Target Corporation

Thanks for contacting Target on behalf of our guest [redacted]. I’m so sorry that we’ve been a part of adding frustration to an already busy holiday season for [redacted].  We’re unable to change an address on replacement orders and it should not have been offered.  I’ll be sure...

to provide the necessary feedback to ensure our team members are offering the best service possible.   I’ve requested a refund in the amount of $154.46 for the 2 kick scooters on 12/23/2017; it can take up to 14 business days before she will see the refund back to her Visa.  This isn’t the experience she should have had; I’ve sent her a $10 eGiftCard to the email address used on her order to invite her back for a better one. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 6, 2016/02/18) */
Thanks for contacting Target on behalf of our guest [redacted] and her experience regarding the delayed delivery of her order.
Since [redacted] contacted the Revdex.com, she has contacted Target.com and received a full refund for all the items that arrived...

long after their estimated date of arrival. I have issued [redacted] a $10 eGiftCard for her delivery experience.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Thanks for contacting Target on behalf of our guest [redacted]   I’m very sorry to hear that his recent orders for the Southwest Airlines digital gift card were cancelled. That’s certainly disappointing and I’d be happy to explain what happened.   Target recently made a change to...

our online gift card policy. At this time, specialty digital gift cards can’t be purchased with a Target GiftCard. This information is messaged on our site and on the item details page. I’ve attached a copy of the disclaimer for his reference.   Target strives to ensure that all of our guests get the help they need and in a timely manner, so it saddens me to hear he feels this wasn’t the case. Our team members help guests in the order in which their call was received. Currently our call volume has been higher than normal and we’ve hired on more team members to help bring this volume down. The team members he spoke with provided the correct information, due to the policy change what he’s requesting, to have his order be processed using a Target GiftCard, isn’t possible.   If he’d still like to purchase the digital Southwest Airlines gift card he’ll need to use a credit or debit card to complete the purchase.   Our stores do sell the Southwest Airlines gift card in $50 denominations and all the stores in his area have them in stock. The stores do allow Target GiftCards to be used as the payment method when guest’s purchase physical specialty gift cards like iTunes, restaurant cards and airline cards.   I’ll certainly follow up with the team member he spoke with through Chat and provide coaching to ensure that they’re providing guests with the correct information about our policies.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Hello [redacted],Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted].As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case...

number [redacted]Sincerely,NancyThe Target Teamwww.target.comHello [redacted],Thanks for contacting Target through the Revdex.com regarding a promotion of a “$200 gift card with Sprint network new activation on a 24-month installment or lease plan through 4/30/2016” with Target mobile kiosk.This promotion doesn’t include upgrading a phone on an existing account. I’m sorry for any disappointment with the advertisement. I’ve shared your comments with the appropriate teams for further review. Should you have any questions about any Target advertisement’s please give Guest Relations a call at ###-###-#### or stop by Guest Services when shopping at your local store. Either way we are here to help. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.Sincerely,NancyThe Target team www.target.com

I am rejecting this response because:
I have called citi. They said the gift card they sent me has no problem. My first trasaction at target store shows the gift car did have $25 face. Since the gift card is stolen via target.com system, it should be target take the responsbility.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. Ms. [redacted] can come back in to Target and purchase the phone she originally wanted and still be able to receive the...

promotion.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached out to our guest by phone to address her concerns.
[redacted] returned all (4) chairs and was credit for two chairs by our returns center. [redacted] states she did not receive credit for two...

chairs.

A manual refund has been processed for the other two missing chairs for a total of $149.75. Please allow 7-14 for the credit to appear to her credit card statement.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thank you!

Thanks for contacting Target on behalf of our guest [redacted]. I sincerely apologize for this situation. The technical representative that I personally spoke with understood that the goal was to push the order through so that it could be picked up by Ms. [redacted]. However, I also received a notification that the final decision was made to cancel the order instead. I didn’t foresee this result prior to responding to the Revdex.com, and I apologize for this upsetting setback. I called the store to see if the product was still being held for Ms. [redacted], but the store no longer has it available since the order cancelled. At this time Ms. [redacted] has not been charged for the cancelled product, and in addition to the $5 GiftCard she was already given I’ve issued a second GiftCard for $8. Together, these two GiftCards total the cost of the product, and I’d love to invite Ms. [redacted] to place a new order on us for the product that she needs. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Rachel Target.com Executive Offices www.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. The merchandise return cards are provided to guests who no longer have their receipts, as an accommodation. The terms are listed...

on the card and they are valid in store only. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

Hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted].

I've reached out to Ms. [redacted] several times, requesting more information. As of this date she has not returned my call, nor responded to my email. Without additional information from our guest, we are...

unable to resolve her concern.
As always, we appreciate the assistance you provide to us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].

Sincerely,

Terry
The Target Team
www.target.com

________________________________________
Hello [redacted],

Thanks for contacting Target through the Revdex.com regarding your recent shopping experience. I apologize for any disappointment you experienced from the purchase of the Barbie doll from Target.

On March 16, 2016 I called you and left a message asking you call me. On March 17, 2016, I followed up with an email and asked you to respond with the requested information to further research your concerns. The information requested:
The store location.
The receipt ID from your purchase; it's the 18 digit number located at the bottom of the receipt following the letters REC.
The 12 digit UPC barcode on the item or the 9 digit DPCI (found on the shelf tag or on your receipt, just to the left of the description).
Was there a sign with the price information, a shelf tag or both.
Many times sale signs in our stores also include the DPCI (department, class and item number) for the product(s) on sale. That way it's easy to verify the DPCI on the product and compare it to the DPCI's that are listed on the sign. When there is an assortment of items on display, sometimes products can be placed back in the wrong place after they have been picked up for a closer look. Without the above information, we are not able to provide you with a resolution to your complaint and are closing this case. If you would like further assistance and are able to provide us with the requested information, please call us at ###-###-#### and provide reference number [redacted].
We appreciate the time you have taken to share your experience with us.
Sincerely,

Terry
The Target team
www.target.com

Initial Business Response /* (1000, 5, 2015/10/02) */
Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted].
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact...

Target at (800)[redacted] and reference case number [redacted].

Sincerely,
Danyelle
The Target Team
www.Target.com
hello [redacted],
Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience.
Target offers a 30 day return window for most unopened and unused prepaid cellular phones. I am sorry to hear that you were misinformed by a team member you spoke with.
Hearing your feedback is very important to us. I will be sharing the details of your experience with our North Scottsdale Target Leadership Team. They will use your experience as a coaching opportunity for our team members, in an effort to prevent this situation from happening again.
The 100% Risk-Free Guarantee regarding this Consumer Cellular Phone is a guarantee offered by the item manufacturer, not Target. For more information please contact Consumer Cellular at (888) [redacted].
I would like to offer you a Target concession as a good will gesture and an invitation back into Target for a better experience. Please allow up to 10 business days for your GiftCard to arrive.
I know this has been a frustrating experience for you. While I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concerns.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am not 100% happy with the outcome of this complaint. I still don't think it is right but I will accept their offer as it is better than nothing but I will be very careful with what I purchase from Target in the future.

Hello,   Thanks for contacting Target on behalf of our guest [redacted].   I’m so sorry to hear about [redacted]’s recent ordering experience. We know sometimes issues with orders can arise so we expect our team members to be able to provide a quick and convenient resolution, and it...

sounds like this wasn’t the experience she received.   I do see that our team member requested to cancel [redacted]’s order, and when that didn’t work our next option was to wait for the item to ship and then we can normally reroute a package without issue. Unfortunately, this order shipped with FedEx SmartPost and we are unable to modify an address for orders shipped with SmartPost.   Still, [redacted] should have received further assistance at this time, and I have provided coaching to the team members she spoke with to ensure going forward they are familiar with all available options and procedures to resolve issues like this quickly.   We appreciate [redacted] as a loyal REDcard holder, and I can’t apologize enough knowing we let her down. I have gone ahead and issued a full refund for [redacted]’s orders and I welcome her to place a new order if she is still interested in her items.     As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Amy Target.com Executive Offices www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at 800-[redacted] and...

reference case number [redacted]   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration or disappointment.   As I mentioned in my voice mail concerning Target.com. The volume of sales that occur during these promotions are enormous and are unable to be reported in real time. This can cause a delay between physical inventory and inventory reporting across systems. I know this has been a frustrating experience for you. While I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concerns. I’ve documented your comments and will make them available to our Business operations team.  Sincerely,   Nancy The Target team www.target.com

Thanks for contacting the Target.com Executive Offices regarding the concerns of our guest, [redacted].I’m very sorry for the disappointment we caused [redacted] this holiday season.  I understand that she ordered a watch for her daughter that she never received.  This item was very...

popular and sold out shortly after the order was placed.  Sometimes sales of a particular item exceed our expectations, even when our buyers do their best to anticipate guest interest in an item.  We were unable to send a replacement order at the time she called because the item was sold out.  She has been refunded in full for the item she didn’t receive in the amount of $41.23 on 12/28/17; please keep in mind it can take 5-7 business days for this to post to her Visa.  I’ve confirmed that the return was processed in a manner that we are not expecting an item returned back to us; she can disregard the one email she received speaking to this.Although there’s no way for me to undo what she’s experienced, I sincerely apologize that it happened.  This certainly isn’t the experience we would want her to have.  I do see that the watch she initially ordered is back in stock.  I’ve sent her a $20 eGiftCard to invite her back for a better experience and to make up for the difference in the price of the watch should she want to place a new order.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] regarding her recent order experience with Target.com.I understand that her order was cancelled and that she is wanting the balance restored to the GiftCard she used on the order.  In reviewing the order, I’m seeing that the...

order was cancelled due to a payment issue.  The GiftCard used on the order has been restored to its original balance.  When an order is placed there is an initial hold placed on the funds and the method of payment won’t be charged until the order ships.  When an order is cancelled, the funds are released back to the method of payment used on the order.  GiftCards can sometimes see a delay of up to a day to see the funds placed back onto the GiftCard.I'm sincerely sorry for the amount of frustration that this issue has caused our guest.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].I’m sorry to hear that [redacted]’s original order was delivered to the wrong address. I’m not sure what happened but the correct shipping address is listed on his order. I’ve shared his experience with our fulfillment teams and our...

carriers to ensure this won’t happen again in the future.I understand that the replacement order was finally delivered to the correct address, but it arrived damage and [redacted] is still waiting for the replacement part. I can’t apologize enough for his inconvenience.I show that our team members had sent two different part replacement requests on 07/21/2016 and 07/28/2016, but still haven’t heard back from the manufacturer. We’re not able to create another replacement from a replacement order, so the best resolution I have for [redacted] at this point is to request our carrier EFW to pick up the defective sofa without the box at no additional cost to him. As soon as the item is picked up and is in transit back, I’ll process a full refund back to his American Express Card.I’ve requested a pickup with EFW and they will be contacting [redacted] within 48 hours at ###-###-#### to schedule a pickup time and date. All [redacted] would need to do is have the defective sofa ready for pick up at the location where it was original delivered on the day that EFW will be scheduled to come out. If [redacted] doesn’t hear from EFW within 48 hours, he’s welcome to contact them directly at ###-###-#### using the pickup House Bill number 8312340.For the experience that [redacted] had with his recent order, I’ve sent a $25.00 Target eGiftCard to invite him back for a better experience. The eGiftCard will be delivered to his email address on the order within 4-24 hours. Target eGiftCards are usable online or simply printing off to redeem in stores.If [redacted] still wants the item, he can submit a new order online and I’d be happy to honor the original price that he ordered.  I show that he purchased the item at $419.99 and the current price is $609.99. All he would need to do is submit a new order and provide to me his new order number, I’ll adjust the price before the item ships. I’ll be sending him an email with the return instructions so he’s welcome to reply back to my email for direct assistance.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].  I can only imagine how upset the he was when his orders kept cancelling.  At the time, we have his email address blocked from placing orders due to potential reselling.  Target reserves the right to prohibit...

purchases of any merchandise to resellers.  "Resellers are defined as a company or an individual that purchases goods with the intention of selling them rather than using them. Target grants him a limited license to access and make personal use of the Site and the Content for noncommercial purposes only."   So for all of his future personal purchases, we invite him to only shop the great selection of items available in his local Target store. If he’d like to review our official terms & conditions please click here. Unfortunately I'm unable to refund him for his Target GiftCard because he didn't purchase it on Target.com. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of [redacted].  We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions and the terms of the GiftCard Promotion which limited...

guests to one discount per household.   As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions. Sincerely, Target.com Guest Services  www.target.com

Thanks for contacting Target on behalf of our guest [redacted].I can only imagine her frustration after receiving a partial shipment, especially, since the package clearly stated that both Protein Shakes should’ve shipped together. When our guest called to express her concerns our online agent...

attempted to assist her by issuing a refund for the missing item. However, I realize how that could be confusing since our guest was also informed that the 2nd item could still arrive on a later day.During this call, she was informed that a refund would be issued back to her original form of payment. In most cases, the information provided would be correct. The only difference is, when returning an order paid via PayPal our guests are refunded in the form of a GiftCard. Our guests also have the option to take the return item(s) to their local Target to receive a cash refund. Our PayPal disclaimer information is visible to our guests on Target.com help pages and on the checkout page when guest selects PayPal as a payment option. However, I can certainly understand the frustration our guest encountered after receiving an eGiftCard in the amount of $24.39. I recognize the miscommunication has caused our guest a great deal of disappointment. With that being said, I want to turn this poor experience into a better one. I’ve partnered with our order research specialist and PayPal and requested the refund to be credited back to her PayPal account as of today, 03/20/2017. I only ask that [redacted] waits at least 3-5 business days for the credit to post back to her PayPal account. Any additional eGiftCard that was provided as refund has been forced closed. If she’s still interested in returning the Protein Shake that she received, she’s more than welcome to return it to her local Target store for a cash refund. I know we cannot make up for her previous experience, but I hope she’ll continue to shop with us, so we can provide him with the great service he deserves.As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com