local Target store.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Rachel Target.com Executive Offices www.target.com

I am rejecting this response because: Target is the company who sold the gift cards to me with no values. They should give me a reasonable resolution in this matter.

Thanks for contacting Target on behalf of our guest [redacted].  I understand that our guest received the wrong item in his order.  I apologize for the frustration this has caused him.  I reached out to him and let him know that we do need to have the wrong item returned in order...

to process either a refund or to have a new order sent to him.  Once our returns center receives the return, they will process the refund or send out the replacement order.I apologize if this information wasn’t fully explained to him and will provide the necessary feedback to the team members that assisted him in setting up a replacement order.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we partnered with our mobile phone team. They have the GiftCard for Mr. [redacted] and will arrange to have him pick it up at the mobile desk located within the Schaumburg Target...

store. They will be contacting him directly. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporation www.target.com

I am rejecting this response because:As stated in my initial complaint, the TV stand has already been put together. I refuse to disassemble it, find another box to put it in (because the original one has been thrown away), and haul it back to Target. That's absolutely obsurd. Just reissue the $25 gift card and I'll use it to go towards the purchase of another TV stand later down the road.

Initial Business Response /* (1000, 5, 2015/10/19) */
Thanks for contacting Target on behalf of our guest Ryan [redacted]. Upon receipt of your contact, I reached our guest to address his concerns.
I am so sorry that the guest tried to contact Target.com several times and still didn't receive the...

information he was needing on a recent recall. At target, guest safety is our top priority. I have provided the guest several websites he can visit should he want specific information regarding the recall on the Chefs Ceramic Chicken Roaster.
I also understand that the guest wants an alternative refund method, as he no longer has the credit card used on the original order and he doesn't want a refund in the form of a Target GiftCard. I advised him that to accommodate this request, he would need to return the roaster to his local Target Store and they would be more than happy to refund an alternative credit card. I also attached a copy of the original invoice for his convenience.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) 591-3869.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not receive response via email. If I receive this response by email or response by mail with original receipt, I will accept these conditions.
Additionally, I would like an update to the customer service problem.
Final Consumer Response /* (2000, 15, 2015/10/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They refunded the money; however, this does not do anything about the poor customer service. I hope the take responsibility for their employees actions.
Final Business Response /* (4000, 9, 2015/10/28) */
Thanks for contacting Target on behalf of our guest Ryan [redacted]. Upon receipt of your contact, I emailed our guest to address their concerns. I understand that the guest has not yet received my email response. The initial email was sent on 10/19/2015 at 3:17 pm to the email address: [redacted] I have forwarded the original response to the guest. Depending on an individual's firewall and computer settings, they may want to either check their spam/junk folder or whitelist/approve emails from [redacted]
As I stated in my original response to the guest, it should not have taken multiple calls and a letter for them to get the answer they needed. I certainly understand that this wasn't the best guest experience and for that I am sorry. I have forwarded their comments and experience on to our leadership who will review them with our staff members.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) 591-3869.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I am rejecting this response because:
I respectfully submit the following response to the businesses reply. As the business has failed to address my concern regarding false and misleading information given by Target employees I reject this response. While I understand that inventory is seemingly a challenge for this company, especially during sales, this does not excuse Target corporate for fabricating a story that they had contacted the local store requesting a "visual" when clearly they hadn't. The company believes my frustration to be over available product, which it is not. My frustration is with how the situation was handled.

I am rejecting this response because:I still show that I was over charged $22.54. I received my items, so the charge should've been put back on my card. I told the representative that I understood how Target charges their online ordering, however, since I was charged the entire total of my order, then another $22.54, the $22.54 is an additional charge, that needs to be refunded immediately.

I am rejecting this response because: what gives them authorization to withdraw money from your account after the subscription was cancelled 3 weeks prior ? Then they state 7 - 10 business days to get a credit? This is classic poor business practice and extremely poor customer service ! Also I was told the line about the tech department at least 5 different times ! My family and friends will not shop target again

I am rejecting this response because:
It is my belief that Target should honor the price listed on their website or it is considered false advertising.

I am rejecting this response because:
The item was not sold out when I ordered it, it became sold out after they canceled my order, and I called in and talked to their verification department and they told me it was canceled by mistake. This item is now discontinued and no longer available to order, so I am unable to obtain this item because of their mistake by canceling it. I feel I should be compensated for the full cost of the item $399 that is no longer available anywhere to order because of their Major mistake.