Target Corporation

Thanks for contacting Target on behalf of our guest [redacted] *** We’ve attempted to contact our Guest by phone and are currently waiting for a responseWe’ll get back to you with our resolution as soon as we receive a response from our guest As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, TarrisGiftCard Operations

Thanks so much for contacting Target on behalf of [redacted] I can only imagine how upsetting it must’ve been when her order didn’t arrive by the estimated delivery date of November 30th ***’s package was delivered on December 1st to her mailbox by her local post officeIf she would like to be refunded, the items will have to be returned to Target.com or her local Target store An estimated delivery date is a day given by the shipping carrier that they calculate based on the size of package and distanceUnfortunately, they can’t predict their influx of deliveries which is why they can only give an estimated date of deliveryI’m truly sorry for the inconvenience that this has caused her Once an order is submitted, we only have a short window to successfully cancel an orderAfter the cancellation window, we’re only able to request for our fulfillment center to cancel, however, sometimes they don’t get to the request until after the order has already shippedWith her order, the cancellation was requested, however it wasn’t successful and her order still shipped I’ve followed up with the team member’s leadership team that she spoke with to look into all communication further and provide further coaching As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Jenna Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted] I'm sorry to hear about the frustration [redacted] has encountered trying to resolve her GiftCard issueI have reviewed the transaction information and have requested a replacement Target GiftCard be mailed to the guest for $The GiftCard will be shipped today and will arrive within 3-business daysDue to the high dollar value the GiftCard will be mailed with UPS and will require a signature upon deliveryUPS will attempt to deliver the package up to three timesIf the guest isn’t available on the first attempt, UPS will come out two more timesShould the guest not be available on the third attempt the GiftCard will be returned to TargetAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Revdex.com:Nancy from target Corp left a voice mail stating she would send a $gift card which would be acceptable to me My only regret is the amount of time and energy spent on the matterPerhaps this is what Target should have offered when I made initial contact with Target customer care

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] *** Upon receipt of your contact, we reached out to our store and to our guest to address their concernsI’ve called the guest several times and left messages asking her to call us with more information As of today, the guest has not returned our callsIncluded you will find our response to [redacted] ***As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Terry The Target Team www.target.com Hello [redacted] ***, Thanks for contacting Target through the Revdex.com regarding your experience at the Edgewater, NJ Target storePlease accept my sincere apology for any frustration and inconvenience you experienced I’ve called and left a couple of messages for you, requesting more information about the grillWithout the additional information requested, I will attempt to respond to your concerns We do expect our team members to be helpful and attentiveI'm sorry to hear about the delay you experienced while waiting for assistance at the storeI have shared your comments with the Edgewater, NJ store leadership team for review with their team members This time of year you will see clearance prices on barbeque grills and patio furnitureThe price point you described was much lower than a typical clearance priceIt would have been helpful to know where you saw the price of the grill, if it was on a sign or a price tag on the productUnfortunately pricing errors may occur occasionally, when that happens our stores work to immediately correct the errorOnce the products are on a clearance markdown they tend to sell very quickly, the grill in question may no longer be in stockWithout more information from you as to what the item number is or a complete description of the grill, so we can identify itWe can only assume, this is what might have happened We appreciate the time you have taken to share your experience with usIf you have any other questions please let us know, you can reach us at ###-###-#### and provide reference number, [redacted] Thanks for contacting usI understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future Sincerely, Terry The Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted] I would like to apologize for any confusion that we’ve caused our guest once his orders were cancelledAfter reviewing all four orders, I verified that every order was truly cancelledOnce an order is cancelled the payment hold is automatically voidedMeaning the pending authorization holds will be removed within 3-business depending on the payment methodWith that being said, we’re unable to provide [redacted] with any refunds since no payments were received to Target.comIf our guest continues to have any additional concerns regarding the payment we’re advising him to contact his bank for further assistanceAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted] *** I sincerely apologize for any delay [redacted] has experienced with the fulfillment of his order [redacted] Due to a technical issue, this item is unable to fulfill and will remain in backordered status indefinitely until cancelledI’ve submitted a ticket for this issue with our technical team for further reviewThe good news is that Target only charges for items once they’ve shipped; once the item is cancelled, any holds [redacted] may be seeing on his payment method will drop off and he will not be charged Because this item is currently discontinued both in stores and online, I’m unable to assist [redacted] with his desired resolutionHowever, I’ve issued a GiftCard for $to his email address, which encompasses the value of the promotion he would have received on this itemI’d love to invite [redacted] back to place a new order for a similar item online, using this GiftCard to ensure he still receives the promotion he deserves As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Rachel Target.com Executive Offices www.target.com

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached out to Ms[redacted] to address her concernsWe identified a possible technical issue with our registry upload and are working with our registry team on a fixWe sent Ms [redacted] a Target GiftCard as a goodwill gesture and to invite her back for a better experienceI provided Ms [redacted] my direct number and asked her to give me a call if she has any additional concernsAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com

I am rejecting this response because : what target return policy has expire? please keep this complaint in records so buyers can be aware that the extra year the sell person do not cover what they say it does and that to be very careful when purchase item without getting what is covered wrote down and sign by a store manager because that extra warranty they sell is a piece of junk and customer be aware of target warranty that they have your sell person sell you that they will not stand bywill never purchase another item from this store that requires protectionKEEP THIS COMPLAINT ON FILE ABOUT TARGET

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.please close this case, thanks for your help

Thanks for contacting Target on behalf of our guest [redacted] I can only imagine how frustrating it must’ve been when she noticed two charges in the amount of $each after returning and exchanging her clothes in the Target store I attached a photo of her internal invoice to her Revdex.com complaintAs you can see, she has no associated charges regarding her order after 10/ If the sweatshirts she exchanged in store were exchanged for a different sweatshirt at a different value, the store would’ve taken or given the difference in store If she is seeing different charges other than the ones on the attached invoice, she’d want to follow up with her card issuing bank I’ve followed up with the team members that she spoke with previouslyI have personally provided coaching to ensure that this experience doesn’t happen again and that they’re following best practices at all times As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####JennaTarget.com Executive Officeswww.target.com

Thank you for contacting Target on behalf of our guest [redacted] I'm very sorry that our guest was left frustrated and disappointed due of the amount of time he invested trying to resolve his shipping concernsI realize he’s requesting to have the four damaged Tea Jars and Butter Popcorn replaced, but due to system limitation on grocery products we’re unable to replace the damaged itemsTherefore, I’ve issued a full refund in the amount of $Since Mr [redacted] purchased these items with a GiftCard a new eGiftCard will be provided with the refunded amountPlease advise him to allow 24-hours to receive the eGiftCard via emailSince a return is being created our guest will receive an additional email which may ask him to return the damaged itemsPlease disregard that portion of the email since we’re not requesting a return shipmentAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concerns [redacted] requested a direct responseI emailed the guest a recap of the response I originally provided the Revdex.com regarding the guest’s complaintNo further resolution for tis guest’s issueAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because:Target states: "I’ve issued a refund in the amount of $Since the order was paid with PayPal the refund will be issued in a form of an eGiftCardDue to the fact that our guest haven’t received her shipment I’m requesting that the refund is issued back to PayPal and we’ll closed the eGiftCard."That is outrageous! I received the email gift card for $with the message: "For your understanding" which makes it sound like a goodwill gesture for the trouble, and a separate email stating that I would receive a refundNow they are saying in the Revdex.com message that they are cancelling the gift card and I will receive a refund via PayPalThere is way too much doublespeak and it's unprofessional to issue a gift card and then take it back! I will never order online from them again

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] *** Upon receipt of your contact, we reached our guest to address her concernsThe item she offered as a trade – in met the terms and conditions of the stated advertisementWe have issued the guest a Target GiftCardIn addition we have contacted the Enfield Target store to share her feedback As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Amy Target Corporation www.target.com

Thanks so much for contacting Target on behalf of [redacted] *** When an order is placed, it’s immediately sent to our fulfillment center to start the shipping processWhen a guest requests to cancel an order, we send a notification to the fulfillment center, however, the order could already be ready for shipping by the time they get to the cancel request notificationFor this reason, Target is unable to guarantee a cancellation after an order is submitted For security purposes, team members are not allowed to give their last name to guestsI have followed up with the leader of the team member that she spoke with to review the call and ensure coaching is given if necessary When we received tracking information for the chair she no longer wanted, we were able to refuse shipping and refund her in fullI’d be more than happy to help her place an order for the chair that she wants to purchase insteadI’ll just need the best number and day to contact her As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Jenna Target.com Executive Offices www.target.com

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsAn $credit has been issued back to Mr [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com

Initial Business Response / [redacted] (1000, 10, 2015/10/15) */ Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, I reached our guest to address her concerns I'm very sorry to hear that she didn't receive her beauty box even though the tracking information showed it as being delivered This certainly isn't the experience I'd like her to have and I've issued a full refund to her original method of paymentShe should see the credit post within 5-business days Target strives to provide great guest service and clearly this wasn't the caseWhen guest's contact Target they are normally reaching an inbound only call centerThis means that our team members can only receive incoming calls and the system isn't set up to make outbound callsThere are supervisors at the corporate office who can make outbound calls, which is who she spoke with so I'm not sure why a call back wasn't offered I've requested a Target GiftCard be sent to her email address to invite her back for a better experience As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted] Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/10/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I would like to say Thank You Target for calling little old me back, but The Voice mail said her name and direct number wld be in the email and that was not soso I could not call her backbut I did recive the giftcard and a voice mail bc I was at workthank u.and thank you Revdex.com

Thanks for contacting Target on behalf of our guest [redacted] ***Upon receipt of your contact, I reached out to our guest by phone to address her concerns [redacted] returned all (4) chairs and was credit for two chairs by our returns center [redacted] states she did not receive credit for two chairs A manual refund has been processed for the other two missing chairs for a total of $Please allow 7-for the credit to appear to her credit card statement As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at [redacted]

I am rejecting this response because: This is a classic case of bait-and-switchLimited stock was made available to stores, online purchasing was turned off, store stock trackers (which are usually quite accurate) were set to "Limited Stock, Visit Store to Purchase." As soon as the sale ended, the iPad was *immediately [redacted] available to order online at full priceThe sad part is that this is the 2nd time Target has done it to me - they did the same thing 2-years ago with the iPad Air I had to go to stores (all of which said "Limited Stock, Visit Store to Purchase," before finding one with stock And thanks to Apple's strategy of packaging all varieties of iPads almost identically, it's of no use calling - employees won't usually know the difference between the various models/colors/sizes/capacities of iPads I have no use for the $gift code - you may invalidate it