Target Corporation

Thank you for contacting us on behalf of [redacted]. We received a contact from [redacted] through normal contact channels and resolved this issue for him on 3/27/2017.  Case [redacted].  Please consider this resolved.  Thanks,Cara GiftCard Operations

Thanks so much for contacting Target on behalf of [redacted]. I can only imagine how disappointing it must’ve been when the delivery of her package was delayed. Her package was successfully delivered on December 09th so if she’d still like a refund, I’d have to start the return...

process by sending her a prepaid return shipping label. The return center would refund her when they receive her items or she can return her items to her local Target store for a full refund. I have followed up with the team members that she spoke with to provide coaching and ensure that this doesn’t happen again. I also shared her experience with my leadership team so that they can look further into orders not being able to cancel after the email gives them the option to do so. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because:
"Nancy" here apparently has a severe case of ADD, or is indicating typical sociopathic behavior by issuing such a shallow and inattentive response. 1.  There is no "Ms." [redacted].2.  I specifically asked that this notice be passed to Target's legal dept, as this is a demand to defend and protect my property rights which Target has violated.3. The attack on my internet resources continues.  When I said this is to stop immediately, I meant just that.  I don't care what steps are required on the intruders end, even if it means a complete shutdown of their data centers. What they are doing is intrsive and thereforew unethical!

Initial Business Response /* (1000, 5, 2015/09/22) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address his concerns.
I understand our guest was frustrated when his pick-up in store purchase was shipped to him. ...

When inventory isn't available, a reallocation email is sent providing the option for our guests to cancel the order, choose another store or to have the order shipped to them; I am showing that the option to have the order shipped was chosen from that email. The guest did call to have the order cancelled and a request was submitted. There is a very short window of time prior to the order processing that this can be done, however, we are not able to guarantee a cancellation request. Unfortunately, the order still shipped and the guest had already placed a second order for a tv for in store pick-up.
The order was delivered the next day and target did process a refund in advance of receiving the order back at our returns center. I understand the guest is upset about his refund method being in the form a GiftCard instead of going back to his PayPal account. The refund method for a PayPal purchase is displayed several times during the checkout process
I am truly sorry for the guest's frustration, but at this time, I am unable to refund the guests PayPal account in part because the GiftCard has already been used on another purchase. Additionally, Target doesn't pay our guests late fees or overdraft fees due to purchases with us. I understand that my apologies will not completely eliminate his frustration, but I do appreciate the amount of time the guest has spent to contact us regarding this manner.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address her concerns. The item she offered as a trade – in met the terms and conditions of the stated advertisement. We have issued the guest a Target...

GiftCard. In addition we have contacted the Enfield Target store to share her feedback.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Amy Target Corporation www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   At this time we have no further resolution for the guest and we consider this matter closed.    Sincerely,   Nancy The Target Team www.target.com

I am rejecting this response because: it's not possible for there to have been a payment issue since I paid with a gift card and they even charged it for my purchase. They claim they credited my gift card back even which means they received payment but chose to cancel my order for no reason.

Thanks for contacting Target on behalf of our guest [redacted]. I apologize for any frustration and inconvenience this may have caused our guest. Based on our research, we are unable to issue a refund or offer a replacement for the eBay Gift Cards.  The purchaser would be the only one to...

have the email address, zip code and order number to access the eBay gift cards. I also confirmed that each of the gift cards was opened and accessed, which takes away any option for a refund. If the guest feels that his gift cards were used without his permission he’s certainly welcome to contact his local law enforcement office and file a police report. Please keep in mind that they only investigate who redeemed them and they don’t decide if a refund or replacements are issued. Since the gift cards have been accessed and were delivered to the guest. Target won’t be issuing a refund or replacements. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. I can’t imagine how frustrating it must have been when she noticed two charges on her bank statement. I want to assure her that she wasn’t overcharged for her order. Target doesn’t charge for an order until the items ship. When an...

order is submitted, Target places an authorization hold on the bank account to place the funds on hold and we charge for the items as they ship and the authorization hold automatically falls off of their account. You can find more information regarding authorization holds by copying and pasting the following link into a new web browser:http://help.target.com/help/targetguesthelparticledetail?articleId=ka4i0...⇄ does have a headquarters building located in Tempe Arizona where the team member she previously spoke with is from. I have followed up with the team members that she spoke with to provide coaching and ensure that this doesn’t happen again. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.JennaTarget.com Executive Officeswww.target.com

I’m understanding that she’s wanting to be refunded by having a check mailed to her.  Unfortunately, the refund is unable to be issued in the form of a check.  At this time, Target doesn’t accept checks as a payment method and therefore refunds cannot be issued in that form.  The guest paid with PayPal.  Refunds for a PayPal payment are in the form of a Target GiftCard; this information is provided during the checkout process.  I’ve noted below the two options that are available in order for her to receive a refund.1.  I can email another electronic GiftCard, but I need her to provide me with an alternative email address, preferably one with a different domain such as @gmail or @hotmail2. I can mail her a physical GiftCard to the address on the order, but this could take up to 10 days for her to receiveI will issue the refund back to the guest once she provides which one of the two options above she prefers.

Thanks for contacting Target on behalf of our guest [redacted].   I’m very sorry to hear that their Target GiftCard was used without their permission. I can only imagine how frustrated and confused they must’ve been so I appreciate the time they took to bring this to my attention. I’ve...

reviewed the transaction information and have requested a replacement Target GiftCard be mailed to the guest for $225.00. We're replacing the missing $200.00 + $25.00 to help bring them back into our stores. The GiftCard will be shipped today and will arrive within 3-5 business days. Due to the high dollar value the GiftCard will be mailed with UPS and will require a signature upon delivery. UPS will attempt to deliver the package up to three times. If the guest isn’t available on the first attempt, UPS will come out two more times. Should the guest not be available on the third attempt the GiftCard will be returned to Target.   When our guest contacted our GiftCard department they followed the correct policies. Target considers GiftCards to be like cash and can only be replaced if there is a remaining balance. Their GiftCard had been fully redeemed so there was nothing available to replace. To ensure that no one is able to access their Target.com account, I recommend that they reset their password. Also, it’s a good idea to use unique user names and passwords on each website where they’ve created an account. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) 591-3869.

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. As of today 12/19/2016, her order concerns have been resolved.As always, we appreciate the assistance you provide us with our guests. If you have further...

questions, feel free to contact Target.com at ###-###-####. Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Thanks for contacting us on behalf of our guest [redacted]. Shopping for the holidays should be fun and easy and I want to apologize for any inconvenience this online experience has caused. If we determine that an item isn’t available once we start fulfilling the order we try to provide...

additional options, when possible. However, it’s understandable why [redacted] wasn’t able to take accept the option provided since the store was more than 100 miles away. I realize he’s asking to have the item delivered by Christmas but since the item completely out of stock online we’re unable to ship another L.O.L Big Surprise. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Unfortunately, the store that I went to Customer Service with the original receipt for help kept the receipt for some reason. Totally understand the decision.

Initial Business Response /* (1000, 5, 2015/12/10) */
Thanks for contacting Target on behalf of our guest [redacted] and his delay in the delivery of his Nikon Camera.
We were unable to cancel [redacted]'s order since we sent the guest a delayed notice. We were able to ship the Nikon Camera on...

December 8, 2015. If a store is does not have an item available the guest can have the item shipped free of charge, which is the option that [redacted] chose.
According to the UPS tracking the camera is estimated to be delivered by December 10, 2015 as the guest was originally informed. I am so sorry that [redacted] was misinformed and had a frustrating experience.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (2000, 8, 2015/12/10) */
After a filing a complaint here with the Revdex.com, contacting my credit card company and contacting Target via their social media outlets my claim has been resolved.
The package was expressed to the desired address and all shipping costs were waived. I was not contacted by the company so I have no idea how this came about. I personally have nothing else to complain about because they fixed their mistake and as a consumer I feel that's all you can ask.
However I do feel it's a general policy issue that may be worth looking into both by the Bureau and Target.
Thank you.

Thanks for contacting Target on behalf of our guest [redacted] Garrison.   This is certainly not the type of experience we want to provide our guests. Please accept my sincere apologizes for all the frustration that has come about with trying to cancel the subscription. Not being able to cancel...

subscriptions is a known issue and our tech team is working to get it taken care of. [redacted]’s subscription has now been cancelled, and she won’t receive any further shipments. I have also sent [redacted] a $5 eGiftCard for the inconvenience. She should receive that within the next 4-24 hours.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].   I can only imagine how frustrated she must’ve been when she noticed that her daughter’s birthday present was being sent to the wrong address.   When an order is submitted, it’s immediately sent to the fulfillment...

center to begin shipping. There is only a short window to modify or cancel an order before it begins to start the shipping process. Unfortunately her order passed that short window by the time that she called into guest services.   I was able to confirm on FedEx’s website that they were able to update the shipping address and it was delivered on 11/26/2016.   I hope she'll give us another chance and continue shopping with us.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.  JennaTarget.com Executive Officeswww.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It should have not taken contacting the Revdex.com to get a resolution. No one wanted to rectify the situation until I noted I contacted the Revdex.com.The Team Nember also wanted me to wait weeks to get the 20% back, after I was told it would be done as soon as possible by a different Team Member before I placed the order. You really need consistency among what your employees tell your customers. This was a disappointing experience with Target!

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. We reviewed pricing or typographical error are excluded from Target’s price match policy. Also manufacturer coupons will be...

applied after a price match is made, Target coupons, including Cartwheel offers cannot be applied with a price match. As a good will gesture sent a GiftCard to invite back for a better experience. Ms. [redacted]’s comments also shared with the Strongsville Leadership team for further review and follow up so we can improve on service and help avoid any issues like this in the future.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

I am rejecting this response because: I already purchased another tv from a company that could fulfill what I was promised.  This is the third time I have been screwed over by Target.  I will not purchase anything from your company again.