Target Corporation

Thanks for contacting Target on behalf of our guest [redacted].I'm sorry to hear our about the lengthy amount of time wasted while trying to receive her Target.com order. I can only imagine their disappointment after taking multiple days from work to wait for a shipment that never arrived....

Shopping on Target.com is supposed to be fun and easy, including the successful delivery of shipments and I’m sincerely sorry that wasn’t their case. Our “PayPal Disclaimer Information" is visible to guest through our “Target.com Help Pages” and on the “Checkout Page” when guest selects PayPal as a payment option.Our guests are provided with this hyperlink “How do returns work if I pay with PayPal?" once the PayPal method is chosen". Shortly afterward an additional message will pop-up stating "Since we can't credit your PayPal account, a refund will be issued in the form of a Target GiftCard if returned by mail. A refund will be issued in the form of cash if returned to store".I realize when [redacted] purchased this item her intentions wasn't to return the shipment. But, since the Sofa arrived damaged they decided to return it because it was no longer usable. With that being said, I completely understand her disappointment after being sent an eGiftCard in the amount of $574.96 for the returned shipment. After reviewing her order details, I confirmed a PayPal exception was made. As a result, the $574.96 eGiftCard was closed and the full amount was refunded back to her PayPal account on 01/13/2017. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)591-3869.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I can only imagine how disappointing it must’ve been for her to have received the bowls in a smaller size with both orders.   After looking into the bowls further, I was able to find that there was a technical ticket...

that was resolved involving the bowls that she received and the bowls that she ordered. This is also known as an item inaccuracy and while we strive to keep information up to date and as accurate as possible, item inaccuracies can still occur. She can find more information about item inaccuracies in our term and conditions by following this link and reading ‘availability, errors, & inaccuracies’ https://www.target.com/c/terms-conditions/-/N-4sr7l#errors.   I understand that this has been a disappointing experience. While I’m unable to change the price of the large bowls or send her the large bowls in place of the small bowls that she received, I have gone ahead and refunded her for both orders.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. [redacted]Target.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].  I know [redacted] has questions about pricing and I’m here to help! To alert our guests to the best deals, the Target App displays pricing in nearby stores. Since this item was on clearance at a local store, [redacted] received information about that deal. Clearance items sell out quickly, and it sounds like no other units were available when he arrived at the store. [redacted] would have been notified of the correct price during checkout prior to placing his order online and I’m happy to say he even received $100 off the usual price of $599.99. As a gesture of goodwill for our REDcard guest, I’ve also issued a $5 GiftCard to his email address. I’d like to invite him back soon! As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

I am rejecting this response because:
after going through my purchases, I realize that the cashier returned a wrong item.  I returned Boys' Long Sleeve Henley Shirt - Cat & Jack™ Navy Mqty 1 $14.99instead of returning the correct shirt, they returnedBoys' Activewear Pants - Cat & Jack™ Black Sqty 1 $9.99and this is why the system will not let me return these pants.I returned the shirt, but it says I still have the shirt.  boy, your system is messed up.[redacted]

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. We reviewed the weekly circular (dated October 29 – November 4, 2017) advertised a free $10 GiftCard with a purchase of any...

three household essentials listed in the advertisement. The signage in the isle was to highlight the qualifying items included in the promotion. The signage in the isle didn’t list a GiftCard dollar amount. The purchase made didn’t qualify for the promotion. To invite Mr. [redacted] back for a better experience a good will gesture GiftCard was sent.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11623557, and find that this resolution is satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thanks for contacting Target on behalf of our guest [redacted].  I’m happy to say that I reached out to Mr. [redacted] over the phone and a new lampshade is being sent out from the manufacturer to replace the damaged one that he received.I’m sincerely sorry for all of the troubles he’s...

experienced with this set of lamps and we greatly appreciate his feedback on the damages; I’ll be forwarding his notes and photos to the manufacturer so that we can prevent this situation from happening again going forward.I thank Mr. [redacted] for his time and patience and I look forward to his future orders with Target! As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

"The promotion the guest originally saw for the APPLE iPad Mini 4 was an IN-STORE promotion on Cartwheel. Target.com doesn’t match Cartwheel promotions; the guest was advised of this by multiple team members." that has nothing to do with the issue and target is using that defer from the issue. The item was not purchased in store therefore the point has nothing to do with this here and the fact that multiple team members are staring stuff that has nothing to do with an online order has nothing to do with anything.  Also target did not mention why I was not called back.  I also show the guest was issued a $200.00 Target eGiftCard on the order in question on 10/07/2016 ([redacted]) but per the guest’s request wasn’t sent to the email address attached to the original order, Revdex.com complaint or the Target.com guest complaint case for the guest; it was sent to a new email address.  that at is a lie and if target has any evidence to prove such then I would like to see it . - I have not received the $200 gift card, therefore provide the email it was sent to, the gift card number and pin, and the dates and times any money if any was alledgedly used off of the card . target never sent a gift card Andy is lying when they say I asked it be sent to a different email because the only email on the order is where it should be sent . Also the gift card was being sent target because I agreed to pay $284 for the the item if you pull the phone call which an agent said the order research team would but never got back to me. Charging a price I did not agree to constitutes fraud.  "No further discounts or GiftCards will be issued on this order and a refund will only be processed if the guest returns the iPad to Target.com’s return center or to a Target store. Target.com has no further resolution for this issue and considers the matter closed." The matter is not resolved nor has the promised gift card been issued therefore the matter is not considered closed targetif target does not provide the email address and evidence of when I have that email and where the gift card was used they are clearly lying

Thank you for letting me know there is still some confusion regarding the $5 promotional GiftCard.I want to ensure Ms. [redacted] has a clear understanding of the charge she received. When a promotional GiftCard is applied to an order, the items it’s associated with are reduced by the amount of the GiftCard. The Dr. Bronner’s Orange Lavender Organic Hand & Body Lotion and the Everyday Coconut Cleansing Facewash were the only items that were applicable for the promotion. The lotion was originally $10.44 and the cleanser was $9.39. With the discount the lotion was reduced by $2.63 and the cleanser was reduced by $2.37, which equals $5. This is why she was only charged $7.81 for the lotion and $7.02 for the cleanser. Because these items were discounted, by $5, a $5 charge was issued when the GiftCard shipped out. Since the items were charged correctly, we are unable to issue any credits for Ms. [redacted].As it turns out we aren't able to offer any other options for this situation. Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,MorganTarget.com Executive Offices

Thanks for contacting Target on behalf of our guest [redacted]. I apologize for any frustration or misunderstanding Ms. [redacted] has experienced on my part. The delay in the overall timeframe of her shipment from her original estimated delivery may be due to logistical considerations such as weather. Target takes great pride in processing orders as quickly as possible for our guests, and the window of opportunity for modifications to an order is less than 30 minutes.Ms. [redacted]’s order was placed on 12/13, and as she notated for the Revdex.com, she did not contact our team members until 12/14. Although her order had not been placed on a delivery truck at the time of her call, the fulfillment process had already been initiated on her order, which precludes any of the changes she requested.I completely understand Ms. [redacted]’s concerns about leaving her shipment unattended, and again I encourage her to partner with UPS and have her shipment held at a safe location until it can be retrieved. I see that the order is on a truck for delivery today, and the window of opportunity is quickly growing smaller. If Ms. [redacted] would like one of our team members to contact UPS on her behalf and attempt to have the shipment held, she may contact us at ###-###-#### and we would be happy to assist. If she returns from her vacation and finds any issues or damages with the product, please direct her to call us. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest Patrick [redacted]. At this time we have no further resolution for the guest and we consider this matter closed. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)440-0680 and reference case number 12894320 Sincerely, AmyThe Target Teamwww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. There aren’t any GiftCards attached to hisTarget.com account or the order in question, I only show that a Visa was used as payment. Advised the guest to respond to my email with GiftCard numbers for the 2 GiftCards he attempted to use as payment for the order. Once I receive the information requested I can research and resolve the issue. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].Target Borderfree orders are processed first by our warehouses, vendors, and Target stores. Once the items are available from these locations across the United States, they are shipped to Borderfree’s international shipping hub. Orders are shipped as soon as they are ready and available, using different carriers. Our domestic US carriers mark the shipments as delivered once they reach the international shipping hub, and then Borderfree takes over the international shipping process with new carriers and tracking information from this point. This is why they are marked delivered in Target’s system, and why orders wouldn’t be cancelled in the order in which they were placed, but rather the order in which they were received and processed at the international shipping hub.  As it turns out we aren't able to offer any other options for this situation. Any charges for items [redacted] won’t receive are being fully refunded, and Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,AmyTarget.com Executive Offices

I am rejecting this response because:Target's system sent me an email offer specifically designed to entice me to their site, conveniently when the product was no longer available (though their website showed it to be). Further, after I had discovered that I could not complete the purchase that they had just suggested, they then sent me another email making essentially the same offer.  As I had stated in my initial complaint, that sounds very much like a modern version of a bait and switch, and they should not be allowed to continue such a practice.Also, it seems a convenient excuse to claim that orders for three items happened to be cancelled the next day after the expiration of the offer.As to the comment that "Shopping on Target.com should be fun and easy", I find that humorous as it never is.[redacted]

Initial Business Response /* (1000, 5, 2016/03/02) */
Hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted].

Upon receipt of your contact, we reached our guest to obtain more information. For our credit team assist, the receipt was required. The guest did not have...

the receipt for the transaction. I requested the information we needed to search our electronic journal to try and find the store receipt. I found a couple of receipts, but they were not the same amount of the transaction mentioned in the guests complaint.
Upon further follow up with the guest, he said that a credit had been issued for the extra charges.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Terry
The Target Team
www.target.com

--------------------------------------------------

Hello [redacted],

Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience.
Thank you for responding to our request for additional information. Because you did not have the receipt for the transaction in question, we tried to find the receipt information that was needed by our credit team, to assist further.
As mentioned in our conversation, I tried a number of searches and found two transactions, however they did not match up with the amount you mentioned in your initial complaint. When I called today to see if you were able to locate the receipt from the transaction, you said the credit for the extra charge had been processed to your account.
I'm glad to hear that this has been resolved. Thanks for contacting us. We always want to provide our guests with a consistent Target branded experience and appreciate the time you've taken to let us know about yours.

Sincerely,

Terry
The Target team
www.target.com

Thanks for contacting Target on behalf of [redacted] (aka [redacted]) We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Target reserves the right to prohibit...

purchases of any merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.   As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely, Target.com Guest Services  www.target.com

Thanks for contacting Target on behalf of our guest [redacted] regarding her refund request. I’m sorry to hear that our guest received someone else’s order and still has yet to receive her refund. I’ve thoroughly researched and found that a full refund of $23.44 has been processed on 03/23/2016....

The refund should have been put back to [redacted]’s Master Card within 7-10 business days from the issued date. I know this hasn’t been a great experience for our guest and this was the reason why a team member has sent a $10.00 Target eGiftCard to [redacted]’s email for the inconvenience caused. I’m sorry, but I’m not able to send an additional $100.00 Target GiftCard as requested. Target couldn’t find an error on our end and we considered this matter closed. If [redacted] has other questions or concerns regarding her refund, I’d recommend that she reaches out to her issuing bank for further assistance. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-####...

and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com  Dear [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my apology for any disappointment. If you’re not approved for service by the carrier, we aren’t able to proceed with the sale. Even if you’re approved by the carrier, Target Tech needs to conduct additional reviews. It’s possible you may be approved by the carrier but declined in the store. Since all activation requests are subject to approval, we’re unable to override declined contract cell phone activations. I know this has been a frustrating experience for you. While I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concerns. I’ve documented your comments and will make them available to our leadership team. Our leadership team will review your comments with our team members to ensure they’re providing the best possible service. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyTarget Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted] and his concern over his cancelled order.I sincerely apologize for the disappointment we caused because his order for an electric lawnmower was cancelled. In reviewing the order, the item was priced incorrectly on Target.com and...

because of this, his order was cancelled. When an order is placed, Target acknowledges that the order was received; it does not mean the order has been accepted or that the price or availability of an item has been confirmed. As noted in our terms and conditions on our Target.com website, we reserve the right to change or update information and to correct errors, inaccuracies or omissions at any time without prior notice. He can read the full terms and conditions by searching for "price error" in the help section on Target.com. Regarding his being charged for the order already, a hold is initially placed once we receive an order and we charge for the order when it ships. The order was cancelled and didn’t ship so he was not charged for the order; what he saw was the initial hold on his account that was released when the order was cancelled.I understand that this has been a disappointing experience but at this time, a new order will need to be placed at the corrected price for the lawnmower.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.