Target Corporation

Initial Business Response / [redacted] (1000, 6, 2015/12/22) */ Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concerns I tracked the order through UPS.com and show it was transferred to the guest's local post office for final deliveryUSPS.com tracking shows they delivered the order on 12/19/ As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted] Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Thanks for contacting Target on behalf of [redacted] ***We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit purchases of any merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using themAs an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditionsSincerely,Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted] I realize our guest has a Target Card, but the Target REDcard Department is completely different from our Target.com DepartmentMeaning, the logins for both systems are completely separateI attempted to locate ***’s Target.com account with the email address she provided on her complaint, but my search was unsuccessfulIn the past, our guests were able to place online orders as an anonymous guest, but as of 2017, we required all guests to have a Target.com account in order to place any online ordersWe found that requiring a Target.com account provides for a better order and site experienceFor example, once an online order has been placed, our guest can log into their Target.com account to view all previous orders as well as any pending ordersWith that being said, no further actions can be taken by Target.com without the order number, email address and/or the tracking informationIf she can provide the updated information, I’ll be more than happy to address any question or concerns about her Target.com orderIf the required information cannot be provided, I recommend that our guest contact her bank to dispute the charges.As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Shanetra Target.com Guest Services www.target.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The response provided explains the reason for the extra which the customer service agents could not explain previously when I contacted the number listedHowever, I still need clarification about the "debt letter" I was told about but never receivedHow can I obtain confirmation that there is no open debt remaining? Please advise

Thanks for contacting Target on behalf of our guest [redacted] ***I apologize for any frustration and inconvenience this has caused our guestBased on my research, the two Kinects were received in our returns center and were not processed correctly I have processed a full refund for the two Kinects, a total of $in the form of a Target eGiftCard which was the method payment that usedI can’t apologize enough knowing Target has our guest downI have sent a $Target eGiftCard to ***’s email addressThe eGiftCard should be received within 4-hours which can be used on Target.com or simply print it to use in storesI know I’m not able to change what [redacted] has already experienced, but I have confidence that if the eGiftCard is used toward a new order it will but much better Target.com experienceAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsWe discussed Target price **tch policy and clarified that clearance prices are not includedIn addition we discussed how prices and promotions vary between stores and on-lineWe offered [redacted] a gesture GiftCard to invite him back for a better experience As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at 800-440-and reference case number Sincerely, Amy Target Corporation www.target.com

I am rejecting this response because: It's not referring to what target system showing now, they might have fixed data error, but the model even shown me was Eon target.com when I placed order online, I actually wanted Eand that's why I ordered itIf target fixes data error later and then If I return and shop for E60, I don't get those holiday prices on Enow

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] We’re currently in the process of researching the matter and will provide a substantive response within a reasonable timeframeI appreciate your patience, as well as that of Mr [redacted] If you have any immediate questions or concerns, please contact me at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com

I am rejecting this response because it has wrong informationTarget is so obsessed and scared about price matches that they copy and paste replies like that even without reading and understanding the original issueHow frustrating it is to deal with such service.I never asked for a price match, and my issue has nothing to do with a price matchDo not use that as an excuse to not follow the lawTarget's policy does not replace state's law.The item has an advertised price of $for that particular store in the Target AppIt's an advertisement for that particular store, not for another Target store or another retailerTherefore there is no price matchI'm simply requesting to purchase for the price advertised in that store (Edgewater).Not only it's not a price match, it's illegal to charge more than the price advertised.To help Target understand that, please refer to the official NJ Buyer's rights at the official NJ website: http://njpublicsafety.com/ca/publications/ShoppersWeb.pdfPage is clear stating that you cannot charge a price different than the advertised price.Also, attached is the ad for the product, and it shows the price of $for this specific store (Edgewater).Please review, and note that I'm giving you an opportunity to have it fixed before I have to file a claim against Target and that storePlease note I WILL NOT accept a simple refund if I have this extra work, and this case documents thatThe opportunity for that is now.I'll send this case to the media as well so they have an opportunity to write how Target is charging more at the store, and how useful it is the Target App that shows a price that the store refuses to accept even though it's an ad.Thank you

Hello, Thanks for contacting Target on behalf of our guest [redacted] I’m so sorry to hear [redacted] wasn’t able to receive the multivitamins he ordered for store pick upIt looks like the store was unable to fulfill his order so an automated message was sent asking if he’d like to request free home shippingUnfortunately, we were also out of stock for online replacements so that option was unavailable eitherThis certainly isn’t the experience we want our guests to experience and I have passed this information on to leadership to review so we can improve It looks like the multivitamins are still unavailable for ordering, so I have sent [redacted] a $eGiftCard to use towards a new purchase of his choosing As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, AmyTarget.com Executive Officeswww.target.com

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] ***Included you will find our response to Mr*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at 800- [redacted] and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com Hello [redacted] ***, Thanks for contacting Target through the Revdex.com regarding Cartwheel®I understand you are interested in a specific Cartwheel offer but the item isn’t available in your local storeI’m sorry for any inconvenience Mobile offers like Cartwheel are coupons that can earn you discounts at checkoutCartwheel offers cannot be redeemed on orders placed using Order Pickup Pricing, promotions, and availability of items appearing in offers on Cartwheel may vary by store locationRemember not all items are available in all marketsFor all questions see our Terms & Conditions athttp://cartwheel.target.com/terms-n-conditions We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours Sincerely, Nancy The Target team www.target.com

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsWe were able to issue a credit to Ms [redacted] ’s visa for two of the gift cards and the third was refunded to a Target GiftCardWe have sent a good will gesture GiftCard as well As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concerns In the guest’s original complaint he explains that he’s had issues with Target.com instore pickup orders being cancelled without notificationIn my previous email to the guest I requested the guest provide me with specific order numbers for the orders that were cancelledThe guest provided the information; I researched the orders and responded to the guest with my findingsThe guest wasn’t charged for any of the orders in question and no compensation is due to the guestTarget has no further resolution for the guest and considers the matter closedAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I'm sorry to hear [redacted] encountered this level of frustration and for the time she has spent trying to resolve her GiftCard issue While researching her issue, we found that the Target MasterCard gift card was not activated correctly and that vendor is working to correct this issue I’ll keep working with her directly until this is resolvedAt this time, we have to follow the vendor’s process and allow business days to get this correctedI’ll follow up with her on Thursday as promisedIf her gift card is not active by then we’ll find an alternative resolution As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] .Sincerely, GiftCard Operations

Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsI apologized to the guest for not being able to take advantage of the video game promotion and that he had difficulty communicating his issue with our global partnersI advised the guest that in the future if he calls ###-###-#### they can ask to speak to a supervisor and he’ll be transferred to our guest service line in the United StatesThe promotion Mr [redacted] referred to in his complaint was buy video games get one freeFor this promo he’d be able to select games and would be charged for the most expensive games, the 3rd would be freeThe LOD at the store he visited should’ve honor the promotionI apologized for the lack of service and misinformation Mr [redacted] was providedRequested he respond to my email with the name and location of the Target store he visitedOnce I receive this information I can share it with our senior leadership team so they can look into the matter furtherAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest [redacted] *** Please accept my sincere apologies for any confusion with the Melissa & Doug saleOur in store and online offers do varyAll of the items were on sale in store, but did not qualify for an online purchaseIf an item is on sale, there will be a red link under the item price explaining the promotionIf the link is not there, the item doesn’t qualify for any sales at that timeAt this time, since the items were not eligible, we are unable to honor the expected sale price As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely,MorganTarget.com Executive Offices

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Target’s Guest Reporting Center worked with the manufacturer and the requested refund was provided to Ms [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of [redacted] **We’d like to inform you that the orders were flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Yongji exceeded the maximum discount per household of one, by placing a total of three promo orders Target reserves the right to prohibit purchases of any merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on orders [redacted] and [redacted] to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the orders Although these orders are being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

I am rejecting this response because: I received a conflicting message from someone else on Twitter saying I should disregard if I get an email telling me to return the items as he said he already credited my money back to my credit card He said I could discard or donate the items Please advise

Thanks for contacting Target on behalf of our guest [redacted] I’m sorry to hear that his mom has had troubles trying to place an order on Target.com At this time, his and his mother’s email address are not able place orders on Target.com nor have packages shipped to their shipping addressOur team noticed that there was some irregularity in their previous orders, all of their orders showed delivered but they claimed they weren’t receivedUnfortunately, I’m unable to make any changes to this decision I want to make sure that they enjoy the items that they purchase from Target so going forward with their future purchases, I invite them to only shop from their local Target store As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####JennaTarget.com Executive Officeswww.target.com