Target Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It's not exactly what I was hoping for, but it's nice to know that Target compensates their customers for inconveniences. Thank you.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent shopping experience at our Apple Valley store. I understand you were viewing the apple watches through the glass casing along with the iPads and saw signage for $199.99 pricing and felt the apple watches were listed at the same price.   I’ve followed up with the Apple Valley Store Leadership and they confirmed all tags had the correct item description with correct DPCI (Target’s nine digit item number) with matching correct price. As a good will gesture the Apple Valley Store Leadership offered a $20 discount to the weekly circular ad pricing (December 3, 2017 – December 10, 2017) of Apple Watch Series 3 (GPS) starting at $329.99 or Apple Watch Series 3 (GPS & Cellular) starting at $399.99.   Target empowers Store Leadership to handling pricing disputes and I’m sorry for any disappointment with your experience.   Sincerely,   Nancy The Target team www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.While the promotion was honored, I am still taken aback that the customer service representatives I spoke with on two separate occasions treated me as if I were being dishonest since they claimed they could not find the promotion in any if the so called "ads" they looked through. I feel it is a tactic as well as keeping me on hold for long periods. "Amy Supervisor" acted very unconcerned about the issue and unconcerned that Inhad this issue before and would be filing with the Revdex.com. What does this say about how much the employees care about this company or customers?I won't be shopping online again.

Thanks for contacting Target regarding the experience of our guest [redacted]. I’m currently in the process of researching the matter and I will provide a substantive response within a reasonable timeframe. I appreciate your patience, as well as that of Mr. [redacted]. If you have any immediate...

questions or concerns, please contact me at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].I’m sorry to hear that [redacted] received the Skylanders Imaginators Starter Pack (Xbox One) with missing figures. I show that [redacted] contacted us via chat on 10/18/2016 and a team member sent her an eGiftCard of $20, $15.00...

was for the missing figures value and the $5.00 was for the inconvenience she experienced with this situation. [redacted] then called us on the same day by phone and had spoken with another team member who created a return for her to return the item to the store. This team member noted that he processed a refund but didn’t clearly note that our guest could keep the item. When an item is set up to be returned to the store, this requires our guests to return the products to the store for a refund. This was the reason why our team members weren’t able to verify that [redacted] didn’t need to return the item when she called back on 10/26/2016.For the confusion this has caused, I’ve went ahead and processed a refund of $80.24 for her order as an exception with no return is needed. [redacted] should receive $9.19 back to her American Express Card within 7-10 business days and $71.05 in a form of a Target eGiftCard to her email address on the order within 4-24 hours.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of [redacted] (aka [redacted]). We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, this order was flagged because [redacted] made attempts to place multiple promotional orders under different names and versions of a gmail account.    As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely, Target.com Guest Services  www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. The guest’s replacement order was cancelled and the money was automatically refunded back to the guest’s Target REDcard. He’ll need to contact his...

financial institution with further inquiries. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Initial Business Response /* (1000, 10, 2015/12/30) */
Hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. Smith.

As always, we appreciate the assistance you provide us with our guests. If you have further questions,...

feel free to contact Target at (800)440-0680 and reference case number [redacted].

Sincerely,

Nancy
The Target Team
www.target.com

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Hello [redacted],

Thanks for contacting Target through the Revdex.com regarding your recent return experience at the Glen Burnie Target store.
The Glen Burnie store Leadership team reviewed and is unable to research further without a valid receipt. I have included helpful information about our return policy.
We promise to attempt a return on every item purchased in our stores or on Target.com by scanning your receipt or packing slip, offering receipt look-up, or processing a non-receipted return or exchange using a valid government-issued photo ID.
With a valid receipt, packaging and accessories, we'll issue a full refund for most new, unused or defective items returned within 90 days of purchase. Some items have a modified return policy that is less than 90 days. For example, all electronics and entertainment items have a 30 day return policy. Please note the "return by" date listed under specific items on the packing slip or receipt. All gift cards, prepaid music, game and phone cards cannot be returned.
For more questions about our return policy, visit www.target.com/returns.
I know this has been a frustrating experience for you. While I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concerns.

We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.

Sincerely,

Nancy
The Target team
www.target.com
Initial Consumer Rebuttal /* (3000, 12, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've attempted a return with a valid receipt and packaging except the item was a totally different t one then what I was suppose to receive and they still deny my return. I've even went through corporate about it
Final Business Response /* (4000, 14, 2016/01/08) */
Hello [redacted],
Thanks for taking the time to share your additional comments with us. Again, I am sorry to learn of your disappointing experience with the XboxOne Game Rock Band Full Band you bought at our Glen Burnie Target store.
We apologize for the frustration and disappointment this situation might have caused you. Our store management and Assets protection team reviewed your situation. Unfortunately, our store won't take it back and we empower our store management to make the right decisions about this situations.
I know this has been a frustrating experience for you. While I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concerns. I've documented your comments and will make them available to our leadership team.
We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.
Sincerely,
Harol
The Target team
Target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached [redacted] to discuss her concerns. She has since received her credit back to the correct method of payment. [redacted] shared that much of her frustration was with the...

experience she had attempting to contact the Target store to share her concerns. I emailed her comments to the store leadership team and with her permission provided her contact information to them so that they can discuss this experience.  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].  Sincerely, AmyTarget Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. I reviewed the guest’s case and order summary and show that they reached out to multiple departments for a resolution. I received their case at the same...

time a team member on our order research team received it.  From this point forward our Order Research team will be working to resolve the issue. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].   I apologize for any confusion regarding our PayPal return policy. Ms. [redacted] cites our return policy, with concerns that it contains no information regarding PayPal returns.   The information is listed in our return...

policy on Target.com under the question “How will I be refunded for my return?” where it states, "If you made a purchase using PayPal, a refund will be issued in the form of cash if returned to a store, or in the form of an electronic Target GiftCard if returned by mail.”   In addition to the information being listed in our return policy, every cart with PayPal elected as payment is linked to the PayPal return policy with a hyperlink titled, “How do returns work if I pay with PayPal?” Clicking the link brings up a popup window during checkout which states “Since we can't credit your PayPal account, a refund will be issued in the form of a Target GiftCard if returned by mail. A refund will be issued in the form of cash if returned to store.”   Although I’m unable to offer Ms. [redacted] a PayPal refund for this situation, I’m happy to say she will be receiving an additional GiftCard to her email address for the amount of $22.48. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,   Rachel Target.com Executive Offices www.target.com

Initial Business Response /* (1000, 5, 2015/11/25) */
Hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted].
Upon receipt of your contact, we reached our guest to address their concerns. We have called our guest, researched this issue, located the ad our guest...

was viewing and then we called back our guest and left him a message.
We have advised our guest that the sale details in the ad state: Subject to carrier terms and conditions. Terms subject to change. Subject to carrier terms and conditions. Terms subject to change.
The iPhone 6s plus 16 GB was on sale for $249.99 and the 64 GB version model was listed for our guests via a separate bullet point in our ad indicating that this model was also on available and on sale.

At this time we have no further resolution for the guest and we consider this matter closed.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Nancy
The Target Team
www.target.com


Hello [redacted],

Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience.

Thanks for contacting Target through the Revdex.com regarding your recent experience.

I attempted to contact you by phone today, but was unable to reach you the second time. I'm following up with this email to address your concerns. Please accept my sincere apology for any frustration and inconvenience you experienced while attempting to purchase the iPhone Plus 64 GB.
Our Target Mobile Kiosks are operated by a third party. While our ad shows the AT& T logo, the details state that the iPhones are subject to carrier terms and conditions. At &T determines what plan(s) are offered. The 64 GB version is showing in our ad for guests who may be interested in that version that this model is available and on sale.
If you have further questions or concerns, feel free to call me at 800 [redacted] and reference case number [redacted].
Thanks for contacting us. I understand our apologies may not completely eliminate your frustration, but I hope you'll continue shopping with us in the future and allow us to provide the great guest service you deserve.
We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.

Sincerely,

Nancy
The Target team
www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I can only imagine how upset she must’ve been when her order confirmation total was higher than her cart total before she checked out.   Target.com estimates the tax due on every order during checkout, but we don’t bill...

the payment method until we ship the item. Many factors, including tax exempt status and the shipping address, can change the estimated sales tax between order placement and billing. This may cause the final tax amount to differ slightly.   The current sales tax for Saint Louis Missouri is 8.68% so here is a breakdown of her order:   Apple AIR 2                 $374.00 Shipping                     + $4.00 Shipping Discount          -$4.00 REDcard Discount          -18.70 Total                          $355.30 With 8.68 % Taxes       +30.84 GRAND TOTAL            $386.14   The guest was charged correctly so I’m unable to refund her.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I understand that [redacted] has had difficulty placing orders on Target.com recently and I’m sincerely sorry for the inconvenience as well as any miscommunication he’s received. I’ve partnered with our technical teams and have...

confirmed that there was a back end issue with [redacted]’s account which prevented his orders from completing. I’m happy to say that this issue has been resolved and that he shouldn’t experience any further setbacks in placing future orders. I realize that this technical issue has prevented [redacted] from taking advantage of a promotion on Target.com; although the promotion is now expired, I’d like to do what I can to make this situation right for our guest. As such, I’ve issued a GiftCard for the price difference of the promotion to [redacted]’s email address. He can expect to see a GiftCard for $87.50 arrive in the next 4 – 24 hours. I’d love to invite him back with this GiftCard to place his order with us, and I look forward to [redacted] finally having the items he’s been waiting for!As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 5, 2015/10/19) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address her concerns.

I'm sorry to hear that the Our Generation outfit set was cancelled due to being...

recalled.
When she placed her order it was submitted for the Our Generation Deluxe Retro Outfit "Gotta Bowl". I understand that she was looking to purchase the Our Generation Deluxe Retro Classic Chic Outfits which showed that it had four outfits for $16.99+tax.
I called the Beaumont Target store and spoke to the guest service desk to get a better understanding of what happened.
The Our Generation Retro Outfits come in an assortment pack, each outfit is sold separately, so when her package was sent to the store only one of the four outfits was shipped. I've looked on several sites, including Our Generation, to see if the four outfits are even sold as a set and they are not.
When she tried to pick up her package the system was trying to apply the charge for all four outfits within the assortment pack and not the one which she had paid for. So the team member would have needed to cancel her order and then ring her out at the register if she had wanted to purchase the outfit set.
Since she didn't want the item the team member cancelled the order but chose the wrong reason. The "Recall Cancel" option is right below "Out of Stock" reason for cancellation. The reason for cancellation is recorded on the order so that's the only information that our team members are able to see when she called.
I realize this hasn't been the best experience for our guest so I've requested a Target GiftCard to invite her back for a better one.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Actually all four outfits was shipped and the srore refused to honor the price that I purchased them for. I don't belive a $10 gift card is acceptable. I would like to pick up my order which should still be located at the store or have a gift card in the amount of $59.51 which is the price difference for the four outfits total that was originally purchased
Final Business Response /* (4000, 9, 2015/10/21) */
I'm very sorry that the store refused to honor the price. In our system it shows that she was only being charged for the one outfit which was the "Gotta Bowl".
Target won't be issuing any further GiftCards for this situation. At this time I have no further options for the guest and Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

I am rejecting this response because:  The store manager even acknowledges that the employee told us that this would be honored - yet there is no accountability.  I have been told at least 10 times that we would receive a call back, and not a single person has called back.  Nancy from Target's corporate office mentioned nothing of any corrective action of the miscommunication, false promises or lack of response when it was promised.  This leads me to believe it is a behavior that Target encourages and condones.  I have never been treated so poorly by a business before.

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at...

###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com  Dear [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience. Upon receipt of your contact I partnered with our Target Mobile team at the Manalapan, NJ Target store. After you requested to use the Target GiftCard from your first activation on your second activation the Target Mobile team member offered to start the activation process over but you declined. Unfortunately there is no way to apply a GiftCard to a down payment other than during activation.  I understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserve. Sincerely, AmyTarget Corporation www.target.com

Complaint: [redacted]
I am rejecting this response because:the receipts that I sent to target proof that the boxes were not empty
Sincerely,
[redacted]

Thanks for contacting us on behalf of our guest [redacted] and his concern about not being refunded for his Target.com purchase due to a billing issue.I cannot express how sorry I am that his order had an extremely rare billing error occur wherein his credit card was charged for the entire order...

amount without first billing to his Target GiftCards.  I've worked with several of our specialized team members who have in turn worked with his credit card company to resolve this for him.  The guest filed this issue as a fraud claim with his credit card company rather than as a billing dispute.  Because this charge does not constitute fraud, but rather a billing error, the credit card company has denied the fraud claim and reversed the credit they had initially provided.  The refunds that Target had sent to his credit card company were also reversed.I've been assured that the fraud declaration has now been removed from the claim and the credit card company has refunded his account for the billing dispute as follows:  $17.98, $245.03, $19.41, $50, $51.39 which totals $383.81.  They have retracted one of the refunds in the amount of $269.40, so the guest is still owed a refund of $218.01.  The refund of $218.01 was submitted by Target on 01/17/2017, so he should see this credit within 5-7 business days.  As long as this claim remains a dispute and is not changed to a claim of fraud, there shouldn’t be any additional issues with the guest receiving their refund.I spoke with [redacted] today about the above information and advised that he will need to look for the individual refunds as noted and not one lump sum refund of the $601.82.  I know that my apologies cannot change the experience he has had, but I've sent him a $50 electronic GiftCard in hopes of inviting him back for a better one.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:my complaint also includes Market Source who provides mobile phones for Target.  Nick from Market Source did contact me on Targets behalf only to offer me a $25 gift card.  No explanation as to why he hadn't contacted me about finding me a phone as he had assured me he would.  The day I was standing at Target with a phone in stock and I text him twice, and left him two voice mail messages to return my call with no replies.  He never contacted me until I filed a complaint with the Revdex.com and then only to offer a gift card, no explanation, no apoligies!  Same with Allyn the district manager.  Assures me he will look for a phone.  Phones in stock all over the Twin Cities, won't ship one to this store.  I suggest Target needs to take a look at who they employ and do their business with.  I have always been a Taget customer, and a very satisfied customer until this chain of events.  Between the two of them no one wants to take reponsibility for what is happening here.  I want an apology from them for the way I have been lied to, ignored, and treated like both of these district and regional managers could give a crap less about their customers.  One would think a company would want better customer service from management.  Again, I don't want  to do any further business with Target mobile and I will most certainly be spreading the word about my experience at the Target store and mobile counter.  I would also like a formal complaint on file with Revdex.com about Market Source and Target mobile services.  Thanks