Target Corporation

As it turns out we aren't able to offer any more information for this situationThe guest is more than welcome to dispute the charge with their financial institution, as we have not charge the guest the additional amountTarget considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest [redacted] I’m sorry to hear that Mr [redacted] has had such difficulties with his recent orders on Target.comMr [redacted] ’s account information was flagged in our verification systems, which caused his orders to automatically cancelI’m happy to say that this flag has been identified and removedMr [redacted] should now be able to place orders without any further issues Because Target doesn’t charge for orders until the items have shipped, Mr [redacted] was never charged for any of the cancelled ordersThis means that the GiftCard he purchased has retained all available funds and I see that he was able to place a new order today using the GiftCard as payment I apologize for any frustration we’ve caused him, but I’m pleased to say that Mr [redacted] ’s issue has been fully resolvedI look forward to his future orders with us! As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Rachel Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted] ***.I have great news! It looks like our team members were able to assist [redacted] with his requested price adjustment on 12/Since [redacted] paid for his order with GiftCards, he received two new GiftCards to his email address totaling the amount of his price adjustmentWe sincerely appreciate [redacted] shopping with us and I can’t wait to invite him back in the near future for more great holiday deals.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] ***.I’m so sorry to hear that Mrs [redacted] didn’t receive her full order or a satisfactory resolution on the day she first called usI apologize for the delay and I’d love to do what I can to make this right for her.We do not have an overnight shipping option available, but I’ve sent Mrs [redacted] a replacement for her missing Pillow Cover via Express ShippingThe other item, a Throw Blanket, is no longer in stock so I am unable to assist with a replacementInstead I have issued a refundBecause she has paid with PayPal the refund will be in the form of a GiftCard for $delivered to her email address.I’m so glad to see that Mrs [redacted] was able to place a new order with us for the same Throw Blanket before stock was discontinuedFor the hassle, I have discounted the order [redacted] by 30%This refund will also arrive to Mrs [redacted] in the form of a second GiftCard of $delivered to her email address.I see this was Mrs***’s first order with us, and I’m so sorry we let her downI encourage her to use the GiftCards to place a new order with us for the kind of online experience she truly deserves to have as a Target guestAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] I can only imagine her disappointment when the beanie she ordered wasn’t delivered by the estimated delivery date providedI know when she contacted Target regarding this matter she expected a fast and quick resolution and this clearly hasn’t been the case; I’m deeply sorryI’ve requested a manual refund of $back to her REDcard for the beanie she never receivedShe’ll receive the refund within 5-business daysTarget strives to provide our guests with an effortless guest service experience and the experience she’s described is unacceptableI’ll follow up with the team members that she spoke with and their leaders to provide coaching to make sure they’re familiar with the process and procedures Target has in placeThis will ensure that they’re confirming a replacement is wanted before one is created, and that correct information is being shared with our guests going forwardI recognize there are many options on where [redacted] can shop, and that’s why I truly appreciate that she’s been a loyal Target guestI’ve sent her a $Target eGiftCard to her email addressWhile I know I’m not able to change what she’s already experienced, I have confidence that if she uses the eGiftCard toward a new order she’ll have the experience she’s come to know and love from TargetI understand my apologies may not completely eliminate [redacted] ’s frustration, but I hope she’ll give us another chance and continue shopping with usAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

I am rejecting this response because: Nancy, the contact from Target that reached out to me regarding this matter did not understand that the issue was that Target was selling an unsafe productThe issue was not whether Target would refund my purchase or notI explained this to Nancy multiple times but I could not clearly articulate this to her

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] ***Upon receipt of your contact, we reached our guest to address their concernsI spoke with Mr [redacted] and apologized for the inconvenience and amount of time it took to resolve his complaintI explained to Mr [redacted] there may have been an error made during his returnI have sendt Mr [redacted] a GiftCard as reimbursement As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number Sincerely, SonzarayThe Target teamwww.target.com

Thanks for contacting Target on behalf of our guest [redacted] It sounds like Mr [redacted] is eager to receive his items from us and is concerned that there may be a delayI have good news! Mr [redacted] ’s shipment was delivered via UPS tracking number [redacted] on 6/ Target estimates a delivery date-range during checkout based on general service guidelines for each shipping methodOnce the order has been assigned a tracking number, we encourage guests to review the tracking information on the shipper’s website for the most accurate delivery information In this case I’m happy to say that Mr [redacted] ’s items arrived in a timely manner in accordance with the delivery date our team members recommended to himIf he would like to return the items for a refund, he may do so quickly and conveniently at his local Target store As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Rachel Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted] I realize that this experience has been very frustrating for [redacted] and I sincerely apologize for any inconvenience or disappointment he’s experienced.Authorization hold guidelines, renewal time and expression are all determined by the card issuer, not Target, and vary from bank to bankFor certain card types, card issuers may express approved reauthorizations as multiple simultaneous holds rather than as a single hold with updated contentTarget automatically requests hold renewals based on the expiration dates set by the card issuerIf any attempt to renew an authorization fails, the associated pre-order will automatically be cancelled.Authorization holds are temporary and only remain in effect until they expire, the card issuer removes the hold, or the authorization is settledIf [redacted] is still seeing authorization holds for his cancelled order, he will need to contact his card issuing bank to request further assistanceAlthough there is no further action that can be taken for his order at this time, we do offer guests the option to sign up on Target.com for email updates on the Xbox One XI’m happy to say that this gaming system is currently expected to be available during the holidays, and [redacted] should see another opportunity to purchase the Xbox One X in the upcoming months!I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest Mrs [redacted] ***I’m sincerely sorry for any frustration experienced by our guest throughout her order experienceMrs***’s order never made it into the shipping process due to a system communication errorWe do not charge our guests until orders have shippedBecause Mrs***’s order never shipped, she was never invoiced or charged for these items.However, Mrs [redacted] may be seeing authorization holds on her accountHolds are placed onto accounts by credit card companies and depending on the length of time the order takes to be officially invoiced, the credit card company may request authorization hold renewals to ensure the amount stays available on the card.These renewals explain the multiple holds the guest is seeingThese holds can appear concurrently and look similar to charges when viewed on a bank statementRest assured, however, our guest has not been charged.Due to a system error, this order will not be able to resolve and successfully shipTo prevent the authorization holds from continuing, I have cancelled the entire order for our guestThis will allow the holds to fall off, and Mrs [redacted] should see all amounts drop off her card by 11/9.I completely understand this has been a disappointing and frustrating experience for our guestThese items are still available to purchase on Target.com and I’d love to encourage Mrs [redacted] to place a new order with usAs a gesture of goodwill, I have sent Mrs [redacted] a $GiftCard to her email addressWe can’t wait for the opportunity to provide her with the online shopping experience she truly deserves as a guest of TargetAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of [redacted] regarding his billing adjustment After the Tide Pods were cancelled from his order, his order total was $and that is what the system charged his Target GiftCardThe guest used two Target GiftCards and the information is below: GiftCard ending in [redacted] -$-$-$Charged $Available balance is $ GiftCard ending in [redacted] -Wasn’t charged due to the cancelled item Available balance of $ Due to the above information, the guest was charged accurately As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because:does not value customer or explain why Advertisement did NOT state in store price would be different

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] *** We’ve attempted to contact our Guest by phone but have not received a responseWe empower our Stores to make the right decisions for our guestsBy limiting purchases to reasonable family size quantities we ensure enough inventory for all of our guests At this time we have no further resolution for the guest and we consider this matter closed As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Amy Target Corporation www.target.com

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsWe reviewed how her experience was being addressed with the Santa Fe Springs Store Leadership and Guest Relations for coaching A GiftCard was sent to Ms [redacted] for reimbursement As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com

Dear [redacted] Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsI’ve submitted a request for GiftCard reimbursement on her behalfThe team that reviews these submissions will attempt to verify her purchase and contact her within daysAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporation www.target.com

I am rejecting this response because: I received the gift card; however, it is not true the shirts were not available I found a couple of colors on line, but could not get any help from Target I specifically asked to hear from a district manager, but kareem (customer service) refused to let me I received numerous excuses from numerous peopleThis is horrible customer service I still want to hear from a district manager from Target You cannot just buy a customer off with a gift card There is not excuse from the very poor serviceIt is not true that the shirts were not available Target just refused to help me

As it turns out I'm not able to offer you the resolution you’re looking for, I appreciate the time you’ve taken to share your feedback and concernsI will share your comments directly with our leadership team

Thanks for contacting Target regarding the security concerns of our guest [redacted] .I see that she recently called in and spoke with one of our escalation specialists who was able to help her with her concerns They were able to cancel her order, place a new order and provided a discount to match the price of her original order and they were able to help her with Target.com account concerns I’m so glad to see that our team member was able to help her with her concerns.I’m so sorry that she was made to feel that she wasn’t taken seriously when she called in to discuss this issue I certainly understand her concerns and I want to assure her that guest security is a top concern for Target.com and we are in the process of correcting this issue It is a known issue that has affected very few orders In the meantime, I’ve taken the additional step to submit her order information to team that will take a look and see what has happened I will also share her comments and experience directly with our Senior Leadership Team.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because: This response does not address my issueThe amounts charged a second and third time we're not even the same as my original order I understand the hold on my account but the hold in the amount of the order/items picked up should have not caused an additional $on 8/and then another $on 8/Obviously the Target system is flawed The correct amount wasn't even what over drafted my account I had funds to cover the order but the subsequent charges caused the overdraftAgain I feel this was at least partly caused by the pisystem being out of service I have bought numerous items online with other retailers and have never had two charges go through in the same order, much less three I feel if they are unwillingly to reimburse me fit the fee, the order total should be reimbursed