Target Corporation

Thanks for contacting Target on behalf of our guest [redacted] .I’m sorry to hear about the frustration our guest experienced after realizing she wouldn’t be home to receive her online shipmentThe reason we are unable to make changes after an order has been processed is because once submitted, they're immediately sent to our fulfillment center or local stores to be processed.After reviewing her order details, I confirmed the shipment has already arrived to her home on Friday 09/08/2017, around 1:pmSince, our guest didn’t request a signature upon arrival, no one was required to be home during the time of deliveryI understand our guest isn’t happy with this particular process, and apologize for the disappointment this experience has caused.As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] .It sounds like Mr [redacted] and his daughter were waiting for this birthday gift to arrive in great anticipation, but were upset to find that the package was undeliverable and was instead returned to our Returns Center by the shipper I’m so sorry for the disappointment.I’m happy to say that on 4/21, the GiftCard that Mr [redacted] was issued as a refund for this order was closed out and the amount of $was issued directly to his PayPal account insteadIn addition, Mr [redacted] has also received a $GiftCard as a gesture of goodwill from our team members for his troubles.I encourage Mr [redacted] to review our return and refund policies on Target.com, and to keep in mind for the future that any purchases made with PayPal which are returned will be refunded in the form of a GiftCardThese refund terms are stated during checkout, and I welcome Mr [redacted] to view them at his convenienceWe look forward to his future orders! As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Rachel Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted] ***.I can only imagine her frustration after receiving a partial shipment, especially, since the package clearly stated that both Protein Shakes should’ve shipped togetherWhen our guest called to express her concerns our online agent attempted to assist her by issuing a refund for the missing itemHowever, I realize how that could be confusing since our guest was also informed that the 2nd item could still arrive on a later day.During this call, she was informed that a refund would be issued back to her original form of paymentIn most cases, the information provided would be correctThe only difference is, when returning an order paid via PayPal our guests are refunded in the form of a GiftCardOur guests also have the option to take the return item(s) to their local Target to receive a cash refundOur PayPal disclaimer information is visible to our guests on Target.com help pages and on the checkout page when guest selects PayPal as a payment optionHowever, I can certainly understand the frustration our guest encountered after receiving an eGiftCard in the amount of $I recognize the miscommunication has caused our guest a great deal of disappointmentWith that being said, I want to turn this poor experience into a better oneI’ve partnered with our order research specialist and PayPal and requested the refund to be credited back to her PayPal account as of today, 03/20/I only ask that [redacted] waits at least 3-business days for the credit to post back to her PayPal accountAny additional eGiftCard that was provided as refund has been forced closedIf she’s still interested in returning the Protein Shake that she received, she’s more than welcome to return it to her local Target store for a cash refundI know we cannot make up for her previous experience, but I hope she’ll continue to shop with us, so we can provide him with the great service he deserves.As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Thanks for keeping us up to date on this case for [redacted] ***.I was in contact with [redacted] earlier this week and left her a message this afternoon I’ve had this thoroughly researched by our specialty team and [redacted] is correct, the refund failed in our back end systems I’ve requested a manual refund in the amount of $130.19; since this is being done outside our systems, it can take up to days for this refund to appear back to her Visa.I’m very sorry this error occurred and that it has taken such a long time for it to be resolved, it is an extremely rare occurrence This isn’t the experience she should have had; I’d like to invite her back for a better one and have sent her a $eGiftCard that she can use on a future purchase.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely,PaulineTarget.com Executive Officeswww.target.com

Revdex.com: I would like my gift card refunded to my PayPal accountThe order was cancelled againI'm done trying I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] *** Upon receipt of your contact, we reached our guest to address their concerns about their third party card being declined and flagged for fraudWe reviewed that Target uses an electronic system and every credit transaction is authorized by the card issuing bankWe provided contact information and a reference number should additional information become available in order to review and research their transaction concerns As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at 800- [redacted] and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted] .I’m sorry to hear that the shoes [redacted] ordered to be picked up in the store got cancelled during the promotion period and our store team member refused to honor the online promotion when he purchased the item in the store.At Target, we only price match on the exact same two items but there are exclusions within our price match policyThe clearance price is only good while supplies last and we don’t price match clearance itemsIt sounds like the shoes [redacted] purchased in the store were the same exact item that was originally purchased online, which should be qualified for price matchingI’m not sure if the online promotion had expired at the time that [redacted] made the in-store purchase and the store team member couldn’t verify the promotion to honor itI understand the inconvenience this has caused, so I’d be happy to make it right for our guestSince it was an in-store purchase, I don’t have the access to the store system to process a refund of $back to ***’s form of payment, so I’ve requested a $eGiftCard that will be sent to his email addressThe eGiftCard would arrive within 4-hoursTarget eGiftCards are usable online and/or simply print them off to use in stores.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, I reached out to our guest to address his concerns A pick up has been scheduled for the guest to return both chairsAlso a GiftCard was processed for the guest experience As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/21) */ I'm waiting for a full refund to settle this issueWhich I have not yet received Thank you for your service, [redacted] Final Business Response / [redacted] (4000, 9, 2015/12/23) */ Thanks for contacting Target on behalf of our guest [redacted] I can confirmed that the two club chairs have been pickup by our shipping company on 12/21/I have processed a refund on 12/23/15, back to [redacted] 's accountPlease allow 3-days for the refund to appear on the credit card statement As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted] Complaint Response Date bumped because: Holiday

Hello, ***’s refund of $has been issued back to her PayPal account as of todayHer item was part of a promotion at the time of order for $off a toy purchase of $or moreAs [redacted] spent over $on toys, her order was discounted 25$, and this discount was split among her itemsI have attached a screenshot of the invoice for her returnThis will show the breakdown of charges, and that the refund was issued to a Target GiftCard on 2/16/I do apologize for any frustration our policies have caused, and have shared ***’s feedback with our leadership team As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, AmyTarget.com Executive Offices

Initial Business Response / [redacted] (1000, 5, 2015/12/26) */ Thanks for contacting Target on behalf of our guest [redacted] Target sells items which include free promotional item with purchaseGiftCards are a type of promotional items we offer to our guestsBecause free items, such as a free GiftCard, are shipped separately, we need to assign a value to the item in order to ship it to our guestsIt may appear as though they've being charged for the item or GiftCard, but guests will notice that other items in their order were assigned a discounted rateAlthough they were charged for the GiftCard, they received discounts on other items totaling the promotional valueBecause the items ship separately, guests will notice two separate authorizations on their cards Based on my research, [redacted] purchased a HMDX JAM Trance Wireless Speaker - Black and it came with a $GiftCard promotionThe item was $***'s overall amount for the order was $She received a $discount on the item and saved $on shipping feesI have attached ***'s invoices which shows the $discount she received was for the promotional GiftCard Target offered for the HMDX JAM Trance Wireless Speaker - Black [redacted] stated that she received a total discount of $The GiftCard discount of $and shipping discount of $totals the $total discount [redacted] stated she received [redacted] will have two invoices on her Visa; one for $and another for $Target only charges when items shipOnce the HMDX JAM Trance Wireless Speaker - Black shipped she was billed $and when her physical GiftCard shipped she was billed $This totals the overall amount of $ [redacted] was charged As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Target was misleading their customersNothing I received from Target indicated that I would be charged for the gift cardThe email with my price lists $as the totalI received NOTHING saying I would be charged an extra $for the gift cardIf I had known that, I would not have ordered the productI guess this is a lesson to learn and that is to not trust Target.com when ordering itemsI will never order from Target.com againI realize that it is only $but it is the principal; Target never should have sent me an email stating that my price was $and that my total savings was $To me that means I saved $and should only have to pay the $I am very disappointed in Target and will warn others not to trust Target.com If I hadn't already spent the $gift card, I would be sending it back to Target!!! Target indicates they sent you (Revdex.com) copies of my invoicesI would like to see those invoices as I only received an email stating that my price was $and that I my "total savings" was $(52%)!! I never received "INVOICES"....I still believe that I was mislead and that Target should refund me the $ Thanks again for your timeK Final Business Response / [redacted] (4000, 9, 2015/12/29) */ Thanks for contacting Target on behalf of our guest [redacted] The promotional GiftCard which [redacted] received was not an overchargeAs I stated before the GiftCard needs to have a value when it ships outThe system discounted [redacted] $from her original amount so we can send her the $promotional GiftCardIf [redacted] was charged for the $GiftCard her order total order would have been $ The HMDX JAM Trance Wireless Speaker was $plus tax of $1.75, brings the item to $Without the $promotion GiftCard that was going on for this item [redacted] would still be paying $Her total savings would have only stated $because of the shipping discountThe reason she received an email letting her know she saved $is because there was a discount of $made on her order for the promotional GiftCard and the $shipping discountThe total price of $did not change for this item Target GiftCards don't have a value until they are purchasedSo when an item comes with a free GiftCard, Target reduces the value of the qualifying item in order to put that value on the GiftCardSince the item and GiftCard are shipped separately you may see two charges on your payment methodHowever, they both add up to the value of the qualifying item As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted]

Thanks so much for contacting Target on behalf of [redacted] I can only imagine how disappointing it must’ve been when the delivery of her package was delayedHer package was successfully delivered on December 09th so if she’d still like a refund, I’d have to start the return process by sending her a prepaid return shipping labelThe return center would refund her when they receive her items or she can return her items to her local Target store for a full refundI have followed up with the team members that she spoke with to provide coaching and ensure that this doesn’t happen againI also shared her experience with my leadership team so that they can look further into orders not being able to cancel after the email gives them the option to do soAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####JennaTarget.com Executive Officeswww.target.com

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] ***Upon receipt of your contact, we reached our guest to address their concerns Mr [redacted] was concerned that the store declined to price match an item but failed to provide a reasonable explanation as to why We clarified Target price match policy and discussed that clearance items are not price matchedWhile we aren’t able to provide the information the store referred to with respect to the price match denial, the store is empowered to make that decision I advised Mr [redacted] that I would share his service experience feedback with the store leadership team for coaching and or training purposes As a one-time goodwill gesture we are sending a Target Giftcard to invite [redacted] back for a better service experience at Target As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)440-and reference case number [redacted] Sincerely, Amy Target Corporation www.target.com

As it turns out, we aren't able to reinstate the guest’s pre-order and I don’t have any additional options for this situation and will consider the matter closed I’ve shared his comments and experience with our Senior Leadership Team that is actively engaged in correcting issues that exist within the pre-order processAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) 591-

Thanks for contacting the Target.com Executive Offices regarding the concerns of our guest, [redacted] .I’m very sorry for the disappointment we caused [redacted] this holiday season I understand that she ordered a watch for her daughter that she never received This item was very popular and sold out shortly after the order was placed Sometimes sales of a particular item exceed our expectations, even when our buyers do their best to anticipate guest interest in an item We were unable to send a replacement order at the time she called because the item was sold out She has been refunded in full for the item she didn’t receive in the amount of $on 12/28/17; please keep in mind it can take 5-business days for this to post to her Visa I’ve confirmed that the return was processed in a manner that we are not expecting an item returned back to us; she can disregard the one email she received speaking to this.Although there’s no way for me to undo what she’s experienced, I sincerely apologize that it happened This certainly isn’t the experience we would want her to have I do see that the watch she initially ordered is back in stock I’ve sent her a $eGiftCard to invite her back for a better experience and to make up for the difference in the price of the watch should she want to place a new order.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meM [redacted]

I am rejecting this response because:due to the hassle of being on tatget.com chat for more than an hour and not getting the problem solved and the problem was not fixed in a few hours as the sale price was still not available at PM that night when I tried to purchase it

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Mr [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com Hello [redacted] , Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration or disappointment As we discussed the Target Mobile Black Friday advertised promotion was for a $gift card for iPhone or iPhone Plus with qualified activation and did not include iPhone X I understand your wife purchased the iPhoneX with the understanding of the day return policyTarget Mobile as you learned was not processing returns during the November 23-26, but would honor the return on Monday, November Again I’m sorry for any disappointment with the service received or any inconvenience While we are unable to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your experienceI’ve documented your comments and shared them with our Target Mobile Leadership teamThis will help us to continue to improve Thanks for writing Sincerely, Nancy The Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted] and her concern about the price changing when she added an item to her cart.What the guest was experiencing is how our Target app is meant to work The app pricing feature pulls up the store price while our guests are visiting one This feature is meant to enhance their shopping experience as in store prices can vary from store to store However, this can also cause a change in price between the product details page (store pricing) and a guest’s cart (online pricing) I apologize for any confusion this may have caused *** I will not be able to price match the Our Generation Ice Cream Truck to her in store clearance price of $because our Price Match Policy specifically excludes clearance pricing She can copy and paste the following link to read the details of our exclusions: https://corporate.target.com/about/shopping-experience/shop-with-confidence Target will continue to work hard to make shopping easier with every app update.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officewww.target.com

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] ***Upon receipt of your contact, we reached our guest to address their concernsWe partnered with our Electronic Service Delivery team and they are looking into her digital downloadWe are sending her a Target GiftCard as a goodwill gesture and to invite her back for a better experienceAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] I've reached out to Ms [redacted] several times, requesting more informationAs of this date she has not returned my call, nor responded to my emailWithout additional information from our guest, we are unable to resolve her concern As always, we appreciate the assistance you provide to us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Terry The Target Team www.target.com ________________________________________ Hello [redacted] , Thanks for contacting Target through the Revdex.com regarding your recent shopping experienceI apologize for any disappointment you experienced from the purchase of the Barbie doll from Target On March 16, I called you and left a message asking you call meOn March 17, 2016, I followed up with an email and asked you to respond with the requested information to further research your concernsThe information requested: The store location The receipt ID from your purchase; it's the digit number located at the bottom of the receipt following the letters REC The digit UPC barcode on the item or the digit DPCI (found on the shelf tag or on your receipt, just to the left of the description) Was there a sign with the price information, a shelf tag or both Many times sale signs in our stores also include the DPCI (department, class and item number) for the product(s) on saleThat way it's easy to verify the DPCI on the product and compare it to the DPCI's that are listed on the signWhen there is an assortment of items on display, sometimes products can be placed back in the wrong place after they have been picked up for a closer lookWithout the above information, we are not able to provide you with a resolution to your complaint and are closing this caseIf you would like further assistance and are able to provide us with the requested information, please call us at ###-###-#### and provide reference number [redacted] We appreciate the time you have taken to share your experience with us Sincerely, Terry The Target team www.target.com