Target Corporation

Thanks for contacting Target on behalf of our guest [redacted].  We're so sorry to hear about our guest's experience while trying to find out why his Target Visa Debit Card wasn't activated. We were able to speak with the guest via telephone conversation, and provided him with a replacement...

Target GiftCard for the requested value that was to be loaded on the Target visa Debit Card. Since the guest has accepted this as a suitable resolution, no further action is required.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because: I don't care about system limitations. This is still bad business and your customer service was horrible.

I am rejecting this response because:
I never received the phone from this order. The box came empty. Clearly the phone was stolen. I filed a claim with UPS (tracking #  [redacted] ) And UPS took responsibility for the item, however they won't pay the amount of the phone to me as they say that their contract is between the shipper (target) and them.  All I need Target to do, is claim the money, then pay me. Thanks [redacted]

I am rejecting this response because:The level of discrimination that occurred on this day is unethical. The store manager stated he let the lady in the store before it opened because of the level of clothes she had on her body. Telling me it was freezing she was wearing nothing. I had on shorts. I was the first person in the toy section she should not have been allowed to the store before me. Furthermore I feel Target is not taking my issue seriously. When contacted by Kathy she stated she didn't see on my complaint where I had mentioned someone was allowed access to the store before it opened. Thus  leading me to believe my complaint was not even completely read. To be denied access to a store before someone else because I am a male with clothes on is not something this company should allow. I appreciate everyone's effort in resolving this issue to ensure this does not happen to people in the future. If my issue does not receive a satisfactory resolution. I will be taking legal action based on the level of discrimination that has been inflected upon me.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration or disappointment.   As we discussed the Target Mobile Black Friday advertised promotion was for a $250 gift card for iPhone 8 or iPhone 8 Plus with qualified activation and did not include iPhone X.   I understand your wife purchased the iPhoneX with the understanding of the 14 day return policy. Target Mobile as you learned was not processing returns during the November 23-26, but would honor the return on Monday, November 27. Again I’m sorry for any disappointment with the service received or any inconvenience.   While we are unable to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your experience. I’ve documented your comments and shared them with our Target Mobile Leadership team. This will help us to continue to improve.   Thanks for writing.   Sincerely,   Nancy The Target team www.target.com

Initial Business Response /* (1000, 5, 2015/06/23) */
Thanks for contacting Target on behalf of our guest [redacted].

Upon receipt of your contact, we reached our guest to address their concerns. We are not showing that a team member deactivated these GiftCards nor were these GiftCards...

replaced for any reason. The only way this could happen is if these GiftCard were combined into a mobile or physical GiftCard and then our system would systematically go into force close status. As these GiftCards were closed out over a year ago, the information has been archived and is no longer available.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number 04907994.
Sincerely,

Nancy
The Target team
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Target Customer Data Breach Class Action Lawsuit is Jennifer Kirk v. Target Corp., et al., Case No. 13-cv-05885, in the U.S. District Court for the Northern District of California.
The response that the gift cards were combined is ridiculous they couldn't of been combined because I used One gift card completely and a portion of the other so there was no combining of anything there was merely a balance on one of the $100 gift cards. Target has been sued in various states by theattorneys general for data breach in particular December 2013 which coincides with my inability to use The target gift card.
UPDATE 1: A federal judge has set a number of key dates in the Target Data Breach MDL, including an April 1, 2016 deadline to have the consolidated class action lawsuit ready for trial.
UPDATE 2: A federal judge has preliminarily approved a $10 million class action settlement. Details on how to file a claim for the Target data breach settlement can be found
From the Bloomberg.com
On Saturday, Nov. 30, the hackers had set their traps and had just one thing to do before starting the attack: plan the data's escape route. As they uploaded exfiltration malware to move stolen credit card numbers--first to staging points spread around the U.S. to cover their tracks, then into their computers in Russia--FireEye spotted them. Bangalore got an alert and flagged the security team in Minneapolis. And then ...

Nothing happened.
For some reason, Minneapolis didn't react to the sirens. Bloomberg Businessweek spoke to more than 10 former Target employees familiar with the company's data security operation, as well as eight people with specific knowledge of the hack and its aftermath, including former employees, security researchers, and law enforcement officials. The story they tell is of an alert system, installed to protect the bond between retailer and customer, that worked beautifully. But then,
Target stood by as 40 million credit card numbers--and 70 million addresses, phone numbers, and other pieces of personal information--gushed out of its mainframes.
The same company closed out my Gift Card and can supply no information other than to guess as to the reason the card was forced closed.
Again there were no cards combined I had to separate ecards
For $100 each and I used one entirely and a portion of the second one so there was nothing to combine as they have stated. and the fact that they don't have any records whatsoever is extremely convenient when now days were able to find out just any kind of information that is ever been recorded in the computer on the server or in any other electronic means.
I still asked that target either a refund or give me a card to replace the $60 that was still available on my electronic gift card. Egift cards are commonplace now days there are two separate barcodes which I still have together with the numbers that are below the barcodes.
there are two separate barcodes which I still have together with the numbers that are below the barcodes.
Target has som many lawsuits as a result of the data breach that was noticed by their own software starting in November 2013. And as Bloomberg reported target just sat there and watched the data go away.
Final Business Response /* (4000, 9, 2015/06/25) */
Thanks for contacting Target on behalf of our guest [redacted].
At this time we have no further resolution for the guest and we consider this matter closed.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number 04953643.

Sincerely,

Nancy
The Target Team
www.target.com

Thank you for contacting Target Corporation regarding the experience of our guest, [redacted]. Included you will find our response to [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions or concerns, feel free to contact Target Guest...

Relations at (800) 440-0680 and provide reference number: 14139442. Sincerely, Elizabeth Target Corporation     Dear [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent experience at the San Jose Oakridge Target store. Please accept my sincere apology for any frustration and confusion this caused you.   After reading your comments, I contacted the team member at the San Jose Oakridge store who advised me that the Enfamil coupon was actually an Enfamil rebate check. Target guidelines treat rebate checks like any other acceptable tender and they are processed following prompts at the register at the point of sale. They are not coupons and can’t be processed after the sale is completed. The items purchased must exactly match what is stated on the rebate check.   For future purchases, the store is happy to accept Enfamil coupons for a purchase. Items purchased must match the coupon description (brand, size, quantity, color, flavor, etc.). To see the Target coupon policy, please visit www.target.com/coupons.  I understand that our apologies may not completely eliminate your frustration, but I hope you will continue shopping with us and that we provide you with the great service that you deserve in the future. Sincerely, Elizabeth Target Corporation

I‘m sorry to hear that [redacted] found the last response unacceptable. As stated in the terms and conditions found on Target.com: Target's acknowledgement of an order means that your order request has been received; it does not mean that your order has been accepted or shipped or that the price or availability of an item has been confirmed. Target makes a conscientious effort to describe and display its products and services accurately on the Site. Despite these efforts, a small number of items on the Site may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Site and in our advertising on other sites. As a result, we cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. Target reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. As it turns out, we aren't able to offer any other options for this situation.Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Thanks for contacting Target on behalf of our guest [redacted].I’m sorry to hear that she had such an unpleasant experience after taking advantage of the $15 Cartwheel promotion. Since cartwheel can only be applied to items that are purchased in-store, all of the items selected for in-store...

pick-up were cancelled from her order. The reason for the price difference, is because Target.com prices are not always aligned with Target in-store prices. I understand our guest is seeking a refund, but since the items we’re purchased in-store were unable to provide any discounts to her online order. I realize this information wasn’t provided during checkout, so I’ve sent her a $25 eGiftCard to invite her back for a better experience. The eGiftCard should arrive to her email within 4-24 hours. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.ShanetraTarget.com Guest Serviceswww.target.com

Hello, Thank you for contacting us on behalf of [redacted].  I am sorry to hear she fell victim to a scam, and furthermore apologize for the frustrating experience.  I have reviewed the correspondence and noted that [redacted] purchased the GiftCards at a third party store called Publix....

 When cards are purchased at a third party location, the funds are collected independently by that entity.  As a result, Target cannot issue a refund for the recovered amount, only offer a replacement GiftCard.  We advised the guest to contact Publix in an effort to get a refund, as they collected her funds.  If [redacted] would accept a replacement GC, we would be more than happy to assist. Thanks,CaraGiftCard Operations Case: [redacted]

Thanks for contacting Target on behalf of our guest [redacted]. I’m very sorry to hear that his Target eGiftCard was used without his permission. I can only imagine how confused and frustrated he must have been when he noticed that his $100 Target eGiftCard no longer had a balance. This certainly...

isn’t the experience I’d like him to have, so I appreciate the time he took to bring this to my attention. These cards were distributed by another company and we've been informed they will be handling and resolving these Gift Cards. Please contact Citibank at: ###-###-####. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].   Please accept my sincere apology for any frustration and inconvenience she experienced when she didn’t receive the iPod and her recent order for baby clothes was cancelled.   Her iPod did ship from our fulfillment center...

and was lost in transit on the way to UPS. When our team members tried to replace the iPod, it was out of stock. Our buying teams strive to keep popular items like this in stock, especially around the holidays but sometimes the demand exceeds their expectations.   After speaking with our order verification team, we were able to find that someone else in the same apartment building as her was blocked from ordering with Target.com and they also had the ‘Capture Mail’ in their address. When the team blocked the whole address, it also blocked the ‘Capture Mail’ meaning anyone that included that in their shipping address, would also be blocked. I was able to have that taken that off of the block list, so going forward she should be able to place an order on Target.com without it canceling.   I can only imagine how disappointed she was with her recent orders but I hope she can give us another chance and continue shopping with us.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because:
$25 dollars does not suffice for the MONTH I have spent dealing with this issue. I could care less about a gift card. I want my money back for the item you sent without all the parts. It should not take a month to resolve an issue like this. This purchase was a Christmas gift that I still can not use

Initial Business Response /* (1000, 6, 2015/07/10) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I called and spoke to him regarding his concerns.
I apologized for the fact that he felt he was hung up on and that I would look into this and...

provide any necessary feedback. I also explained that we're aware of issues with our phone system dropping calls and that our technical teams are looking into this.
I advised the guest that the address he is giving me is not the same address that is listed on the registry. Due to confidentiality, I'm unable to provide him the address that is used on the registry. He states that his niece lives at the address is providing me and if there is another address listed, it is wrong and she hasn't received her gifts. I was concerned about the possibility of additional orders being sent to a wrong address and asked if could notify her that she may want to update her registry with the correct address. The guest stated that he manually entered the shipping address he was providing me. I went through the order process and how there are several times throughout an order in which to verify and correct the shipping address, he stated there wasn't. At this point he asked me for the bottom line and told me that he has already disputed the charges with his card. I advised him that I've confirmed delivery of his order with UPS, FedEx and USPS to the address of the registrant and also the address the order was placed under - I was still talking when I heard grumbling and then the call abruptly ended. At this time I'm considering this matter closed and have no further options for options for the guest.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/07/13) */
was contacted by "Pauline" from target.com, was told they "Target" was not going to handle the problem, she said the address used in the registry is the address they shipped to!, THAT IS NOT THE ADRRESS I PUT IN WHEN I MADE THE PURCHASE, When ask to submit my CC info and verify the billing address I did so, when asked to put in shippers address I put the "[redacted] Las Cruces NM 88007,Pauline said that the registry address must be corrected by my niece, I informed Pauline that my niece doesn't even live there, she further told me that Target WASNT going to Replace the items or refund, I was basically SOL.

Initial Business Response /* (1000, 5, 2015/07/10) */
hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns.
We've documented the merchandise concerns. In addition we've provided the...

guest a small gesture for the experience.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Amy
The Target Team
www.target.com

Thanks for contacting Target on behalf of our guest [redacted].  I understand Mr. [redacted] didn’t receive his delivered product, and I’m sorry to hear about this disappointing experience. Mr. [redacted] contacted us previously on 12/5 and was refunded $548 to his Visa for two units of the...

missing product at that time. I understand it was actually a quantity of 4 units that were missing from tracking number [redacted], and I’m so sorry for the delay.I’ve issued a second refund of $548 for the remaining two units that Mr. [redacted] didn’t receive. He will see the refund post back to his Visa within 7 – 10 business days. If after that time he still doesn’t see the amount, please direct him to contact his card issuer for further assistance.I’m sorry to hear that we’ve let Mr. [redacted] down with this order, but I look forward to having another chance to show him the kind of online experience he deserves as a loyal Target guest.Sincerely, RachelTarget.com Executive Officeswww.target.com

I'm sorry to hear [redacted] encountered this level of frustration and for the time she has spent trying to resolve her GiftCard issue.  While researching her issue, we found that the Target MasterCard gift card was not activated correctly and that vendor is working to correct this issue.  I’ll keep working with her directly until this is resolved. At this time, we have to follow the vendor’s process and allow 3 business days to get this corrected. I’ll follow up with her on Thursday as promised. If her gift card is not active by then we’ll find an alternative resolution.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].Sincerely, GiftCard Operations

Dear [redacted] Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. At [redacted]’s request we closed the Target GiftCard that she was concerned about and have reissued a new one in the form of an...

eGiftCard that she will receive in 1-2 business days.  [redacted] expressed concerns about her guest service experiences recently at the New Britain Target store where she shops. I advised her that I would share her feedback about her recent experiences directly with the store leadership team for review. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

Hello [redacted], Thanks for contacting Target on behalf of our guest [redacted].  Upon receipt of your contact, we reached our guest to address their concerns. With the additional information supplied about the purchase we were able to locate the extended service plan purchased. A...

Brightstar manager reach out to guest by voice mail leaving his direct phone number. Because Ms. [redacted] didn’t want to do the claim affidavit the premiums were refunded on May 8, 2017. We also reached back out to Ms. [redacted] by voice mail to review full experience and update her on actions taken. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, NancyThe Target Teamwww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I understand Mr. [redacted] is disappointed with the cancellation of his recent orders, and I apologize for any frustration we may have caused him. It sounds like he attempted to opt-in for the initial delay for his items on...

12/20 and wasn’t able to successfully use the email we sent to approve the delay.Upon researching, I see that on 12/20 we proactively re-decided these orders in an attempt to fulfill them. Because Mr. [redacted] was attempting to approve the delay of the items at the same time that the order was being re-decided, the opt-in emails may not have functioned correctly. Of course, we’re glad Mr. [redacted] has brought this issue to our attention, and I’m happy to say that we have teams currently reviewing this process for any additional issues that may be appearing with the opt-in feature for our guests.Re-deciding an order is not the same as a confirmed shipment and I’m so sorry that Mr. [redacted] was told by our team members that the orders were being sent out and delivered. On 12/22 the orders canceled due to inventory, and at this time the specific item is no longer available.While I am unable to reinstate the orders as Mr. [redacted] requests, I’m happy to say that we do sell similar items of the same brand online. For the issues he experienced, I’m sending Mr. [redacted] a $15 GiftCard, and I welcome our guest to place new orders at his convenience for the items he needs.We appreciate his suggestion to add more information to cancelled orders, and I’ll be sure to pass his feedback along to the appropriate teams.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com